Only giving this one experience a one star, not the store in general. Today I went to return some shoes and other items. A few weeks ago I bought two pairs of shoes without trying them on (I was hurrying and assumed my normal shoe size would work) and when I went home and put them on I realized they were a little too snug for my feet. Unfortunately I had thrown away the receipt and taken the tags off, but I figured since I just needed to swap out the sizes they may allow the return. I walked into the customer service section to a woman named Bea who greeted me with an exasperated sigh and snappy "are you returning?" I'd like to point out that there was no line, and she was seemingly just hanging out when I arrived so I don't know why she seemed so stressed out to begin with, but whatever. I explain my situation and she says with attitude that if there are no tags and no receipt, she cannot accept the returns. I say well if I'm just swapping out the sizes would that be allowed? Again, she sighs and says "if the same shoes are still back there and are under $12 you can swap them out. Go back and bring them up here and we can do that." I say okay, go to the back of the store, get the correct sized shoes, and bring them back to the desk. She then says "oh I need the same sized shoes for the scanner number, can you go back and get them?" Of course I go and do that again. When I returned this time, there were two new customers in the line. I waited for her to finish helping the customer she was with, then she literally yells at me from the desk "I can't return this one pair of shoes, they've been worn" and flops the shoes upside down on the counter to show me the bottoms. I say "I didn't wear them outside, I literally put them on at home and put them right back in the bag to return them, the bottoms of the shoes look exactly like these ones I just pulled off of the rack." Again she snaps at me and says they can't be returned. At this point I'm just fed up with this ladies nasty attitude and lack of customer service, so I said whatever, and went on to do some shopping. It wasn't until I was checking out that I realized I had left the pair of shoes she wouldn't return at the counter, so I went back up before I left to get them back. Wouldn't you know that she had put them in the returns box with the other pair I had grabbed from the rack to swap out, to be returned and put away! So the shoes are too worn for me to get my money back, but not worn enough that they can put it back on the shelf for someone else to buy?! I work in the service industry, so I hate to be a complainer, but this woman needs addressed. I came into the store in a good mood and did nothing to deserve the attitude and nasty responses from this woman, and the fact that she was in a golden vest (which I assume means you're some sort of supervisor) and was still so rude and refused to return my item but then was going to go put it back on the shelf really angered me. I know how it goes and how hard working in retail can be sometimes, but that doesn't give anyone the right to be downright rude and treat customers like they don't care about our business. I told the other supervisors (who were very nice)and they said they would talk to her, but I'd like corporate to understand that supervisor Bea needs an attitude adjustment if they want happy customers. Sorry for the long rant, I hope no one else is treated so poorly by her!! read more