I recently moved to the area-Oxon Hill and frequent this Walmart on occasion. On this night in particular 4/15/2019 around 11:15pm I came in looking to purchase and Apple branded adapter for my phone. I recently moved and don't have cable so I was looking for a means to entertain myself during this transition.
I literally went to the electronics department in this store looking for the cable, but I didn't see it and assumed like all the rest of the Apple products they have it locked up. No big deal, so I walk around looking for an associate so I can inquire about this cord. I make my way through the entire electronics section without seeing an associate until I finally saw and older lady doing stocking in the aisles. I call out to her and say "excuse me ma'am", she looks at me, doesn't acknowledge me at all and continues doing her work. No biggie again, I'm irritated that I have to literally stalk an associate down, but I gave her benefit of doubt thinking maybe she didn't hear me...So I keep walking towards her with a smile on my face saying, "excuse me, hi ma'am". This rude woman was STILL ignoring me like a child as her not acknowledging me would make me go away. Once she finally acknowledged my presence with consistent eye contact (she didn't speak at all) I asked her could she please point to an associate working in electronics. She tells me "there's someone there", as if I haven't been searching for someone this entire time. I respond to her and tell her no there's no one there and continue looking for someone to assist me.
Again, finally I see another associate walk by and I ask her could he please help me with a product in electronics. This guy tells me the person who works electronics left at 11.....?!?! I'm not sure why I would give a damn about that seeing as thought the store is still open. You would THINK customers would be the main focus. Screw stocking, screw whatever else you're doing...your customer is the main focus. Even though he wasn't able to assist me he did tel me he would get a manager over and came back 5 minutes later telling me she would SEND someone....so I wait AGAIN. 10 minutes and NO ONE was SENT for me. Mind you, I'm not the only customer distressed because of the lack of customer service at this store. It was myself and another young lady who were on the receiving end of this foolishness.
YET again another associate passes by and at this point I'm loaded and ready to say screw everything in. I recite to her the same info I've been giving everyone..except this time she was able to actually give me an answer. She informed me that he cord I'm looking for is actually SOLD OUT.
ARE. YOU. KIDDING. ME.
So this incompetent store just wasted 15-20 minutes of my time not doing the one mains thing they're there to do which is service customers...only to wait all that time and find out the cord I'm looking for is sold out. I NEVER saw a manager and trust me I was looking everywhere to give someone this bit of feedback from this experience. Unfortunately since I wasn't able to find anyone...not a soul here I am telling my story to good ole yelp. I will NEVER step foot in this Walmart again for ANYTHING. Even though it's 8 minutes from my new home. I will go out of my way to go to the Walmart store when I need something. And honestly that's IF I decide to patronize Walmart again. This is first time I've received this level of negligence, incompetence, and total disregard for me as a customer. However I guarantee it's the LAST. I had an entire list of things to get from this store on addition to the adapter and I abandoned every thought of all of it and left with nothing after experiencing this.
DO Better smh. read more