I never review non restaurants, but this place is so bad, they should just demolish it. It looks…read morelike the stores survivors of a zombie apocalypse go to look for whatever is left. The pharmacy takes way too long for everything and when I called and asked why my simple refill wasn't ready after 30 hours, I was brushed off with a horrible example of customer service. Gonna start going somewhere else.

At the pharmacy on weekends they take your copay even when you've met your insurance yearly…read moredeductible, good luck getting it back. Unfortunately some r as high as $30. It's wrong Rite Aid! I'm going back to mail order for my medications at least I don't get ripped off.

Pharmacy is way in back of store, long walk for people who have joint issues or not feeling well!!…read more Also phone refills is very hard to negotiate. Long winded anouncements, and you have to say refill name, Some you cant pronounce. Hate it. Need to go back to old system where you put in RX number!!!!

We were in from out of town and needed proper clothing to start our day. At 9:30 am, we were told…read morethe dressing rooms don't open until 10 without any apology. Just a blank stare.

Service is abysmal! Didn't get any response after an hour plus waiting online. Couldn't contact…read morelocal representative just 10 miles form me, it rolled over to the same abysmal online service. So it looks like I'll have to drive to the local representative. But based on my online experience, I expect they'll have their doors shuttered and locked and I wont see anyone unless I wave big money in their face and promise to spend big bucks!

They do not seem to know how to communicate with patients but they excel at communicating when they…read morewant to get paid.

Deanne is very knowledgeable and if she doesn't know, she researches the answer for me. I trust…read moreDeanne and Maxx Nutrition in Poulsbo.

Lizz! She was so helpful and knew a lot about the products. Not just retail-but informed staff with…read moregreat customer service.

I'd like to amend my review. They got me in earlier than scheduled. She adjusted my inserts and now…read morethey fit very well. She was very pleasant to work with. My shoes feel great now.

Not happy to find out it cost 120 dollars to replace 2 layers on my custom orthotics after a year…read moreof use. They said it took a half hour to remove old layers and glue on new ones, and that I'm paying 60 dollars for every 15 minutes. I never spent that much at my local podiatrist.

Far better experience this time around. I picked up a new ASV machine for my sleep apnea and worked…read morewith Mike, the respiratory therapist (as opposed to other Mike, the non-respiratory therapist. Mike was great, giviing me all the info on how the new machine works while having me sign more paperwork for the machine than I had to sign when I bought my house. He's a sincere and friendly guy, and this must be at least the 4th time I've worked with him (I tend to need upgrades to more effective CPAP machines), Mike's great at giving comprehensive info about the machine and all that goes with it, including the legal stuff. And being an RT, he was able to clearly explain how an ASV machine is different from CPAPs and BIPAPs and would I could expect. So, yeah, I'm awarding this Rotech office 5 stars because from Mike calling me when the office first received the new machine order, calling to notify me the machine was in and to set up the pick-up appointment, answering questions in the office and on the phone, AND sending a text notifying me when I'll get a follow up phone call is what I expect of 5-star customer service. And to add to it all, Mike even reminded me to contact my CPAP supplies provider to update their records with my new machine since ASVs use a different hose, water tank and replaceable filter than the BIPAP machine I had. That will prevent them the company from shipping me the wrong replacement parts. This proves to me that my less than satisfactory experience last time was an isolated lapse.

I cannot even begin to explain the frustration with this place. I went in to pick up my equipment…read more The person at the front desk was reclined in his chair and looked and sounded half asleep. The respiratory therapist came out and brought my equipment to me but I had very little instruction on how to use it. He told me the oxygen tank would last for about 5 hours. I sleep more than 5 hours. He said I would need to call 911 if I ran out. This made no sense to me at all. Later I realized the oxygen tank was a *back up* in case the power went out not for nightly use. Because I had little instruction, I thought the heavy machine was to fill the oxygen tank. The machine they gave me is HEAVY and LOUD and makes a loud BEEEEEEP when I turn it on. Even worse is that it was sticky and not very clean. It's MEDICAL EQUIPMENT! It should be clean!! We figured out how to use it but I still don't know how often I'm supposed to swap out the tubes. In addition, I cannot take this heavy beast with me and I have a trip later this summer. When I called to see what my options are, since I clearly cannot fly with this big machine, I was told they cannot get me a portable machine. This makes no sense at all. I cannot be the first person to need a portable machine. The office staff doesn't seem to be trained or have much more knowledge than I do about this stuff. Ridiculous! In addition, I still have not been provided with any information about how much I will be paying for the equipment I currently have. So frustrating!