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Walmart Supercenter

1.6 (47 reviews)
Open 6:00 am - 11:00 pm

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The Rise and Fall of Walmart Grocery Last night I had a Walmart Grocery Delivery order scheduled between 6:00 PM and 7:00 PM. Not only did it never show up, but it is the latest in a long line of disappointing experiences I have had with their services (Pickup service included). Around 8:00 PM, I reached out to Walmart Customer Service - their response was they were forwarding this issue to their superiors, and I would receive a follow up ASAP. The follow up came in the form of a very disappointing email at 1:54 AM. They apologized for the inconvenience and suggested I reach out to the local store to resolve the issue. I had tried repeatedly to reach them, but no one ever answers the phone. Again, this morning I reached out to Walmart Customer Service, who also apologized for the incredible inconvenience and placed me on hold while they attempted to contact the store. AGAIN, no one answered. The customer service representative tried multiple times to call the store with no success until finally offering to cancel the order for a full refund, to which I agreed. Honestly, this is ridiculous. It's more than a minor inconvenience - I have four children and a full-time job. My time is valuable and precious. When Walmart came out with Grocery Pickup and Delivery, I thought it was fantastic! I couldn't have been more excited, and I even promoted the service to all of my busy mom friends. Initially, the service was terrific, I would place an order, and even if certain items were out of stock, they would substitute comparable items. Then everything started going downhill. Slowly but surely, orders started getting later and later, and then substitutions got worse until they stopped altogether. Do you know how many times I have ordered something like strawberries or bread or pasta sauce, only for it to be marked as unavailable with no substitution provided? Well, guess what, when those items were excluded from my order, I went inside and lo and behold there they were - shelves/cases stocked with ample amounts of the missing products. I would have understood if there had been one or two products on the shelf or in the case, but this wasn't so - there were plenty. Do you know what this says to me? The Walmart Team Members responsible don't care enough to fulfill whole orders. My last three orders have been canceled altogether for no reason other than supposed "operational issues" and "we're sorry for the inconvenience. Well, guess what Walmart - Grocery Pickup and Delivery was a great idea in theory, but it severely lacks in practice. I never thought I would say this, but you have officially lost a customer.

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22 days ago

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13 years ago

Do not buy milk there! They do not handle milk properly whatsoever. Also the deli meats that are prepackaged do not buy there either!!

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12 years ago

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7 years ago

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11 years ago

I tried to place zero stars, but 1 in min. This place always has ridiculously long lines and sells junk. This place is miserable.

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Ask the Community - Walmart Supercenter

Review Highlights - Walmart Supercenter

While COVID has been happening, their staff have been diligent in wearing masks and wiping down the self check out areas.

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