I have mixed feelings about this particular Walmart as a whole. I like the fact that the layout of the store is pretty consistent with how it used to be as other stores. Change is hard for me let alone my son as we are both Autistic but we try the best we can. The other thing is that they have Caroline carts here which is excellent for people with all kinds of disabilities. I honestly do appreciate the sharriff being here not so much for the they prevention but because they actually have been good to both me as well as my son. One of the deputies we see who wears a cowboy hat has always been very kind and understanding so I have taken it upon myself to say hi and have my son see him too. What I don't like is the poor conditions of the restrooms. They are outdated, poorly maintained. The fact that things that are locked up that shouldn't be and the things that should be aren't. There is also a cashier that we have dealt with a couple times has been very rude to us and apparently other stores and it has made us decide to go to a closer store that the wife does not like going to just because of this one cashier (I guess she was wearing a pink bandana but my wife doesn't know her name). read more

D and Kim and I am not sure the other ladies . but they were very rude , had a bad attitude, and bad customer service. I will never have them help me again. I did report them to the higher ups as well. I hope they learn better customer service working in customer service, makes no sense to be that rude and act crazy read more

Walmart is the place you go when you need one thing and somehow lose 45 minutes of your life you'll never get back. The store is massive, so a "quick stop" turns into a full cardio session just to find a single item on the opposite end of the building. The parking lot is always a complete disaster, no matter the time of day, and once you finally make it inside you'll notice they're perpetually understaffed. Checkout lines are painfully long, self-checkout is chaos, and somehow there's never enough open registers. I also wouldn't touch their meat or produce with a ten-foot pole. It's the textbook example of a massive corporation that prioritizes the bottom line over quality, efficiency, or customer experience. Convenient by name only. If you value your time or sanity, shop elsewhere unless absolutely necessary. read more

Found an item which, on the shelf, was priced at $4.40. At the register however, the price was suddenly almost a dollar more. I think I will fid other places to shop, even if the prices are higher initially. I dislike being deceived. read more

Went this morning to pay my rent per usual, I go to the customer service desk and the two workers are talking by the return rack in the very back and there's one lady customer waiting at the register. Customer 1 speaks up and says excuse me there's someone else in this line too. I wasn't acknowledge, not a one moment nothing. The worker Patria( wild eye make up Blk lady) came to the register and said what can I do for you. Nothing was polite. She then says money services doesn't open until 8. I've been doing this consistently for 4 months now. No issue s even had to have a manager help me before. No one spoke of this!! I tell her this and she really likes on the attitude. And says I'll help you this one time. Lol. She helps me. Hands me my receipt. No thank you. No have a good day. Nothing. She doesn't even look at me. I then tell her that she wasn't right to take her attitude out on me. Wild. It's too early to be trippin at work. Do your CUSTOMER SERVICE JOB and flipping smile! Might I add that I've been there before at 8 am and money services was CLOSED and was directed to customer service. read more

Walmart Supercenter - Where does it say that they open at 8am? Why is the service AT THE CUSTOMER SERVICE DESK AND WHY ARE YOU TRAINED TO DO IT? - Grocery Near Me - Spanaway, Washington

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I came for tires on 03/29 for my vehicle. First of all, it took 2 1/2 hours to get my tires on. An employee, I'm assuming the manager, named Mike called me out and informed me that my vehicle had some stripped studs, I would need to call a tow truck and would not be allowed to drive my vehicle out of the place due to "liability". He quickly suggested a towing place and pulled out his phone to call. I told him, "no, my dad is capable of towing it. I call my dad and he is on the north end of Tacoma and it's going to take some time for him to get out to Spanaway. Well, my dad is still taking forever so I look up whether or not the Walmart auto center can legally not release my vehicle. I ask Mike if there is a law saying that I cannot drive my car. He doesn't know and responds "I'm not allowing you to leave with your vehicle". I demand my keys. He says "no, I'm not giving you your keys. I don't care what the law says." At this point I inform him that if he does not allow me to leave with my vehicle that I'm going to call the sheriffs. He responds "call them!" So I do. Fast forward 30 more minutes, the pierce county sheriffs department shows up and promptly informs Mike that he cannot legally hold my vehicle. So mike finally backs my car up and "allows" me to leave. In total it took 4 hours to get new tires put on my car including an hour and a half of Mike holding my vehicle hostage. It was clear to me that he had a very specific tow service he wanted me to use. I'd be willing to bet that he has some kind of deal with them. read more

Wouldn't except a return on an unopened non perishable item purchased with cash and with the receipt 2 days after purchase.

Few things to note at this location. 1. The produce you take home only lasts 2-3 days and that's if it was stored correctly. Suggesting they don't rotate produce or meat enough and you pay full price for near expired foods. 2. This location in Spanaway has a receipt checker at the door, so remember when you spend all that time in the long lines because they shut down self check out and only open 3 or 4 registers at a time your gonna be caught at another line to prove a second time you bought your items. Then they will give you the constant chit chat when you're trying to leave. 3. When you are checking out I was asked to give them a 5 star rating on the keypad to "keep them In business"... 4. More often then not don't look at the price under the item, as they tend to not put things we're the belong. On a regular basis I see the employees throw things in the shelf 5. If you have an altercation with an employee because of something they did, security will come talk to you and belittle and berate you tell you not to talk to employees like that and then proceed to follow you around the store making eye contact. 6. Do not buy "fresh" corn when it's in stock. As it sits in the back before being faced and develops black and white mold. AND THEY STILL PUT IT OUT and tell you to just "shuck it off" 7. If you can avoid it, stay away from customer service at this location. 9/12 trips I took inside they were rude and condescending to both my wife and to myself. 8. Save yourself all of this. Just go to a different location. read more

This just goes towards the pharmacy.. I called a bit ago about a script I need to pick up, I was trying to ask a question when she just started talking over me. I was going to ask if there's a way to put a note in the chart stating I'll be there Wednesday, I couldn't ask or even speak since she kept interrupting me and just repeated herself. Super fuckin rude. If you don't like customer service get a new job. read more

Ok can someone explain to me why this store thinks it's a good idea to leave pallets in every single walk path? You have to walk all the way to the registers just to get on the other side. Cant they do that after their closed? Restock then plz because that crap is in the way. Blocking food I need and a tripping hazard. If your looking for help no one is around or they don't know or ignore you. Everyone there is in a bad mood too. They smoke right in the front, I don't want to inhale that first of all second off my husband has severely bad lungs so personally they should be in the back. Looks unprofessional. Crime is unreal as well. Lots of profiling too with ppl leaving the store read more

Honestly, my family isn't huge on shopping at Walmart due to them not really caring for their employees, but anyways my fiancé and I shop here often because it's close to home and I'm so glad they have delivery pick up. It has helped us so much during this pandemic. I'm a nurse so I get dirty looks ALL the time when I come into the store BEFORE work with my scrubs on, so I started just doing delivery and their deliver is always so kind and sweet. The max I ever waited for someone to come out was like 5 min. Pleased with their service for sure and usually Walmart is difficult to handle. read more

I went to this Walmart and made the mistake of spraying on some Axe Bodyspray to see how it wore on me. Upon exiting the store 2 women grabbed my arms and tried pulling me back inside the store before I asked them who they were and what they were doing, and they said they were security and wanted me to go back inside. I told them I didnt steal anything and requested they search me but they refused and said to come inside to be searched so I relented and went inside their security room. They showed me a video of me spraying on the body spray while they searched my belongings. After they searched me and found nothing they said "Have anything to say for yourself?" and I said yeah, you owe me an apology! Then they said to calm down or theyll have me arrested. Keep in mind these 2 girls were trying really hard to flex on me like they were more man than me the entire time. Long story short they put me in their system as a thief for stealing 1 spray of Axe Bodyspray, and I spent $600 a month there every month. Dont make the mistake I made by spraying bodyspray read more

I always love coming to Walmart not only is it comedy with the people I see where the people I meet or the people that work here are the people in line but there is always a lot of parking convenient locations super cheap quality and super cheap price so great clothes if you just want to wear them a few times and don't expect long time where also really reasonable for undergarments for men and children pajamas always a great quality you can do are you shopping at a Walmart and like I said it's comedy I have visited several locations read more

Walmart Supercenter - Grocery Near Me - Spanaway, Washington

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Beware we have been ordering food n dog supplies for pickup now check this out my husband just opened a box of big dog biscuits we ordered n it was taped up at top he took tape off n omg over half dogs bones gone wtf can't u people check crap ifs it's taped Damm greedy ass people n thiefs. Walmart I will ask everytime now n check the dog bone boxes my self before u put in my car grrr.. read more

My wife decided to buy her glasses from the Vision Center. Well in under 6 months she had to get her glasses adjusted. Last visit some smart guy name LUIS told her that her body heat causes the nose rest to widen. REALLY? Maybe I'm ignorant, but I've used eye glasses for my entire life. NEVER HEARD OF SOME LAME EXCUSE!!! read more

Horrible customer service, never answer their phones for any department, why have them?

I don't shop here a lot, but the little I do I am not impressed at all. TRASH!!! My biggest complaint is, I was parked in the parking lot waiting for my boss to follow to a new job site and security pulls up and ask me to leave the site. Mind you I'm parked all the way in back where the commercial rigs are parked, not taking up any parking for a customer. Needless to say the little shopping I do here is done. I'll drive longer to shop else where. read more

Still having issues with mobile cars I've been sitting here for almost an hour waiting for a mobile car and still none I've talked to the person in the front and asked them how many mobile cars they had and he said only 3 how could you run a business with out these especially for the disabled they do a lot of shopping I am the main person that does the shopping and it's difficult when you can't fine a mobile car it's a waste of my time just sitting here. I have to ask my son to come here and grab some stuff and I'll sit here cause I can't walk or stand long periods. This is so sad. I would have gotten more stuff but now I can't . read more

You have to watch your account like a hawk. They add your driver's trip to the total of your order. So, in my case my order was 53.12 they added my 4.00 tip and came up with 57.14. Then they took the 4.00 tip out of my account again. I figure they owe me 4.02 so they said they would refund 4.00 but it would take 5 days. Who gets the 2 cents? And why do I have to call them and ask for a correction. And if they refunded my tip does that mean they didn't give it to the driver.????? No wonder the store is so rich, you cheat enough customers and drivers out of 4.02 . That's a lot of money. And it would be nice to speak to a person that spoke understandable English and had some knowledge of math. And the person I spoke to was a manager.. read more

It's really hard to shop in the grocery section that has refrigerated doors. It's really hard to open and try and get any products when you are on a scooter. This was the worst design they could have came up with. read more

I don't normally shop at this Walmart, but I have a few times now and while I haven't been super impressed I haven't had any big negative experiences either. At the beginning of this COVID business I haven't had to wait terribly long in their line to get in, maybe 10-15mins max and I've gone early afternoon to late evening. I don't grocery shop at any Walmart, but they do have what I need in a pinch for a little bit more than what I normally pay. I was saddened by their gardening section though.. I know it's really late in the season, but all I needed was a little pot and I couldn't find any or even help from an associate to ask if they had any at a different location in the store. I ended up finding what I needed at the Walmart on Meridian by Thun Field. read more

If I could give this store zero stars, I would. The lady behind the customer service counter was beyond rude for no reason. I had purchased some shoes that were on sale at the Federal Way super Walmart. I didn't realize until after I left that the cashier charged me full price. No biggie. It happens. I figured that I would stop at the Walmart in Yelm to get the difference back, as I was out there visiting family. I had my receipt and the box of shoes, which I brought in. When I got up to the counter, I explained what happened to the associate. And she grabs my receipt and tells me that I have to take them back to the Federal Way store as each store deals with there own "money. I told her that I didn't want to return them, just wanted the overcharge put back onto my debit card. She just flatly refused and wouldn't help me. I looked up the return policy on Walmart.com, and it clearly states that I can take back a return to any store within 90 days of purchase. After leaving, I tried several times to get a hold of the manager, or lead, of that store, but to no avail. Unreal! I read more

Well it was my fault for even considering shopping at Walmart in Spanaway. I decided to go there set on buying an iroomba that clearly stated on their app they had in stock for immediate or pick up today. GOOD THING I DID NOT PAY FOR IT ONLINE...for an easier checkout because they didnt even have that model on display. I actually stood there for 10 minutes waiting for somebody to assist me thinking they kept it in the back before my boyfriend called the store's main line number asking for assistance in the vacuum section. All together we waited about 30 minutes wasting our time. They hardly have any staff working the aisles. Whoever is in charge of updating their shopping app needs to do their job because I would have never drove the distance for a total waste of time. Very frustrating. read more

Walmart Supercenter - App showing it is was in atoxk6 - Grocery Near Me - Spanaway, Washington

[FALSE ADVERTISEMENT] Must pay full-price for mispriced items. Management said it was a new item and wouldn't discount it for me (to its shelf marked price). An error in stocking/pricing does not constitute an issue on the customer's part. Unfortunately, price adjustments are included in the cost of doing business when a price is marked as such, until it is resolved. This was a miss. Why pay extra? read more

Walmart Supercenter - a display of various products - Grocery Near Me - Spanaway, Washington

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If you want to feel like you did something wrong, come here. All I did was walk inside to use the restroom, milk and a Bolthouse, and the associates were giving me looks like I stole a couple TV'S or something. On top of that, there's obvious surveillance everywhere... Although this is in no means an issue, it does symbolize that this Walmart has a high rate of theft... There are also alot of unusual and 'tweaker' like people in the little corners of the front parking lot, which can be an issue when there's good people and kids around with cars left unattended. I'll always support Walmarts low key overnight policy, but not when unusual people are abusing it and stealing from the store in return, which is what i'm assuming those unusual people are doing. Ugh :(. But hey, this isn't a Nordstroms. In the end, does this all matter when it's Walmart? read more

Just spent almost $200 at Wal Mart, then had a return also and asked if I could get some cash from my debit card and it was going to charge me $3.75 just for the transaction. I stopped and did not get the cash and told the customer service person I just spent a bunch of money, and always do, but she did not care at all. Unreal.. read more

Cons: Spanaway (ugh) Near Roy (beer + guns + hicks = Roy) Near Tacoma (guns + gangs + drugs = Tacoma) Pros: Surprisingly clean bathrooms Nice employees Clean store and parking lot what an enigma!?!? I would give it four stars, but in this gross nexus between strange towns, this is a nice place, and i am thus confused... maybe this is a nice area, and the beer, heroin and meth are just "a little flair on the applebee's sash of spanaway." read more

Do not shop here This store advertises prices online and on the app and then when you go in they say those prices are wrong and try to upsell you. I found this to ge true on 10 products today. They told me to call customer service and then customer service said that it was the store making these prices. False advertising to the max. I also found 3 products that had incorrect proces on the shelf, even when I pointed it out they didn't change the price, they said they would do it later. I'm not coming back to Walmart for awhile after this experience. read more

I tried to give this place a second a chance but it is definitely full of bad customer service. Ignorant trained girl at self checkout. Today at 9pm, I had to use restroom, this young Walmart employee jumped in front of me, I told her I needed to use restroom. As I come out of bathroom she follows behind me in a unprofessional manner and claps go faster go faster. I just had to use restroom, what the fuck. read more

Went into today to buy tv - 188872701 Called ahead of time to check pricing and availability. Was confirmed on the phone that they will price match the Walmart website/ Walmart app. When I arrived we went through about 30 minutes of looking for the tv (there was an equivalent match in stock) exact same tv, brand, quality, sound output. Refused to bring me a manager "non available" which for Walmart is Horse Shit. The 2 ladies at the electronics desk around Noon today were.. I say this politely.. useless Hoping a manager can make this right. Cheers read more

Walmart Supercenter - Price and availability of tv. - Grocery Near Me - Spanaway, Washington

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I went to get glasses at this Walmart. The lady the optometrist has been working there for 5 years. Did an excellent job got the right prescription very happy Great experience. This is after I got a prescription a couple days before at Fred Meyers on 72nd which I did not trust. The prescriptions were different and I know that the Fred Meyer prescription was wrong obviously I paid an extra hundred bucks to do it again. read more

Often a quick stop for grocery/goods needed. I utilize self checkout often, which is great at this location as they have two sets. I would say most times the staff seem unapproachable, listening to music through earbuds or chatting with other workers. As for the store itself, everything seems to be reasonably placed, the bathrooms are atrocious at times. I can almost never find a hand basket rather than grabbing a cart for a few items. I shop here because it's convenient but if there was another location closer to me I would shop there possibly. read more

We needed a new tire for a damaged tire, as well as a routine oil change and thought, due to proximity of our house, Walmart would be a great option for one stop shop. I sat in my vehicle and waited as the vehicle that needed the service pulled into the lane for the tire shop. (They have 2 tire lanes, and 2 lube lanes.) There were a couple of cars being helped, with one in the queue. It did take quite awhile before being greeted,(this was about 8 am on Saturday.) However, once greeted the staff was friendly enough. They said the car would be completed within a couple hours. I received a call a couple of hours later saying that they did not have the key for the locking lug nuts. They did perform the oil change, but when the paperwork wouldn't scan opted to give it to us complimentary, which was not expected, but we are grateful. Also why they get a one star. Took the car to Les Schwab and they immediately found the key next to the spare tire. Decided it was the ethical thing to do to return to Walmart. Though by this time they could not get my car in same day. Returned Sunday morning at 930. Didn't expect immediate service, and it seemed they were dealing with an irate customer. The problem being, as cars lined up, turned around and left, lined up, left, etc ..they continued to ALL focus on the irate customer,ignoring everyone else. Took an hour (I was watching the clock,) to get helped. Once helped they did not have enough of the tires needed for my car and were unable to help. Overall, we wasted many hours for no solution. The guys, to be fair, are nice enough, however, there is clearly a training issue. Customer service, speed, thorough management of the lines, handling of difficult situations, and Communication are entirely lacking. Unfortunately, we will not return. read more

This store had employees everywhere but no products on the shelves. I understand there is a food shortage, but they were BARE!

My 1st visit to this location. Had to purchase a tarp to cover the used refrigerator I had purchased. I ended up purchasing other stuff. It was very pleasant to shop here knowing I truly dislike walking into a Walmart to shop. I hate the craziness & busyness of their nature. Surprisingly, it was pretty dead which made it so nice to shop, hardly any people noise LOL! I checked out with ease and a smile. haha!! read more

This is definitely not the best Wal-Mart ever. This place is a mess and the staff is NOT at all interested in helping you. At all. The store is often pretty much a mess, and I've been there several times where they have only had one lane open but like 20 customers in line. Ridiculous. Overall, I prefer going to Yelm Walmart. read more

I'm beyond grateful for the excellent pick up service at the Spanaway Walmart. Very professional and very courteous. Order always right and I rotate delivery and pickups. Again, so grateful for these essential workers! Thank you! read more

Skip pickup orders at this location! The pickup tower is completely separated from the customer service area. At order pickup there are no standby employees so you have to go back and forth from pickup to customer service and if it's busy it takes even longer. Online the order took over a week to be ready for pickup, I ended up going to another Walmart and bought the items off the shelf before my pickup order was ready. The Walmart I went to was also able to cancel my order without me having to pick it up or anything but the Spananway Walmart had me pick up the items- wait 30 minutes for it to set into the system and then return it. The employees were friendly and helpful but the experience was awful. Lakewood is worth the trip for the experience read more

You can expect the same thing you would as any other Walmart. However, i do frequently see comments or articles on social media about crimes happening to this specific location. Personally, I dread going into any Walmart and utilize the grocery pick up feature instead. So far experience was great. I only once received one time a bad product. I ordered strawberries and the ones i received were moldy. I was able to get my money back through the app. read more

Went to this location to get our oil changed when we noticed that the tire that we just bought elsewhere was flat. Not only did the crew there give us great service for our oil change but they were kind enough to put our spare tire on, for free, for us to take the tire back to get another one that wasn't flat. DEFINITELY coming back to do more stuff on our car there, next time we might just get our tires there. We just didn't want to spend more money on another tire when we just spent money on one & the place we went to was responsible for that. read more