This Target was great. I believe Juan helped me find a very unique product called capzasin cream. It was pouring cats and dogs outside and I had already contacted 4 stores/pharmacies and no one carried this. Juan actually recognized this brand and spent a good deal of time looking around the store since products had recently been moved. He found it! This was the only store I could find with this product and he held it upfront for me as I drove through the rain. Very nice of him. Great customer service and very fortunate they had this product. Thank you. read more

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My favorite Target in the area, which means shopping is quick because I know where stuff is located. I wish they had self checkout because I'm often in there just to get a few things. Sometimes they tell us we can go to customer service to check out if we have fewer than 10 items, but not always. This time I was there to buy Target gift cards for a charity called Angel Tree that my friend at church volunteers for. Anyway, you know how gift cards now have a longer process to activate, with an extra sticker to place on the back--I've never seen anyone activate 10 cards as fast as my cashier girl. She did that even with long sparkly acrylic nails on. All while being asked questions by other shoppers coming into the store and talking to her manager once. I checked for errors on the receipt, but it was perfect. Talk about multitasking! Impressive! Wish I caught her name. read more

Came to pick up my items at drive up and Malik help me out very professional and kind, also got my items in timely matter. Give him some mad respect having to work between cars, and been close to been hit by cars because drivers don't pay attention. Hope he gets recognized for all the hard work he does. read more

I really needed some stuff the evening before Thanksgiving but they got us together. I was pleasantly surprised that the store was clean, well stocked, the cashiers were friendly. And Target had what we needed at fair prices. I could go back here for real ! read more

Worst customer service they have customer assistance button and not even like that they help u I had to go across target to get the help that I need no one comes Raquel very young girlwas the worse in communication she basically was very comfortable talking back to me when I was explaining about the team member and all she kept saying was well u can pay in the front i specifically asked if she can charge me unfortunately i was running a bit late for work and all she kept saying well im just telling u with an attitude what the heck where is customers we service at now read more

There's always a long line for check out. At least 10 minutes. If you have fewer than 10 times and the return/exchange customer service is empty, you can check out there. Please get self check out or hire more employees. Please. After work it's sometimes a 30 minute wait just to check out. read more

Worst target I've ever been to. But somehow, I have finally returned after a full year of boycotting this terribly managed target. Even my gf who loves the place stopped going. The slowest target lines in history. I mean 14 open registers with 1-2 employees every single day. They don't care about your time. You have kids who are getting out of school soon, don't go to this target go to the Walmart across the road and get the same goods for cheaper and much faster. Walmart has a minimum of 4 lines open at a time and 4 self checkout lines. Target is the worst store one earth. You can get the same items for cheaper at Walmart. Be smart do the math don't go here. read more

This Target is honestly the worst one I've ever been to. There's always only two registers open, so the line is ridiculously long. I usually just go to the returns counter to check out because the lines are that bad. The store is also super unorganized and messy--especially the makeup aisle, stuff is all over the place. And good luck finding help, there's barely anyone around. It's no surprise, though, since the store is always a mess. But what really got me was when I needed an item. I pressed the help button in the oral care section and waited 15 minutes--no one showed up. Then I heard a worker scanning stuff, so I went over to ask if she could open something for me. She just flat-out told me, all rude, that she didn't have the keys and would call someone over. She didn't even ask what I needed or which aisle I was in. She just went back to stocking and didn't even look at me. So, I went back to press the help button and waited another 10 minutes. Still nothing. I walked around the store twice trying to find someone, but it was like no one was there. I finally asked a guy if he could call someone over, and he said he would, but I went back to wait, and once again--no one came. I probably waited 30 minutes or more for help. It's crazy that they have no one available to open stuff. I go to this Target almost every day since it's only 4 minutes from my house, and it's always the same. Messy aisles, no workers, long lines, and nothing ever changes. Plus, I've applied to work here twice and got rejected both times--like how do you reject me when you clearly need more help? Seriously, Target, do better. read more

This worker named "Ailyn" I believe was very rude towards me when i asked her a question in one of the isles. She had horrible tone & looked me up and down then proceeded to say "what do you want?" She was very rude. I hope one of her managers sees this, please fix her tone or get her out of here. She is not helpful towards customers and is very rude. read more

Waited in the drive up stall for over an hour while my children's christmas presents were in the rain due to the cart being outside of the tent. All of my items were extremely water damaged because of this. Very disappointed. Wasted my money. Would not recommend doing drive up here. read more

My faith in customer service was renewed today during a trip to Target. I placed a pick up order for a carseat and while waiting for it to be filled was notified that the item I purchased was no longer in stock. I decided to walk the carseat aisle to see if there was one misplaced or possibly find a good alternative. When nothing caught my eye I referred back to the Target app to look at what other options I had. While in the app I couldn't select a store with inventory so I decided to goto "exchanges and returns " to ask for assistance. While in line Malik asked how he could help. I explained the situation and showed him the app. He checked a digital inventory and saw that there was one in the store. He called for a manual check from Ceaser who was able to locate the carseat (yay). In a situation where most other associates would have just had a "it is what it is" attitude Malik took an extra moment to try to make a difference in the situation, all while keeping a cool and kind demeanor. This is how store loyalty is won from customers, not by the lowest prices but by how we are treated by the everyday associate. Thank you Malik and Ceaser, you have no idea how much you turned my day around. read more

My experience was amazing for first time I am from Baja California came here for visit there was this gentleman there very sweet name: Angelo/d'Angelo who helped me on my grandsons legos the prices were good too. read more

Target - Department Stores Near Me - Pomona, California

This review is strictly for the pharmacy... I had an appointment this morning to get my flu shot, and my experience was seamless. I arrived, checked in, and was seen by the pharmacist immediately. She was very friendly, knowledgeable, and most importantly, gentle when giving me my flu shot. I should also add that the vaccine area is very clean, and so is the pharmacy in general. read more

Two lanes open during peak hour. Horrible. Making people wait 30 minutes to pay for two items is ridiculous.

WORST EXPERIENCE EVER! Purchased a tv on sale last week and decided to open it up today for the fight. It was completely broken, remote, power cord and manual missing. The styrofoam was even tapped back on. The sticker on the back of the tv was tampered with. I decided to take it back to the original store (30 min away) because they told me they would honor a similar tv for the same price. Well, the store manager SAL accused me of doing all that stuff. It was so embarrassing and degrading! He offered a 20-30% discount when I originally bought it for 70% off. I spend so much money and time on Target. I felt so humiliated that I will never shop there again. read more

Target - BROKEN!!! - Department Stores Near Me - Pomona, California

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Target Is One Of My Favorite Stores, And It Is Convenient For Me. The Service At This Store Is Outstanding And Organized Because Of How Well The Staff Is. I Must Say That The Selection Is Great And Organized As Well. The Selection Has Everything We Need At A Certain Time. I Must Say That The Value Of This Store Is Amazing. The Value Of The Store Is Wonderful As Well. One Product That I Bought From This Store Was A Witch Hat, And I Wear It Every Year For Halloween. Here Are Some Photos Of Me In My Witch Hat Over The Years read more

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Came in this week paid for an electronic no problem I came back since I forgot a power chord that my bad on me. No one was there to help in electronics and games guessing the associate left home ring the button for help manager+1worker look and walk away go to pay register gal offered me a bag charged me and didn't give it finally I bag my own and say have a nice day she rolls eyes. These are the employees who want a raise lol other targets treat you better and more helpful. Need to hire better help here please read more

Came to this location for a pick-up. I was stressed out with traffic and how long it took me to get here. Once I walked in and headed to order pick up area, seeing the accent wall and plants, I swear my blood pressure went down. Way to go target with your decor! It only needs a water fountain! read more

Found a beautiful soft green cardigan sweater at the clearance section. It didn't have a clearance sticker price . I asked a dressing room attendant for price check . What a score $9 . read more

Target - So cute for spring - Department Stores Near Me - Pomona, California

What a piss pour location. One time, I gave a worker the number to search for a item in the back and he lazily said it would take a long time to find it. I went to San Dimas and two ladies found it in under 10 minutes. Keep in mind, both stores had the item in stock. Today, I try to call the guest service department twice to confirm an order and nobody picked up after calling TWICE. Lazy people infest this Target. Please do better. read more

The helpers are very attentive. I love the layout of the store. Martha in the pharmacy is thee best. She always has my order ready and is super polite. Keep up the great work read more

My pickup order (#9175566599561) got canceled an hour after I purchased through the Target app, and the reason I was given was that the item was "out of stock". I drove to this store at the same time it was being processed because I urgently needed them and there were three pairs on the shelf. I ordered some work gloves tonight for pick up at the Target in Pomona at around 9:40pm (their closing time has changed to midnight due to the holidays). They ask you to give them at least 2 hours to pick the item from your online order (hence "Ready for Pick Up in 2 hours") and then they notify you via email when it's ready. I ordered a pair of gloves from the Montclair location, and one from this location, in case that pair was out of stock (which happens a lot when ordering on the app). I assume this location had 2 left, because after I ordered, it said there was still 1 left so I figured it was a safe bet that they wouldn't be out of stock. My husband suggested we drive there while the order was being processed, just in case it got fulfilled on our way over. Once we get into the parking lot, I get an email notification from Target saying that the order has been canceled due to the gloves being out of stock. I was disappointed but we figured, since we were there anyway, we would look in the same aisle (C19, like it says on their app) to see if they had any other gloves in stock. Lo and behold, the exact same gloves I ordered were there on the shelf of aisle C19. Three of them to be exact. I thought my eyes were deceiving me. For a second, I refused to believe they were the exact same ones I ordered, but they were. The store wasn't even busy. It was 10:30pm by the time we got there and it was practically empty. At least if it were busy, I would've understood a bit more why the order was canceled. Though I still wouldn't have appreciated being lied to about why. Turns out, it's because someone was lazy. They didn't even utilize the two hours they had to pick the item. The order was canceled in just an hour! Now I'm questioning if every time I order something on the Target app and I'm notified that it's out of stock, if the items truly are out of stock or if someone just didn't feel like doing their job. read more

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This target doesn't have many items in stock compared to other targets. Maybe because it's the area? I don't know. But to have 14 cash registers and only 3 open doesn't make sense. Also no self check out here either, you must wait like everyone else in the LONG line. For the amount of people coming to buy here seems like an easy decision to me and remodel this location asap. read more

You literally can't go run in for a quick water. They never have enough lines open they only focus on their online orders now. The service is soo bad. read more

Was super bummed they didn't have any self checkouts here. I wanted to get in and out my lunch After 1pm but that didn't happen. Can't imagine what it's like later in the evening. It is clean and nicely kept up, but if you're trying to be with, I would avoid this one for sure. read more

Was greeted almost instantaneously for my pick up order. Eriq was friendly, professional, and very fast. I was in and out in less than a minute and it did not feel rushed. Everything very clean and sanitary. Thanks so much! read more

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When waiting in line for a long time Target will open another line eventually and instead of taking the next person in line they take the last person in line. Horrible customer service read more

The worst service ever! No self check out and entirely disorganized when the lines are long, and a new cashier comes in. The morning manager doesn't even bother to look at you to dismiss your complaint. So if you're in a hurry, going to Walmart just 3min over the bridge will be much quicker. read more

I had to pick up food / household items recently and Arianna came out with order. She was very quick bringing out my order and she was very nice. IT must be hard for these workers now that they are constantly doing curb Drive Up service. When I first used it no one was using the service at all. Now everyone is using it so make sure you that nice workers like Arianna. They work hard for us so we don't have to shop. You can't tip them cash but gift cards are accepted!!! So the next time you order $50.00 to $100.00 worth of Target, give the worker a gift card for shopping for you. Thanks Arianna! Good job! read more

I'm done with this Target. They never have enough people working the registers. If you are not going to have people working the register, at least have self checkout. I would rather drive a few more miles to go to Chino Hills than stand in a long line. read more

I went to DB target they were out of paper towel & toilet paper. But Pomona target internet on-line showed they had some, not a lot. Few of Target brands, so I drove to Pomona around 10 am but sadly they were completely out as well. The shelves were all clean out, just like all the other stores. Due to Covid-19 :( I wonder when is this horrible pandemic going to be over???? I like coming to the store, super clean, organized & the staffs are very friendly. read more

I Walked in to ask a question about an item and I look over and see 3 managers standing around talking. Specifically the pregnant blonde lady who made eye contact with me about 3 times and didn't say "somebody will be right with me" she just waddled over to Starbucks. Because starbucks is more important than customer service. I waited for a good 10 minutes just for them to say they don't carry that product at this store. Every time I come here everybody looks miserable and nobody is ever at the guest service desk. I'll drive the extra distance and go to the Target in Chino. Do better! read more

The workers are just chilling and chit chatting away. Not paying attention to anyone. There's a huge line and only one cashier going that's been taking over 20 minutes to move. Pay attention to your customers, than ignoring them. read more

I stopped by this location today and was reminded why I hate coming to this particular store. I was looking for a specific toy. Of course, no employee was working by the toy or electronics. I walked around and saw an employee fulfilling online orders by market. He radios the team to assist me and no answer from anyone. He then proceeds to help me since no one from that department was answering. Although the item was not on the self, I appreciate his going above and beyond to walk over to help me look for the item. When I was ready to check out, I wanted to talk to a manager on the floor. I asked someone stalking up the bullseye area. Again, no manager answered on the walkie-talkie even though they called 3 different managers by name. Also, don't bother calling the store. They don't like to pick the phones. Literally one of the worst customer service in this store starting up from management. read more

We were waiting at the drive up for 20 minutes and there was only one person working. She was at least nice and said sorry. People who came after us got theirs before us. They even gave our order to the wrong people. In conclusion, this Target is not very good. read more

One star only cause I can't give this target ZERO. I was waiting in line. only one lane open, they don't offer self checkout. Employee yells out that if we have 10 items or less we can go to guest services so a bunch of people in the line head over to guest services where 2 employees in a very rude tone yelled to many other customers including myself that we had to go back to the line I told him that their employee had just instructed us to go to guest services and that there is only one lane open and all of us have now lost our place in line. Employee begins to checks me out but as he's doing so, he begins to tell me that I had jumped ahead in line I front of one woman who was standing there I apologized to the woman but the employee was trying to be rude with me when he was the one who started to help me instead telling me that he would help the woman in line and then tend to me next and that would have been fine instead he wanted to complain I told him to hurry up and finish checking me out so he can get to her and I can get the bell out of there . I had one item and gave exact charge it didn't take long. I hope your employees read these reviews I have to say to the employees who worked at the guest service Wednesday November 9th at around 6pm you guys suck at your job and need to do everyone of your Guest's and coworkers a favor and just quit we can tell you hate your job and your clearly miserable so just go somewhere else and stop spreading your misery. read more

Only 2 registers open during a busy Sunday afternoon (2:00pm). Have stood on the same spot for a good 5 minutes now. No self checkout at this location. What is this? The year 2010? 3 stars for finding what I was looking for though. read more

Spent $200 and tried to use the restroom on my way out but security told me the store was closed. Funny they weren't closed to take my money though. Management needs to train the staff on customer service. read more

My first impression was that it's big and looks nice . however one employee was super super sick and barely wanted to help me find something and ended up telling me just to look for it. another didn't look and just said they're were out. the last finally was a big help. then i went to check out and the worker told me they couldn't sell me the toy i picked for my sons gift because it wasn't supposed to be on the floor in the first place . how is that my fault ?? that was my last straw . super unprofessional target . read more

Long lines no self check out. They only leave out self check outs in majority black and brown communities across LA county. Pomona/Chino have 200 k people. Work on efficiency. read more