Met Gary of Backyard and Home at a Home Show. Very nice and personable guy. But perhaps even more…read moreimportant, very knowledgable and professional. Ended up having a complete bathroom remodel. Incredible job. I was so happy that immediately afterwards I had them do a fireplace insert. Hussain was the lead on the fireplace insert. Great guy! I plan to use this company for future projects. As a Real Estate Broker, I'm seen everything. Trust me, the quality and price from Backyard and Home will be tough to beat!

This company is ABSOLUTELY USELESS !!…read more I talked to Hussein over a month ago to order me a part for my hot tube. "Sure, I will get right on it, let me call them, get u a part and we go from there" Have heard , nada, zip, nothing, zilch from this company. This is the 2nd time ordering parts from them that takes an act of God to get accomplished. THERE WILL NOT B A THIRD ATTEMPT!

Paradise built a pool and spa at our home . The pool came out great and we haven't had any issues…read morewith it. We love the way it came out. With that being said, the building process was not pleasant. They far exceeded the agreed upon completion date. Said it would take 2 months. Ended up taking 5 months. I also had to follow up and stay on their ass every step of the way. I constantly had to go around the Foreman, who didn't return calls, communicated poorly and didn't follow through, and call the owner just to get sub contractors scheduled and progress made. First They kept blaming the city permitting department. After waiting a month after they dug the hole, I finally called the city myself and found they never submitted a permit. They owned that mistake and promised improvement. After that they would do a days worth of work, leave for 3 weeks, I would call and complain nothing was being done, they would show up do 2 days worth of work, then leave for another couple weeks etc.. I understand that we were at the mercy of subcontractors. But not even scheduling and leaving your customer high and dry is unacceptable. I had higher expectations for their customer service and logistics. Also, there was no follow up after construction. Not even Just a "Hey how's that pool doing?" Pros: Great Pool, Great work, Good Subcontractors. Cons: Poor communication, poor scheduling/logisitcs. I hope they see this as constructive and made some minor improvements since. In the end, we love our pool.

Dropping in on a pool is a big commitment and I have to say a scary thing. The other component I…read morethink is conceptualizing the process from start to finish as its a large process to get a pool in there and fine tune all the details. Paradise dialed it in for my family. Getting started was easy, getting down to details and concept was smooth, and the roll out was likewise lengthy but worth it. Equipment has all the bells and whistling we need to be happy all summer long. All their staff were top notch and helpful, we are very pleased with our pool!

They are under new ownership and is family run. Couldn't be happier with my purchase. I just bought…read morea 2018 Hot Springs Grandee NXT. The price was very fair, the service spectacular and the staff incredibly straightforward. I recognize some problems in the past but the new ownership with Quresh has changed the game! I look forward to working with them! Great spa and a great place to deal with!

Home and Leisure "superstore" now there is a name that makes me vomit in my mouth when I try to say…read moreit. They use subcontractors and when there is an issue they refuse to back the subcontractor and just tell you that you have to deal with the sub. Take it from personal experience--Don't, just don't use them.

I bought my spa from this very reliable and knowledgeable spa professional three years ago and I am…read morevery happy with service cleaning because when Chris is done it looks like a new soa. They are very responsive when parts malfunction and will get your warrantied product to you quickly. I had the pleasure of meeting Tom when he personally drove an important hand rail to our house in Oakhurst. I would totally recommend this fine establishment.

I was canceled on thirty minutes prior to my appt with the excuse of "I woke up with a cold today…read more " I was left with the option to reschedule for the next week. I just ignored the text and called Lint and soot and got two amazing gas insert fireplaces from them. It worked out great and I'm recommending Lint and soot to all my family now.

If I could leave negative stars I would…read more I had high hopes when I initiated service with this business and it was the biggest mistake. I literally, only lasted 1 month of service with Adrian. This guy is very arrogant, and argumentative. In addition, he calls me and asks me if I have home owners insurance and telling me to file a claim for my pool pump. If I have home owners insurance I should only pay $100 and they will call him to repair the pump. I said thanks and hung up. I went online to pentair and found a licensed contractor through Pentair, and they came to take the pump. They were shocked at the extended of the damage of my pump. After further inspection, it turns out my pump exploded probably from these guys ignorance or maybe intentional to charge my home insurance for this. Attached are the photos and the message from the contractor. I would never recommend this business. Update: The final cost to repair $1,057.75, because In addition to the pump exploding, it cause damage to the plumbing.

Where do I start, this company honestly works extremely hard. The staff they have are professional,…read morehonest, and hardworking. The owner really does everything in his power to keep every customer happy. He's a very direct person but he's honest. If there is an issue he will fix it 100%. If you are a rude customer I'm sure he tries until you cross the line. Then he tells you to kick rocks. I'm 100% certain that he runs this business with integrity. He overall will help you as much as possible and he will keep your pool looking great. Oh and you can call him direct anytime of the day for pool advise/help even FaceTime. His prices are super fair for what you get. It's all relative because he's a REAL pool company and is CPO Certified. Call him and I bet you will think the same. If you had a bad experience with him send him a text I'm sure he will try to make a right.