Dr. Caroline takes the time and interest to do an excellent job both professionally and personally…read more Very reasonably priced and convenient location for me. Having only one eye, I take my vision seriously, so does Dr. Caroline Robison. As Arnold said, "I will be back."

Terrible experience. I didn't meet the optometrist for a exam, either due to overbooking or the…read morestaff's time management. I arrived early. Filled out the required paperwork, provided by the receptionist. I completed two preliminary exams, by a assistant. I was then seated in another room for the actual eye exam, where I was told that the optometrist would be right in. No one came back, providing updates etc. After sitting in the eye exam room for over a hour, I left. Leaving a patient alone for over a hour is poor quality of care and service.

This doctor is great at seeing eyes that other optometrists miss…read more I've visited three different optometrists in the past and after being prescribed glasses from each, I noticed that it was a bit fuzzy with distance. Dr. Chen is very knowledgable where others have come short, as she spotted a slight astigmatism in my eye and made corrections accordingly, leading me to see clearer than before.

The doctor was excellent. But the people you have to deal with, setting up appointments and…read moreordering glasses, treat you like you are second-class citizens. All of them are very insulting. I will never go there again.

I gave four stars because the selection of frames isn't comparable to my previous eye doctor, but I…read moredrove from Lake Isabella area to see Dr. Mallory and thank goodness I did. I have been going to Bakersfield to the same place for the past ten years. I tried to get an appointment and they said they are about three months out! Holy smokes! Three month's? Really? I used to see Dr.Mallory maybe 12 years ago and called his office; I was in within a week. My appointment went smoothly, but they were understaffed that day and apologized numerous times. The entire process was close to two hours. One section of glasses is not available to me as a VSP member. That was odd since that section had adorable frames. The glasses came in within a week even though they said it could take up to three weeks. I am so impressed. The prescription is spot on. It is so much better than the expensive upscale place in Bakersfield! Also In Bakersfield, my glasses were running me $220.00 over the VSP insurance and I have superb insurance! With Dr. Mallory, the total fee was $50.00 and I added the reflective coating. I got the same transition lenses, with progressive bifocals and added the reflective glare coating for $150 less!!!!! I am so pleased. Not only because of the price though. For years now, I would take my glasses off to use the computer or read even though I had the progressive bifocal. The glasses I picked up today are perfect because I don't have to remove them at all! I am so super pleased. I also did not experience any negativity during my visit from any staff members. There was a rude customer though that couldn't be pleased no matter what. They tried to please her but she was being immature and ridiculous. I think they did a remarkable job appeasing her.

I had an appointment for an eye exam on January 24, 2025. My son received his glasses about two…read moreweeks later, but I did not. I waited patiently, but I attempted to call more than once. My voice messages were never returned. On February 27, I came into the office to inquire about my glasses, and the woman at the desk said that a large box of glasses had just come in and perhaps they were in there. I took her at her word and left. No one ever called to tell me my glasses were in or to follow up with me. On March 10, I called and left a voicemail saying that if my glasses were not in yet that I would like a refund. No one returned my call, so I went into the office on the afternoon of March 11. The girl informed me that there was no possible way she would ever have time to return voicemails as she was the only one there and overwhelmed with work. However, she said she did receive my voicemail and processed a return. She said it should take 7 to 10 days to get my money returned to my payment method. On March 19, I still had not received a refund, so I contacted my insurance, VSP. They said that they would call the doctor's office and inquire as to what was going on. I reiterated that I just wanted a refund for my glasses, and I was not disputing either exams or my son's glasses. An insurance representative called me back on March 20 and told me that the doctor's office would cancel the lab order for the glasses and perhaps it was the lab all along that was the problem. The representative stated that she hoped that would help with my refund. I immediately called the doctor's office to inquire about my refund and was told that it would be 7 to 10 days from that point. On March 27, I went into the doctor's office and again inquired about the refund of $155 that I still have not received. I requested a printed copy of a receipt showing that the refund had been processed. The woman at the desk stated that someone named Amy had gone home for the day, and Amy was the only one who knew how to access that part of my account. The woman stated she was "creating an action plan" for herself to call me back the next day. I did not receive a phone call on March 28, and I still have no refund of a product I did not receive. I was told April 1 that some entity called Stripe would be contacted to determine why the money they now claim was refunded on March 17 has not actually been refunded. I was told that since I paid with a card that they cannot issue me a cash or check refund. As of April 3, 2025, I have not received a refund of $155, which is the amount of the glasses that VSP requested be cancelled. I just want my money back for a product I never received.

Best optometrist in town! They take VSP. I got my glasses and they were tight. I went in and they…read morefixed them for me. They have name brand frames. Big selection too. The lady in the front sometimes is nice sometimes she's not it just depends what kind of mood you catch her in other than that they're great. Dr. Ogren has a lot of knowledge and we love going with him :)

Ogren DD is great. Spent time looking at my eyes (mother had glaucoma) I appreciated that extra…read moreattention. Great selection of stylish frames, a variety of materials and coatings, seemed a little more expensive. However the attention to detail and service is excellent. Most of the staff are consistently friendly there are two that can be moody.

I called their number this morning and received a message that said "You have reached a number that…read morehas been disconnected, or is no longer in business"

I can't say ANYTHING negative about this place. I'm a white woman who needed lots of help with…read moreeverything and Chinatown was there for me at my lowest. Leo, Alvin, Jordyn in BH and the Dental Department have exceeded my expectations with the kindness and care they extend to myself...and I know for sure other patients. I will forever be grateful for finding this gem of a place. It's difficult to find good care and this is exceptional.

I really, really like all the services they provide. From the receptionist to the actual doctors,…read morethey are wonderful! Every location that worked with me has been a joy. They are attentive, respectful, mindful, thorough, and consistent. The psychiatrist I saw was willing to listen to my mental problems and I think June the therapist was a very sweet lady there to just listen which I can always appreciate. I really like the dentist I see. She and the assistants make me feel comfortable and they seem non judgemental. I have the nastiest teeth for a 32 year old. Tsk tsk on me. The substance abuse counselor, Mr. Felix was such a breath of fresh air. He went at my pace and we set realistic goals for my road to recovery. I will always choose their services over anyone else's except I'm in a program which means I have to see my program's psychiatrist only. Very good people and professional :)

If you're comfortable searching on the internet prior to your appointment then this is the doctor…read morefor you. Why? Because that is exactly what you'll have to do, diagnose yourself first. It's not uncommon for him to ask YOU the patient what tests you want run. He not only did this with me, but my husband. Maybe that's his way of making the patient feel part of the process, however I need a doctor that is more confident in what they are doing. As well to ignore advice/opinions from peers. Honestly would not recommend him to anyone.

Careless, lazy, doesn't refer elderly patients to a specialist. When concerns are expressed, he…read moresays, "Well, he/she is old," without doing further tests or referring out. Laughed when he was told the medication he gave almost killed a husband because of the other meds Farinha had him on and said, "Well, it all worked out all right." Use Farinha at your own risk.