So happy with our New Spa from Hot Tubs Plus. Great Service…read more Appreciate the Maintenance help.

We were at the county fair checking out their booth. Who couldn't use a nice hot tub right?…read moreEspecially since our friends had bought from them. BIG mistake. It was pretty hot out that day and of course there were lines for some attractions. There were some elderly folks waiting in line and visibly very fatigued by the sun. What did these salespeople do? Flipped their unused chairs to make sure nobody sat in them. Kindness and compassion goes a LONG way. These people sat there, not doing a darn thing to engage the public mind you, smug that they hadn't let anyone take a little break. It perhaps had to do with the fact these people didn't look like them? Who knows but what a horrible first impression. We need LESS of this in the world. Look at their other reviews and the responses from this Claudia person, they clearly are right fighters preferring to argue than demonstrate good marketing and customer service comprehension. Yikes.

This company is ABSOLUTELY USELESS !!…read more I talked to Hussein over a month ago to order me a part for my hot tube. "Sure, I will get right on it, let me call them, get u a part and we go from there" Have heard , nada, zip, nothing, zilch from this company. This is the 2nd time ordering parts from them that takes an act of God to get accomplished. THERE WILL NOT B A THIRD ATTEMPT!

This business has did nothing but lie to us about equipment being delivered and installed. We have…read morebeen waiting over 2 years for logs to our fire places and they have did nothing but avoid our calls and failed to keep their word on delivery and Instalation.

Horrible !!! Nobody ever picks up the phone nobody ever…read morereturns voice messages awful service the only good thing they're good at is sending bills

Absolutely the most dishonest business in town. He owes me money for services rendered and every…read moretime I ask for my money, his reply "Oh, you didn't get a check yet? I'll bring one over tomorrow." He has owed me this money for 264 days now. Most recently (10-24-2019) he stated he has not paid me because my deceased mother owes him money. What does my mom and the money he owes my business have to do with one another anyways? Nothing! He installed a stair rail in my mother's pool deck and did a very poor job in the process. He damaged the railing by dropping it resulting in damage to the thermo-coating. He told my mother she did not need to pay him due to his poor quality work and damage to the railing. Obviously it was going to cost him more than his profits to replace the railing and repair his shoddy work. Why didn't he bring this up before? Why has he repeated told me he would pay, but never does? Very unethical and dishonest! I highly recommend you find another builder or pool service company. There are many in Bakersfield that are very honest and don't steal from their vendors and do quality work.

Here is what a $200 a month service gets you. Tried 3 times in 5-6 weeks to get them to fix the…read moreissues with our pool. Ignored once and on the second and third complaint we were told we would need to buy a $80 pool rx. Would not recommend.

TERRIBLE experience…read more We had about $2600 worth of repairs for which we signed a proposal. They sent us the invoice before even scheduling the service. I had to then call to request an appointment. They did not arrive the next Tuesday once the service was scheduled, then showed up a few days later with no appointment and left because no one had come to empty the pool. They came back the next night to empty and the technician complained that he had to come late on a Friday. He could not locate our water valves and said he was just going to leave. My husband located it. The next day 2 workers came to acid wash the pool but there was fairly significant ponding still left in the deep end. They were about half-way complete when it began raining. They left without warning and the equipment and materials were strung all over our yard. The ponding sat all night filled with acid and eroded the bottom of our pool surface as well as left 3 horrible long streaks throughout the length of our pool. I sent pictures and they came back on Sunday to fully drain and then complete the acid wash. We were told the "staining" from the erosion was normal and it would improve over time with "brushing" they would schedule. We were sent the bill again and realized half of the equipment was not replaced as per the proposal. They came back to replace and showed up once to "brush". We paid $2000 but complained that the "staining"/erosion was not improving. They did not show up again for over 2 months yet continued to send our unpaid balance on our invoice. After the second brushing (which they did not schedule but again just showed up to our house) we paid the balance but are left with terrible erosion of our pool surface due to the awful acid wash and service. Oversight of the crew was non-existent, and while the owner is very nice, he is obviously greatly lacking in employee training and business/management skills. DO NOT RECOMMEND.

Home and Leisure "superstore" now there is a name that makes me vomit in my mouth when I try to say…read moreit. They use subcontractors and when there is an issue they refuse to back the subcontractor and just tell you that you have to deal with the sub. Take it from personal experience--Don't, just don't use them.

We purchased a Jacuzzi that was 7×7 .came with free installation & help set up .Oscar the installer…read morewas super awesome. It's a family owned business & all the staff is great & they kept their word on schedule & installation process

I dont know where to begin, these guys are awesome, from chemicals to debris cleaning and…read morevacuuming, my pool was sparkling and when i decided to do the work myself because i like to try everything, they still gave me the chance to ask questions and told me im welcome anytime i want to ask about something! I couldn't believe that spirit they got, someone else would not want anything to do with you! Those are true pool heroes and hoenstly what they charge is so reasonable it is almost the same for me to do it or them to do it, but i just like to do things myself, if you are even considering a pool guy or your pool is suffering, don't hesitate to call them, they are trust worthy!

Ripoff they couldn't keep my pool clean excuse after excuse and they once gave me half of a cup of…read morechemicals for my giant pool . Water is green and they supposedly Put chemicals on Friday . When they installed my pump they had a electrician come check it out to tell me I needed to replace wiring when I brought a different electrician found out that none of the pump wiring was connected to the power box . They did service on my pool for 1 month and I got screwed not to mention they installed a filter that is too small for my pool

David was very helpful and knowledgeable getting our pool in tiptop shape. We kinda neglected our…read morepool during this winter but he came out with all of his equipment and got our pool looking beautiful once again. I wish I had taken a before picture to illustrate his hard work.

Here's an update on the exceptional service provided by pool-ologie. I am now trying to get my…read moreneighbors to switch their pool service provider-my pool was never this clear.

do NOT believe the negative reviews; This is THE BEST POOL SERVICE you will EVER FIND. Family…read moreOwned, with Great Morals and Service; Caring and Genuine. People Whose WORD are Their BOND. I have used them in the past, Knowledgeable, EFFICIENT and KIND. This time I have a Fountain Basin leak , and was going to use a black elastomeric type paint Fix with this Company, The Owner researched this and Found "the Epoxy treatment to be FAR superior". How many people do you know..That Practice the GOLDEN RULE and Have the Interest and Passion to "Go the Extra Mile" for their Clients????? Nowadays...very FEW....I Admire this Company and Only Wish Them The Best and May The Karma and Kindness They Extend to Others, come back to them Many FOLD. Thank You.

I'd give them a zero if I could! The pool technician is subpar. Don't expect this company to help…read morewhen you have algae. I was told to call if ever a problem. I called the company once and the owner once when it happened twice to let them know about an algae issue that I had to take care of myself, which I don't appreciate for $145 full service monthly and he said he quits service effective immediately because I'm not happy with the technician's subpar service. They quit on their customers when pool issues arise. He said my pool is too difficult to take care of lol! Now I'm without service. He wouldn't even give me time to find another company. I don't recommend this company unless you have newer equipment and no issues with your pool at all. They only want to do a quick 10 minute subpar service and move on to the next pool. Beware!!

Paradise built a pool and spa at our home . The pool came out great and we haven't had any issues…read morewith it. We love the way it came out. With that being said, the building process was not pleasant. They far exceeded the agreed upon completion date. Said it would take 2 months. Ended up taking 5 months. I also had to follow up and stay on their ass every step of the way. I constantly had to go around the Foreman, who didn't return calls, communicated poorly and didn't follow through, and call the owner just to get sub contractors scheduled and progress made. First They kept blaming the city permitting department. After waiting a month after they dug the hole, I finally called the city myself and found they never submitted a permit. They owned that mistake and promised improvement. After that they would do a days worth of work, leave for 3 weeks, I would call and complain nothing was being done, they would show up do 2 days worth of work, then leave for another couple weeks etc.. I understand that we were at the mercy of subcontractors. But not even scheduling and leaving your customer high and dry is unacceptable. I had higher expectations for their customer service and logistics. Also, there was no follow up after construction. Not even Just a "Hey how's that pool doing?" Pros: Great Pool, Great work, Good Subcontractors. Cons: Poor communication, poor scheduling/logisitcs. I hope they see this as constructive and made some minor improvements since. In the end, we love our pool.

Dropping in on a pool is a big commitment and I have to say a scary thing. The other component I…read morethink is conceptualizing the process from start to finish as its a large process to get a pool in there and fine tune all the details. Paradise dialed it in for my family. Getting started was easy, getting down to details and concept was smooth, and the roll out was likewise lengthy but worth it. Equipment has all the bells and whistling we need to be happy all summer long. All their staff were top notch and helpful, we are very pleased with our pool!

Erik is great. He's done my pool service for close to a year now. He's very knowledgeable, rates…read moreare reasonable, and he's on time. When we initially contacted him, we were concerned because the big pool supply place in Bakersfield was telling us we needed to drain our pool and pour tons of chemicals to make it right. Erik was able to diagnose that this was not the case, that rather our pool had just been drained and just needed the initial chemicals to begin (saving us tons of money and aggravation). He does our weekly maintenance and is good at helping us with any issues or questions we might have. Our pool is always nice and clean all year round. I recommend him if you are looking for a pool guy.

Erik of Mahalo Pool Care has serviced my pool for over 5 years. After struggling with clarity and…read morechemical balance, hiring Erik to care for my pool and relieve my pool stress has been one of my better life decisions. Erik is always professional, reliable and easy to work with and will go above and beyond to resolve my pool issues. I am always amazed at how crystal clear the pool looks and feels with no more scale lines!! I give Mahalo Pool Care my highest recommendation possible.