Negative experience each and every time, I place photo orders. Regardless of the means of ordering,…read morevia online, the photo app or the machine on location. When orders are stated to be ready they are in fact NOT. I've arrived several times and was told I'd have to wait until later, wait until a manager is able to print orders or something else. The staff is very unprofessional, can be demeaning and ignorant. This is not how business is conducted and patrons of this store should not be expected to deal with this nonsense. Last night I placed an order, time for pickup was 8:51am the following morning . I arrived after 9:45am and was told my order was not ready and I would need to come back later. When asked what time the guy said someone would be in around 2pm! I let them know my order stated it was ready at 8:51am. He went back and forth with me saying it's not his fault whoever worked last night didn't run the machine and I will have to wait for a manager who knows how to run the machine. Another employee interjected when I began to explain this is an inconvenience to customers who place orders and travel in to pickup. She let me know he doesn't know how to run the machine. When I asked if my photo would be ready by 2 they laughed and said no the person comes in around that time. The way I was handled was down right not ok.As I began to walk away I heard someone burst out laughing, I turned and said this type of treatment of your customers is not funny and I will be making a complaint , someone said "fuck you" in a low tone. Sad to say this was not the first incident like this. With different employees. As it is graduation season I suggest no placing orders at this location if you need them by the given pickup time. They did this same mess when I was getting married and I had to cancel my order and reorder through another photo printing store! I hope corporate is able to get this location in order because there is no reason they act the way they do. It's never overly busy, staff just seem to be untrained in professionalism and on how to do their jobs.

Ordered for a delivery order. My items were never received. I called the store I spoke with a young…read morelady she tells me it doesn't say your items are delivered yet. But it did. So she tells me one moment and transfers me to pharmacy for no apparent reason. The person in pharmacy is of course confused as am I. I can hear them all whispering in the background saying it's a DoorDash order etc. the pharmacy associate then tells me they can't help me because they already handing off my order. Please teach the kids how to do their job effectively. As a pharmacy associate that was definitely not the way to handle that situation.

This CVS pharmacy is very hit and miss. Some days they are friendly and on point, other days I have…read moreto give them my insurance information "yet again" because they oddly revert to using something outdated like a GoodRX number. I would probably give them one or two stars because they tend to frustrate me with inefficiency with the insurance, texting me my prescription is ready and then saying it isn't when I arrive, or oddly deciding to stop texting and start calling me with an auto-alert about my mediation - I prefer texts and had my app account set up that way! But today, the lady who helped me was great! I went to pickup my prescription that was way overpriced (and when I called in advance the person who answered claimed they did indeed use the right insurance - but of course they didn't). When I arrive I tell her I have two prescriptions to pick up but she can only find one. I told her I just got a phone call the 2nd one was ready. She then looks into it and sees that they had applied one of them on an old account I had when I lived in another state many years ago. Why they would use that account when I they have my Maryland account information and have been using it for the past year I have no idea. She then checks and confirms the price I was given was indeed wrong and she fixed that - saving me almost $20. Lastly she said she would consolidate my accounts so this won't happen again. Now that's service! She should get employee of the year at this CVS, because many of their employees can learn a lot of customer service skills from her!!!

Drive-thru is temporarily closed. So you have to come inside and stand in the long line. Which can…read morebe a painful hassle for those of us with mobility conditions and limitations. I come to this pharmacy because they offer the drive thru option. The pharmacy counter attendant, Angie was very pleasant so she made the experience better. She was absolutely a hoot to watch, as she interacted with her customers. What a phenomenal attitude she exudes. Shows she really enjoys what she does! Angie for president!!

Very clean. Always very friendly and helpful when I walk into the store. Keep up the GREAT WORK.read more

I give them a one star only because this is the lowest option they allow…read more I went to the Walgreens on high street in Waldorf Maryland Nov. 3, 2023 and brought a gift card and the cashier told me my card didn't go through when it did go through. He tried twice and both times stated the card didn't go through, so I showed him he received 2 authorizations on my card. I advised him to cancel those transactions and I'd pay in cash. He then asked me to go to the next register and I paid in cash. I asked him was he going to void the card transactions and he said he didn't know how and got the manager who told me to dispute this with my bank. I call the corporate office and they said someone would contact me within 24 hours. A week went past and no one from corporate contacted me so I sent them another email and no response. I spoke to my niece who went to this same Walgreens in July and she purchased a gift card at 8pm. When she went to use the card the next day her purchase was declined. When she called the number on the card to check the balance there was a charge on the card the same night she brought the gift at 10pm. I am more than convinced that there is internal fraud going on with Walgreens and they are not addressing these issues at this location and maybe other locations. Why are there so many issues with the gift cards and why is the staff not properly trained on how to handle an error they made. Why have a manager on duty who doesn't know how to void a transaction when the employee made the error. I'm just curious as to why corporate has not contacted me to even acknowledge my issue. I spoke to a family member who stated Walgreens wanted me to dispute this with my bank because the charge is under the card floor limit and the bank would take the loss and Walgreens took in revenue to make it look like they had a good year in profit when majority of their profit is due to employee error that they refused to address or refund. Not sure what government agency needs to get involved but we are researching this to get them involved. Stay away from Walgreens or you'll be fighting to get your money back.

CVS is one of my go-to stores for personal care items. Although the app can be a little wonky the…read morefarther away you are from the front of the store, I can always find savings. Along with the CVS app coupons and gift cards from other money saving sites, I can always find a way to save my coins

The Staff at this Pharmacy was insoucient to the point of rudeness. Another CVS at Target was out…read moreof the medication my doctor ordered but said that this CVS, the one in White Plains, had it in stock. They said it would probably take them an hour to fill it. So I asked them to transfer the Rx there. I then called this Pharmacy and got a recorded message saying that they had received my prescription order and they were filling it, how much tge estimated cost was,, and they would notify me when it was done. After waiting for 2 hours I went into this Pharmacy here in White Plains and was told that they also were out of stock of that medicine. I told them the Target CVS had said it was in stock and that their recording said they were filling the prescription. The staff person looked annoyed, and she told me no all that means is that it's "on the truck" to be delivered to them. The truck hadn'tcome yet.. So I asked when the truck was due to arrive and she shrugged and said sometime between now and 7:00 p.m.. (it was 1:00 in the afternoon). Another staff person behind her pointed out that in fact, the truck might not be delivering their stock until the next day. This was not a maintenance prescription; this was an urgent one. I think to most people there's a difference between having something in stock and having something on order to be delivered sometime -- unknown -- within the next 24 hours. So I asked her to please write down the name of the medicine so I could call other pharmacies to see if they had it because I could not wait for 24 hours. She practically rolled her eyes and then wrote down the name of the medicine and handed it to me. I asked her wasn't there a dosage that was prescribed, and she took back the paper and jotted a number (7.5 -- no units like mg or ml). I left and called Safeway which is not affiliated with CVS, and their staff person actually put me on hold and looked in the stock room to make sure they actually had the prescription in the store, not on some truck somewhere. But now the doctor had to reissue the prescription to Safeway. The main reason for this one star review is that, while the staff probably has no control over a ridiculous computer system that indicates they have a medication when in fact they do not, the staff attitude towards a customer was inexcusable. Here, I had traveled out of my way to discover what I was told on the phone was not true, and they acted like I was an annoyance. At least the previous Pharmacy at Target notified me that there was a problem with the prescription and an actual human being called me and explained that they didn't have it in stock. I hope never to have to use CVS again, and I will especiially avoid this particular location in White Plains. The staff at CVS in Target at least has manners and professionalism. Avoid this place if you can.

They are always friendly and never too busy to make you wait. Sometimes the prescription is ready…read morebefore i get home from the doctor. They can deliver if asked. They beat CVS and Walgreens every time.

Fast, efficient, accommodating. Lady at the front was wonderful. I came from MedStar and CVS was…read moreclosed between 1:30-2. Came here immediately. Was able to get my prescription in and out within 10 minutes or so.

I was at self check out and there was no one standing there. Now there were two people ahead of me…read moreand there was no staff. As soon as I got to the register I feel as though I was profiled because a lady came and stood there. Once I rung up everything she left. I won't be returning if I'm made to feel like I'm a criminal

First time here. And even they need to take better care of order in the store, this was not my last…read morevisit here. First time in a long time that I walking between the aisles and someone actually come to me without me asking and asking me if he can help and what I am looking for. I wasn't ready for that, usually employees try to get away from questions of shoppers. So he walked with me and showed me the specific shampoo I was looking for. I was almost sure they do not carry it anymore. So store is good, can use some order, but service is something I haven't experienced in years.

After a long day at work, and a line full of 10 or more people, I watched 3 people in the pharmacy…read morehelp someone figure out a $10 refund instead of getting the line down and providing customer service to the others. There are elderly people and people coming from the doctors in pain. Have some type of sense to move the line down while you work out a refund issue. Absolutely ridiculous.

On the phone, they can be the rudest. In person, the nicest ever. Boy what being in person can…read moredo

Absolute worst experience. I've been waiting for 2 hours for a pickup order. I understand the…read moreholidays but this is the worse customer service I've ever seen. If you can not accommodate pickup orders then don't offer pickup.

I have been a member here for about 6 years. I love this location. I have only had one bad…read moreexperience here. I did feel the need to contact corporate they immediately handled the situation involving a very disrespectful employee. I have not seen that employee here since. It's nice to see they take customer's concerns seriously. They also followed up to let me know actions were taken. The store is usually fully stocked except the few occasions where people were frantic and thought shelves would go empty and when storms are approaching. So that is understandable. I love the fresh poultry selections. The bakery is also always stocked. Plenty of options. Sam's doesn't seem to offer as much of. Variety as Costco, so I will have to keep my memberships for both.