The insurance staff has always had a attitude to help a customer out. This seems to be a continuing…read moreproblem. The customer has limited information on what insurance "numbers" you need. For a customer to call the insurance company to be the go between is ridiculous, get on the phone and discuss with the insurance company what details you need to help your customer.

Always such a positive experience at the pharmacy. The staff is extremely efficient and…read moreprofessional. I always come here to get my vaccines as well as help my family get their vaccinations. Pharmacists Jon and Billy are always so helpful and knowledgeable.

Last time I was here was 2017…read more. Luckily, I have a wonderful RN that was able to send my RX over here from Nevada. So glad I had my account here still.

I always get my prescriptions from here. they do a great job and some of the staff recognize me…read morewhich is nice because they grab my prescriptions before I tell them my name. Dam does that mean I take a lot of meds. hehe. They have an app which is great because you don't have to call it in. You can use your phone to place the order. When it's ready you get a text and you go in. So easy and reliable. Remember that this one is closed from 1PM to 2PM for their lunch. I sometimes forget and have to wait. This is probably they have to have a pharmacist on hand for telling you how to take your meds. The assistants can't legally do that.

The pharmacy used to be good when Michael was there. Now, they don't even answer the phone. The new…read morepharmacist has a terrible bedside manner and for sure won't answer the phone. On 9/25/25, I called to see if they had my prescription, I was told by Nathan that they didn't have it and I should call them back the next day. I called the next day and the phone rang unanswered. Finally, Nathan told me that they hadn't received their shipment yet, but I should check back after 11:00am. I called after 11:00am and he told me that they didn't get it. When I asked to speak to the pharmacist, she wouldn't take my call. Instead, she kept giving instructions to Nathan (who appeared to be very intimidated by her). I was told that this medication is difficult to get but he would try to find it at another Bel Air pharmacy. I finally just told him I would call back on Monday. I called back on Monday, 9/29/25 and was told to call back after 11:00 am. When I called back, again no one would answer the phone. I tried for 20 minutes to talk to someone. I finally got the pharmacist on the phone (that was a miracle). She VERY SLOWLY and indifferently said "Could you please hold". I said "No, I've been trying to get ahold of you for 20 minutes." Then she said, "How can I help you?" I told her I've been trying to get my medication refilled but nobody answers the phone. She told me, "We are two people down and we've got three customers in line." Then, I remembered that this was the exact thing she had told me last month when I couldn't get someone to answer the phone! (If two people called in sick AGAIN, then she is the reason they didn't want to come to work.) She told me that the medication is still not in, and I would have to call back. Not doing this again. I wound up calling the highest rated pharmacy on Yelp and spoke with Martha who answered the phone after the first ring. What a breath of fresh air! She was so pleasant and nice. She took all my information and ordered the medication. My medication will be in their pharmacy by tomorrow without fail. I had forgotten what good service was. As a result, all my prescriptions will be transferred from Bel Air to them and I will buy my groceries elsewhere. The great Maya Angelou once said, "People may forget what you say or do, but they will never forget how you made them feel."

REGARDING THE PHARMACY:…read more I have been getting my pain meds from here for the last 9 months. All of a sudden they change manufacturer on the pain med. I only took 35 of the 90 pills prescribed because the last time I took new pain meds from a different manufacturer I got very sick. So they owe me 55 pills which now they will not give me because they claim the prescription is not longer valid. Again, the patient gets screwed. Here were my choices, 1) take the new manufacturer and get sick and then have to find the original manufacturer and have to pay out of pocket because the prescription has been fillled, 2) only take what they had and get screwed because I only get 35 out of 90 pills and have to get a whole new prescription because Bel Air won't honor what they owe me! Mike never suggested for me to go to another store or even said he would call around to see which other Bel Air had it. If they dont have what Ive been using then they should give it when they have it and none of this Bullshit new prescription. Again, its not my fault they they changed manufacturer!! Either way, the Patient gets royally fucked over. I also have to say, I was talking to Emily and she kept saying she didn't change manufacturer, the purchasing Dept did. Are you kidding me? I sure didn't change it and Emily represent Bel Air. Duh!! All this just because Bel Air changed manufacturer. In addition, while I was talking to Mike, this young blond girl buts in when nobody was talking to her so she should keep her trap shut if nobody is talking to her, idiot bitch. Needless to say, I will no longer be coming to this particular Bel Air Pharmacy. The best people here were Able and Stacy, I hope they move on to something better which won't be hard. I think you know where most of the rest can go... Now I have no pain meds and going through withdrawal all because this SHITTY Pharmacy changed manufacturer and I only received 35 pills out of 90!! I sincerely hope life deals them something bad because this was avoidable!!

This summer we have had a lot of reasons to get to know our pharmacy team - which is good and bad…read more But they're great! Also, when you refill prescriptions 5 times using your Safeway number you get a 20% off coupon for groceries.

Met Alyssa C. pharmacist. She's professional light handed and so pleasant. She encouraged us to…read moretransfer our prescriptions over to here. Tempting... We walked in to receive our Covid vaccine boosters twice here last year & just today. We even received our flu shot last fall here the day before the Covid booster shot was available. This location is very convenient for me & my wife as it's very close to home. This pharmacy is very complete, service is quick, fast & efficient. We had to stay in the store for at least fifteen minutes to make sure we didn't have any adverse side effects. That's important bc you just never know what could happen. Bc we receive our vaccine immunization there we both receive 10% off of coupons for shopping at Safeway. We do shop there on occasion. Plus they had complimentary N95 masks there at the pharmacy if you wish to pick one up for yourself. This pharmacy does answer phone calls if you have questions about anything. It's wonderful bc then we know if we need a vaccine they will confirm that & we can receive it right then & there! Love that convenience! I'm sure we will return in the future.

at first, this was the best pharmacies in Sacramento. There are new people there and they are rude…read more They have bad attitudes they make you feel like you don't wanna be bothered. My prescription was sitting and no one never called me and told me that my prescription was there, so I called and talked to the pharmacist. Was rude. I will be going to the Pharmacy Board on these rude people. I don't know if they racist. I don't know what's going on, but I will never ever go to them again. I have been going to this pharmacist for over 30 years, they used to be the best pharmacist in Sacramento. I used to love me some Valley Pharmacy, not anymore.

Good pharmacy. They always have the meds I need in stock. Fast and friendly service. If you need…read moreyour prescription this is a good option. The pharmacist on staff is also very knowledgeable.

This is a great pharmacy. They're all very friendly, helpful & organized! They do a courtesy call…read morewhen your meds are ready for pick up which is great for privately owned pharmacies. Thank you for your top notch service!

Service is great! The people here are very friendly and make sure I get everything that I need…read more This is by far the best pharmacy I've been to in South Sacramento

A few years ago, one of my pets needed a medication that I had to have compounded…read more I am so grateful that I was referred to Professional Village Compounding Pharmacy. Since that first referral I have been regularly getting medicine for one of my pets there, and have even requested another pet's prescriptions be sent over to them. The staff and pharmacists are exactly who you want on your side when you are dealing with the complexities of medicating pets. And what is cool about this pharmacy is that they don't just cater to pets, but they compound for humans AND animals. After my experiences with them, I would definitely request prescriptions for myself, or my family, to be sent to them, too! They have gone above and beyond, to help me get the right type, and quantity, of medication for my pets. And because of that professionalism and care, I will continue to go to them for my guys' compounding needs. For some context: for years, I had tried to use pills for my guys. I'd give them whole pills, placed them in edible pockets, crushed them up, mixed them in with wet food and broths -- it didn't matter. It was ALWAYS a hassle. And while yes compounded medication will cost a little more than buying tablets directly from the vets. Remember: you are paying for a professionally made solution, designed to taste appetizing for your pet (if given orally) or to be easily administered externally (transdermal). The price is nothing compared to avoiding the likelihood of unintentionally traumatizing your pet, and yourself, when you try to do it on your own. Make it easier on them and on you, it is worth paying a little bit now to save everyone on the chaos in the long-term. And if you have a pet that has a chronic condition, you're going to want to make medicine-time as smooth as possible, because it's going to be a regular part of having them in your life. In the end, there is nowhere else I would rather go. If I were to move out of this area, I would still have my guys' medication sent to Professional Village Compounding Pharmacy, they are worth the drive. They are worth your business. If you need something for your pets or your loved ones, or yourself, this is where you want to go.

I have been a customer of Professional Village Pharmacy for over 14 years. I was originally…read morereferred by a doctor for compounded bio identical hormone replacement and thyroid medication. Everyone is extremely helpful in making sure I don not run out of medication, despite jumping through hoops for controlled substances. When my existing doctor recommended a new medication, I immediately called John and asked him about it. He and Barbara are very knowledgeable and helped me make an informed decision that worked out well. I wouldn't think of working with any other pharmacy.

This is a mom and pop pharmacy, which I prefer. Lovely people and exceptional service. It's always…read morea treat to go there and have a friendly chat along with my prescriptions. Sadly, they will be closing at the end of the month.