I sent my daughter to the Q Street Omaha store because the website CLAIMED they do battery…read moreinstalls. SHE IS 9 MONTHS PREGNANT - DUE IN A WEEK !!! No one else was in the store and there were 2 people she could see working there. They told her "WE COULD NOT DO AN INSTALL at this time". She needed the battery to ensure she has transportation to the hospital when the time comes. Needless to say the two working in the store COULDN'T HAVE CARED LESS! Update your website if you can't do battery changes. WE WON'T BE BACK.

There were 4 staff members on duty who were more interested in visiting with each other than…read morehelping customers. While in the store I could hear the "F" bomb being dropped numerous times during their story time. So disrespectful and classless. What was even worse, while at the counter, 2 of the young counter guys continued to drop "F" bombs while ringing me up, they acted like I wasn't even present. The older staff member was standing in the doorway smoking a cigarette with the door open looking like he wanted to be anywhere but there. Customer service and respect have been lost. Plenty of auto parts stores, I will never spend another dime in an Autozone.

I encountered the worst treatment I've ever encountered at any retail establishment in my life at…read morethis location. I went in to buy a couple parts, and kid behind the counter was in a foul mood. He went to look up the first part and claimed he couldn't find it and said it was probably special order, so I then gave him the part number and lo and behold they had it. The kid then went to go find the part only for it to be in the wrong spot apparently. He snapped at me because I corrected him on the name of the part. After that whole ordeal the second part I had him look up he claimed they didn't have either. He showed me the screen only for me to point out that he incorrectly filtered the category to connector when I was looking for a sensor. He visibly became even angrier. It's not my fault you don't know how to use your computer, a trained dolphin could do a better job. I then asked about the return policy and he angrily told me that if it has any kind of dirt, oil or damage I won't be able to return the parts, and don't go setting them on fire. I honestly should have walked out and not bought anything and went to one of the 2 auto parts stores next door.

Every time I go to this location I seem to find myself working with the most incredibly rude…read moreemployee. EVERY TIME. I'm starting to believe that it's because I'm a woman. They constantly make suggestions that I'm wrong about my car. I'm not wrong, I do research. My first experience they kept telling me I didn't need a tool, which was absolutely vital to the work on my car. They kept saying "Oh no, you don't need that, trust me," after going back and forth for a good 5 minutes I had to show them a picture I took before they would believe me. So glad I took it too! A year later, that part I purchased needs to be replaced under manufacture warranty. I knew this because of the way my car was driving and when I had it with my mechanic, they confirmed that it needed to be replaced. Knowing that it's still under warranty, they told me I should go to the place I got them from and get new ones. Surprise surprise, they question me about if it reallllly needs to be replaced. I'm not sure if I can use curse words to explain these guys, but they're so frustrating to work with. Very disrespectful. I would suggest that no woman shop at this store. Next time I'll try Auto Zone next door.

Dropped off car for heater repair, Tom called to say amount for repair and I approved. No mention…read morethis amount would not fix the problem. Upon pick-up was told not fixed and another part was needed and would be another $1000 plus. Not happy, but made appointment to drop off car for Monday repair. Dropped of Sunday, called Monday morning and was told they decided they did not want to do the repair. This shop failed to communicate and chose not to keep their word. Tom

I stopped in to get directions to a different repair shop. My trunk wouldn't close and I was giving…read moredirections but also the wonderful gentleman came out and fixed my car at no charge. You will have my business from now on.

Its been awhile but I've made many visits here over the last seems like 20 years. They have always…read morebeen helpful and offer decent prices on the items I need for my car. I recommend stopping in and don't be afraid to ask for help.

I must admit, we bought a car battery elsewhere and just came here to get the tool we needed to…read moreinstall the battery ourselves. Easy, peasy. Well...not really so easy after all. Hubby had some troubles getting the battery swapped. I'm not very savvy about cars, so I can't tell you exactly what the trouble was. Something about the battery having been drained and the electrical system not allowing us to do ...whatever was needed. So Hubby went back into the store to see if the clerk had any ideas. Not content to simply stand behind the counter and offer suggestions, the clerk came out to our car and spent several minutes trying different things with Hubby. Ultimately, the solution involved some sort of safety switch hidden someplace no sane person would normally think of looking. While the clerk located and pushed the safety thingie, Hubby was able to get the car started. It seemed easy, but only if you know about the super-secret button. The clerk was very kind, very generous with his time, and very patient. Automotive stores all seem to be pretty much the same, really. But employees who care and are knowledgeable and patient are what makes this one stand out.

So I went to order some parts and was immediately greeted with issues when trying to check out. I…read morewas unable to even access the checkout page without an error popping up. Customer service was helpful, but essentially gave up and was just going to manually input my order. I was able to checkout on my mobile device. Decided to give the free same day shipping a try since it was an available option. The purchase was scheduled to deliver around 3:30pm and was notified via text message. Received a text message around that time saying that my order delivery had been cancelled. A link was provided to check the status and the link went to Doordash. This company uses Doordash to deliver their products... food delivery services are extremely unreliable and I figured they utilized their own drivers since they already have their own employees delivering parts all day. So it looks like my dasher probably cancelled. Fast forward to about 7 pm. Receive a notification that my order will be delivered around 6:30 pm... I will repeat, I received a notification stating my delivery would show up AFTER the scheduled delivery time and the item wasn't even delivered. A door dasher then sends me a text message asking for the address. I think this is strange but give him my address. He informs me that he needs the address to the STORE. Why the heck do I have to provide this? Do you not pass this onto your door dashers? So the only address I was provided from my late text messages is the main street name. My city is setup on a grid system so a single street name isn't very helpful. I had to go and look up the address for this place and provide it to him; hoping that this was the right address. He cancelled and said another dasher will pick it up. Great, so I call the store to try and resolve this; at this point I am willing to just pick my order up. Guess what, the store is already closed. Another door dasher messaged me to inform me that the store was closed as well. I told her not to worry about it. I spoke with customer service and was able to cancel my order. I ended up just picking up the order from a different store in person. What a joke. Your website services are terrible and your business model is terrible. Really, using Door dash? Not providing addresses to Door dashers and requiring me to guide them on how to handle their "job" for delivering orders. What a joke of a company. Your customer service representatives were surprisingly helpful and is the only reason I would ever "consider" buying from you again but I will always go out of my way to shop at O'Reilly's from here on out.

I had an issue with some parts for my van I bought. The regional manager Caleb helped me out fast…read more I was also helped by Andrew the GM and got the parts I needed to fix my rear brakes. They called me back like I needed and I highly recommend them to anyone.

Made it here the other day for a used car inspection. They were polite and efficient. I didn't…read morerealize it at the time but they send a detailed record of the inspection, with photos. I received it through a text message.

I went here for an oil change and tire rotation. They had a $20 off special that made it around $80…read morefor synthetic oil. I have to say they were awesome. They had the car done in about 45 minutes on a busy Saturday morning. I also liked the quality of service for the price. I had checked out some other options in the area and they were around $100 without the tire rotation. I will definitely be back for my next one.

Excellent quality of service. Friendly and knowledgeable installers. Highly recommend this place.read more

Sublime Speed Technology comes highly recommended by other shops within the Omaha Metro area…read more Brought my 70s JDM car in for wiring and asked Mike and team to inspect the car for any other concerns that would prevent my car from running like new. Matt in the front desk has been extremely helpful in communicating the status of my car. Matt would inform me on the status of a single and any concerns found by Mike and Ryan. This company is a dying art...so far Sublime Speed Technology completed rewiring my entire 1974 Toyota; found a crack in my intake manifold (cleaned everything up and welded a new bit); rebuilt my carburetors; had my heater core rebuilt; replaced two bad gauges on my instrument cluster and a hazard switch. Mike, Ryan and Matt have been fantastic people to work with. They have been transparent with me from the start of this effort. Quality work takes time and when you're wanting rushed results it can be disastrous for the customer. I'm truly appreciative for all the work this company has done for me. I highly recommend this company for anyone wanting quality work completed on a project car. Several car-related businesses speak very highly of Mike and Sublime Speed Technology. They are true professionals and masters of this art!

What a great work ethic here! Montrel helped me in the rain and took his time to explain to me what…read moreI needed . I'm a Caregiver and getting to my clients is important . Thanks for helping not just me but them too !

I bought two packs of low-beam headlight lamps online for pick-up at this store. Went to pick up…read moreand it turns out they come two to a pack, so I only needed one pack at $35 instead of two for $70. Told the guy I wanted to return one and he said, "Wish you had told me before I finished ringing them through. Now I have to wait an hour while the sales makes its way through the system." This is why I buy on Amazon. Returns are never, ever a hassle. And there are never any excuses.

Sam's what the hell are you thinking. 1 cashier handling cash customers, at Christmas no less…read more. PURE STUPIDITY!!! I've been in this line for 30 minutes. Sorry my wife is a hair dresser and has cash. Clearly based on this line a large percentage of your clientele deals in cash. Read the room . Maybe, I don't know ‍ make some of the self checkout registers accept cash. Duh!! You have the in Walmart. Get with the program. You guys do this at every location I frequent. Why?!? Please tell me why?!? It is so frustrating. Why should I continue to shop here?!? Costco is looking real good. BTW Jenny was very rude and condescending. DON'T GO TO THERE!!!!!

Two things about what we normally regard as a fairly banal establishment…read more 1. Over the weekend I was doing chores that required looking down and noticed my eyeglasses were too easily slipping off my face. I happened to be in to pick up a few household items, saw the optician was in, and asked if he could help. He did immediately, checked how they were sitting behind my ears, and went to make the adjustments. Swapped in new nose pads while he was at it. Excellent service. 2. They have really stepped it up with their "scan and go" feature. The last couple of times I've been there I didn't even have to stop on the way out to have a few items scanned for their stop-loss process. It's so convenient.