waited for more than 30 minutes to get helped with the bikes. no one "had a key" to open the locks with.

A very big thank you to Billy for helping us out and making our Walmart visit smooth!

The app won't check you in because of network issues. They don't answer any of the phones from the main number that you'll try because the posted number has a vm that you can't leave a vm because the box is full. I feel like I i try to get help by going inside, it's guaranteed I'm going to want to hurt someone. All the spots are full because they have like 3 people moving like molasses bringing out groceries. Only reason I did this was my Instacart person couldn't get half the stuff I wanted due to shelves not being stocked at another Walmart read more

Was there on 5/28 and I couldn't of picked a better day to go. Kamyra helped us out and let's just say homegirl is crushing the customer service game, we asked her for help because we had absolutely no clue on how or what/which "item" to buy. She helped us on sizing/selection and kept coming back to check on us to make sure we bought the right item. Not only did she help us but we also learned a few things because of all the information she gave us so you go on with your bad self Kamyra. You had me feeling like an expert by the time I left there. I can't give her enough praise, there was another employee there too named Jay that helped us out too. Thank you both for all your help, patience, and understanding. I want you guys to know I appreciate all the help you gave us that day. read more

This Walmart is horrible!!! Its never any carts . I never been to a Walmart thay jad noooo carts all the time. And the customer service sucks!!!! They need to train their employees on customer service!! read more

They never have shopping carts available. So your wasting good 20 min in the parking lot trying to find one . Keep in mind they aren't in the cart section so your looking in between cars .. read more

This Walmart has a problem has a problem with racism and stopping black people the staff specific the lanky loss prevention try hard and the big security guard behind him they've stopped me each 3 times I've cane here and they stopped my family member 4 times they self check short nervous clerk he stops everyone with a lot of items in their cart. I don't recommend this Walmart ever read more

There are never any carts. You have to do the weird ask a person and follow them to car and wait for them to load. Not even crowded inside. Not a full pharmacy either. read more

Bad service at Downey Walmart store. For three weeks not enough shopping carts that you have to search for one outside parking lot. In store shopping and in less than 3 minutes someone steals my shopping cart while looking for items on the shelves. When I ask staff about shopping carts! Why not enough in store they don't know. When stated about shopping cart missing! No response! Customer service staff not know anything about low on shopping cart inventory. Last three weeks low on shopping carts and staff unable to response on question! Bad service at this Walmart. read more

Worst store next to another I stopped shopping at. 4 times I visited and have to shop for mother in law and when asking associates for help, they look at you funny and walk off to help others or just run to the back. Then you push buttons for locked up items and it is half an hour to get anyone. Floor supervisors run as soon as you wave to them for help read more

The store itself is good. I made a stop for a few things tonight and I just want to say thank you to Brian for being so helpful and kind. Great Hire Walmart. read more

I had a terrible experience with their grocery pick up service my review is solely based on that. I was there on a Sunday night, my pick up time was scheduled between 5-6pm. I was there roughly around 5:50pm. To begin, all the pick up parking slots were taken, that wasn't the issue, that just comes with the territory. I waited for about 15 min before a slot became available. One hour passed by and no grocery's yet, then 2 hours and still nothing. Around this time people started crowding at the door from where the associates come out from from what I assume to demand answers or demand for their grocery's. I was in slot number 1 so I could hear everything they were saying. Most of the people inquiring were post-mates drivers who had also been waiting I heard someone say he'd been waiting there for 4 hours, 4 hours! I would understand his frustration. The associate then began to take their names down to help them in that order. At this point he took about 7 persons name down. Some of those people had only be waiting half hour or so, from what I heard. In an effort to find some clarity I also came out of my car to give them my name. The associate told the person before me that he was helping those people out first before helping everyone else. So in a way he was not helping people by the order they came instead rather than in the order he took names down from the people applying pressure. That didn't seem fair at all. Some us had been waiting beyond the time than some of those people, but since we are encouraged to stay in our cars I tried to do just that. What is the point of their system, to check in find a slot and wait in your car, if they're just going to help anyone who starts knocking on their door. The associate helping us told us that it would be another 20-25min before we could get helped. At this point what's another 25 min? So I decided to wait. It was already 8pm by this time. Another hour went by and by this time there hadn't been an associate come out the door anymore. People were still knocking on their door and no response. I called the store and called different departments and no answer what so ever. It was so frustrating to say the least. I had my 1 year old daughter in the car with me and for the parents out there you know it's not easy to keep a one year old happy. I placed this order two days prior to my pick up, what's the point? All post mates orders were prioritized. And some how their system failed miserably. I buy grocery's on sundays to be prepared for a busy chaotic work week and I'm just so disappointed with how they treated all this. Now Monday morning. I've been calling Walmart for an hour and I get no answer from any department or any associate. I have placed a pick up order with Ralph's now. Sure more pricy but it's worth it since I'm not getting the run around I got from Walmart. read more

Does no one answer the phone at this place? And on the rare occasion that they do, they dump you off to some extension that rings forever then hangs up on you. What the hell kind of customer service is this??? Get it together! read more

nice facility but worst customer services been calling since 9am this morning to check on an order no one answers then call an hour after still no one answers . Head to the store ,my order just for a white shirt still Has not arrived and I chose this location for pick up coz they said they have it on stock but then minutes after completing order it says they're out of stock. Such a joke. And here I am at the store hoping fedex will arrive soon so that I Can get my order and make my patient happy. Walmart administration you gotta do something.This is bad . I wouldn't continue to shop anymore at Walmart. I'll find other store/places to shop read more

I had ordered curbside pickup to get baby formula and when I arrived at the store I wasn't allowed to check in on my phone so I had went into the store explaining the problem and was told to wait at the back of the store until someone came out. Well I waited for hours and no one ever came out and I was forced to cancel my order so I didn't even get the baby formula for my baby. If I would've known curbside pick up is based on luck instead of a actual system I would've went to a different store. I'm just mainly upset about the fact that it was baby formula and it's already so hard to find some and I was forced to cancel because no one ever came out. Thanks for nothing Walmart read more

Walmart Supercenter - The canceled order - Grocery Near Me - Downey, California

Very disappointed with a tv purchase I made on line for pick up at this store. On February 1, 2020 I bought a Hisense tv on line with extended warranty. This month I noticed a shade in the middle right side of the screen and called it in to be replaced or fixed. Walmart referred me to the extended warranty I bought and paid for and they tell me the warranty doesn't cover this problem! So I have a tv I bought with extended warranty and have this problem with the screen and Walmart or Hisense won't solve my issue. What kind of piece of mind do I get buying from Walmart or buying extended warranty when I have an issue and neither respond!?!?!? Worst purchase ever! Be careful what you buy and never waist your hard earned money on extended warranty thinking you're going to be covered because you're not! read more

This Walmart!! Is a total joke!!! Vicente at electronics along with all the little uneducated juveniles. I placed a order online and they misplaced it. I asked to speak with a manager and according to Vicente there was no one until Monday!!! They are so unorganized!! Cmon Walmart CEO get it together!!!! read more

If I could give them no stars I would! Don't bother wasting your time with curbside pickup unless your can wait 3-4 days to wait on it. This store seriously needs better management to get their internal processes together! read more

I placed an order Jan 19 2022 for deliver delivery Jan 20 2022 At 8:00 am to 9:00 am And it's 6:24 pm haven't received yet. I kept calling the store since morning and no one answer keep sending me to associate and no answer and then they hung up read more

I had the best customer service experience anyone could ever have. As a first time out and proud homosexual, I decided to learn how to do a full face of make up and make my first cosmetic purchases at Walmart where I met the most helpful Department manager, Mary. She was able to help me find a great match of foundation to my skin tone and guide me through many recommendations along with helping me with application techniques! I wouldn't have expected this kind of helpful service from a Walmart with a messy pharmacy area and door greeters who look like they've lost all sense of ambition and motivation. Mary really made my day and I hope she gets praise for her hard work! read more

I've been waiting in the automotive department waiting for assistance for 30 mins !!! All I need is something out of a glass case, this whole thing would be a 5 min in and out trip but nobody has come to help. I've asked several employees that pass by and they say they don't have keys and keep walking. I've called the store twice to request assistance, I hear them page on the speakers but nobody actually shows up. I need a electronic jumper for my business and the incompetence here is causing a massive delay to my clients. I would have left already but there are no other stores that are currently open to purchase what I need. read more

Since I was told n the area I decided to visit this Walmart, it was a huge mistake. I needed to get a can of spray paint for a project I am currently working on. The spray paint is locked up which I can understand. I had to pay in the electronics dept or the associate would bring to the front register. I decided to pay in the electronics dept, the cashier was totally checked out, I brought my own bag she didn't even bag the 3 items that I purchased, I questioned her it went right over her head. My first and last time visiting this Walmart store.... read more

Not sure what's up. Attempt to limit shoppers First time ever coming to the store and no shopping carts in holding area or parking lot. People standing around waiting for a cart. The store was not even busy. I guess I should be thankful, spent a lot less money. Thanks Walmart read more

I used to love this Walmart because of the service, but these last few time...idk. specially today.waited 1.5hrs at Walmart Supercenter Downey - Apollo Way for assistance, asked 3 associates who claimed they will call someone, but no one shows up, so you begin doing it yourself. Many Associates passing by not one has offered assistance. at this point I should get paid for helping myself out or get it free, lmfao! Been waiting since 5oclock, its 6:26pm. If anyone is reading this, I'm still working for free in the fabrics section, if you guys needs help, lmfao!!! read more

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I called and asked if they can receive Western Union money transfers, they confirmed they do and it's working only to arrive and be told "we don't do Western Union." So then why say yes on the phone?? read more

I really don't like to shop at the Walmart in Downy ,CA , because some of the workers are very rude. on one visit to this store, after waiting about 15 minutes, a worker # 1 came by and my husband asked him, if he could please open a cabinet that had a product my husband wanted to purchase. worker said that it wasn't his department. Soon worker #2 passed by and my husband asked her the same Question. She said I don't know, I can't help you I'm busy." they even refused to call someone to come help or that was from the department. This isn't the first time we experienced this type of service. All the other Walmart's that we have visited in and out of our state are great stores with all the workers so courteous and helpful read more

No one helps and there is no staff available. I just needed a bike tool that was locked up, so I pushed the red button that it says to push if you need help. Waited 30 minutes and began wondering around looking for someone to help me. I asked a worker and she said the person in charge of that area is on break. I said ok, anyone else working? She didn't seem to care much, she said she'll try to look for someone to help. I didn't really see her looking for anyone to help me though read more

It's 7:30pm and they have ZERO registers open. Only self checkout. The line is literally out the door!!!! Horrible

Every time I come to this Walmart I swear it to be the last! The customer service is terrible, but today was the worst! My dad ordered my daughter a pool float so this weekend we made plans to go to the river. First the issue was the pick up name didn't match what was online. Once that got updated and fixed on their end, i got my box but decided to open it and it was not what we had ordered! The lady told me I had to get in the huge line to return it... like are you kidding me?! This was your mistake I was not getting back in that line! Didn't apologize... didn't try to fix the problem, all they said was ok it was refunded to your card goodbye! I had to make her check if she atleast had it on the floor! Totally ruined our weekend! Sticking to TARGET going forward!! read more

Omg this place is horrible and gets worse and worse everytime I come. It's cheap, and close by but I think I have to drive further to target now. First of all pretty much everything is locked up and you have to hunt down an employee to open up the glass to get what you need and pay for it in the spot or have them leave it locked up at a register. 99% of the chance any employee nearby WONT have a key and it'll take 20 mins for anyone to come help you. The employees here are a joke. Please quit your job if you hate it so much, I hate to be harsh but I've had several employees make me uncomfortable during my visit tonight. I was in the store for maybe 30 minutes and overheard some employee talking badly about a customer and she didn't give a f*** if they never came back and how they wanted to fight. LOL. Another employee almost ran me over with those giant machines they push their stuff around because she couldn't see me nor cared enough to even check! Cashiers won't even look up at you and checking out process is just awkward. read more

They don't know how to answer a phone!! i called 6 times and not a single pick up! very frustrating. worker are also rude.

TERRIBLE SERVICE no associated had any keys for medicine lock up as there was a long line of sick people waiting! To top it off only self check outs are open at 7pm! With long lines with cart fulls and some people waiting 30-45 minutes to purchase an individual item!! read more

I appreciate Michael(?) for helping us transport a 10ft box to our car. Also shout out to the Garden Department clerk (young guy with gray hair) on the evening of april 25th. His sense of urgency made it a much more pleasant shopping experience during Covid. There was a discrepancy with our online pick up at the Pico Rivera walmart. We placed our online order for same day pick up at 11 AM and was cancelled last minute 6 PM because their online order department did not set aside our item and sold it to another guest. I had to run to Downey to get the item I needed and that had been promised by Pico. One last thing, I appreciate the organization during Covid at Downey Walmart. read more

FYI- customer service closes at 8pm despite location closing later. Completely blocked off.

This is the most ghetto Walmart in and around Downey. It's in a brand new shopping center but the management must of come from a closed down Long Beach store. When you drive up to pick up an order the phone number you are suppose to call no one answers and then it goes to a mailbox that is full. If you try and call the store manager noone answers the phone either. God forbid you need money services because the line is long and service is slow. Kids managing the money service serious. Then the sign posted in light red letters says they are out of money orders but you don't see the sign until you are next in line to see the cashier because in there stupidity they posted it in light red and nowhere near the location line so you wait in line for half hour while the kids running the place help people in self service. Finally when you ask to speak to a manager about all these store experiences you get greeted by a mean faced "Sergia" who tells you "she" can see the little "no money" order sign perfectly. What kind of management is this??? Well it is obvious why this store is so poorly run with management like Sergia. I could not believe how she treated a Walmart customer! She needs training and all the folks working there need training. She needs to be fired. Any adult working in Managent should appreciate hearing problems and finding out about the customer experience but not this dummy not Sergia! read more

I personally love this Walmart compared to the one that I love closer to (the one in South Gate) . I'd rather spend more time and gas to come to this one because the workers are a bit easier to find than any other Walmarts. I have to admit, they have more organized during this pandemic than ever before. Well done Walmart employees read more

Horrible service at pick up, if you're looking to wait a hour to pickup your "ready" order forget about it. No one assists you, they ignore you they just keep saying "I don't know" " we're behind" very disappointing service for a Walmart. read more

I want to say they have very bad customer service at the customer service area. There was a employee that was behind the counter with out a name tag or blue vest I find out his name is JP I don't know he thinks he's a manager or covering as a manager but he did a very poor job at it he was NOT very understanding nor will to help less trying to find a solution to my problem that I had with a price. JP the there team did not honor their shevelf price. Even when another employee told every one the price of the item he still declined giving me the price. I don't understand why would JP be part of any management team. I dont understand why felt like he had some type of power. When all he could have said I don't have the ability nor the authority to change the price. You will have to wait for the main manager. Very poor character and bad at his roll at Walmart in downey need to have him re evaluate for his roll there. Not professional at all. Need to change his attitude 100% read more

Pick up service is the worst. If I could give no stars I would. This was the second time I did drive up order to give them a second chance but nope, it was worse. The first time I waited 20minutes. This time, I waited in my car an hour and nothing. I went in and they told me that they were backed up a little bit in the back but to just wait or I could just pick it up the next day (o_o) Also, I called the number provided at the pick up stalls, voicemail is full and the message is from Christmas, stating their closed hours. _ I understand that with COVID things can get overwhelming but by this point there should be better customer service and easier way to communicate with us. I left because there was still five cars ahead of me waiting to get their orders. read more

Worst pick up service ever! Not only did I wait 25 mins they brought me the wrong item which cost less than what I paid for! Done with this Walmart! read more