I have to agree with the main sentiment about this particular Walmart - it has got to be one of the most miserable shopping experiences I have ever endured.
Where do I begin? Whether it is the consistently under-stocked items, the depressingly long queues @ the few open cashier lanes, the careless and insipid attitudes of the employees, and the even more appalling, crass, and major-league obnoxious behavior of the average customer here - I honestly try to avoid having to come to this store if I can help it.
I take on board the point made by a previous reviewer about the locality being the source of the very pool that is representative of both the employee and customer base. But let's be real here - basic good manners and behavior are not exclusive to, or synonymous with any specific socio-economic classes. Such a suggestion would be utter tripe.
The consistently terrible customer service I have observed in this store is not helped by what appears to be an apathetic management structure, and it seems the whole store is a case study in how to run-down a business. I genuinely feel bad for those employees who try their best to do their job, but I suspect that these are a minority based on the visits I have made here.
The employees I have come across usually do the classic eye-roll whenever I have asked them for help finding a particular item, as if I am placing an unwarranted burden on their shoulders. Or exhale so exaggerated and act so unfriendly, because out of all the employees you could have asked for help, you dared to ask them. I have rarely noticed a sense of urgency, but usually always see employees yapping away to peers or customers, perfectly oblivious to their work. I genuinely don't understand why there is such a pervasive sense of "attitude" about the place. And asking somebody to move their shopping cart out of the way often times results in people giving you a look as if you've thrown down the gaunlet and insulted their honor.
The parking lot has got to be one of the most depressing sights on this planet: there is normally always all sorts of rubbish strewn in front of and alongside the exterior of the building. Its as if neither employees or customers have any sense of pride in the place they work or shop. And why some people feel the need to idle in their cars in the middle of lanes or in the common alleyway that borders the Lowe's next door is beyond me - it is so infuriating. It is not always obvious if a car is coming or going, waiting for a parking space or for a solar eclipse - making eye contact with that driver (or passenger) results in anything including a mean mug, a disinterested or dismissive glance, or body language to make the point that they don't give a blue shite about their obnoxious behavior.
I usually head to the Walmart off Richmond Hwy in Alexandria, when I have to make a visit to this retailer. It's a shame though given this one is relatively close to me - but nothing about this specific Clinton location appeals to me from a customer service perspective. read more