Full-service CVS that is located in the Epicentre. They have everything that your more suburban CVS…read morehas short of a drive through. Cosmetics, personal care items, over-the-counter medications, a full service pharmacy, drinks and snacks, photo developing, all of that. On this particular visit, the pharmacist was polite and helpful. My order was rung up quickly and, dammit, on the way out I spotted some chocolate that I had to bring home for my wife. Self-checkout works great.

Subject: Patient Privacy Concern - CVS Pharmacy, Metropolitan Ave (Repeat Incidents 4/8/2026 &…read more6/25/2026) To the Pharmacy Manager / Privacy Officer, CVS Pharmacy - Metropolitan Ave I am writing to raise a concern about patient privacy practices at this location involving my husband, Jerry Canizares, a regular patient at this pharmacy. This is the second time this type of incident has occurred at this location. On June 25, 2026, I was picking up his post-surgery prescriptions when a pharmacist asked me, openly at the counter with many other customers in line, what the prescription was for, and then disclosed specific details about his medication allergy. This exchange was clearly audible to the many people waiting in line at the time. I expressed my concern about this in person at the time, but the issue was not resolved. A similar incident occurred previously at this same location on or around April 8, 2026, when his medical information was likewise discussed openly at the counter within earshot of other customers. Under the HIPAA Privacy Rule, pharmacies are required to implement reasonable safeguards to limit incidental disclosures of protected health information, including using discretion, lowered voices, or physical barriers when discussing patient information at the counter. Two separate incidents at the same location, both involving open discussion of diagnosis, prescription purpose, and allergy history in front of a full line of customers - with concern already raised in person after the most recent incident and not addressed - indicate this is not an isolated lapse but an ongoing pattern that falls outside what HIPAA considers an acceptable incidental disclosure. I am requesting that: 1. Staff at this location receive a reminder/refresher on HIPAA-compliant communication practices at the pharmacy counter. 2. The store consider physical or procedural changes (e.g., privacy line markers, lowered-voice policy) to prevent this from recurring. 3. I receive a written response confirming what steps will be taken. I would like to resolve this directly with the store and hope to hear back with a clear plan of action. If this is not addressed satisfactorily, I will be pursuing this further with CVS corporate compliance and the HHS Office for Civil Rights. Please treat this as a formal complaint for your records. I can be reached at 704-458-3327 or sandy.weaver@gmail.com to discuss further. Thank you for your attention to this matter. Sandy Weaver On behalf of Jerry Canizares

It's quick, clean and friendly. It's closer to my house than Walgreens. Has the medicine at the…read morepharmacy when Walgreens doesn't.

This is the worst CVS I have ever seen. It's dirty and clearly mismanaged. There are wooden…read morepallets stacked inside the store entry. There is a table of dead Christmas plants directly next to the spot where the manager sits on a stool near the photo department. She's not helping at the checkout, she's just sitting there. There is a fully stocked FULL PRICE aisle of Christmas items, it's February. The Halloween candy is now marked at 50% off. Coolers have litter in them and aren't stocked. It's a disgrace.

In a big city like Charlotte, it's nice to have like a small town pharmacy. Feel here the people…read morethere are extremely friendly, and your prescriptions are ready very quickly.

Great personnel, really going out of their way to find the best medications for me, answering any…read morequestions I might have and trying to accommodate me in any way possible. Just a great pharmacy overall!

Always professional and very polite. I came for a special compound.bit was executed in less than 48…read morehrs. Ease of payment and all questions answered. Great specialized pharmacy.

This is the best pharmacy I have ever had. They genuinely care about each of their patients and…read moretreat you like family which is incredibly rare these days!

Hopefully we can keep the folks at Yelp from merging the Pharmacy with the supermarket as they seem…read morewont to do. I don't understand why they can't be separate as there are multiple other supermarkets with separate businesses from their pharmacy. We'll see. This pharmacy is located inside the Publix at Southline, a relatively new shopping plaza along South Blvd. It has its own parking deck - two levels! - beneath the stores with separate elevators for the supermarket and the retail shops. The parking is free. We were here for our COVID vaccine boosters this morning, having made appointments online using https://www.publix.com/covid-vaccine. Not every Publix Pharmacy has the same vaccines and I believe that whether you're Team Pfizer or Team Moderna, you should stick to the same. The CDC is still working out the "mix and match" so you should do as your doctor recommends. As for the shot, the pharmacist did a great job despite the fact that she did not have a "helper" today. She was as busy as a single waitress working a Waffle House next to the church on a Sunday morning. Lots of hustle but still professional as she answered phone calls, prepared syringes and then provided shots. Yes, I checked the label before she did anything. Just to be sure. As for the shot and reaction, the injection site started off at 0.5 and by evening was a 3. I kept my hand in my pocket because moving the arm was painful. It was not a great night's sleep. The entire next day was a waste. I sat in bed, slept and dozed all day. At +36 hours, I was at 100% all good. Hooray, it will be 100% effective when I land in Germany in two weeks. Thanks, Publix Pharmacy. I appreciate you! [UPDATE: NO, YELP MERGED THEM AND I'M PAST ASKING FOR THEM TO FIX THEIR MISTAKES.] [Review 16130 overall - 3142 in North Carolina - 1635 of 2021.]

The CVS Pharmacy on Graham Street has been a convenient pharmacy for me since moving to Charlotte…read more One thing I really appreciate is how well they use technology. The CVS app makes it easy to track when a prescription has been received, filled, and ready for pickup. When I arrive at the store, I can scan the QR code at the pharmacy counter to check in, and the staff will call my name once the prescription is ready. The whole process is quick and efficient. The staff members I've interacted with have always been friendly and helpful, which makes the experience even smoother. Parking is probably the biggest challenge at this location. The lot is fairly small, and with nearby construction it can be a little tricky to navigate at times. Coming from the West Coast where I mostly used Walgreens, CVS has been a good alternative while I get settled in Charlotte. Insider tip: Use the CVS app and QR code check-in when picking up prescriptions--it makes the process much faster. Overall, a convenient neighborhood pharmacy with efficient service and a technology-friendly pickup process.

The worst CVS in Charlotte. The staff is one thing. I don't…read morethink too much into the workers because I get what I need then leave. My issue is the hours are inconsistent. It says 11 but sometimes they close before. You never really know until you show up.

The staff here is exceptional. They are always helpful and take the time to help with all types of…read morequestions. Have a toothache? Tight back? Deadly gingivitis? Just cough up the details and they will point you in the right direction with solid advice. It kind of reminds me of the friendly neighborhood doctor from either Little House on the Prairie, The Walton's, or The Love Boat. Just overall, good people! Now if they could just keep the Shingles vaccine in stock...UPDATE! Just received my booster shot. Kudos to their team!

Series of issues with this location-- I specifically asked for a name brand medication and they…read moresaid they would refill it. I sometimes get generic versions, but I did not recognize the generic that they filled for me. Online, there was mixed information on the medication. They said the medicine I requested would be ready in a few days since they didn't have it available. A few days later, they gave me the same medication I specifically asked them to replace and NOT give to me. I didn't notice until I was home. I had another issue where they didn't bill me through my insurance and upcharged me. They were only able to refund with either cash or a target card and that I had to go to the location to get it. I will not be in state for quite some time. I also have a mysteriously high charge on my card from this location from the same day and no one can seem to figure it out. Having my bank look into it, it might be some kind of external fraudulent charge (despite having the same address and being same-day). CHECK YOUR RECEIPT AND MEDICINE BEFORE LEAVING!

My husband and I were visiting Charlotte for a potential retirement location. We specifically…read morewanted to see the Harris Teeter store. The prices are very comparable to those in Norfolk VA. The store appeared to have all the goods we'd shop for back home. Store was clean, well stocked and small, yet it had all that we would need.

There is a strong foul odor as soon as you enter the parking lot. Once you enter the building, the…read moreodor changes, but it still is unpleasant. A bad odor is very concerning in a place that sells food. The store looks like it's had better days. However, the one employee who helped me at the register was very pleasant.