So happy with our New Spa from Hot Tubs Plus. Great Service…read more Appreciate the Maintenance help.

We were at the county fair checking out their booth. Who couldn't use a nice hot tub right?…read moreEspecially since our friends had bought from them. BIG mistake. It was pretty hot out that day and of course there were lines for some attractions. There were some elderly folks waiting in line and visibly very fatigued by the sun. What did these salespeople do? Flipped their unused chairs to make sure nobody sat in them. Kindness and compassion goes a LONG way. These people sat there, not doing a darn thing to engage the public mind you, smug that they hadn't let anyone take a little break. It perhaps had to do with the fact these people didn't look like them? Who knows but what a horrible first impression. We need LESS of this in the world. Look at their other reviews and the responses from this Claudia person, they clearly are right fighters preferring to argue than demonstrate good marketing and customer service comprehension. Yikes.

This company is ABSOLUTELY USELESS !!…read more I talked to Hussein over a month ago to order me a part for my hot tube. "Sure, I will get right on it, let me call them, get u a part and we go from there" Have heard , nada, zip, nothing, zilch from this company. This is the 2nd time ordering parts from them that takes an act of God to get accomplished. THERE WILL NOT B A THIRD ATTEMPT!

This business has did nothing but lie to us about equipment being delivered and installed. We have…read morebeen waiting over 2 years for logs to our fire places and they have did nothing but avoid our calls and failed to keep their word on delivery and Instalation.

Paradise built a pool and spa at our home . The pool came out great and we haven't had any issues…read morewith it. We love the way it came out. With that being said, the building process was not pleasant. They far exceeded the agreed upon completion date. Said it would take 2 months. Ended up taking 5 months. I also had to follow up and stay on their ass every step of the way. I constantly had to go around the Foreman, who didn't return calls, communicated poorly and didn't follow through, and call the owner just to get sub contractors scheduled and progress made. First They kept blaming the city permitting department. After waiting a month after they dug the hole, I finally called the city myself and found they never submitted a permit. They owned that mistake and promised improvement. After that they would do a days worth of work, leave for 3 weeks, I would call and complain nothing was being done, they would show up do 2 days worth of work, then leave for another couple weeks etc.. I understand that we were at the mercy of subcontractors. But not even scheduling and leaving your customer high and dry is unacceptable. I had higher expectations for their customer service and logistics. Also, there was no follow up after construction. Not even Just a "Hey how's that pool doing?" Pros: Great Pool, Great work, Good Subcontractors. Cons: Poor communication, poor scheduling/logisitcs. I hope they see this as constructive and made some minor improvements since. In the end, we love our pool.

Dropping in on a pool is a big commitment and I have to say a scary thing. The other component I…read morethink is conceptualizing the process from start to finish as its a large process to get a pool in there and fine tune all the details. Paradise dialed it in for my family. Getting started was easy, getting down to details and concept was smooth, and the roll out was likewise lengthy but worth it. Equipment has all the bells and whistling we need to be happy all summer long. All their staff were top notch and helpful, we are very pleased with our pool!

Home and Leisure "superstore" now there is a name that makes me vomit in my mouth when I try to say…read moreit. They use subcontractors and when there is an issue they refuse to back the subcontractor and just tell you that you have to deal with the sub. Take it from personal experience--Don't, just don't use them.

We purchased a Jacuzzi that was 7×7 .came with free installation & help set up .Oscar the installer…read morewas super awesome. It's a family owned business & all the staff is great & they kept their word on schedule & installation process

Thank you Gino for helping us find the perfect Hot Tub for our home at an amazing price and making…read moreus feel welcomed. Huge shout out to Steve and Oscar for the very professional and informative installation. You should definitely consider checking this place out if you're in the market for a Hot Tub.

From the owner: Customer service, parts, and delivery for Hotspring Spas, Jacuzzi Hottubs, Freeflow, Marquis Spas…read moreand most other manufacturers. We deliver Spas and Hot Tubs in Bakersfield and surrounding areas. Most of Kern County, and cities like Tehachapi, Pine Mountain, Kernville, Delano, Wasco, Frazier Park, Caliente and more.

I absolutely love Poolside Pools! Every time I go to Walmart, I make a stop here. I bring a water…read moresample every week, and they're always so helpful and knowledgeable. My pool has been crystal clear and problem-free for the last four years, thanks to them! ‍ The owner, Charles, is one of the most friendly, loving, and caring people you'll meet. You can truly tell he cares about his employees and the shop--it has a great energy and welcoming vibe. They're even expanding, which is so exciting to see! Honestly, I would choose this place over Leslie's any day. They're not as busy, and once you get the hang of it, it's super easy to test and treat your pool. They'll walk you through it all! Highly recommend this place to anyone who wants great service and a pool that stays in top shape all year long! Five stars all the way!

For over a week they have avoided my calls and emails. They were to set up the river that runs on…read morethe pool bottom but instead took it and never came back. This is actual theft, and if I do not hear back soon I will be reporting the theft.

Had to come to this location because the northwest location did not have the small part my husband…read moreneeded for our swimming pool, directional jets. So needless to say we drove over here to get them because the young lady from the northwest store called and these guys had them. So when we came in my hubby was somewhat irritated and the gentleman behind the counter was so nice and friendly which seemed to turn my honeys mood into a somewhat better one!! And they had everything we needed yay!!! Pros: They had everything we needed, super friendly staff, nicely set up store, large parking lot and great shopping center. Cons: Not on our side of town, little pricy and there's a Starbucks within walking distance (my weakness) So if you need water testing or any pool or spa supplies this is your go to place.

They're the best ...they alway have a solution to what ever the problem is ....i would recommend…read moreyou give them a try

Family owned and operated business. Only sale you what you need .free water testing that a plus…read more they also do manufacture warranty work and thats a huge plus .staff is always friendly and courteous. If you live in Rosedale this should be your first choice for all your pool supplie needs.

This little hidden gem has great customer service and friendly staff at the front desk.read more

I have always received good service from them. The staff have always been respecful…read more They are professional and helpful.

Absolutely the best pool supply place in town bar none! I've tried them all and this place is the…read morebest. Very knowledgeable staff and extremely friendly. They never try to upsell you, they're just there to help.

I wish I had taken pictures during my first visit today, but I was too busy looking at all of the…read moreamazing things this store offers. First of all, the items available are amazing, and most are surprisingly inexpensive . It's worth a visit if you're looking for anything to finish off your decor, or for gifts . We bought a framed painting that is perfect for our bedroom, and was very reasonably priced for an item already framed. (Going back for another next week!) Customer service... They offer water to customers, whether you purchase or not . The staff were extremely nice, but did not try to sell us on anything. They were there when we needed them, and doing their own thing while we browsed. They have bathrooms for guests . Not commonplace for a retail store I will definitely be back since I saw 10 more things I absolutely have to have.

I was recommended this store by a friend. I was in need of a birthday gift and looking for…read moresomething a little different. Bakersfield does not have many cute boutiques anymore. It was located in the back of a shopping center but it was a nice hidden gem. I was greeted by the owner Julie who offered her help. I browsed the store and saw so many items I personally loved. I purchased a cool Cocktail book of recipes from around the world. I also purchased some really cute marble heart coasters. My friend was very happy with her gift. The customer service was great and my gift was even bagged beautifully and ready to give to my friend. I will definitely be returning to The French Quarter.