Imagine having to wait almost 2 hours at the pick up location. For three items to keep on waiting. I will no longer go to this location. I spoke to the manager and no help at all. I wasted all that time for nothing. This has never happened to me at other locations until today when I visited this Walmart. Bad experience. I needed those items badly since I'm on a budget and they failed me. Never again at this location. read more

I will use this Walmart i stead of Antioch now! Antioch doesn't allow e-card purchases on walmart pay but RLB does!! Thanks for your help Rosie???? I think thats her name!! Anyway whoever I talked to on the phone in Customer Service actually called me back with a correct answer. Two thumbs up!! read more

i always have a great experience when I come here. Very neat, clean and organized location. Easy to find items I am looking for, and always appears to be restocked with all items. The employees are all nice and helpful as well. read more

Walmart optical is the worst place to go for glasses, I had purchased the extended warranty for a year and so I called to see when my warranty was expiring they said at the end of month I said ok cool so I went the next day and the lady told me sorry but your warranty expired yesterday I'm like why did the person on the phone lie to me then she says I'm sorry I told her sorry does not help me. So please don't waste your time and money go to real optical store were something can be worked out. read more

SELF CHECKOUT DOES NOT LET YOU USE GIFT CARDS. The person at self checkout helped us quick and put us to a register to quickly solve this. I'm glad it's still associated that care about their job. It's always crazy in Walmart on how busy it gets. read more

Do not use the auto department for ANY services. I went in to get 2 FRONT tires replaced and left with a shot rotor and breaks on my REAR tire. Thanks so much. Main guy is super kind but "coach" lady is not professional. Please tell me since when is putting the parking break on for an automatic car, "protocol". It's much better to spend the extra money getting it done at a place that actually has brilliant mechanics . read more

This is the worst Walmart in IL more than half the employees don't speak English and the ones that do are very rude and can NEVER help!! The manager can't figure out how to do the ordering so there's always over stock of crap. And never the stuff you need!! The merch is never in the right place. And the prices are never right!! They need to close down for a week and re-do the entire store!!! read more

I walked in, and what a shambles. They are moving everything, and I guess remodeling - but they leave the signs hanging from the ceiling in the old spots, not the new ones - shelves empty and the stock in the middle of the isle, what a joke. The workers are more interested in their phones than the self-checkout customers. You have workers dressed like some type of comical superhero with a mask and gloves, yet you go to ask him a question, and he panics if your not wearing a mask (what a crock), another who is wearing a mask under her chin (just take the thing off). Seriously heading to Meijer and Tonys after last night. read more

Trying to pick up A TV I bought and cyber Monday. I have been in the parking lot for 30 minutes. Been told the go to three different places. Just to pick up 1 item. Worst Walmart ever read more

I absolutely hate this place..The employees are rude and weird..They just stand around and talk or stare at their phones..If you ask for help they act like you are annoying them and they begrudgingly help you or ditch you and hide in the back until you`re gone..They usually have one register open during their busiest times..Causing lines to back up or forcing people to go to self checkout..Terribly ran place..Much rather shop at Jewel or Meier`s. read more

This is my local Walmart and so I end up here more often than I probably should. I am a general fan of Walmart because it is a great place for busy parents to get everything done all in one shot. I really appreciate the flexibility of getting all of my errands done at one store. I have had worse experiences than my most recent trip but we are on the upswing so I am optimistic. Today, the employees were engaged in stock and straightening up the aisles, shelves, and bins. It was almost surreal for a Walmart. I love going clothes shopping here towards the seasons changing because the clearance racks offer deals that you can't beat. I was able to find some cute shirts for my growing preteen to wear to school at less than $8 a piece. One shirt was only a dollar! I also love the baby separates at $3-$4 a piece. I am getting a little less flexible as I get older and a kind employee, who was probably a teenager, was nice enough to help me look for the size I needed on a low rack. I ended up with a few shirts for my older daughter and quite a few outfits for my younger daughter. I headed for the checkout lines and quite a few of the lanes were empty of cashiers while the lines were getting increasingly longer at the open lanes and self-checkout registers. My one criticism is that this situation seems to be the norm instead of a deviance from the norm. More cashiers are needed when you have more customers. I also wanted to mention the employee near the self-checkout when I passed through. While I was checking out, my daughter's diaper decided to give up it's absorbance goals and literally poured baby pee onto the floor. Although I am sure that was the absolute last thing that she wanted to deal with, the employee brought me paper towels and helped me clean up the mess that I unintentionally created. I really appreciate that! Overall not a bad experience. read more

Walmart Supercenter - Grocery Near Me - Round Lake Beach, Illinois

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Helpful checkout staff. It's a Walmart, you'll wonder if your in Mexico, Saudi Arabia or down south in Hillbilly Haven Alabama.

The hot bar has been out of commission for a few days. Prior to this, it was often shut down before the advertised hours. 3ys after lockdown an employee was telling me they were out of chicken fingers due to a supply chain issue. read more

This is the worst walmart ever! this cashier name johnson or jackson never greet you or even say thank you. They will treat you badly. And the worst part is this lady name Vickie at the checkout will treat you like a thieves not a customer. On my way out she told me that i didn't pay for 3 items , i told her that this cashier name johnson or jackson scan everything and she didn't listen to me and she told me to pay again. So they check the receipt And it ends up that everything is payed in the receipt already , she just don't know what is she doing, she wants me to double pay .She's just want to act like the boss . She never apologize for her mistakes. If there's a negative zero score, they deserve it read more

This has to be the saddest excuse for a Walmart in the entire Walmart Franchise. I have visited a lot. Tried to call three times, after letting it ring for a good solid two minutes first call and almost three minutes each other time the same girl answered. First time I told her what department I wanted then she hung up on me. The second and third time she answered and then just hung up before I could be ask for a department. I was very polite, she was not. If you don't want to work just stay home. read more

The staff is really nice but the lines are insane! Please open up some more lanes. Even if you come during the day on a weekday you will wait in a line. Then after 20 minutes in checkout you get hassled by the door for the receipt. You can never come here for a quick and easy trip. read more

They drag on orders been a whole hour waiting for two pick up orders they don't care about getting customers served fast

A typical, Super Walmart with the large aisles, shelves well stocked, rubbing elbows with the lower species. It is all fine and dandy until you get to the check out... then time goes to a crawl since the people running the check-out registers either have no idea on how to do their job, ...OR... they like to see how many people they can get backed up before people really start getting pissed off. read more

I stopped by this Walmart store for the first time yesterday. I had a few things to get in different departments including some work out/ fitness things for resistance training and a new wireless computer mouse. Overall it was just like any other Walmart store but what I didn't like is that it was impossible to find an employee to ask a question. I went to several different departments during my visit and it was the same story all throughout. I found some products on their website but I couldn't find it on the shelf so I needed help locating it and nobody was to be found. It was like the whole store went on break at the same time. read more

Walmart Supercenter - Walmart, Round Lake Beach - Grocery Near Me - Round Lake Beach, Illinois

This Walmart is the worst ever! Very rude staff, nobody ever is around to help you. Poorly stocked, just dirty and you would think it would be clean because I saw employees standing around talking to reach other but they don't even acknowledge customers... The worst part was is that I bought 2 air conditioners within days apart and was OVERCHARGED not once but BOTH times... I am so disappointed...I will now do my grocery shopping elsewhere! read more

Employees are often seen just standing around when there are long lines at the very few open registers....the self service registers are more often than not NOT working..the coffee machine near the north doors is usually broken...do NOT go there when restocking shelves..huge pain in the neck to maneuver the mostly blocked aisles...frequently out of items...dirty overall...I guarantee that when Meijer opens in a few weeks, this Walmart will eventually close...one great employee at Walmart is Chris...most helpful person by far! Except for Chris, no reason after Meijer opens to ever set foot in this poor example of a Walmart store Heard through the grapevine that when Meijer opens, a lot of the current Walmart employees are quitting and getting hired at Meijer..good for them! Not surprised at all read more

Picked up a bag of Fertilizer where the price was clearly labeled. It rang up twice the price. Instead of Walmart honoring the error they had someone in the department change the price on the shelve and said that was always there. I guess the consumer now is always wrong! Waisted 30 minuets of my time. read more

Never have I been a big fan of Walmart because in my opinion, it isn't as great as everyone says it is. But, that's my opinion and I'm not here to debate. This Walmart has everything from Christmas trees and fertilizer to canned dog and cat food for as low of a price you'd want it. But, I have experienced better. The cleanliness of the store, not so hot. The service they provide, the customer service desk, the employees, aren't helpful and most of the time they are moody and don't show they want to be there because they probably don't. The quality and prices of the foods and goods are great but the cleanliness and the crowd that is always there is terrible. They have over TWENTY checkout lines and they only use about four or five at a time which builds long lines. Why? Is it that hard to pay another worker for just one more register? Also, the jewelry department is pathetic. If you are going to Walmart for a good jewelry section, sorry but you are going to the wrong place. All they have are a few watches, some weird style earrings and buttons and some rings here and there. There is an alright selection and good prices but you could go somewhere else like K-Mart for instance; they have a bigger and better selection. Just a lot of things this Walmart needs to improve on. When they first opened, it earned a four star but now that it's been in business, it's just died down and it's just bad now. Bad is the least I can say also, which is a shame. I don't recommend this Walmart and if I would recommend it, I would recommend it only for their prices but don't get too excited, the prices are beatable... very, very beatable. K-Mart down the road is a better option for me as I am sure it would be for you as well. read more

What a joke the customer service is. Came in to change my coins, the machine had an error so we called for help. Got denied 3 times and told it's not Walmart's job to help with the coin star machine.. then someone came and said we'd get help soon but nothing. Stood around waiting like idiots while everyone else avoided us and in the end we had to leave with some of my money still stuck in the machine. read more

This is about Pickup Service. From all the Walmarts I have picked up at, this has to be the worst. Employees are slow, unmotivated, you wait for ever for someone to come out. When they do come out and get your name, they are slow to come back out with the groceries. I often have to call their pickup line and notify them of my arrival, their response: Yea we saw you, we'll be out shortly. I often drive to Johnsburg just because of their awesome service. I wish Round Lake Walmart would do something about it. read more

Better Homes and Gardens Red 1 Piece Dining Chair Cushion. We purchased four of these and the label stated: Waterproof, Mildew Proof and UV Protection. After one rainfall the cushions soaked up water like a sponge, lost it's shape and when we called the store we purchased from they refused to assist us in any manner. We do not recommend this product unless you need a giant sponge. Complete garbage. read more

My experience thus far with being new to the area with this particular Walmart has not been so pleasant. I was looking for assistance in home decor and went to ask this employee whose name tag says she has 25 years of service. Her name is Anita. And let me tell you. She is the ABSOLUTE worse. Walking around not doing anything what so ever. Wasn't helpful. Acting like she woke up on the wrong side of bed. read more

we went shopping at walmart, we did the shopping on line and went to pick up the groceries, when I checked my bank account it showed that they charged my card 2 time in the amount of 171.00 which we received and then charged it again for 172.45 and then because I was charged twice my account went negative and I have a uncollected funds fee, so I called the 1-800 -walmart and they said. that they would reverse the charges within 5 business days, we they reversed the charge but short changed us 60.00, I will never shop at walmart again or I will not do online grocery shopping. read more

Living close by, I have to say, the constant LOUD speaker that goes off ALL the time is horrible! The worst when its going off ALL NIGHT long when they are not even open is very aggravating! NOT NEIGHBOR FRIENDLY read more

This Walmart supercenter is very clean and the fresh food and bakery is excellent. I am Disabled and find it very difficult to understand how it is set up. It is VERY difficult to find my way around. A major problem is the lack of HANDICAPPED PARKING PLACES!!!!!!!!! read more

I go to this store on a regular basis. I usually never have a problem price matching. This week when I went in there to price match chicken I was told that they no longer price match meat. The manager of the store decided to no longer do it. Save you're self the time and go to a different Walmart or avoid Walmart and shop the sales at different stores. I will for now on just go to the store that has the item on sale instead of depending on Walmart to live up to their slogan. Butera just opened up in Grayslake anyways. read more

Photo center is basically a waste of space. I had to cancel my order twice because they were not equipped to process them. Apparently, photo books isn't something they stock up for. Yet, I got the email that stated that my order was ready for pick up. Clearly the left hand wasn't aware what the right hand was doing. Also, I had to go online and cancel it because it was an online order. But couldn't really cancel it because, according to the online Walmart, the order was processed and ready for pick up. That took awhile to resolve. Oh, Walmart.... one star is just to allow me to write this review. read more

I go to this walmart weekly and I do like it ,but when I go at night , you see teens messing with toys,shopping carts, etc. Prices are ok , but i really like video game prices compare to Gamestop for example: Walmart :Left 4 Dead 2 for $20.00 (new) Gamestop; PRE OWNED $23.00 read more

I live very close to this Wal Mart and I used to go there 4-5 times per week. Recently I've been there and their customer service is non existent. I went through a Cashier called Jose, he wouldn't even say hi or make eye contact with me. After I payed and had to look at the screen for the total, I said, "well thank you Jose, you should try to respect your customers , have a good night". He looked at me laughs and says,"your white". So then I walked away and decided to tell the front end manager who was an African American lady, she just said ok and gave me a look like I was stupid. So I have decided to contact an attorney because this is Pure Racism. So unless you like to be discriminated against, don't shop there. Or u can see for your self read more

Worst store ever. This place is typical walmart. Terrible service, but you go because you have to at this point. It's still within affordability but that's coming to an end soon. My last visit, there was a couple who walked in just ahead of me. I saw them in the pharmacy area while I was in the cosmetics. The man from the couple walked towards me to speak with the walmart employee re-stocking the cosmetics. He asked for assistance: "Hi, I wonder if you can help me? We're trying to purchase one of these wheel chairs. I asked for help but the person hasn't come back yet." The reply from the employee stocking cosmetics, "No, you have to wait for them to come". Yeah, If you can't get it yourself, you can't get it. That's the walmart way. On the plus side, the walmart in Gurnee is marginally better. read more

Unfortunately, this is the location closest to me. A lot of times shelves are depleted, never enough lanes open, cashiers aren't legal age, and omg at least one screaming child every time I go. I really need to get off my lazy keister and go to Antioch. Much better location. read more

Called and asked for a department person at 4PM on a weekday. I was told there is no one to talk to from the apparel section you just have to come in! Why even bother having staff? Just hire a couple security people and have self checkout if this is the level of customer service you provide! read more

The current manager Tammy Robison has no fucking clue how to run a store when I saw all her employees standing around not doing a damn thing but talking.. and only 3 checkout lanes open with long ass lines. Your prices aren't worth the bullshit!! read more

I had been coming here since it opened. I couldn't be happier to find out that a Meijer is opening closer to my house. Which this store is also pretty close. More than once it was a upsetting experience by the staff and could tell they simply are there to punch in punch out and go home. Since meijer opened I have not been back and not planning on doing so. I can't stand this place. read more

You ask for a closet rod and they look at you blankly like you are requesting the impossible.