When I first started using this pharmacy, it was honestly frustrating because the lines were always long and there was usually only one person working. Even though the employee would often assist two customers at the same time, the process still felt slow. However, since they introduced their new system with three self-service kiosks, the experience has improved significantly. Even when there's only one employee working, the line moves much faster and the overall process is more efficient. The staff has always been friendly, professional, and helpful, and the store is typically well-stocked with what I need. My only complaint is the phone system. You can no longer speak directly to a live person when you call. Instead, you have to leave a message and wait for a callback, which can be inconvenient when you need immediate assistance. Overall, the improvements to the pharmacy process have made a noticeable difference, and my experiences there have been much better lately. read more

Ola the pharmacist is extremely rude, much more than the young man with the bush was. The pharmacist kept asking the same thing several times until I decided to move around so I do not give the reaction so many give by just leaving. This place is sub par and I'd like to note it is worth it to go somewhere else even if it is further away. Ola has no customer service and should be replaced and retrained wherever she ends up. Shawn is on the other hand a better person than the other personnel in the pharmacy and this should be noted. read more

CVS Pharmacy - Stay away from this place - Drugstores Near Me - CLINTON, Maryland

I typically use the CVS Rewards app for Pick up and go. I also use the delivery service occasionally. The Rewards app has lots of deals and coupons to make shopping easier when you're in a hurry. read more

CVS Pharmacy - CVS Rewards App - Drugstores Near Me - CLINTON, Maryland

Tried to get flu shot. Was standing in an empty line at the vaccine checkin. There's a lady at the counter but doesn't acknowledge. I walked out and went to Walgreens at the other side of the street. read more

Came in with my sick nephew....told it would take an hour and when returned was then told it wasn't ready and that it would take another 1/2 hour.....4 people in the pharmacy... only one working....Will never go to a CVS pharmacy again in this life or the next. read more

I can't stand this pharmacy! My daughter's prescription was sent in at 4 this afternoon. It is 7:19pm and it's not ready!!! Please explain to me why?? It's like they simply don't care. Tonight will be my LAST TIME STANDING IN A LINE TO BE TOLD MY PRESCRIPTION HASNT EVEN BEEN STARTED!!!! I purposely didn't come straight here because they are known for the lack luster customer service at the pharmacy! I have things to do! I hate this pharmacy read more

I arrived at 11:50 to pick up some second skin. I knew I would be in and out within 3 minutes. When I arrived the doors were locked and another patron said he had been standing there for 15 minutes knocking on the glass window and no answer. I tried calling the store and no answer. Around 11:58 they finally answer the knocking on the glass saying the store was closed. We had both said we were standing there waiting because the posted store hours are 7:00-12:00am. He finally that the system was down and wasn't able to make purchases with no signage saying such. They were sitting at the registers on their phones. Horrible customer service. read more

Came in to pick up my daughter's prescription and they told me it would be ready in 30 minutes. I drive home, come back and then they tell me they don't have the meds to fill it. No call, no text notifications, nothing. Extremely disappointed and frustrated! read more

To say the customer service at this location is bad would imply that there is some service being provided. For a location that keeps the entire store locked up it is impossible to find an employee to provide assistance, after you finally find an employee they have the audacity to tell you they are busy and will get to unlocking merchandise when they get around to it. This all makes sense when you ask to speak to a manager and they are no where to be found. Do yourself a favor and drive the extra 5 minutes to Walgreens! read more

The store was busy and the staff did their best to stock the aisles, help customers find items and help with checkout. They were cheerful and helpful. read more

Unorganized. Slow. Long lines. Prescriptions will be promised by a certain time on the same day, but it might actually take a week at least. Nevertheless, I'm glad I'm not in dire need. But if you need a dependable pharmacy, this ain't the one. read more

GET VACCINES ELSEWHERE I followed the protocol, scheduled my appointment, arrived EARLY, then waited 20 min only to be told they are ignoring their online system, so no vaccines after 5pm (?!). Most of us work and need to have services AFTER 5PM. An absolute waste of time with NO apology, NO acknowledgement of disregarding their OWN CVS company policy, and ZERO effort to offer an alternative appointment. I am glad that we ALL have better options available to get our FLU SHOT this Fall. I would not return to this CVS on Branch Ave. for any products or services. I would not recommend this business to others. read more

Rude Pharmacist! We had appointments scheduled for more than a week, arrived today to get the Covid-19 Updated Vaccine and after the Pharmacist gave us the run around, she had us stand around for almost an hour, and then told us that she only had one vaccine available and could thaw out another for tomorrow. We decided to just leave.We stopped going here years ago but since they shut down the Pharmacy at Croom Rd, we chose here for the vaccine but not ever again. This place is still a MESS! We were able to get a last minute appointment at Brown Station Road. read more

Absolutely horrible rude service. The young lady working the register is the rudest person I've ever encountered at a CVS .she should be fired immediately. If CVS is reading this post they know who exactly is working the front register if the store. read more

This location has the worst customer service I have ever came across. I order my medication days ago and today I go and pick by it up 1:20 and was told after 2pm. I walk out five minutes later at 1:25 I get a text telling me to get my medication. The games this location plays with peoples medication is unacceptable. This affects people's health yet the power trip they have at this location is going to their head. Let another person treat them this way they would lose their mind. I order my refill online and no one order the meds. Let's not talk about not counting control medication correctly. Someone open sealed bottles to place them in one large one and shorted the medication. The pharmacist didn't want to count them and used a pill counter and they were still short and looking shocked. Thank god I over heard a lady state she was short when she picked up her medicine which made me go and count mine. CVS HQ and the DEA needs to look into this location. This location needs some serious help asap. read more

I had the same experience as everyone else. I hate this store with a passion. My son has a traumatic brain injury and his Tricare was canceled due to his medical discharge. I have primary insurance but the copays are $55+ for each of the 20 meds he takes, hence Medicaid is supposed to pick up the rest. This store had the audacity to argue with the CVS pharmacist at the VA store I had to have my son's meds transferred from due to MD Medicaid. The tech in VA put in his medicaid insurance info while i was there. When i got here, they had no info. Then the pharmacist got in a fight with me telling me it wasn't going to be covered. She finally did it and goes oh - looks like they did cover it. I don't know how that happened. These people have the laziest attitudes ever. Our primary insurance allows us to get a 90 day supply in a CVS store for half the mail order copay and it clearly states it on the card. The pharmacist argued with my husband for 45 minutes that it wasn't possible and that type of insurance didn't exist and kept sending him to the back of the line. He was on the phone with the CVS pharmacy when he made it back up front and they confirmed with the tech that it was true. Then they threw all his meds around, one of which has a $200 copay and is a liquid. He now just has me fill them in VA at the 24 hour store by Fairfax Hospital where they have everything, including the narcotic pain meds I take. I swear they never order any at this store. In summary if you can make it to Waldorf go to one of their stores or the Walgreens or Rite Aid across the street. They're helpful and pleasant and clean in the store unlike this one. read more

CVS Pharmacy - Fight the impulse. Don't do it. Don't enter. You will hate yourself. - Drugstores Near Me - CLINTON, Maryland

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I would like say thank you to Ms. Teresa that was working as a cashier today 1:00pm on 07/25/21. Her friendly helpful spirit made visiting CVS much better. On my purchases she offered to check the expiration dates and I never came across anyone who has done that before. She was super sweet and nice. Thanks again Ms. Teresa. read more

went to cvs had an issue with my current insurance .. showed the technician my new insurance card and she changed all my prescriptions accordingly in price .. thereby making the purchase of my prescriptions much more manageable ... thank you technician for your time, patience and understanding when you're on a fixed income .. every little bit helps read more

this pharmacy is horrible, I would never recommend it to you unless I was your enemy. I was at the pharmacy at 2 PM. I was told my medicine to be ready at 6 PM when I went to the counter to pick it up I got a major attitude from the pharmacist and the medicine still isn't ready don't ever have your doctor call medicine into this pharmacy because it is an awful experience. read more

I worked with a staff member at CVS on Branch Avenue in Clinton, MD in the pharmacy dept. This person was knowledgeable, attentive and understood what was needed on the phone call. I needed eye drops for my daughter to relief pain in her eye. Thank you for your customer service. read more

Excellent service from Theresa! She was able to walk me through the photo process with ease and confirm I'd be able to get my project done today. Thanks for your Amazing Service Theresa! 5 Stars! read more

A star of one allows me to write. My elderly parent came to your establishment for a booster. 'Really, you can't administer boosters to the elderly from their vehicles?' Whats the liability? Respect the aging. They didn't get to be their age disrespecting and under serving. SERVE YOUR COMMUNITY. read more

This will probably be the shortest review I ever write but this CVS......this freaking CVS lmao, is horrible!! I mean how do you have nothing in stock? Nothing! Then customer service, it is nowhere to be found. One guy (CVS worker) was sitting behind the counter, on his phone, while there was one cashier working and 7 people in line. Ummmmm, get that booty up and get the line down. SMH. Also, the cashier that was working had nooooo personality at all and seemed to have a major attitude. Ew. Girl put a smile on or something. You work in sales/customer service for goodness sake. So no, I will never come back, and yes, I suggest you to do the same and stay FAR FAR AWAY! Favs: Psssshhhhh ... ::hair flips:: anyways! Would Change: Do better! Tis all -_- read more

Writing reviews for things like CVS' really mean you hate the place. Because in all actuality, the big scheme of things...no one is really yelping their pharmacy choice. But if you happen to be that type of person; that person who wants to make sure they are making an informed decision before entering a relationship, a long relationship...a supposedly commited relationship with a pharmacy...this review is for you... DO NOT EVER FILL, REFILL, GET SENT, ENTER THIS PHARMACY UNLESS YOU HAVE AN EXTRA HOUR OF YOUR LIFE YOU HAVE NO INTENTION ON EVER GETTING BACK. EVER. This place...you can call your meds in 2 days in advance and you get there and its still 65 people waiting in front on you and they still don't have your meds ready. Try to call...the most rude people ever. And there are at least 14 people working behind the counter. The most i've ever seen at a RX. Like what are all yall doing???? Crotcheting a blanket? Patience isn't my thing, but the lack of professionalism, coupled with the fact that no one is on their job is just upsetting. I just called to have my last RX transferred. I just can't do it with them again... I need all the hours in my day. read more

Most outrageous pharmacy pickup experience. Long line, one checker and a totally ridiculous practice of having customers who are waiting on prescriptions can just walk up to counter to pay for their prescription regardless of how long customers have been already waiting in line. When I got in line for cashier, there were 5 people ahead of me. I was in line so long that pharmacist called out names of two customers waiting for prescription to be filled. These persons were handled while the pickup line was steady growing. One of the customers called had two prescriptions to process but only one was ready, cashier had all of us wait until customers second prescription was filled by pharmacist then complete ringing up. Then a second prescription pickup was called and again we are in a growing line of people waiting to get to counter to get their prescriptions. Now the pharmacist calls out that another customer's prescription is ready for pickup and I recognized that I was in line when this customer dropped off their prescription. This procedure is wrong and it should be first come next served at register. Anytime I've waited on a prescription, I've gotten in line to pickup and pay. This change in procedure needs to be changed. I wish I could give negative star rating. This place sucks! read more

No probs Here! Love and in-and-out pharmacy. Cvs is notorious for their crappy pharmacy lines. Cleanliness around the store could have been a bit better. read more

This is by far the worst CVS I have ever had to deal with. First off I have tried to call the pharmacy for 3 days and have not been able to talk to anyone in the pharmacy department. I'm working out of town and was trying to get my medicines transferred to this pharmacy. I even tried to call the store general line and couldn't get anyone. Avoid this place at all cost!!! I will take my business elsewhere. read more

This is THE WORST CVS Pharmacy in the world!!! Everytime I go there it is a long line down the aisle for the pharmacy. My doctor sent a prescription to them at 4 p.m. and they said it would ready in an hour. I arrived at 6:30 p.m. (2 1/2 hours later) and it still was not ready. Luckily for them I had a 30 minute wait in line before I had to approach the counter, which gave them a little more time. I am so glad that I cut the line when I first arrived and asked them to check to see if it was ready before I stood in a line extending down the aisle. Don't even get me started on the regular check out counter in the front. They are slow as well and don't appear too bright. Once cashier preceded to put on lotion before ringing me up and her lotion was not all the way rubbed in. She handed me my change and said "If it feels wet, its just lotion." Why would I want wet money from your lotion!!!?? I told her that she should have waited until her customers were gone before she started moisturizing. I was grossed out. I hate that CVS. The only thing it has going for it is that its 24-hours. You may get faster service at 4am (I had to go one time at that hour and was in and out...for a change). Thumbs down! read more

How does CVS get a one star? Well, this review is strictly for the pharmacy! This has to be the most unprofessional pharmacy I've ever had the displeasure of visiting. The line is always long and slow (more so than most pharmacies). My prescriptions are never ready when they say they are. The staff is untrained, and seemingly unconcerned. Staff that does seem to care are flustered and running around. Often, I'll drop a prescription and come back and they'll tell me they don't have the medication, or they can't find the filled prescription, yada yada I would never use this pharmacy again, but my boss uses it because it's close to our building and I always have to run to pick up his prescriptions.... Don't worry tho, there's a chipotle and starbucks nearby to chill my nerves! read more

The famous Chef usually do not review pharmacies but the overall service in Clinton, MD is so bad for every business the famous Chef Thomas will review every business in Clinton to upgrade the area. This service is the worst in the metropolitan Washington DC area. Do these people even care? Look at the other ratings here CVS DO YOU EVEN GIVE A DAMN THAT YOUR PHARMACY RATING SUCK? When the famous Chef Thomas informs the pharmacy clerk that they have lousy ratings the bovine asks the famous Chef Thomas "Do I want to continue?" This further amplify the low grade service. Let's add insults to injury. The famous Chef Chef Thomas is going to put a stop to Clinton's service problems. The famous Chef had to tell the clerk her comment was totally inappropriate. read more

I haven't had a problem with this CVS until yesterday, an employee in the pharmacy drop-off section(Samantha)decided to yell out, "Don't you have Medicaid." She did this about 3 times while the store was crowded and the lines were long, as to embarrass me for having Medicaid. I have MS(but don't look it)so I was super disrespected by this. Then I was in the end directed to come back because I left my insurance card in my purse. I came back today and caught attitude from someone else doing the same insurance processing. I'm taking my prescriptions out of this pharmacy(they need a drive thru anyway.) read more

If I could give them 0 stars I would. They have the worse customer service ever. I just called to check on my moms prescription the lady hung up on me. Then I called and the gentlemen help me. But every time I go in there the lines are long. They text you, your meds are ready and they are not ready. One time I got all the way home and they did not mix my sons prescription up it was horrible. I HATE CVS ALL OF THEM. read more

I called cvs pharmacy and was put on hold for at least 15minuets...got tired and hung up called back again waited an additional 20 minuets got tired of waiting hung up and decided to go into the store... customer service is non existence at this cvs read more

INSANE that all I can say I'm a darker skinned mixed AMERICAN and when I went to this CVS to get a RX filled I was treated like shit! they prejudice pharmacy tech was taking "African" Americans (who are still just Americans no need to add African in front of the word American) before me as I was standing in this long ass line it came time for me to be next and the tech took the male behind me and then a female as if I was part of the display unit at the end cap of the aisle I felt so invisible so after standing in the line for about 45 mins just to drop off my RX and after the tech acting like a bitch I just took my script and went to Rite Aide across the street why I didn't just do that to begin with I don't know but bet your bottom dollar I will I repeat WILLLLLL NOT spend any of my $$$$ in a place that treats the other races and ethicizes differently and so rudely read more

Ain't no need to go into detail see other posts they said it all............try the little independent pharmacy next to Subway in the next shopping center before you get to the firehouse, they take most insurance and I was in and out in like 5min read more

Worst customer service,they lost my prescription and didn't even apologize,i had to get a new prescription and I couldn't take my medication for 2 days. read more

How do I give it ZERO stars? The pharmacy is definitely the worst ever. The employees don't give a rat's ass about anything. Zero customer service skills. If you are picking up your meds, call ahead. Do not believe them when they tell you "It'll be ready in 1 hour". It won't. Don't waste your time going to this place. It's a mess! read more

Currently I'm in the pharmacy line to drop off prescriptions and update my insurance so I can pick up my meds. There's a line for dropping off meds. A line for picking up meds. A line at the consultation window. The pharmacy call line keeps alerting workers that there are people on the phone. There's one tech and one slow moving pharmacist. I have come here so many times and left due to the lines/ service here. I can't really leave this time due to my needs. I would say more, but it's unnecessary. Judge for yourself, as to whether or not this will work for you. read more

If zero stars were possible that's what this place deserves. I'll be filing a formal complaint. I have a prescription that I've taken for the past 15 years and I've never had an issue filling it at any other CVS location. My entire patient history is in their system but for some reason the night Pharmacist at this location refused to fill it. When I dropped it off I was told it would be an hour. As always my insurance was run prior and the lady told me it was covered. The prescription was written by the same doctor it has been for the past 4 years and in the same dosage. I waited in the truck only to return inside to have this idiot refuse to fill it. He stated a law that isn't even correct and when I rebutted it he then used "in my opinion" in his statement. I'm sorry don't we go to the doctor for an opinion? He wasted my time from midnight until 1:00am he has no idea what he's doing and doesn't know the correct regulations in his own profession. Medication is being dispensed based on his "opinion?" He needs to be removed from his position and is a liability to CVS. read more

My mother goes to this pharmacy and is so frustrated she had to call CVS headquarters. She was promised as a long time CVS customer of many years that they would guarantee improvements in the location. They gave the wrong dosage of the medication but fortunately it was recognized before it was taken. CVS apologized by saying that even though it was a different dosage it would not have caused any harm! Once they gave time release tablets in place of regular tablets. I'm a chemist and deal with pharmaceuticals, dosage and timing are very important especially when a prescription is kept at a steady dose and taken for years!!! They have misplaced prescriptions time and time again. She is stuck here because it is the only place where her insurance is covered. Today the pharmacist told a customer he did not have a prescription on file there. The person insisted that he did and was there for 10 minutes, but the pharmacist kept telling him he had to go back to his doctor for another prescription. The man refused to leave so the pharmacist starts looking into the stack of prescriptions supposedly put entered into the system the night before and there she finds the mans prescription and fills it immediately. Evidently the one person didn't feel like doing their job and it trickles down to a few people taking the heat. Either way somebody needs to be fired, the system need to be updated or they need to get a new pharmacy in Clinton. They don't even deserve one star! read more