The problem with this practice is that, instead of making more time for patients to have a dialogue…read morewith the doctors, they mostly discourage dialogue. This allows them to see many more patients. However, the so-called "soft skills" (eye contact, making time for communication, bedside manner) are part of the healing process.

Since the last review was 2015, I thought I'd relate my recent experience: I injured my hand in a…read morefall and was referred to VOI. I don't think I could have asked for a better experience. Doctor Taylor was engaged, explained the injury and what I needed to do to regain mobility in my hand. The nursing staff was very supportive & I felt like I was in good hands. On follow-up I met with Jonathan & he was also superb. Asked questions, and made a number of suggestions that I think will be very useful. Jonathan thought to ask about other potential injuries from the fall to look out for - I'd banged my knee pretty hard, but it had been kinda neglected. Good experience all around (except for the accident part).

It's a good staff and I appreciate what they do for my mom. All the therapists are great and have…read moreprovided important information regarding doctors and therapy exercises while my mom gets stronger for knee surgery!

The office staff has been terrible to work with. They are not professional and have no desire to be…read morehelpful or provide solutions. My daughter went weeks without post op therapy due to the lack of urgency or compassion from the office staff. The staff providing direct care to my daughter have been great. She shows improvement when she is seen and likes the staff providing her treatment. Unfortunately in our area we do not have a lot of options. As of 1/06/24 I have not been contacted to have these issues resolved. In fact, the issues have got worse and I cancelled all appointments for my daughter. We would rather drive her out of town than continue to deal with the Ridgecrest select office. Having billing issues and rude receptionists is one thing I will tolerate if my daughter is receiving good care. But the latest visit to the office left my daughter in tears. The woman did not read her chart and gave her exercises she was not ready for. At one point another staff member pointed out that my daughter shouldn't be lifting with weights yet. This is completely unacceptable. I do not recommend anyone send their child to this office.

Dr Frey is excellent. I recently had a endoscopy and…read more He was very knowledgeable and Easy to talk to.

Horrible!!! First of all I have to drive 2 hours just to come here - I get to my appointment and…read morethey tell me that the doctor is not even in today. No one called me to tell me this which they could have done this morning before I made the long drive. They were open 2 hours before my appointment even was scheduled for. She leaves to go check on something and comes back saying they tried to call me on 6/8 which was over 2 weeks ago and that my number did not accept calls. I call BS I have voicemail on my phone and I have no record in my phone log of them calling me on that date. Not to mention they could have tried more than once between then and now and did not. Horrible customer service. I've worked in the CS field for over 2 years and this is completely unacceptable. Will not be coming back here again.

Best physical therapy in town. Personal and knowledgable attention. Well thought out and effective…read moretherapy programs. Hands-on care. Not your standard treat yourself environment.

Dr Gordon Lam is very good. He is very thorough in examining and relieving my lower back pain.read more

They were all very nice. When it comes to fixing ur teeth 6 months down the road. While everyone…read morewas walking around. Doing nothing!!

My husband and I have been going to Rural Health for over 10 years. We have both been very happy…read morewith the staff and the doctors. When our primary doc retired it was hard but we connected with Dr. Willis after she decided to stay. We also are happy with the specialist connected to the clinic. Most if them come to Ridgecrest. We are never rushed and can talk about our issues in details to ease our minds. Thank you Rural Health Clinic!!!