Seriously, hire more associates so it doesn't take 20 mins to check out or to pick up online orders. I'm literally standing here waiting and it's taking forever! It's now 20mins...and waiting...and waiting. I thought ordering online and picking up would save time. Big mistake! Management needs to figure thus thing out! Implement a lean process and make this 'ish' more efficient! read more

ave this store 1 star cause it don't allow me to go lower. Went to buy tires for my truck and the mgr Lloyd told my wife to sit in the car and he would be right out 25 mins later my wife went back into the store to ask if he remembered we was waiting for him . He told her that he did t say he was coming out that he said for her to come back in . I am a disabled vet and recently had surgery to my spine so I had to sit in the car. He came out to the car with an attitude as if he should had called in. I questioned him about having a tread depth gauge and I explained to him that I also needed a tire to get repaired he got so irritated with me asking questions that he in turned told me to chill out I in turned told him that I was a mechanic and he called me a dick head and said lif I was a mechanic to fix it myself and that he was refusing me tire svc and walked off as if this is everyday routine. Like his name was on the building. I called customer relations and nothing was done swept under the rug will definitely be doing business at another facility. As a manager you are suppose to lead by example cause there's always someone watching which causes a on going bad behavior that Walmart refuses to break and get in order looks like it needs to have a overhaul from higher up to make customers back top priority. read more

I actually like this Walmart and I usually can't STAND Walmarts. They're always dirty, crowded and filled with all kinds of "interesting" junk without a price. I'm also not impressed with their supposedly super low prices. It's all a gimmick to me. Well, this store does a good job of being like a Target-my favorite large retail chain. Brightly lit store, well-organized and pricing very visible. The employees have always been friendly and helpful. I'm not a Walmart convert by any means but I don't cringe at the idea of going into this location. It probably helps that I've only been during the day on weekdays. read more

I waited at the customer service desk for about 5 minutes (one person open with a difficult customer) just for the cashier to tell me NO, that she can't give me a roll of quarters in exchange for my $10 bill. Yeah, its called a NO Sale button. You can open the safe, I've worked behind that desk too honey....That was a bunch of BS. But hey, thanks for the excellent service lady. Whats more annoying? You can hear all of the ladies at the desk talking about when their next breaks are going to be and how they can't wait to go home. Nice. Very professional. Sorry to inconvenience you :) read more

I love this walmart. I could shop here everyday if i wasn't worried about spending to much money. I like that they have a optometrist at this location which is very nice and concerning. My son bought his glasses and contacts from this location and he had a time applying the contacts and the Dr was very reassuring and patient with him. She wanted to make sure he got it right and was comfortable . She scheduled several appointments for him to practice and she didn't charge us extra for that. Way to go Doc. Anyway he finally got it right and he is very happy with his purchase. They also have a eyebrow shop inside that will do threaded eyebrows or the regular at a reasonable rate and they always give out coupons which of course is a good deal. So enjoy your shopping and I will see you at Walmart! read more

Sometimes I get scared at the thought of going to Walmart but this one is A-OK. Everything is laid out well in the store and pretty organized whenever I've been here. Parking is easy and the parking lot is decently lit at night. I don't think I would go alone when it's dark just to be smart but it feels pretty safe. I couldn't find any notecards though? Does anyone write letters anymore? read more

Nice, clean, and big store. They have pretty much every department. I bought food, cosmetics and a sewing machine here. I'm very excited about the sewing machine and have already made some stuff. Staff was helpful and friendly. There are toy vending machines at the entrance. I won a toy there too. Overall, a good visit. read more

Walmart - Sewing machine ready to go :) - Department Stores Near Me - Hanover, Maryland

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Love this Walmart, they had opened cash register lines........at night Everything else was normal lol read more

It's clean, yes. But of 16 registers, they only open three. It's becomes truly annoying when you are in a rush. This is the case every time I shop here. The employees also aren't very friendly, but it's walmart, so I don't expect kindness here when I spend my cash. read more

This is the greatest Walmart such friendly staff, store manager Tim is amazing and super nice, even stopped and spoke Spanish to a customer in need of help!! Their asset protection team is on point and watched them stop someone and their stuff is secured! Over all 3490 is great! read more

The customer service here is horrible, 4 phone calls to get to the furniture department (1 call was a 20 min wait no answer) (2 call was 10 minute wait no answer) (3rd was a hang up on their part) and last I just gave up to talk to a supervisor cause I was waiting again. Worst part I still didn't get to the furniture department lol smfh. I'm surprised they even have 3 stars cause it seems they must have some ghetto, trashy employees there that obviously need help in more than one area other then customer service. I tried the other Walmart in the area and had better luck. Thanks but no thanks read more

Two hours for an oil change, and when I arrived it was early and only one other car was here. Never again. Now I'm stuck waiting for tire repair. Terrible service may save a few bucks but not worth the wasted time. read more

Just got two rear tires replaced at the Auto Center here. Price was reasonable and hardly any wait....the car rides super smoothly....even more smoothly than it did before I got the tires replaced. REALLY good service. read more

The worst store EVERRRRRRR! The service department hours are posted to open @ 7:00. There are ten people attending in line waiting for the service adviser or service cashier...it's now 7:19. What the hell!! I hate to say it BUT everyone seems to be on their own schedule: one walking around with coffee, another 2 employees chatting about last night and another had to take a smoke break. Wow WAL-MART... read more

This tire department is a joke .. zero customer service.. and no one seems to know what they are doing

BEWARE OF THEIR AUTO CENTER! I had a bad experience at your Hanover, MD auto center. After waiting for 30 min, with no other cars in the garage, The "technician" put the car on the lift, and brought me back stating he is not going to repair my tire because it was worn out. I explained to him that it isn't down to the wear bar, and isn't worn out. He said there is no tread and he can't fix it. I explained that I used to install/sell tires while i was in college, so I know that it is not worn out. He got upset that I knew what i was talking about and told me to leave. The supervisor said that he has to take the work of the tech because he is "walmart certified". The tire has at least 5/32" of tread remaining, its within legal limits, and should have been repaired. The scam to get me to buy a new set of tires failed because I actually know what I am talking about. read more

I really don't much like visiting Walmart for their various Corporate policies but the wife likes the bargains. Normally it is way too busy and I think you need crowd control more than sales associates but visiting when everyone else is working is a good trick to avoid lines and the crowd. Store appears to be restocking which is always a good sign for business. Check out was smooth and fast as well as the friendly staff like Carlitos helping us get out fast by his check out lane. He was engaging, made eye contact and was appreciative of the business we just conducted. Store appears very well managed and kept very clean. If I needes to visit another Walmart, it will be this one again. read more

I call this particular walmart last week to see if they blew up balloons for you and they said yes. I came the day of my baby's party and before buying the balloons I stopped by the Walmart customer service desk to ask one more time about the balloon services and once again they said yes. I go in go buy 10 dollars worth of balloons and make my way to the customer service desk and they say they don't blow up balloons. That they didn't even have a helium tank! wtf Walmart you're all a bunch of idiots who don't know how to communicate with each other and you still want 15 dollars per hour. Pfft. I returned my balloons and wen to party city. Best customer service ever! Bye! read more

Be Aware of your surroundings at night. The past few times I've been to the store at night 70% of the parking street lights werenot working. I was lucky enough to get a park right up in front. If that spot was not available I would not have gone in. I went to the Wal-Mart off Quarterfield Road a few nights later and the parking lot was very well lit. read more

Although I hate all walmarts in general but this store is one of a kind which is cleaner and employees are friendlier than other locations hope the nearby wal-marts learn from this store and improve their standards! read more

This is a very good Walmart!! I know, it's still Walmart, but when you're dying for a car part ONLY they carry, how can you really complain? Not only that, but the store is quite large and carries some nicer items. I walked by home goods and for a moment thought I was in Bed Bath & Beyond. I found my din radio removal tools AND they have MAD CHEAP fresh veggies! Forget Giant and Safeway! read more

I been to a few different Walmarts in MD, so far this is the best one. Clean and well stocked. the customer service line is slow.

I've been to a lot of Walmart stores in my life and this one ranks in the top 3. It is clean and super quiet, yes I said quiet! From looking on the outside my husband and I thought it was small, but the looks we're deceiving. It had everything we needed, I'd definitely go again. read more

If I could leave 0 stars I would. I brought my car in for an oil change at 8am on a Saturday morning and when I drove it not even 0.2 miles out the door after they "finished", my car wouldn't shift. I took it back and had them look at it again and their manager had the audacity to tell me that they are not liable and that she had 2 other customers and WALKED AWAY. She did not review the tapes of her employees like she said she would, she didn't even have the car back in their bay to review what happened before she determined they wouldn't do anything and walked away. After she left, I refused to leave without them fixing my car. A different technician brought my car in to look over it and determined they overfilled my oil, and claimed my car was leaking transmission fluid. Walmart checks your transmission fluid levels and I had paperwork from them stating their check not even 30 minutes prior showed my transmission fluid level was fine. There is no way my car "leaked" all of my transmission fluids in the 30 minutes it takes them to do an oil change without them personally draining my fluids or taking notice of my car purging fluids that are not related to an oil change. Accident or not, I don't know because their manager refused to check their tapes, but do not trust this service center. Do yourself a favor and pay the little extra for a dealership to service your car. Dealership technicians require an actual education on all aspects of your car and certainty more training than "which fluid do I drain" which this place clearly cannot handle. read more

The best customer service out of any Walmart in the DMV area! I recently purchased two bikes online and had it shipped to this store. They were able to install the bikes for me the same day as pick up without any hassle. The employees were very helpful and extremely friendly unlike other Walmarts in the area. The inventory does not seem to get replenished as often but I appreciate that it never gets really crowded . read more

I must say this is one of the best Walmart's I've been to. It was clean, well stocked and the employees were actually helpful. Its seemed as if they actually wanted to come to work today and enjoy there jobs. O but wait, you wont believe it...they had all the cash registers open and no long lines. I know thats unheard of right?? I may just become a regular at this location. read more

All Walmarts are the same wherever you go and whatever city you are in. My sister and I needed to buy some toiletries for the weekend. She got a sleeping bag for less than $15 and all of the toiletries were inexpensive even lower than the prices at Target. Clean store, friendly staff and unbeatable prices. read more

Love this store. you can do your errands also if you don't have time. The best customer service. The staff are nice and friendly. The store is nice and clean. read more

Due to the crazy line at my more local Wally World, I prefer this one. Its also insanely clean & things are where they are supposed to actually be. read more

I'm here using the auto center. Came in Saturday morning at 10 am. The waiting time is kinda long. Wait until noon still not my turn. But the stuff are very friendly and professional. They won't asked you to buy new one if they can repair. Overall recommended. read more

I was about to give up on Wal-Mart but this location has restored my faith! It was very clean, organized, every employee I ran into greeted me with a smile and asked if I needed any help! I was pleasantly surprised to find a Maternity section (by the women's intimates and baby section)! It was a bit small but Maternity items nonetheless. They don't have a fresh produce section but that's not a deal breaker for me. Considering even the parking lot was clean and it's right next to Costco and that's right next to Arundel Mills, I just might make this my go-to route when I have household shopping to do. read more

This is the worst experience I have ever had as a consumer. It took me two days, and two separate trips to this Walmart service center and I still did not receive any form of acceptable customer service. The first trip I was trying to pay my rent as the online payment service was offline. I went to my closest Walmart to pay it via money gram. There was only one, older woman with gray bangs tending to a long line of customers. I waited in the line until it was my turn and explained what I needed to do to the employee. She dismissed me, told me I needed to fill out a form and get in the back of the line *note: she had previously taken 20 minutes to open a TV box for another customer. I did as she said and waited in line yet again until she waited on another customer and let her fill out the form at the counter. I left livid. Today I came back and filled out a new form before getting in line to be prepared. I get to the front and the lady from yesterday is there again, but I am "helped" by another woman named Cynthia. She informed me that the form I had was the wrong one. I pointed to the lady that I saw yesterday and told her that she was the one who said I needed the form. We got to the point of me inserting my card In the reader and the woman walked away saying it was time for her break. No one came to relieve her and I was stuck waiting for help. There was no way I was going back through the line so I left without ever finishing my task. Worst experience. read more

I can't stand aisles that are blocked with pallets of cheap plastic stuff. However, with falling prices I do what I can to cope.

I love the low prices, just wish that the employees were a little bit more knowledgeable with the departments they work in and always available. read more

Super friendly staff but had me waiting for 2 hours before they told me that they couldn't open my oil filter. The only reason I found out was because I walked up to the counter to get a status. read more

It's known that Walmart is supposed to be a joke with customer service. My husband can't believe I really like this Walmart. I've had my fair share of Walmart from other states and came across rude and incompetent employees. This is one of the few twighlight zone of Walmart's. Employees don't avoid me! They greet me (not the greeter but those inside) and ask if I need help! Like I was shocked by this and it's not a one time thing! One time, I had an employee really take his time to help me instead of give up and lie! They also had no attitude about it. Shocker! They're also well stocked. They've updated the aisles by labeling them so you can find products based on Walmart app. read more

I was appalled by the level of customer service today (9:30pm-10:15pm). I went into the store to return items I purchased a week ago (one with receipt and one without receipt). The customer service manager named Tasha was very unfriendly from the start when we first went up to the register. She lied to me saying that I will have to take the item I purchased at the Columbia location there (Walmart policy states it can be returned at any store) and that I would have to go find an open registrar somewhere else to get the refund for the item without the receipt. Then she changed her words again saying that the registrar was closed so I'll have to bring back the item without the receipt (store closing time is 12am). Thankfully, another associate named Donna stepped in and she was able to refund the item from Columbia and process the gift card for the one without the receipt. Already upset from the condescending attitude and discriminatory treatment, I went to buy something small to make sure that the gift card worked correctly. On aisle 1, an associate named Akiel charged the item on the gift card but there was an error with the transaction (balance information not shown). He called several people over for help and finally Tasha came by to approve the request (she commented, "why are you calling me here for?"). It is evident that the employees at the Hanover Walmart store needs correctional and reinforcement training on customer service. I left this place sick to my stomach having been treated this way when I came in simply to make returns. I hope the store manager will take this feedback seriously and take necessary steps to improve the way they operate and treat anyone who comes through those doors with respect and common courtesy. read more

Every time I come here there is never anyone in the crafts and sewing area and usually I have to hunt someone down and usually I get attitude from the other staff. Today iv been waiting here for 30 min and iv asked two staff to help. read more

Really surprised - I was in today and every employee that saw me greeted and and asked how I was. They were stalking the store and it was clean. Great experience. read more

Money Gram customer service at this Wal-Mart sucks, I went here to retrieved a money gram that I sent to a friend of mine a year ago and she never picked it up. First off they didn't want to help me, made it seem like it was more to do then it was, had me call the main branch of money gram and the person on the phone told me they were suppose to call. So after being mistreated, I asked to speak to a manager. The manager arrived promptly and assisted me. read more