I can see why this Sam's Club has a low rating because some of their employees are incompetent. I came in on Monday right after I worked the night shift to get new tires. I actually had a balance and rotation scheduled but over the weekend I developed a bubble in my tire so I had to order a whole new set. Seems like when I come here that's always the case. So the tires set me back a cool $600 which included all the disposal fees and that was with my discount for buying my full set from them before...$80. So I came in today as they were fully booked on Tuesday when they called me that my tires were in. I canceled and rearranged my whole schedule to come get this put on and when I get there they going to tell me the guy ordered the wrong tires! Now how in the hell did he do that! At first the guy was like you ordered the wrong tires. I had to correct him and said no YOU ALL ordered them when I came in on Monday. Like he was trying to act like I just went online and ordered some random sizes. I asked for the manage because it seemed like the actual size was going to costs me more. After about 15 minutes the manager came by and gave me 20% discount and a small refund as the new actual size tires were a little bit cheaper than what the other guy charged me! So a lesson learn keep your receipts handy as I had mine in my wallet and when I showed him his whole demeanor changed as he saw who rung me up on Monday. Moral of the story I guess you gotta ask the "professional" if they given you the correct sizes because that was some bs. Now I gotta drive another several days on a tire with a huge bubble in hoping and praying it doesn't blow up on me anytime soon before they get the tires. Only given them 3-stars because there was no back and forth they went straight in and discounted and gave me a return. This same club is very more cluttered compared to the same club in Woodbridge it's given dollar tree vibes... read more

love this place, it was stocked and clean. upsey because they no longer serve the deluxe pizza and the little lady was a tid bit rude i guess she didnt want to work read more

Reliable, no frills. Stock up, get in, get out -- just don't expect to find a parking spot without a fight. It's basically a contact sport on weekends. read more

I've been coming here for 2 years consistently and haven't had any issues. The pick up is convenient and fast. They usually have some good produce on clearance during the week. The scan and go is the best. In and out in a breeze. read more

I have been a member here for about 6 years. I love this location. I have only had one bad experience here. I did feel the need to contact corporate they immediately handled the situation involving a very disrespectful employee. I have not seen that employee here since. It's nice to see they take customer's concerns seriously. They also followed up to let me know actions were taken. The store is usually fully stocked except the few occasions where people were frantic and thought shelves would go empty and when storms are approaching. So that is understandable. I love the fresh poultry selections. The bakery is also always stocked. Plenty of options. Sam's doesn't seem to offer as much of. Variety as Costco, so I will have to keep my memberships for both. read more

See all

Absolute worst experience. I've been waiting for 2 hours for a pickup order. I understand the holidays but this is the worse customer service I've ever seen. If you can not accommodate pickup orders then don't offer pickup. read more

I returned to the tire center within a week of having my tires rotated because I was receiving low air pressure warnings on all four tires. After the rotation, the mechanic asked whether I wanted the tires filled to the recommended 45 psi or left at the level they had already set. He explained that tire pressure tends to fluctuate with the weather. Since they had already spent about 15 to 20 minutes struggling to replace my windshield wipers before rotating the tires, I told him to just leave the pressure as it was. When I came back the following week around 11:00 a.m. to address the low pressure issue, the team leader, Brian, informed me that I would have to wait until 4:00 p.m. just to have air added to my tires. That doesn't seem like a reasonable or customer-friendly way to treat a repeat customer. The only technician who showed genuine concern and empathy during the visit was Rob! read more

The café is usually missing majority of the items. I bought expired food from their multiple times, (granted I didn't check the expiration date but why sell food that's been expired for over four weeks). The only good thing this place has going for it is it's return policy, which is standard across the board. read more

Love their express check out and no lines when using the app. I have found that Sam's Club has much better pricing than Costco or BJ's. I've been a Sam Club Business member since 1999. Very happy with the services and business perks we receive. Waldorf location is closest to me and sometimes I have to travel to a store far from my home to find what I'm looking for. I can also get free 2 day shipping and sometimes same day shipping is a great option when I can't find what I need in the store itself. read more

We have always purchased from Costco's but decided to make a large purchase from Sam's Club but unfortunately, they rely on FedEx and cannot deliver. Twice, so far, they have scheduled our delivery of a 335 lb item and had to cancel a few hours before delivery. Unlike Costco, they don't offer White Glove so the item whenever delivered will only come to the threshold and we have had help waiting to assist us to get the item in its permanent place that we have had to cancel last minute. As of today, our item is more than eight days late and I have spent countless hours on the phone with both Sam's and FedEx to no avail. Save yourself the frustration and don't purchase from Sam's Club. read more

Had to wait to long for roasted chickens. Soda fountain not working. Seem to me you trying run the store with minimal staff. Staff is working best they can. Costo is doing a better job with customer service. read more

Went to Sam's for coffee and ended up with PJ's for our annual family Christmas picture! Lol! Let's face it. If you go into Sam's you will need to open up your purse and give a few extra coins because they have such a wide variety of things available. Not only are their things you would find in a grocery store but there are fresh flowers, furniture, tires and clothes too. I also love their convenient prepared foods. I usually grab a rotisserie chicken with a salad for a quick Friday night dinner. I will say this is the first time I did have to wait in line for it. But it wasn't too long. Of course there is a annual membership fee but I always find a good deal on Groupon. I love Sam's but I have to limit my trips because I always spend way over my budget(in a good way) read more

Sam's Club - Christmas PJ's! - Wholesale Stores Near Me - Waldorf, Maryland

We've been members since 1992, started in sc then nj in 2001 & now we're in Waldorf store #6655 lived here for 41/2 yrs. I have to say this is morphing into one of the worst when it comes to the cafe'. The soda machines haven't worked all week, including the ice machines. The flies are multiplying because of the dirty floors & tables. The trash cans are overflowing & it's difficult writing this because I'm constantly trying to keep the flies off me. Otherwise, The store is pretty well managed, but my family enjoys a snack after shopping so we will most likely start going to the Costco's in Brandywine because their Café is excellent! Clean with no flies. read more

Who doesn't love Sams??!!?? Priced perfectly, something for every room in your home. Kitchen, Living space, laundry room, pets, kids, outdoors and much more! We come for bulk items helping my family save money and get more for our money! We've had a basic membership for years but recently upgraded to the premium which owes us more savings and cash back at the years end. I personal love the app, I'm able to scan as I go making sure I stay in budget ( which is a problem for me) and then I just pay and walk out!! Hello! Love it!!! Especially during the weekend when everyone in the dmv area goes to Sams! Of course the membership cost I pay $100 yearly. My sister in GA has my bonus card so she can shop in her area as well. If you don't know now you do! read more

Sam's Club - Wholesale Stores Near Me - Waldorf, Maryland

See all

**Review for Sam's online customer service only** It sucks. The personnel at the store re-confirmed in case I was left wondering. I renewed my membership and was eligible for $45 gift card, which was supposed to have been emailed to me last night when I paid for the membership. It wasn't (something else the store personnel confirmed is no accident sometimes). They advised that I call the online number to have them email my certificate. After almost a 10 minute hold, first guy get tells me he can't do it any sooner than 48 - 72 hours. This after putting me on hold for 3 to 4 minutes and going to "check" on policy. Comes back and puts me on hold for another 3 to 4 minutes. Meanwhile, I have the store customer service people telling me in the other ear (as he's lying) to me that of course he can email me the e-cert (that it's done all the time) - and to ask for supervisor....which I did. Conveniently, I get hung up on immediately thereafter (apparently that was no accident either, according to them) and call right back. This time (after a 7 hold this time) I asked for a supervisor and I get a lady on the phone named "Chloe". She's understanding and helpful, of course. Appropriately apologetic but didn't seem particularly willing to add anything additional for my inconvenience. I had to insist. At this point I've been in the store almost 45 minutes extra beyond just picking up my membership card - which took less than 5 minutes. She eventually adds $10 extra to my $45 gift certificate = $55. The same two ladies that were helping me told me that it happens all the time. That they're intimately familiar with how bad Sam's online is versus the in-store experience and how many messes that they have to clean up that are created by the online people. How those "$45 gift card offers" are conveniently absent despite being part of the carrot to lure new memberships. This was my first experience with the online folks and it wasn't a good one. Not a good start Sam's - at all. If I wasn't already a customer and that was my initial introduction to your services, I would have left that membership card in the store and requested my money back. Please. Do. Better. read more

See all

I have to say that this has been the worst Sam's I have ever been to. We ordered & paid for our pizzas in the parking lot, walked in to return an item and waste a bit more time to make sure that our pizzas were ready. I sat with my son as we were waiting for our number to be called which was 42. After about 10 minutes of not hearing our number being called, I went up to the counter and asked if my pizzas were ready. First, I showed the older lady at the counter my scan & go because she asked what my number was. So I showed her order 42 on my phone screen, she looked at me as if she never seen a scan & go order before. So then she asked the other young lady who was making the pizzas in the back, she asks what my number was as well, I showed her my scan and go receipt, 42. She walks to the screen with the orders and says "14!" And I can visibly and audibly hear her say "where is it, it's not on here." So she goes and tries to make my order immediately. Well, we've been in the store for about 40 minutes now, so we gave them about 20 minutes to make our pizzas at this point. And they had enough people back there to run the show efficiently. I used to work at the Cafe area of a Sam's in Memphis, TN. Even then we had a system of accountability just incase an issue like this occurred and also kept our pretzels, pepperoni, cheese, deluxe pizzas all in good rotation. I can tell they gave our pizzas to someone else. When you don't even bother to show some kind of empathy or remorse for a terrible experience for the customer. And when my wife decided to go ahead and get the refund, she tells me that that person working the customer service desk was fairly rude to her. So she and I decided that we will not be coming to this store any more. It was poor food management with no accountability and also bad customer service. This was just one of the bad experiences I've had with this one store. It's very unfortunate because we've had good experiences with other Sam's Club in other states. read more

Totally different pickup experience than the previous. 1 star only because it's required by Yelp & I EVENTUALLY received my order, yes EVENTUALLY! 8:38am received text that my order was ready for pickup. Arrived & responded to the text @ 9:19am. System response received immediately. After waiting, I called the store & spoke w/an employee @ 9:27, 9:43 & 9:52am. Someone finally arrives, empty handed & states, the store did not receive the notification that I'd arrived, due to a glitch in their system. My response, "OK, but I called three times". The employee appeared to want to engage in a back & forth about the system glitch. As I have zero patience for that type of behavior, I asked for my order & requested the employee add a watermelon to the order. A few minutes later employee returns, w/my order. System delay w/Scan & Go, adding my cvv code. Employee even had the nerve to ask if I wanted to step inside to pay for the additional item. "No, that defeats the purpose of placing a pickup order". FINALLY @ 10:05am, 14 minutes shy of an hour, we're finally on our way! UNACCEPTABLE, DISAPPOINTING, overall HORRIBLE EXPERIENCE!!! read more

See all

Customer service sucks. Not even friendly at all sometimes doesn't even help. Please teach your employees right Sams club

Overall satisfactory prices. Selection is sometimes limited and available brands change unpredictably or disappear. My only real complaint is that most often when the store is packed with customers, only one, or if lucky, two cashiers are typically available leading to long checkout lines and wait times. read more

This is the most deplorable GHETTO and TRASHY Sams I have ever dealt with in my life!!! I place orders online only to get to the store and it's not even done. I called 3 times tonight only for them to intentionally pick the phone up and slam it down. I've never dealt with such horrible customer service ever anyplace else!! I won't be renewing my membership back to BJ's but seriously everyone should avoid this place like the plague. Not even sure complaining to corporate will change anything but as for me I refuse to spend over $1000 a month with a business that doesn't value it's customer's. Management is non existent read more

Sad to say that management and values at this Sam's Club have severe challenges. Don't know if the tire crew gets the budget they need, but I experienced getting false information from the lead there today that has probably cost me a couple sets of tires cost $1500-2000. I was advised today that tire sensors can only be programmed where they are purchased. Since I have outfitted three of my cars with tires from Sam's I can't be sure how long ago I purchased sensors from them because my purchase history offers me only two years of data. As I was advised today that my sensors were bad, missing, or not working, I noticed on the documentation receipt they gave me that the TPMS relearning report defaults to, "Complete". That finding is then notated with, "No, can't reset Reason: TPMS sensors missing or not working.". Then further down at the bottom of the receipt there is a space for Member and Technician Comments it states, "TPMS Blinking 3 sensor bad curb damaged". So I inspected all four wheels after I got home to study the service I got. Not one wheel. Rim (internal or external sides) stem and or cap had damage or evidence of other than slight wear you might expect with 12 year old rims. When I inquired about replacements, since I had to remind him that I needed to know if they replaced sensors to stop the blinking light on my dashboard, he stated that they aren't selling any sensors they can't program. After being confused I asked him why he couldn't program sensors since I had purchased sensors there before for another of my cars. Then I understood when he told me he had to send his programmer back because it didn't work. To assuage the inevitable, I asked if parts stores sold sensors and programmers? He advised me I could take it to the Toyota down the street and I did. I couldn't believe what I heard from the Toyota service team. The estimated cost would be $900.00 for the 2.5 hours to replace and program the four tires. Toyota actually prices their OEM TPMS each at $108.00. Auto Zone carries an entire TPMS set with programming tool for $181.99 to 438.99. CAVEAT EMPTOR. read more

First KUDOS ... this location is closer than Costco for us. We received great customer service and this location was clean, orderly, and organized. Finally, we were able to get in/out with no crazy long lines, confusion or hassle. read more

I have been shopping here for years. I recently got a chance to see the community work and behind the scene side of this store. I cannot say enough about how hard working and dedicated this store is. From the manager Staci to coach Ruben to the back end employees Justin they are all positive and helpful. They all go above and beyond what is required from the job. Jackie, Marlene and Ann also play a big part in the success of this store. Just watching the team work as a customer, Sam's club you have some great people here. Thank you all for keeping this store so amazing for your community. read more

My experience at this Sam's club was "meh" at best. For starters, my mother placed an order at this location and I went to pick it up. I called the store several times to ensure that they were aware that I'd be doing the pick up, despite not having a Sam's club membership (my mother does, and she placed the order), and was never able to get anyone on the phone. I called for 3 days straight at different times and nothing. I decided to just go ahead and pick up the order, but I was told it wasn't ready when I arrived. She placed it days prior, I arrive during my pickup window, and it's still not ready? Boo. I asked how much longer it would be and the gentleman told me I could go get it myself and bring it back to him. Now this was a big item that I would be unable to move alone and again, I'm not a member here and have never been here. So I ask if he can just come with me to go grab it and then I'd be on my way. He agrees. He placed it on the cart (it's a big item, needed a speciality cart) and has me push it. Umm okay? Then I go and grab my car to load it and asked for help on how to get it in my vehicle... he said he cant help with that. So I wound up moving things around while he walked away and got it in the car myself. I drove away thinking I would absolutely never get a membership here if these are the sorts of experiences I could expect. The 2 stars are soley because I ADORE the item that I got from there. It's great quality and appreciate the find. Other than that, my trip to Sam's club was far from a pleasant experience. read more

I shop mostly to get bulk items for the residents in the nursing home I work at. The shelves and items are always neatly arranged and I'm able to find quality items for good prices read more

We stood in.line to get out the store. The exit line was all the way back to the registers. Poor management.

Today's trip to Sam's Club was entirely unplanned. I decided to pick up a birthday cake for my Mom (last minute.) She really enjoys the baked goods from this store. I selected a plain cake and had a rep in the bakery personalize it for me. In spite of the crowd & long lines, the rep. completed my order with courtesy and a smile. (I didn't get her name.) I then headed for the check out lines which were very long. A manager saw that I only had the cake in my basket & told me to check out at the Photo department (I really appreciated that as there were no lines in that area.) When I got there, I remembered I had pics in my phone my Mom wanted enlarged. The associate J.D. who works in the Photo department is the BEST! He was very patient & customer focused. It was obvious that I had no idea what I was doing (trying to pull the pics from my phone on equipment I've never used before.) J.D. was so helpful, he made me think I knew what I was doing!! All in all, shopping at this location is always a pleasant experience! read more

Sam's Club - Cake from Sam's Club Bakery in Waldorf. - Wholesale Stores Near Me - Waldorf, Maryland

I am a plus member have been for years but very disappointed and frustrated at the products and services rendered. I assume they've changed management because they've gone to the dogs. They have molded fruit mixed in with the new, they hardly ever have milk, they are down to only selling one type of eggs and other items to try and force you to buy things/brands you're not accustomed to or don't like. They also mix old hamburger with fresh hamburger. Obviously they leave frozen food out too long when stocking because I purchased something frozen, cooked, ate, and became sick directly afterward. In addition, when you try to ask questions from management and staff, they act like you're getting on their nerves and don't want to be bothered. Customer service sucks. Tired of the shanagans and disrespect, so now my major shopping is at BJs, I only go to Sam's occasionally when I don't feel like going the extra distance, but wind up having to go anyway because Sam's never have milk these days. They keep raising prices but the quality of products are going downhill. Due to these experiences, I plan to either cancel or downgrade my membership when time to renew. Instead of getting better food and service, it's getting worse and I'm tired of dealing with it as a senior citizen. read more

Usually, I never have a problem with this place. Today, we bought one of the already cooked rotisserie chickens. When we got home and cut into it, it was still significantly pink and cool to the touch. When I bought the chicken, the heating lamps definitely made the plastic serving dish feel hot and the outside looked done. However, if anyone had bothered to temp it out, there is no way it would have hit 165. We ended up having to cook it in the oven for 45 extra minutes to ensure it got done. read more

Went in to shop at 7:30 and was out before closing time at 8:00. However, after loading my groceries and looking at my receipt I was trying to walk back in about one minute to closing. The doors were already closed and I tried to get the price adjusted because that would be their fault. Was told no and come back tomorrow. Really? Your the one with the faulty pricing and now I have to waste time and gas money to get it corrected? How is that good customer service and being responsible? I can see you turning me away if I was trying to come in and shop, but that was not the case. read more

Pretty standard location. This location has recently had a lot of changes to the layout. On the positive side member services is easier to access and a larger produce section has been added. On the negative side the store looks more cluttered. The only complaints I have are the same as any of these type of stores. Long lines, slow service, hard to find certain things etc. read more

See all

Worst SAM'S club ever. Have made 2 delivery orders and both times had to call the Corporate Customer service # as the this store refuses to answer the phone. Even Customer service can't get them to answer phone. I called for over an hour both times. When they did pick up they immediately hung it back up. read more

I make my self as well my husband member of this club I been there 4 times now and I highly recommend this place it have everything that our family needs read more

Like the Sams club, but they should get rid of the Power Home Remodeling addition at the front! They hound you down to schedule appointments for home improvement! Tell you anything to sell their products and the quality of the product is not what the sales rep claims it to be! DO NOT BUY WINDOWS FROM THIS COMPANY. FALSE ADVERTISEMENT AT ITS BEST! read more

@SamsClub Renetha and manager Steven in Waldorf MDhas shown GREAT CUSTOMER SERVICE to me and my 73 year old mom. Renetha is A SHERO. I love this Sams club. read more

A price came up wrong and I told the person checking us out. She acted like I was lying and absolutely told me I was wrong. She called someone else over who was just as rude. I had to walk back to the item and took a picture of the pricing sign. By the way it wasn't busy but regardless. When I quickly returned I showed the second one the picture and she jumped back and said don't stick that in her face. I wasn't anywhere near her. I'm on one side of the register and she is on the other. Well apart. When another rep went back and confirmed the price was wrong she got even more rude. She didn't like being proven wrong. Absolutely terrible service. Not a good place to shop. Travel 5 minutes further north and go to Costco. read more

for years I was a member of BJ's Warehouse. Then an opportunity presented itself so I could join Sam's Club free. and who doesn't love free? lol sometimes pricing is cheaper elsewhere but for party needs you can't go wrong. (and if you like to get toilet paper by the case, this is your place) they carry a bit of everything. I love to read, so always check here to buy books before resorting to BAM. Bought a king mattress set here. $400 cheaper than from the mattress store - for the exact same thing. Get my photo cards printed here too. Not as cheap as Shutterfly but it is 1hr or same day and sometimes I don't want to wait. Need eyeglasses? Prescriptions? Yep, they have those as well. (although I get alot of my scripts from WalMart (also part of Sam's Club) because I can take advantage of the $4 scripts) The cafe. My husband and I take advantage of the deals here too. for $1.50, you get a Nathan's hot dog and large soda. talk about a cheap date. :) and it's good. their pizza slices are under $2.00 and are the size of 2. not bad. If you're into planting, they carry a small selection of plants and flowers. Very nice too. This Waldorf location is pretty clean and most of the employees are friendly and willing to help you find something. read more

I reviewed this store before but now that they have the scan & go. I have hardly any problems with this store now. God bless the people who created & maintain the Scan & Go app. I still have problems finding items I purchase on a regular basis like secret deo & bleach but I think it's because they run out. :-( Great store otherwise read more

I must have come on a bad day because the produce section, dessert, and frozen flood section was bare. I drove from Largo to get some items, but I couldn't get much of anything. It was missing over half the items I needed unlike the one in Laurel. In addition, there weren't any associates who could help. I left the few items I had and left. There is no way I am driving to this Sam's again. read more

This Sams club was decent. I don't understand all the negative reviews. They had plenty of sample stations when we came and the staff was friendly. I would be happy to come back. read more