I've always gone to Walgreens pharmacies, I moved to Ogden a year and a half ago and have since…read morebeen visiting the 12th street pharmacy. And every time is a terrible experience where I have to clench my jaw because it's just so infuriating. It says they're understaffed now and I understand that, but I've had terrible experiences even when they weren't short staffed. They can have a line of 8 people with only one tech checking people out and they literally don't even care. And no matter what time you go there's a huge line. They'll slowly walk across the pharmacy, don't care at all about making you wait. One of my visits I saw a tech getting angry with an old man who didn't understand his prescriptions. I've Had to wait 30 minutes standing in line for my prescription here. It's ridiculous. Go literally anywhere else.

Not answering phones. Website not working to make COVID appointments. Then after waiting about 30…read moreminutes on hold somebody finally picks up the phone and says "pharmacy please hold." Then I wait another five minutes before being disconnected. I know there is a pandemic going on but this is not acceptable even in the worst of times.

Horrible!!! I've tried to be patient and a polite customer for over 2 years. I'm so done. Utah…read morebranches suck. I will no longer give CVS my money. They return meds, they don't give you more than 7 days to pick up. You wait hours in line, you ask for medications to be transferred to another provider-NOPE. Run far and fast. Do not choose them.

If it was possible to give 0 I would. The drive thru was closed, you had to go in with all the…read moregerms. I only had my prescription sent there bcz it was close to my work. Tried to go on my lunch break and it took over an hour! Worst service ever! Will never have a prescription sent to CVS again! Unacceptable

Pharmacist has been very helpful in regard to educating me about my meds. Staff is friendly too.read more

Called about my prescription and went over the cost etc. Verified that I wanted it refilled ASAP…read more Told me that they were filling it. Had me drive 2 and 1/2 hours to pick it up only to be told that they hadn't filled it and couldn't until almost a week later. Offered no fix. Just deal workout your meds if you want it come back. No care at all for the possible devastating issues that could arise from not having meds. No regard at all for patient care or safety.

No pharmacist on staff for weeks at a time. You won't get your prescriptions filled when you need…read morethem.

Be aware, the pharmacy cashier told me my Covid vaccine would cost $167. She kept insisting even…read morethough I told her it doesn't cost anything. She obviously wasn't trained very well. Nobody has to pay for it. I had the vaccine there in 2023 so they should have had my Medicare card on file. The cashier asked me for my red, white and blue card, and I said if she meant my Medicare card, I told her they already had it but she didn't see it. She looked at the computer monitor again, said something about 'fixing it', and when I asked 'fix what?' she got very irritated and wouldn't tell me, except that now the cost was $0. I got the vaccine and the Pharmacist printed who they billed the vaccine to in 2023 and it wasn't Medicare, it was something I never heard of but found out it's related to my Medigap insurance. They didn't pay for it. They filed with the wrong insurance in 2023, didn't get paid, didn't refile with Medicare and tried the same thing again but it was denied. The cashier didn't ask me about my insurance and she didn't know to file it with Medicare and she didn't ask anybody for help. it was very frustrating for me. The girl needed a lot more training.

I am always greeted with a hello and a smile. The Pharmacist and all of the Technicians have become…read morelike family to me and my husband. I have even met Lindsey's husband, Ben, and I know that he fully supports his wife in her profession. I hardly ever wait for anything. i enjoy, around holidays, to say my thanks by giving them a bag of candy to share. Great crew!

They always treat me well ,and refills are done quick!!!They treat customers quite fast and with a…read morelot of respect, the technitions are very nice and friendly,

I love these guys. They are like family when going in, they make you feel so comfortable. I would…read morenever use another pharmacy. I slowly started going to them. Now they're my full-time pharmacy, they go out of there way to do whatever they can to help you, even if it has nothing to do with their pharmacy. Or even if it has to do with the medicine and there's a better price somewhere else as far as compacting medicine, they are amazing.

From the owner: We are an independent retail pharmacy with customer care being our TOP priority and take pride in…read moreoffering free delivery, a convenient drive thru, and genuine fast and friendly service to all of our customers!

A while back I went to a different pharmacy for Paxlovid which is used to treat Covid. They were…read moreout! Went to CVS who saved the day! They filled my prescription which made me really happy because the drug must be started within 24 hours of the Covid being found. After that they reviewed with me the many vaccines they will vaccinate for. While in the store I was impressed by how they kept it so clean! The staff was extremely helpful and friendly! I would definitely give them a 5 star rating! Be sure and check them out!

This location has some of the nicest people working in the pharmacy area and I have had good…read moreencounters working with them, it is what keeps us coming back. The downfall to this store are that the staffing downright stinks. They are always understaffed and it shows in the long lines at the pharmacy counter to talk to the nice people. They also seem to have a lot of empty shelves and do not plan ahead well for the seasonal "rushes" on things like cold and flu medicine. We don't use this location for anything more than a traditional pharmacy so I cannot really talk about candy selection or milk prices. I just wish they would step up their game in staffing to make this a better shopping experience.

Love n support! We have drove from 16th in ogden just to use…read moreroy pharmacy. Now we live in roy. I love the pharmacist and team. Fast and very friendly service. We will continue to go to Roy pharmacy. Wherever they may be.

I think the place has changed hands and the service has went down hill. I don't recognize anybody…read morethere anymore. I ordered pills on the website and didn't get a notice that they were in, so I went in and they said it needed a new prescription. So I waited a week and still received no notice that they were in, so I went back in and still no pills. I said you have had enough time so I went elsewhere and got a weeks supply and they notified me that they are ready so I will pick them up Monday. So goodbye Roy Pharmacy I have been with the old crew for fifty some years? And didn't even get to say goodbye to them?

They are the best! I use the curbside & they are hard…read moreworking @ polite I have all my friends using them also

This has been my grocery store for the last four years. Every time I step out and try another store…read more- Winco, Walmart, Macy's - I always come to this Smith's location. I've had people bend over backwards to get certain items for me, replace items that have opened, and to help me with my groceries with my young kids. This will always be one of my favorite stores.

Love these guys! Local longtime friendly Pharmacy where they always greet me by name and with a…read moresmile. Plus they are typically faster than the big name Pharmacies in the area. If you live in Ogden, I don't know why you would go anywhere else.

This is a great, independent pharmacy that puts their patients first. Kent and his staff are…read moreoutstanding.