I was searching for a pharmacy that accepted my insurance and had always driven past this one, so I…read moredecided to look into getting my prescriptions filled here. I was pleased to find out they took my insurance, and I've been coming back ever since. Every time I've picked up my medications, I've been warmly welcomed and remembered. Jin's consultations have been handled with genuine care and attentiveness, a refreshing change from the typical rush-in, rush-out pharmacy experience. She takes the time to walk me through my medications and has even helped ensure I can get my prescriptions continuously filled without any gaps. I truly feel well taken care of here, and as someone who always tries to support local businesses, I'm especially grateful to have found a gem like this right in my own community. Highly recommend!

First visit today to check the pharmacy out. Impressed with the customer service and quick help by…read moreJin. I explained that we moved from Renton to Federal Way and used to pick up our Rx's Fred Meyer's, but wished to transfer our preferred pharmacy closer to our residence. And besides, customer service at Fred Meyer's is somewhat lacking. Jin quickly took my personal information to put me on her customer list. Very small business located about two blocks west of PAC Hwy. Jin indicates they offered competitive prices. While waiting for my info to be transferred, a customer stated I would like the personal service received at Onuri. She's been coming for a while and has always been treated well. Good enough for me. A good review/suggestion by a complete stranger.

Very good store, very clean inside And very nice return…read morepolicy here , and l really like sale here

I like this store but now ALL of the motorized electric carts are broken. My back hurts today and…read moreall four are out of commission. Here they are lined up. At least remove them from view of frustrated customer! Poor management.

CVS Pharmacy has honestly become very hit or miss lately, and I say that as someone who has visited…read moremultiple locations over time trying to give the experience another chance. The biggest issue for me is consistency. Almost every time I walk into a CVS, I struggle to find the item I came in for because the shelves are either partially stocked, completely empty in certain sections, or the inventory system says something is available when it actually isn't. At times, it genuinely feels like the stores are just being maintained rather than actively improved or fully supported operationally. And unfortunately, the customer service experience often reflects that same energy. It's rare that I walk into a CVS location and encounter employees who seem genuinely happy, supported, or engaged. I'm not even saying that critically toward the staff themselves because honestly, it feels bigger than individual employees. It feels like there may be pressure from corporate expectations, staffing shortages, impossible metrics, burnout, or operational stress that eventually trickles down into the customer experience. But customers feel it. The worst experiences I've personally had tend to happen at the pharmacy counters, where interactions can sometimes come across rushed, cold, dismissive, or lacking empathy altogether. And when someone is already stressed, sick, or simply trying to locate an item they need, that type of environment makes the experience even more frustrating. My most recent visit was honestly simple: I walked in looking for a specific item and couldn't find it. But what stood out wasn't just the missing product -- it was the overall atmosphere. The store felt disconnected from the actual customer experience. Retail today is competitive, and customers notice when businesses stop feeling welcoming or fully functional. I've left positive reviews for many businesses because I believe in recognizing good service when it's deserved. I also understand retail is difficult right now. But I also believe companies need to revisit employee support, staffing, inventory management, and customer service culture because people absolutely notice when those things decline. At the end of the day, customers don't expect perfection. They just want to feel helped, acknowledged, and able to find what they came in for.

What a terrible interaction. I was standing in the drop off line because that was the only spot…read morewith a pharmacy worker. I'm there maybe 5 minutes and all of a sudden the shudders start coming down and a small older lady appears and says "we are closed". I said, I was standing in line already. She responds very rudely and says "well what do you need!?" So I say, "there is no need for attitude, I was in line." I tell her that I needed a Plan B. She then says very loudly (now I'm not embarrassed to buy plan B) "Plan B!? Do you have a prescription!?" Now I didn't even know you could get it prescribed but that's another question for another time. But I told her that I do not. "She then says "you have to ask Target for Plan B. We don't have it." I then found the contraception aisle and it was there. All this terrible woman had to say was "oh it's in that aisle right there next to the pharmacy". Not to mention"go ask Target". Terrible customer service. What if I had been some teenage girl who needed the medication because she made a mistake or god forbid was raped!? Would she talk to the girl like that? My step daughter is 18 and I would lose my shit if she came home and told me she was treated like this. I will be moving all of my pharmacy needs from CVS because this interaction was absolutely absurd and her attitude was unwarranted. If I could give zero stars I would.

CVS on 21st Ave has everything you'd expect from a well-stocked pharmacy. From the basic…read morenecessities, toiletries, and over-the-counter meds were all readily available. They used to have a small health clinic inside, but it's no longer in operation. The bathroom is located toward the back, which is convenient if you know where to look. The cashier on duty wasn't particularly warm, but with another employee available to help with general questions, it balanced out the experience. Parking is plentiful, but the store can be a bit tricky to access depending on the direction you're coming from or heading out to. Overall, it gets the job done, but not the most welcoming vibe. JY review

This is one of the most unorganized pharmacies. I have ever done business with they give you wrong…read moreinformation about your prescriptions. They have multiple profiles that they don't check and just give you an answer. That is incorrect. They leave messages for you that are incomplete and incorrect I hate this Pharmacy with a passion. Their lines are always long. They will close the window for you even though you've been sitting there for a long time before their lunch break. They don't care they will shut the window in front of your face this is a horrible place. I am going to be finding a new Pharmacy. I have been dealing with them after leaving the horrible Rite Aid that I went to now I'm in the search of another Pharmacy.

New to the area and I was impressed how the layout of the entire place. They really thought about…read moresocial distancing and spread the place in order to accommodate and consider everyone's personal space. I like their books area the most! Typically it's hard to find a book you're looking for (specially a kids book!) because sometimes they're stacked up and misplace but at this location it was pretty organized and easy to find what I'm looking for.

Review for Costco Pharmacy - Federal Way Location…read more I'm leaving this review here because there's no other place to leave a review for the main store. I usually have great experiences at Costco, but my recent visit was very disappointing. The cashier, Rachel, was extremely rude for no reason. My mom politely asked her to scan a clothing item since the cart was wet, and Rachel didn't respond -- she just grabbed it and threw it back into the cart without saying a word. We hadn't even spoken to her before that, so there was no reason for her attitude. She was friendly to the customers behind us, which made it feel personal and very disrespectful. Most Costco employees are wonderful, but this behavior was unacceptable.

It has a sushi stand in the deli area of the store. I buy some sushi here occasionally but it…read morenever happened until the last purchase over past years. I bought some sushi and tried to eat them at home. About 40 % in two plastic cases, are too hard to eat. Bad sushi's texture is not only hard but also weird maybe because of overcooked rice or too cold or inconsistent fridge temperature or under-cooked rice. I returned and complained to the sushi staff and they advised to me "Microwave sushi before eating!". It is unbelievable. It sucks very much.

Very nice store. Very clean. A lot of good prices on clothes. Would detshop here againread more

There is a worker named Lolo who got mad at my mother and another older lady because they parked…read moretheir cars in two of 12 empty online pick up parking spots in the lot. Lolo called the older lady a "stupid f***ing b*tch" because she couldn't move her car right away. Then we went to talk to a manager because that should be a fireable offense. All the manager said was that he would talk to her about because it was unacceptable behavior. He also agreed that she should be fired cause it was not the first they had problems with her. But the next time we went there Lolo was still there. Other than that, there are a lot of nice workers who are willing to help when you can find them. You can find most of the things that you are looking for alright prices.

Toni Bernard is an absolute ANGEL working at the soon to be closing…read moreon 31 October 2025 at Federal Way Walmart located at. 1900 S 314th St Federal Way, WA 98003 She resolved my dilemma on the item that I had trouble with when I took the item to the Renton WA Walmart store yesterday.. I spoke with her after an atrocious time at the Renton Walmart that left me frustrated because the online item I bought was defective. I initiated the return online per Walmart directions. I got an email that said just scan this code and bring the item to ANY Walmart for a refund. Ok simple right? Not! The Renton store CS did take back the item. In fact they got a reply claiming my payment for item was unsupported. I was in turmoil trying to decide which Walmart store to make a second attempt returning the item. I felt I should call this Federal Way store and I'm so happy I listened to my gut and called because this lead me to the employee Toni Bernard! Toni listened and immediately knew and told me all they needed to do was this and this. Oh My Gosh, she knew exactly what to do! She took charge made calls was a go between for me and Walmart Corporate While waiting on the line for her to come back I receive a text saying "Good news..." and I see I have been sent a refund! In addition Marc at Corp Walmart sent me a hard copy label via snail mail when he was told I do not have a printer nor transportation. Talk about exceptional service! She works at the Federal Way, WA Walmart store that is closing on 31 October 2025. I feel people like her are being sent out in the world so people know good people doing the jobs of Angels do exist! Wow! She is Amazing! I'd even go as far as calling her an ANGEL!

This has been my pharmacy for years. Last time I went there in late May, I noticed items were not…read morebeing restocked. This location may be one of those that is being closed as part of the financial restructuring agreement. CVS is buying everything Bartell and rebranding ALL the remaining stores.

I love this Bartell location. The store does a good job keeping up on things in a busy location. I…read moream especially fond of the pharmacy. They are quick, efficient, and proactive when needed. Axle helped me today, and they were handling a busy line with expert proficiency. Thanks for being such a reliable location!

Terrible customer service. The folks in the pharmacy are rude, condescending, and really don't…read moreseem to care about the patient. Not sure how they are still in business with the way they treat people. I will NEVER go to another Rite-Aid. Many other options where the pharmacist and technicians treat you with courtesy.

There is a woman there a pharmacist or Tec who is so blatantly rude it's Shocking!!…read more I have had several spinal disk fusions.in order to get threw my day I require pain medication,I wish to GOD on some days I could get high on them.after being on them since 98 chances are slim. That will happen. However as soon as I give my prescription to her the nastiness begins shitty tone.rude response blatantly judging me.Its ok lady I don't know if your mad you don't get any or if your the narrow minded judgmental ignorant bitch that shows .whatever do your job and try to be polite or work at Jack in the box