Met Gary of Backyard and Home at a Home Show. Very nice and personable guy. But perhaps even more important, very knowledgable and professional. Ended up having a complete bathroom remodel. Incredible job. I was so happy that immediately afterwards I had them do a fireplace insert. Hussain was the lead on the fireplace insert. Great guy! I plan to use this company for future projects. As a Real Estate Broker, I'm seen everything. Trust me, the quality and price from Backyard and Home will be tough to beat! read more

This business has did nothing but lie to us about equipment being delivered and installed. We have been waiting over 2 years for logs to our fire places and they have did nothing but avoid our calls and failed to keep their word on delivery and Instalation. read more

This company is ABSOLUTELY USELESS !! I talked to Hussein over a month ago to order me a part for my hot tube. "Sure, I will get right on it, let me call them, get u a part and we go from there" Have heard , nada, zip, nothing, zilch from this company. This is the 2nd time ordering parts from them that takes an act of God to get accomplished. THERE WILL NOT B A THIRD ATTEMPT! read more

I had a service call on my hot tub, which I felt they did an excellent and very professional job in doing I would highly recommend them to anyone needing service on their hot tubs read more

This store met me with amazement. I was happy with the spa I purchased. They were able to deliver the spa within two days. Anthony and his crew were extremely professional. He was on time, extremely knowledgeable about the product, took his time explaining the chemicals and how I could take care of my spa. He made sure I was never feeling rushed, and I was comfortable and happy with my purchase. This spoke volumes to me, not only from when I walked in the door of the store, but the type of employees they hire to ensure installation is done properly. Thank you so much for the amazing service! I'm happy to refer you to everyone read more

We have had to take this company to court in which they lost and will not pay. This company has shady employees who lie and damage equipment purchased. Please consider another company instead who is more reputable. We gave them the opportunity to fix their wrong doings but failed to do so. read more

I'm usually not one to leave reviews, but I feel it's my duty to warn others about the nightmare I experienced with Bakersfield Backyard and Home. It's been over a year since I hired them to build my pool, and it's still not complete. What started as a dream quickly turned into a nightmare when I hired Husain, the owner's son, to quote the job in May 2022. He promised the project would take five weeks, but it turned out to be a year of hell. Bakersfield Backyard and Home is very unprofessional and lacks decent customer service. The first red flag was when their secretary quit after we gave them the initial payment for excavation. She told us she didn't want to be affiliated with such a place and all the horror she's gone through working there. Quresh, the owner, will tell you what you want to hear just so that he can receive payment. He even threatened not to finish the project until he received the last payment. After we released the final payment, he finished putting the pool together, but the project was far from complete, and I'm not happy or satisfied with the results. He received his last payment and ran, constantly lying and telling me he would fix things just so I would get out of his face. Bakersfield Backyard and Home provided no after-care instructions and left debris and trash around the pool area. The pool heater still doesn't work, and wooden planks were haphazardly attached to the cement. The fence was thrown back up and fell down during strong winds. There was a complete lack of attention to detail. Pools are far too expensive not to be done correctly or with care. I gave them several opportunities to correct their errors, but the work has yet to be completed. My advice to anyone considering Bakersfield Backyard and Home is to find another contractor and run the other way. I don't know how they're still in business, and I'm considering taking legal action. Do yourself a favor and avoid this company at all costs. read more

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Excellent customer service when we bought our new spa! Anthony did a wonderful job getting it set up and running and explaining all the ins and outs! read more

Update on my patio IT LEAKS! Multiple places. Not even just edges where it connects to beams, in RANDOM PLACES OF THE SOLID PIECES!! Cheap materials obviously in my opinion. The downspout empties to my patio cement. When inspecting the leaks, I noticed a screw was not even there that keeps the patios together! And this passed inspection?! Maybe that's why it failed the first time. Called and spoke with Suresh. He would "get with his guys" and see what they can do. Been about a month. I will file a complaint like another reviewer. Pay attention the only good reviews are NOT for patios or windows. read more

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If I could give no stars I would. Ordered parts a month ago continue to call for Hussain for an update stating we will get a call back and zero response! We also get the excuse that no one else has access to check orders. How can this even be the case?!?! EXTREMELY POOR CUSTOMER SERVICE and FOLLOW UP!! A+ however on poor excuses! read more

We bought a pool from them and we never received a contract. We never received a manual on how to care for our pool now we're having problems. We were told that everything was warranted. Our pool is only two years old and they keep giving us a runaround about getting back to us nobody ever calls us back, I don't know why they keep giving me the runaround but if things don't shape up in the next few days will be going into their store and demanding a copy of contract and small claims court and the Better Business Bureau read more

Very poor workmanship They build a pool had a guy sell it to me offered me items I never could get them to Honner Highly recommend you stay clear of these guys Grey calling on a white patio cover really!!! read more

I do not even know where to start, but here we go--working with this company. Hussain, in particular, has been a nightmare. We ordered a pool back in Aug. of 2020 and were told the installation would be Feb. 21. We had no problem with this. A month later, we went back and purchased a spa and were told it would be here Aug. 2021 again, no problem. Then there was nothing but problems. Hussain calls in Jan. and states, "we have an extra spa just like yours, but it is an upgrade; I wanted to offer it to you because we could deliver this weekend" I said, great, paid an extra 3k, and it shows up. From the start, the Microsilk did not work. They did not show up with the additional items ordered, and one of the headrests did not work. Hussain refused to send anyone out because we are in Ridgecrest, and therefore, he wants to get the part before anyone comes. Then in Feb. The pool had a date only for him to cancel and go with March 6. No biggie. Two days before March 4, I called to verify they were coming. Mind you, the whole month six weeks prior, and I had emailed you saying who did not answer me. He's not in the office, and they tell me, oh, our guys are not going to be there on the sixth. So had I not called, I was waiting at my house for the construction crew for the pool that wasn't going to show. On the same day, I explain what's going on the micro soak to like three people, the fact we haven't gotten all of her items that were missing, the fact nobody's been sent out, and they send somebody out to look at Microsilk a week and a half later. They brought all supplies, but no go on the fix. This is now 2 1/2 months after I Purchased a spa. It is now April 13, Thursday still, no word on the Microsoft is going to be fixed, and we have a new problem with one of the valves in the spa being broken. I asked at this point for us to have contact or email . He asked to call I said no. I asked him to call the company and get a replacement spa because I believe this one's a dud. And after spending $13,000 as a customer I don't think I should be stuck with somethings broken constantly needing fixing. He has offered to send somebody out to look at it. No offer to call the company and see if he can get a replacement. The sad part is I thought this company was really good and we had a lot of work for them. read more

I purchased a hot tub from Hussain after an hour on the phone asking him question after question concerning my hot tubs needs. He was very patient and knowledgeable and I felt no pressure at all to make the purchase, so I rewarded him with a sale of a hot tub sight unseen over the phone. I did spend a lot of time in person with his delivery person Anthony, who really aimed to please. He managed to squeeze the 700lb hot tub through a very tight space, and he did it masterfully without one tiny scratch. He cleaned the tub thoroughly before he filled it with water, and even trimmed some tree branches hanging over the tub that bothered him. Overall first rate service. read more

Still in Business? We ordered a spa about a year ago, and it was supposed to be in about a month ago. Have been trying to contact Backyard and Home via phone and email to no avail. Are they still in business? Did we lose our deposit? read more

Toni, the technical support and Veronica, in the office, were great to work with! Excellent service!

I love this place and the people. They all worked together to get me a free gas fireplace insert. I had a wood burning and qualified for a free gas inset. Thank you Geno, Veronica, hosain, manual and the gang for making this happen. All I had to pay for was the gas line to the new fireplace. Please if you need a pool, hot tub, fire place and more, go see my friends at home and back yard. Again thank you so much. I love my new gas burning fireplace read more

This place is awesome I would recommend to anyone if you're looking for an above ground pool the prices are reasonable and the customer service is great the guys are very friendly and helpful they go above and beyond to help you with whatever issues you have read more

PLEASE DO NOT BUY or DO ANY BUSINESS WITH THIS COMPANY. if I could give them a negative 5 stars, I would. I read the reviews from other customers before posting this review. I decided to post and I will renew this review as many times as possible. It is true, they will take your money and do not fulfill on what they promise. They have a "stall and delay" tactic and will delay until the customer gives up. It has been a nightmare dealing with them for many years, and they still have not resolved, refund or even tried to resolve the issues with our pool. Please file a complaint with contractors state license board if you have any issues with them: https://www.cslb.ca.gov/Consumers/Filing_A_Complaint/Filing_A_Complaint_By_Mail.aspx License # 402954 and 1071769 and 1100915 read more

This is our second spa from Backyard and Home. I wouldn't purchase one anywhere else. The customer service in store and delivery and set up were fantastic. Hopefully, we won't need another one but if we do, we'll be back. This is a great family owned, local business. Husain, Steve, and Oscar are easy to work with. read more

Backyard and Home - Our new spa - Hot Tub & Pool Near Me - Bakersfield, California

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We got our fire insert on November 23rd. Thought we would miss having a real fire. We love it. Everyone was knowledgeable and helpful. The installation was flawless. read more

My wife and saw them at the home show. Decided to do a shower install. Was told 4-6 weeks with a 2 day install. We're not done yet, it's now been 11 weeks. The craftsmanship is horrible. I have shower walls that are not flat. A niche that was installed 3/8 out of plumb. A corner shelf that will hold water, cracks in the caulking. They don't show up to work in a timely manner. Then they just leave without saying there done for the day. They over priced, no craftsmanship and full of excuses. Not recommended. I give them a rating of zero. read more

Backyard and Home - Hot Tub & Pool Near Me - Bakersfield, California

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Amazing service Husain did a excellent job taking care of us. Bought a hot tub from a private seller and they moved it for me! Thank you read more

We waited 6 months for our spa because of Covid. Finally it's here and so worth the wait. I chose Backyard and Home because of Husain. I liked his customer service and approach above other competitors. The delivery team, Oscar and Steve were friendly and worked hard to make our installation just right. I truly feel that Backyard and Homes ultimate goal was my 100% satisfaction. I would definitely recommend. read more

Backyard and Home - Spa - Hot Tub & Pool Near Me - Bakersfield, California

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I purchased a jacuzzi from Marisa Donovan which I totally love. Marisa assisted with the design of my gazebo that covers my jacuzzi and construction supervision and the project was smooth and successful. I would recommend Backyard and Home to anyone looking for a jacuzzi and help with design etc read more

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Thank you Gino for helping us find the perfect Hot Tub for our home at an amazing price and making us feel welcomed. Huge shout out to Steve and Oscar for the very professional and informative installation. You should definitely consider checking this place out if you're in the market for a Hot Tub. read more

Backyard and Home - HotTub - Hot Tub & Pool Near Me - Bakersfield, California

Went to talk with Anthony at the pool supply. Very knowledgeable and helpful. Ask them plenty of questions. Any answer them all overall good very knowledgeable person when it comes to taking care of your inground pools go see Anthony for all your swimming pool needs. Tell him Jorge sent you. read more

I got a new fireplace insert by Anthoy Encizo and I am very happy with the workmanship and quality of work. I am definitely recommending him to anybody that need an experience technician to install your fireplace insert. Thank you Anthony read more

Since this review, Backyard and home has rectified the situation and made things right with our spa. The crew has went out of there way to correct the issues we had. We are grateful, and now enjoying our spa! read more

Backyard and Home - This is the $2000 electrical box and system we had installed prior to the spa delivery - Hot Tub & Pool Near Me - Bakersfield, California

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Our family got sick of the Bakersfield heat and in June decided to finally have a built in pool put in. After calling around to many pool contractors Backyard and home was the only company who would start almost immediately. They put in an above ground pool for my parents 25 years ago when they were Home and Leisure so I trusted them with our new project. Long story short after 3 months our pool is complete and absolutely beautiful. Manuel the project manager was always there for us and did a superb job on making sure the job was on schedule and done properly. read more

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The Good News is, "we won't charge for the service call" said Husain after notifying them it had been three days without following up on the service call. Wonder why we said, "no thank you". Recently accessed and repaired in 1.5 hours. read more

Backyard and Home - "I'll be back tomorrow", That was 4 days ago. - Hot Tub & Pool Near Me - Bakersfield, California

Absolutely best service from Anthony Encizo! We bought a BBQ and jacuzzi from Backyard and Home. Delivery was good but we had a few issues a few days late. Anthony came out and fixed them. He took his time and made sure we had all our concerns answered! Such great service and very positive and professional. Request him he is the best read more

Anthony just installed a gas insert fireplace for us. He is a perfectionist and takes pride in his work. I would highly recommend Anthony, very good customer service. Husain set everything up, walked me through rebate, and very good customer service. read more

Backyard and Home - Fireplace - Hot Tub & Pool Near Me - Bakersfield, California

Lamentable cómo juegan con el tiempo y la seriedad de alguien. Dejamos de hacer nuestras propias cosas para el tiempo de ustedes y siempre todo a medias. No cumplieron con códigos de seguridad, antes de una instalación, después abrieron una fuga en cuando entre a casa olía a gas, llamamos dijeron que era normal , es normal que en sus hogares donde viven sus seres queridos dejen oliendo a gas, saben que puede provocar eso? . Aún así todos los que vinieron solo pasaron mirando y nada de solución. En cuanto al programa hay más empresas que puede que sean más responsables y más serias, que hagan sentir a las personas más importantes que sus proyectos a medias. Lamentable. read more

This place is awesome. Quresh is very professional and knowledgeable. I will definitely be back.

You guys are the best! After receiving terrible service with a competitor, came here in dire need of assistance with fixing our pool. We had little to no knowledge of the chemical balancing to make sure our pool was clean and safe. The guys here broke it down for me to understand and now my pool is back in tip-top shape. Thank you so much!! read more

Have been having problems with my fireplace lighting up and staying lit. Googled it and thought I might know what was wrong with it but feared I would screw something up and blow my house up! So I called a couple of places and Anthony from Bak Yard and Home came to the rescue. He was professional, communicated with me from the minute I put in the request to completion of the service. Anthony was honest and really helpful. He took care of a job that could have cost several hundreds to just the cost of the service hour. Definitely will do business with this company, especially if Anthony is the one doing the job! read more

Backyard and Home - After! - Hot Tub & Pool Near Me - Bakersfield, California

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After speaking with Husain today he was able to provide with an update. I am glad that Husain provides great customer service. I will provide another update with pictures once my patio cover has been installed. read more

Stood us up twice for appointments. But even before that no one can help you after you buy a spa. You can get more help from the manufacturer read more

Horrible customer service. Do not go here. i went in asking about some hoses i needed for my above ground pool. When i told them that i bought the pool from a website they just said "we cant help you" and walked away. read more