Absolutely. I'd keep the review factual and specific, especially around the 128% markup, because that's the strongest part of your experience. I'd also avoid calling them dishonest or saying they "ripped you off"; describing exactly what happened lets readers reach their own conclusion.
Here's a firm but fair version:
I really wanted to have a positive experience with this shop. The communication was great, and everyone I dealt with seemed very genuine. In fact, a friend in the industry described them to me as "not the cheapest, but fair and not crooks." Unfortunately, my experience with their pricing left me extremely disappointed.
I was charged approximately $3,100 to replace one headlight, including labor. I questioned the cost of the part at the time and was told that was simply what it cost. However, when I submitted the claim to my insurance company, they actually called me to confirm that I had only had one headlight replaced because the cost of the part was roughly double what they expected.
My claims adjuster then contacted the shop directly and was told that there was a 128% markup on the part. The shop would not adjust the price, and as a result, my insurance company would not reimburse me for the full amount.
I understand that businesses need to mark up parts and make a profit, and I don't expect any shop to be the cheapest. But a 128% markup on such an expensive part, especially after I specifically questioned the price and was simply told that was what the part cost, does not feel fair to me.
We live in a small community, and I believe we should be able to trust and support our local businesses. I appreciated the communication and professionalism I received, which makes this experience even more disappointing. Based on the pricing and the way this situation was handled, I cannot recommend this shop and would strongly encourage others to compare parts pricing and ask specifically about markup before authorizing expensive repairs. read more
