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    Acme Pool Supply

    3.7 (21 reviews)
    Open 9:00 am - 5:30 pm

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    1 month ago

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    1 year ago

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    9 years ago

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    11 years ago

    Leslie's pool supply would charge me over $100 to get my pool started... Acme cost me $30! I'll never go anywhere else!

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    9 years ago

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    6 years ago

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    11 years ago

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    10 years ago

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    Ask the Community - Acme Pool Supply

    Review Highlights - Acme Pool Supply

    There's a long time customer of Leslie's pool supply, I have to say that Leslie's has been very disappointing over the past few years.

    Mentioned in 3 reviews

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    Paradise Pools & Spas

    Paradise Pools & Spas

    4.8
    (4 reviews)

    Paradise built a pool and spa at our home . The pool came out great and we haven't had any issues…read morewith it. We love the way it came out. With that being said, the building process was not pleasant. They far exceeded the agreed upon completion date. Said it would take 2 months. Ended up taking 5 months. I also had to follow up and stay on their ass every step of the way. I constantly had to go around the Foreman, who didn't return calls, communicated poorly and didn't follow through, and call the owner just to get sub contractors scheduled and progress made. First They kept blaming the city permitting department. After waiting a month after they dug the hole, I finally called the city myself and found they never submitted a permit. They owned that mistake and promised improvement. After that they would do a days worth of work, leave for 3 weeks, I would call and complain nothing was being done, they would show up do 2 days worth of work, then leave for another couple weeks etc.. I understand that we were at the mercy of subcontractors. But not even scheduling and leaving your customer high and dry is unacceptable. I had higher expectations for their customer service and logistics. Also, there was no follow up after construction. Not even Just a "Hey how's that pool doing?" Pros: Great Pool, Great work, Good Subcontractors. Cons: Poor communication, poor scheduling/logisitcs. I hope they see this as constructive and made some minor improvements since. In the end, we love our pool.

    Dropping in on a pool is a big commitment and I have to say a scary thing. The other component I…read morethink is conceptualizing the process from start to finish as its a large process to get a pool in there and fine tune all the details. Paradise dialed it in for my family. Getting started was easy, getting down to details and concept was smooth, and the roll out was likewise lengthy but worth it. Equipment has all the bells and whistling we need to be happy all summer long. All their staff were top notch and helpful, we are very pleased with our pool!

    Bakersfield Pool Supply

    Bakersfield Pool Supply

    2.8
    (21 reviews)
    $$

    had the worst experience with a owner our office Help came out to my home told me I Needed 10…read morebags of salt water. It was gonna be $14 a bag. I decided to get my own bags . The lady who called and told me that did not give me instructions not to put in that many bags of salt in my pool. She just told me I needed it so I assumed I needed that much salt not being a Pool expert, not knowing it's her job and I put the salt in. Called to complain about it looking foggy and they ended up not wanting to take responsibility for not explaining the proper instructions. She blamed the customer she blamed me. She blamed me also for putting two water hoses in my pool which where on , my pool has self filing water pump.. I do not have anybody in my house that would do this put the two hoses in. They did not take responsibility. Did not say sorry did not try to fix anything. Nothing for calling and saying I need 10 bags of salt water and that makes no sense to having a service , then she proceeds to say she will not be serving me anymore do you wanna a company who blames the customer and not even apologize for the miscommunication. She said she would've only told me to put in the salt if I was a customer buying from their store not having Pool Service from them . It was her job as to do the proper thing or her office. never expected this from this lady she seemed. very nice in the beginning when I first met her. Would not take responsibility for lack of communication from her and the way she raised her voice was very disrespectful to anyone. And her office help should be more informed when talking to customers , would not recommend this company for anything. There's many pool supply companies if my pool needed salt that should've been their job to put the salt bags in the water in and just tell me ! unacceptable to a customer. I don't know what's happening to this world but lack of Respect should've never called and told me I needed. 10 bags And it will be added to your bill or why would she tell me any 10 bags? Sounds like she just wanted to make a sale do not go there bad bad experience like I said in the beginning, I thought this company take so responsibility possibility for their fault of lack of communication is not a pool service you want to work with , I don't understand why they will call me and tell me 10 bags of salt water, without explaining to me anything so I go get the salt Debbie argued with me and try to prove her point instead of listening she tried to blame me for it when they're the ones who called me and I hired them to take care of my pool. Think before you have your pool service done from them because they have lack of communication. For a business company maybe she was just trying to sell me 10 bags of salt which is 14 dollars a bag. I've never had a business argue with a customer and then hang up on Them , not recommend. This company for any help in your pool do your research before you hire , a company who does the worst customer no customer service blaming customers. What she should've done is said We are gonna put two bags of salt in your pool or whatever was needed Is that OK? Why would she say I need 10 bags it to me did I really need so much my pool is on 15000 gal Do not go here. Worst customer service. No communication, no accountability and no responsibility Customer blames. What does a pool service do?

    I made an appointment with Bakersfield Pool Supply to give me an estimate for a new pool cleaner,…read moresalt generator, Filter system, etc. . . my appointment was for today at 11am. . . They never showed! No phone call, no text, nothing. just left me hanging. . . . Totally unexpected. I heard good things about them, that's why I wanted to do business with them. unfortunately they don't want to do business with me. . . . What a shame. I have a budget of $5,000 for my new system. It must be nice to have so much business that you can actually ghost customers when you want to.

    Acme Pool Supply - hottubandpool - Updated June 2026

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