I had an issue filling a prescription recently at this drugstore at my local Wal-Mart; the head of the pharmacy was not only unhelpful, he put his personal shopping needs over this customer's needs during drugstore hours. When I dropped off the prescription he nastily informed me to be sure I return at least 20 minutes before closing. I came back to pick up my prescription when I identified a problem with the insurance coverage on the prescription. I had to wait for him and watched him returning with a natural fruit juice he was purchasing just before closing. After he returned he told me I had to return the next day to address the issue, never mind he wasn't present to advise customers during his duty hours. No apology, no attempt to make it right, just rudeness.
So, you guessed it, I had to return to pick up the prescription that was already filled to address the insurance issue the next day.
Which leads me to ask myself why he went to health care if he didn't like dealing with the public?
I'm changing to Walgreen's; several of them are nearby including within 1/4 mile in the town of Boonton. The staff is much more professional, the wait time to fill a prescription is about the same, they are happy to answer questions, and have drive-in windows for drop-off and pick-up.
Regarding the rude pharmacist, I've never dealt with a more uncaring and self-centered individual in the health care profession. As a health care professional myself, I was particularly disappointed. read more