This is one of the worst Walmart's for customer service. First it took 25 minutes for someone to come over and unlock a case for me. Which the amount if cases is ridiculous! The women who checked me out had no personality. She actually looked upset that I don't speak Spanish. I will drive completely out of the area if I ever need a Walmart again! read more

I'm comparing this Walmart to other Walmarts. So don't think I have lofty standards. The standard is very low to get 3/4/5 stars. This place is clean and for some reason less crowded than usual. But that is about it for the good stuff. There is no produce section. The grocery section is limited. But the worst part is customer service. You can't trust them for anything. I got ripped off when they wouldn't give me a water bottle exchange when their exchange ticket machine broke and the machine has been broken for weeks without a note on the machine. If they're this bad in customer service about water, how will they be when you try to return something and they accuse you of breaking it or substituting the product or when they double charge you and they refuse to refund the extra they stole. Go to another store to do your refund or customer service or just go to another store period. Avoid. read more

If you go to Walmart Auto looking for an oil change and they tell you that they cant do it because xyz reason. They are lieing. They are just lazy and dont want to do oil changes haha. I went in for an oil change and they said my stock 2009 honda civic had a "Skid Plate" and that they did not have the proper equipment for it. Took it to Sears Auto they said multiple people had said they went to Walmart and heard something similar so they went to Sears. Now will never go to walmart for anything auto related again. read more

The customer desk is awful. Most of the time you wait a long time in line then for them to tell you they can't help you out because the service you want isn't available. But refuse to put up a sign to let people know that that particular service is unavailable. Also if you go to cash a check or have any type of money service needed you better make sure you go before they go on their lunch break or else you have to wait a whole hour until they come back because they don't have someone to cover while their gone. read more

HUGE shout out to Christy in Fitting Rooms. I lost my apple watch while shopping and she was a huge help in finding it. Apparently I dropped it on my way out and she found it and held onto it until I came back. Thank you, Christy, for your kindness!! This woman deserves a raise! read more

Generally a decent experience, once out of the dangerous homeless filled parking lot. Returning things here, however, is an utter nightmare. I waited in line almost twenty minutes and more than half of that time I was next in line. It didn't help that I was supposed to be at target returning things, dur duh dur on my part, but please get some more people on those registers. Good lord. read more

I just walked into this Walmart with my service dog and the older African American that greets you at the door refused to let me inside with my service dog. I let him know it's a service animal and he is trained and he said "You can't come in the store". I told him I have paper work to show for it and he said it doesn't matter. I told him my dog is trained and I can't leave him in the hot car while it's 90 degrees outside he said oh well. Worst experience ever. Makes never want to shop at Walmart again. read more

Worst place ever!! I just witnessed someone buy something and a second later say never mind and management telling him comeback tomorrow at 7 am! Are you kidding me? The management here definitely lacks empathy and are worthless at helping people out! 0 stars!! read more

Return policy is ridiculous, according to management I was told if my return was over $80.00 I need to go back to the original location, what is the receipt for?? I came to this location because I live in Pomona I purchased a LED monitor for work and it isn't going to work for what I need it for. I asked to talk to manager and instead of helping they are more concerned about gettin in trouble for some policy they made up. She stated they need to watch the cameras to see if you bought it? So for every return over $80.00 you look at cameras to see if people bought something? How ridiculous does this sound? I really hope someone important reads this. You lost another customer. I should of bought it off Amazon read more

Racial profiling.!! I went through self checkout scanning each product with no problem. I hear the phone ring and she answers it then hangs up and my machine dies down. She claims she has to ring me up at her register, during this I ask "that's what the call was about huh" and she admits it saying yeah and how it makes her feel having to do it. I will never shop here again. read more

Came here the other day and was attacked by I believe who was the manager. My mom and I had came to buy a couple of items and we took some lysol too we did not know the limit and once checking out by a young lady the manager came at me and my mom with such an attitude as if we had attacked her first. She threw our items onto the check out area and told us we couldn't buy so many lysol sprays (it was 4 that we had and the limit was 2). I don't understand why she attacked us the way she did but she was very unprofessional. If I could give 0 stars I would. read more

Not a customer service Walmart!! Manager won't price match other stores even though other Walmart's in the area will. I interpret this as, they could do it but choose not to do it because it involves too much effort. Makes for very bad customer service. Judging by other reviews, customer service does not seem to be on top of the priority list. read more

Nice Walmart with plenty of parking and its spring cleaning here a lot of plants are for 99 cents amazing. I got a bunch of ICE plants and Daisy s , they both need very little water produce abundant of flowers and are easy to grow. The Daisy attract butterfly's. These are a must for any Garden. If you easily forget to water then get the Verbina they have continuous flowers and need only once a week watering. Well I also got a wind tunnel fan for this weeks heat wave and this one really works and is very quiet. The Coral car-wash with wax concentrate bottle costs $3 and will last at least two years. read more

I don't mind the eye doctor here. She is very sweet but maan, two hours just to get my eye exam done is very long. I had an appt at 530pm, so after working all day long I want to go in and out! I would go to Costco because contacts are usually a bit cheaper but they don't accept anthem. If you got time to blow, come here for an eye exam. People are very nice, but slow and a little too chatty when you just want to go home! read more

They have everything definitely cheaper than target love this Walmart! And they're open late

Not as nice or big as Chino's but tolerable. I have no problems with the store but I almost caught a case there once. The store runs out of stock and the sticker prices are almost always peeled off. Frustrating but not a calamity. What pissed me off though was when I make purchases here my debit card ALWAYS gets fvcked with! The last time I used my debit card here, Ali Baba Technologies tried to debit $418 out of my bank account. Coincidence? Pfft. Cash only! read more

Dude, what is it with Walmart bathrooms ALL smelling like they were mopped with a piss mop? And why come they only got two damn registers open when there's like 40? How the hell am I supposed to sit down and play Candy Crush on the toilet and then go buy all that cheap shit if I can't be in the bathroom to relax and prepare myself to go chopping? On the bright side, there's always nice old people at the doors on the way out! On the other hand, with the long ass lines there, me and those ol' folks will be able to start collecting Social Security together and using our AARP discounts at the IHOP for our rootie tootie fresh and fruity pancake stacks!!!!! read more

Horrible typical walmart.its the closest to my home so I go here when I have to.ugh.typical ghetto people.typical long ass lines.1 register open when there's a line full of people.customer service sucks ass.geez walmart get your shit together..thank god for target read more

Walmart - Long ass line.1 line open ..ridiculous - Department Stores Near Me - Pomona, California

Hey man every time I see Yelp reviews they are negative.... What the heck is wrong with you all. I love Walmart I don't care who knows it. But this one here in Pomona was on hit tonight. WILLIE the manager was on fire tonight. He was actually out on the floor making sure us customers had enough checkers. WHAT!!!!! That's bad-ass Mr Willie! I probably scared him found him in the parking lot to find out his name and give him and this Walmart a big Yelp shout out. I'm so sick of people f*cking crying about stupid stuff. We get it Karen you don't get to laid and your toy poodle shat on your rug and now the teenage checker gave you attitude. Yelp here she comes to tell you all about it! read more

Dirty store! Came here yesterday because I wanted to buy some Acrylic paint and print some photos. Place is NEVER stocked! Employees aren't too friendly because they're occupied with texting SMH! I do not like feeling like they're doing ME a favor by acknowledging me when I'm standing at the counter and they're pretending to be busy. This is why I drive to chino hills instead. This place is a dump! The bathrooms OH LORD...the bathrooms are nasty! read more

This Walmart is a Pomona land mark take that as you will. I have been coming to this particular establishment since it opened and I can say that 3 stars is very appropriate for this place. Over the course of my visits here I have felt both pretty satisfied and sometimes pretty upset at the rudeness/ incompetence of SOME employees. This place is the spot when you need something ASAP and need to do some quick shoppin' such as late night condom runs or you need new door handles. But i have had issues with employees not giving me my complete change and making a big deal when i didn't bring my ID to buy paint remover.. I mean what am i gonna do with paint remover use it as eye drops or drink it??I had a full goddamn beard I think its OK to let it slide, considering all the safety hazards I have witnessed there over the years. So yes this place serves its purpose nothing more and nothing less Oh yeah lots of annoying kids during the day so make sure to go at night or school hours ..... I can't stand kids read more

Hey it's Walmart what can you say. I wish they had better security I've seen fights in the parking lot

Horrible experience with one particular car service personnel. I've been coming here for more than 7 years but I haven't had the greatest luck with one guy there. He often fails to reset the "OIL LIFE" & the most recent experience he failed to change the "AIR FILTER" & didn't note it. I went back to ask if it was changed and he flat out told me "I DON'T HAVE TIME." I'm glad he's honest but isn't that part of the job? Iget it that there were only two of them that Sunday morning but the problem could have been alleviated with scheduling a few more servicemen. Then again, this one guy always messes up and never provide the best service there. To be fair, there are good people there and it's the reason I go back there every time. My next visit, I am tempted to drive off if I see this one bad apple once more. Please consider re-assigning this dude or you may lose a few more customers, let alone, revenue to a nearby Walmart in Chino. read more

Walk right in for the disgusting fresh scent of sewage.... It lingers with you throughout your visit. I got lucky because there were 2 registers open and no customer in sight. This is truly something rare.... Like finding a unicorn. Seriously though.... It's not your workers. It's just Walmart as a whole. I hate this one in particular and only stopped by because it's on my way back home. If i had time, I would go to the one in Chino hills. That one is a billion times better. And they STILL aren't even the best Walmart. All. Walmarts. Suck. read more

Always packed no matter what time of day but they have everything most of the time . The garden section could use more garden things like planters and pots . They hardly have anything stocked . Otherwise , this Walmart is clean and not ghetto read more

Had my car serviced here and the service was absolutely excellent. Everyone was extremely friendly and helpful. Wendell and Barney were on top of their game. They were pleasant and patient with me and answered all my questions. Thank you for being so kind and knowledgeable. I would highly recommend these two amazing workers to work on any vehicle any day. Thanks again. read more

My hubbie wanted to buy face creme in a tube while in cosmetic Depot with the rest of groceries the employee stopped him and said you have to pay for that here he got mad and left it on the counter one less sale for walmart. Others such as shoplifters ruin for everybody else sad.We never had to pay at a separate register were not going back to this store read more

So I been all over so cal... And been to alot of Walmarts. Admittedly the majority have had rude employees but this one takes the Cake in a good way ;). The employees are always helpful, they go out of their way to do things for you if you ask nicely, today I went in right before closing time and I wanted a cork board with black frame for my dorm room... (Color coding with furniture) anyways there was only a white one... So I asked him and after seeing if there was any there and there wasn't he went to the back and turns out he went through all the boxes just to see if they had it. 1 was left In stock... Thank you Jose. And Walmart employees. Keep up the good work! I know some people are rude, I seen it, but you guys keep calm and I applaud you for that read more

Walmart - I even got the bigger one :) - Department Stores Near Me - Pomona, California

This walmart isn't as nice at the one in Chino Hills but it is closer to me and right next to the WinCo... I really com here only because I go to WinCo and don't really want to drive all the way to Chino Hills. Walmart is ridiculously cheap compared to other places...and this location isn't bad. The staff here are generally nice - I've had at least one positive experience where the staff went out of their way to recommend a product to treat a burn. This is generally the place I go to get my toiletries like shaving cream (Gillette after shave gel) and deodorant (highly recommend Degree Cool Comfort- has a great scent) - even costco selling in bulk can't undercut the pricing at Walmart. If you use Garnier products for your hair the Fructis Surf Hair works well for messy and the putty works well for spiking. Both very cheap here. Or if you like Axe, they carry the "Whatever Messy Look" paste... but that doesn't really smell as good. I don't really have any gripes about this place. I like the fact that they have self-checkout stands... I guess my only suggestion would be to maybe maintain the bathrooms better. I gave this place 3 stars because it isn't spectacular; it doesn't make me want to come back; i just come back because it is cheap to get what I want here. read more

This Walmart is absolutely atrocious you do not come here and it has the worst customer service I have ever experienced. The employees here do not pay attention they do their job halfway so it looks like garbage here everywhere there's trash everywhere. I had one checker who was checking out a customer in front of me she did not pay attention to everything that he had so she finished checking him out and then ask oh is this yours so she had to check him out for another item and run his card again!! THE WORST WAL-MART EVER!!! PURE GARBAGE FOR EMPLOYEES. Don't even try calling them on the phone because they never answer they just let the phone ring and ring. I can not describe to you how gross, dirty, and disgusting it is inside this pathetic excuse for a Walmart. If I was a manager here I would be so ashamed. read more

Love Walmart's prices, but I hate everything else. This one was unorganized and the employees were unprofessional and lazy. While waiting for someone at the Site to Store room so I could pick up my mini-fridge, employees would see me, notice the lack of service, lock eyes with me, but just walk away as if helping a customer was the last thing they want to do!! It was so unbelievably rude and ridiculous. I waited 15+ minutes for a representative to arrive, even after furiously pressing a button which was supposed to "alert an employee." After waiting some more, I concluded that no one was coming and that the button proved to be a big load of Bull. So I had to walk all around Walmart to try and find an employee and ended up asking a woman up front at Customer Service, who didn't seem to know anything herself...she simply told me that someone shouldd be arriving if I pressed the button, with both faux confidence and uncertainty in her answer. When my time and efforts were done being wasted at Customer Service, I walked back to the back of the store in search of the rare and elusive species called the Walmart Employee and by a miracle I managed to discover one. I asked the woman if she could either assist me or call someone to assist me at Site to Store and she gave me a more helpful answer than Customer Service, but it was also strange and a bit....sad...."Go to Electronics and ask one of the people there, they're who take care of Site to Store. Better you than me though, because they wouldn't even notice me." What? Okay..LOL. Then I was on my way to Electronics and happened to pass the Site to Store room, when I saw a woman come out from the door behind the counter...Finally!! The employee (who was meant to help like 30 minutes ago) has arrived!!! But afterr I had to irritatingly walk around the entire store...and then I realized, she was back there the whole time...and didn't come out at all to help me or the other people waiting... I told her my order, got my mini-fridge, and bolted the heck out of there! I didn't want to spend another second there or else I would've flipped tables.. I would've rated zero stars if I could, but the only reason why this place is getting one from me is because I got a good deal on my 3.2 cubic feet, two door freezer and refridgerator, Igloo Mini-Fridge for my dorm. $165 discounted to $124 discounted again to $99 was the only thing that made Walmart worth going to. read more

Walmart - Happy with my product, but utterly unhappy with the service I had to go through just to pick it up... - Department Stores Near Me - Pomona, California

I'm a super target person, therefore my expectations of large stores like these are high. With that being said I gave this particular Walmart 3 stars because it's the closet to me and it's always open when I need things late at night. When I come here it's full of people, loud people. There's a McDonald's which is great and convenient. That staff is fast and always on point with orders and customer service. I use their photo center a lot because it's cheap and great quality prints. The photo center is located with the electronics btw. I always order 1 hour prints online and just pick them up it's very easy to do. The personnel they have at the electronics, well he is very slow working, he takes his time a lot and sometimes you're stuck waiting and he's not always very helpful. The kids clothes are somehow always on sale and that's wonderful, but be prepared because depending on the time and day you go it could be a tornado of clothes everywhere. Another thing I really appreciate is the fabric section, it's great for crafters like myself. The restrooms are decent too. The employees are hard to review; sometimes I have good service sometimes I don't. Whatever the case is I never argue, I think we as customers need to be patient and polite, we are not entitled to anything especially if we are going to Walmart. So people please stop being so annoying and disrespectful, I hate seeing customers like that anywhere I go. Let's be classy. I love the parking lot it's big, plenty of spaces and they have security driving around constantly day and night. There's a red box there too! read more

This review is for the guys at the auto center. They are the nicest, most awesome people you will ever meet! Especially the service manager, Jerry, he definitely helped me out in a time of need. My car's battery died and he replaced it for me for free! That is a $77 value right there! I bought my battery from Wal-mart almost 2 years ago, and he replaced it for me since it was still under warranty. I also got an oil change there today too. I love this place! I will definitely come back for years to come! read more

I try to give this place a chance but everytime I come here i leave with disapointment The last time I wanted Kick-ass on blu ray and they didn't have it It does have a pretty good mcdonalds thou andthe employees are pretty helpful read more

Seriously the worst walmart I've ever encountered. The workers are some miserable people. Customer Service goes a longggg way and they seriously lack customer service. By far the worst walmart in the I.E. All the workers especially the ones on that pick up the phone are so rude and inconsiderate, I guess they're too stupid to comprehend that WE the customers put food on their tables, if only management cared to check their reviews. So beyond over this dumb walmart. I'll Continue to take my business to Chino Hills. Ps this store is disgusting, dirty and unorganized. The "manager" hazel is rude as I asked her a few questions. If I can give a no stars I would. ..that bad. read more

This is a Friday night. I just stopped here to buy some clothes for my granddaughter for her birthday tomorrow. I also planned to exchange a shirt for a different size. They refused to change the shirt. Although they are open until midnight they only offer customer service from 8 a.m. to 8 p.m. I explained that I didn't want my money back. I just wanted a different size. "Sorry," he said. "We turn people away everyday like this and I cannot make exceptions." I asked, "If you have to turn so many people away then why do you close so early at 8?" He said it was company policy. Really stupid company policy if you ask me. I left and went over to Target to buy the clothes for my granddaughter instead. read more

If I could give no star I would , waited for Automotive 30min and still nothing. Then they called manger 2 manager and for 6 min no one answered . Apparently they don't want my business . I guess I'll go somewhere else that want my business . I think corporate should try calling and see the poor quality of service! read more

I've never been treated so rude. Customer service is not their priority whatsoever. A number of associates I came into contact when needing assistance were very rude and it clearly trickles down from upper management because she was even worse when asking for assistance. I'm baffled that they are allowed to treat their customers the way they do. read more

Quick review time!!! The employees can be nice but the store is usually messy and lacking merchandise. It ain't so good. read more

1st timer @ this location, expecting a Nightmare. To my surprise it was a GREAT shopping experience :) it was Clean & Not too crowded. Didn't see any ppl of Walmart! Wait take that back, there was one in parking lot... Our cashier was fast & courteous (Not ghetto) too bad name is Not on receipt, she should get credit & praise. Since everyone always trashes Walmart. Good Job to store Manager Michele Avila for running a tight ship. Employees are always a reflection of the management. read more