What terrible customer service this place has. I bought two laptops here on clearance, $300 each. The gal at the counter grabbed the two laptops and "verified" they were the right model on clearance. When she was scanning them in, they rang up for $349. I brought it up to her but she said it was fine, they would deduct later. We get to the paying part and they still haven't been discounted. She tells me it will be fine. It wasn't fine. She grabbed the wrong models. I tell her that she must have grabbed the wrong model. She goes back and "verifies" and admits she grabbed the wrong models and gets two more laptops. She can't refund my card because she doesn't know how to. So she offers to give me a Wal-Mart gift card to just pay for the new two laptops that are the right model. I say sure why not, she's having a rough time and I don't want to be a hassle. There's a problem though, she doesn't know how to do that either. Oh yeah another problem, She scans these "correct" laptops in, she grabbed two completely different laptops and both of them are the wrong model. OMG. There's a huge line forming at the electronics counter, she's flustered, there is a small mountain of laptops sitting on the counter. I end up spending a $100 more than I expected. Good thing I bought the protection plans though, which is the second chapter to this story.
Chapter 2 - Stuck in the middle with you
Literally 2 days later after a windows update the laptop has deleted the operating system. Gone. I look it up and this is a known issue and can happen. Ugh. Good thing I bought that warranty. I goto the squaretrade website and they say "Nope, it's within the 15 day period and its Wal-Mart's problem." Ok sure, I call Wal-Mart and they say sure as long as you have everything that it came with, you know the box and such. Crap, I threw away the box. The gal tells me it's alright we can help you. I get to the customer service desk and they say nope, no box, no help. We can't help you. I say the lady just said it's fine over the phone, they say nope, that's why we tell you to keep the box. Here's the deal, nobody told me to keep the box, they just said keep the receipt. Too bad they say.
We don't know who didn't tell you to keep the box, to which I interject with the receipt showing show didn't tell me, and they say too bad, so sad. Deal with it with squaretrade after our 15 day period is up. FINE! I file a claim with squaretrade and they say nope, it arrived broken. You have to deal with Wal-mart on this one.
WhAt ThE eVeRlOvInG oMg.
Honestly I don't know what I expected from Wal-mart. Actually, this is exactly what I expect when I goto Wal-Mart. Save yourself the heartache and just goto Fred Meyer. This place is just hot garbage. Not regular garbage. They take the time to warm up the oven and shove a big helping shovelful of garbage into that bad boy so they can give it to you hot and steaming.
Too long? Didn't read above? This Walmart in particular, is a giant pile of steaming hot garbage. read more