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Tran Jack, DDS

3.3 (14 reviews)
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Services - Tran Jack, DDS

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

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Whiting Family Dental

Whiting Family Dental

(14 reviews)

Been here twice now since moving to Ridgecrest. Once for a cleaning and once for a filling. The doc…read moreis great and patient especially for someone who has some white coat syndrome. I've never had issues with my appointment starting unreasonable late. Only thing is that it's hard to get scheduled because Ridgecrest is a small town with limited medical resources.

While I do not have any issues with the dental work done here, their cancellation and charge policy…read moreis horrendous. I received a call on Monday stating that I had missed my appointment and I explained that this was due to my dog being in the hospital and was unable to make the appointment. They stated they understood and that I probably wouldn't be charged the $60 for the missed appointment. The next day I receive a call stating that I still have to pay the fee, but I had a $20 credit (which I did not know about) so I only owed $40. I stated that I would not be paying anything and that my dog is STILL in the hospital. She transferred me to her office manager and I explained the same thing. Life happens, and when there is an EMERGENCY the last thing you are thinking of is your dentist appointment. The office manager was rude, condescending and told me they are running a business. I offered my dogs medical records and she still would not budge. She also told me that because I missed an appointment in Dec 2024 I had a "history" of missing appointments. Then when I became upset she kept saying "wow, wow, wow" and then HUNG UP ON ME. I will never again do business with this practice. One question to Whiting... when were you going to share that you had $20 owed to me?

Tran Jack, DDS - generaldentistry - Updated May 2026

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