This review is for Walmart.com, and the people working at the call center for it. I realize this is a physical location, but there's nowhere else to put this, and it's honestly a ridiculous story and points to a massive glitch in Walmart.com's website.
I've tried three times now to buy this item - https://www.walmart.com/ip/Jones-Soda-12oz-Hatch-Chile-Special-Release-4-Pack/510569897
Every time, once I've purchased it, the item is swapped in my cart to an entirely different Jones Soda flavor, which always ends up being Key Lime instead of the Hatch Chile and Lime flavor I'm trying to buy - https://www.walmart.com/ip/JONES-SODA-SPECIAL-RELEASE-4PK/1798559296
As you can see by going to the link, this bugged out item is extremely low priced, has no picture, and can't even be found by searching the store normally.
The first time I called up, I got a person on the phone (We'll call her Sarah, but that's not actually her name).
They claimed the issue is because I didn't have "reject any substitutions" on my purchase, despite there being no actual option to select this.
However, Sarah said that they had set it properly for the next time I'd purchase it, and they'd give me a refund. Okay, no problem.
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Cue the second package arriving, and unsurprisingly, it's the Key Lime flavor again. The bonus this time around is that one of the bottles broke, so now there's a soaked package sitting on my door mat.
I call up again, and ask how this happened again, going over what Sarah had said.
This time, I get a guy who gets me ahold of a supervisor.
The supervisor, Jennifer (again, an alias I'm giving them) goes very in depth with the issue with me, and claims that what's happening is that the item isn't available for purchase anymore from Walmart.com, and on their end, the page I keep telling them about that works fine on my end, is actually non-existent/bugged on their end.
So, they say I shouldn't be able to buy it again from this point and the first two times were purely bugs.
While on the phone with them, I hit the "buy now" button and it goes into my cart and it's bought. I ask them to verify I've just ordered it, and, dumbfounded, they're at a loss for words as to how I've done this.
They give me a reference number and forward it to the higher ups, and tell me that if THIS one comes back as Key Lime incorrectly, to call back and use the reference number.
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Third one arrives; yep, it's Key Lime again. (Not broken this time at least though!)
I call back AGAIN. I get "Steve" on there (fake name again). Steve doesn't want to get me to a supervisor until I tell him about the whole story, so I do. They then get a supervisor... and start relaying everything the supervisor says through them, to me.
Here's where it gets even more insane.
Steve is claiming that in fact, the Hatch Chile and Lime Jones Soda flavor IS available on Walmart.com...
...but the reason it keeps sending me the incorrect one is because of my COOKIES and my CACHE.
Yes, he's claiming that my orders, on Walmart.com, are somehow, from the client side of things, are able to override/inject information into the server side of things because I HAVEN'T CLEARED MY CACHE OR MY COOKIES.
They furthermore insist that if I were to login to my account on a different computer, even multiple states over, that my COOKIES WOULD FOLLOW FROM MY OLD COMPUTER AND APPEAR ON THIS NEW COMPUTER.
This was information relayed to them by the supervisor as well, so after about 20 minutes of trying to get them to realize why this isn't the issue, I just gave up and told them that I'd "clear the cache and cookies", which they claimed would "make the correct item get purchased".
(Remember, when I buy the item, it shows up properly in my cart for the first 24 hours, then switches midway through transit.)
Unsurprisingly, clearing them did nothing, and the item is still available to purchase, even on a guest account.
I'd buy it a fourth time, but honestly, this has cost me a lot of fridge space, a lot of time, and a lot of my patience.
Walmart.com, please train your employees better, and get better website and server staff.
You shouldn't have the wrong item getting shipped three times to a customer's house and then have your staff blame it on their cookies and cache not being cleared.
Seriously. read more