BEWARE TAKE 5 OIL CHANGE By a person who should have known…read morebetter. On April 4, 2025, at exactly noon, I pulled into a Take 5 Oil Change on Government Street, filled with tempered optimism for what I assumed would be a basic engine and differential oil change--no full spa treatment. I didn't want them whispering encouraging things to my Subaru. Just the oil, please. In and out, like a drive-thru brothel for cars. By 4:00 p.m., the car began jerking and grinding as I was on my way to New Orleans. Other cars flew past me while the poor Subaru clunked toward Grand Bay. I had the car towed home. The next day, with the kind of blind optimism usually reserved for first dates and timeshare presentations, I brought the car back to Take 5, thinking they would magically fix it with their fancy lubes and oils. The technician got back under the car for a few minutes before emerging sheepishly at my side door. He nodded solemnly and admitted on camera that "he was pretty sure the differential oil was low." He then suggested I drive it around the block. You know, like how doctors recommend jogging on a fractured leg. I did what he asked. Unsurprisingly, the car sounded like it was trying to poop out a wrench. He said he'd file a damage claim. Reader, he did not. Instead, I spent the next week chasing down someone--anyone--who would acknowledge that something had gone terribly wrong with my car. Eventually, I was passed along to Fleet Response, a third-party claims handler whose customer service seemed to be modeled on the customer service in Guantanamo Bay. They instructed me to have the car towed to a mechanic of my choosing. I chose. The mechanic said they'd obviously used the wrong oil and confirmed that Take 5 was to blame for the damage. All of it. He submitted his diagnosis directly to Fleet Response. On April 25--three weeks to the day since this whole saga began--a Fleet Response adjuster called me to say they were denying the claim, just like that. The glove didn't fit. In addition to 5 minutes of existential remonstrations, where I explained in very specific detail that the adjuster was a soulless liar whose only objective was to ruin lives for profit, I told her: --The car was in perfect condition before I took it to Take 5. --It broke down four hours after Take 5 touched it. --A professional mechanic diagnosed the problem and blamed Take 5. --There was a video of a Take 5 employee admitting there wasn't enough oil. --It only had 60,000 miles on it. But no. Fleet Response didn't see a connection. For them, the damage was just one of life's little mysteries--like crop circles or how glitter gets into everything. So, I'm sharing this as a warning: if you ever feel the urge to pull into a Take 5 Oil Change, maybe... don't. Unless you enjoy calling customer service while your car oozes fluids in your driveway and you question your faith in small miracles and large corporations.

WAS DENIED DUE TO SKID PLATE…read more I was told that "you should be charged more since you have a skid plate and might be denied service". I ended up awaiting for 2 hours for an oil change and was told my "fluids were topped off" to then later run out of windshield wiper fluid. I recommend checking your wiper fluid before going in.

Great oil change service, there friendly and efficient and helpful. They try to accommodate you if…read moreyou need repairs and there fees are reasonable.

Don't recommend! One of the employees named hayden tried to keep selling me stuff I didn't even…read moreneed he was just trying to make a quick buck out of me

Worked with Austen for planned brake maintenance. Very helpful and informative…read more I would recommend using them for automotive and light truck repairs and service.

Traveling to MS and tire was destroyed by something in the road. Put on the spare but still had too…read morefar to go before our end destination to travel on it for too long. Despite being extremely busy, this location got us up and running with a brand new tire in less than an hour. The customer service was excellent and all of the associates we spoke to were so polite.

I had the worse experience ever with this place. I went to the one on Moffet Road and they put an…read moreoil filter on my vehicle that was too small. That was the last time I drove my car. It was destroyed. ​

I am a regular customer for a few years they have great friendly service and the best manager of…read moreall is finally back Thanks Mr. Darren for your kindness and efficiency. All your guys are very kind. Keep up the good work.

The staff was friendly and very helpful. The store was clean, well organized and spacious…read more Probably the only downer is the small parking lot and the inconvenient access to it. Other than that, the store itself and the staff were quite nice.

Dropped in to get my battery and alternator tested because a couple of days ago my Honda Accord…read moredidn't start without help. I waited for about 20 minutes because Erika was the only person in the store. Another employee was helping a customer with the same request outside, a battery test. And another employee left early, I heard him tell Erika he had to leave an hour early to take care of some things. Normally, I would've cut out and went to auto store but Erika was holding it down. The employee outside was not quite comfortable with the battery test so he came inside and Erika went outside to complete the check and to make sure everything went well. She asked me to walk outside with her as she wrapped up with the previous customer. Before I we outside, I asked the other employee if he was comfortable running the battery/ alternator test on my car and he said "I am not". No worries, Erika to the rescue. She performed the check, gave me the report and also gave me options to replace my battery, which had a bad cell. She answered my questions, waited on customers and greeted customers as they walked in. AutoZone at Moffett is what it is because of Queen Erika. Her stellar, customer service and work ethic are outstanding. (-1 star because the other employee didn't have a clue) Girl, I'll see you soon for that battery, it was a great price after all. If you ever get out of AutoZone and into another zone fixing cars, I'll be your first customer. Check her out, AutoZone on Moffett Road.

I love this place. We stop in regularly for sandwiches, burgers or hotdogs. They are freshly made…read more The staff is pleasant and helpful. our usual is chili dogs, chips and a soda for lunch at the bay. Just perfect. It's our go to for Live at Five too.

This is a must stop. The best sandwiches. We always make sure to hit this spot when we are passing…read morethrough. It's also the best value in the area. The staff is also so pleasant and lovely to work with.

I've gone there twice, trying to get work done and was treated very rudely in addition to basically…read morebeing shooed off because it was almost closing time. I understand the closing time part (and on my part I could have looked that up). I wasn't aware of the time they closed, but I wasn't trying to get work done right then. Just inquiring. That was actually the second time but the first time showed up asking about getting work done and they didn't want to talk to me. They said come back in 5 to 6 days and we can talk. I only went back a second time because I wanted to give them another chance

Issue: Fuel pump finally went out at 220k miles…read more Review: Mr. Tom and his crew are genuine, honest, and hardworking. This company went out of their way to make sure I got back on the road as soon as possible. Tom listened to my situation, understood, and got right to work. This company will work with you! Story: Woke up in the morning, went to start the car to drive back home, out of state, and the car would not start. After towing the vehicle to Tom's I explained what was happening. Before noon, I got a call back, and he had me on the road same day.