Went in for an oil change and it took 15 minutes from walking in to leaving. Alex went over…read moreeverything with me at the end and topped off wiper fluid, very thorough. Was about $120 for premium oil change, steeper than my home state but comparable to other Colorado oil change rates.

If you want your oil change done wrong, go here. I recently changed oil in our vehicle after the…read morelast change done by Jiffy Lube -- my wife who knows nothing about cars decided to take it here instead of just letting me take care of it like I normally do. Jiffy Lube left the washer off the oil drain plug, then over-torqued it to make it not leak since the washer was missing! They also didn't bother opening the oil canister drain and replacing that O-ring like they were supposed to (WTH, the small o-ring COMES with the new filter -- guess they just threw it away?). Then adding insult to injury, they didn't bother resetting the maintenance interval. I ended up changing the oil with only 2000 miles because the oil change maintenance message came on. After I had changed the oil I pulled the sticker Jiffy Lube puts on the window and happened to look at it. Come on, resetting oil maintenance on vehicles with a maintenance computer is a STANDARD PART of an oil change! It's even called out in the maintenance manual. But hey, if they can't put on a drain plug washer -- and somehow think torquing down way beyond specs is OK...how could I expect them to do something simple like resetting computer? Go somewhere else.

We have an older vehicle and it's hard to find parts. Just talk to Travis, and take your car here…read morewe've been going to Brakes Plus for decades. Brakes Plus has never let us down. If something isn't right they want our business. They treat us like valued customers and they make it right for us when we moved to Castle Rock. We were stoked that there was a location out here that we know we could bring our car to the level of trust and Customer Service is fantastic. They want you to be on the road and feel safe. They care about your budget. I'd recommend Brakes Plus to anyone. Tell Travis, our family sent you also bring TJ back. He was a manager at one of the other stores we've known him for a lot of years as well! Hands-down, this is a place to bring your car for repairs and affordability.

First off, they were courteous and professional and seemed to run a good shop…read more Brought in a vehicle to get a quote for the cv axel to be replaced. They also quoted a wheel alignment "needing to be done" afterward. Price was a bit high and alignment not necessary. They were the only shop I got a quote from that pushed for the alignment. Car drives straight as it is. I ended up doing the job myself and saving $700+ and only .5 hr over the 2hr shop time allotted to fix. Youtube for the win.

The employees at the Castle Rock location are AMAZING!!! Im from Michigan and driving here for 2…read moredays added tire wear. They REALLY helped me in a time of need and I will forever be grateful to Mack and the other employees! THANK YOU seems like its not enough!

Absolutely don't go here!!!! Managed by someone who clearly does not care about the customer. I…read morecame by earlier in the day to get a tire looked at and they said they could fix it so went and got a ride and dropped it off to get it fixed and then they said they could not fix the tire. Wasted half my day and they just acted like I was the idiot for wanting to get my tire fixed. I have been a customer for over 6 years buying tires for three different vehicles!!! Not anymore I will go somewhere else to not be treated like that!!!!!! Don't go here if you want to be treated with respect!!!!!

I was very pleased with the quick and prompt service in fixing my tire that had a screw embedded…read more Walked in and Tim the Manager at the Service desk was able to get my car attended to 15 minutes before they were going to lunch. Kudos to the team at this location. Much appreciated!!

Horrible experience! Horrible customer experience via the manager Tim. My young daughter's car was…read morerunning hot, so we took it into Tim at Goodyear/Nebraska land Tire/Colorado land Tire . They said it was the thermostat which we had suspected, paid them to replace it and they sent us on our way. The day after we had gotten the car back, it overheated on my daughter. We took it back and they said that it must've been a faulty thermostat and said they replaced it again and sent us on our way the second time. Again, it overheated. Took the vehicle into another shop and they confirmed a bad thermostat after we had already paid to have it replaced by Tim and gave him the vehicle 3 times to fix it. Tim then proceeded to tell us it wasn't the thermostat after all, we needed the water pump replaced. This is a newer Ford Explorer, not hard to diagnose, yet they somehow missed the "correct" diagnosis the few times. Bad mouthed the other shop. Tim also needs to understand that customers in his shop can overhear him cussing and badmouthing customers when he is on the phone. Will be contacting Better Business Bureau, but hoping to save others from this frustration and loss of money.

This location of service street was great for me. They did a short notice job for me (ask for…read moreDemetrius). Pleasant location to wait at. This one is a bit farther from my house but I'll def come back here if I need it.

My husband's car literally broke down right next to this location with a dead battery and…read morealternator. They fixed the car quickly and were so nice. We also had a bulb that was broken that they threw in as well since we were spending a good amount. Then just today, my husband had run over a curb or something, and the clips holding in part of the plastic shield in the wheel well had broken off, and they fixed those today for no charge. They have definitely earned our business in the future by being so kind since we did spend some money with them just last week.

This place is amazing!…read more They helped me get out of a bad situation. Bought a car at a different dealership 7 days ago, came in only for a transmission fluid flush. They spent that time to take pictures and record everything that was leaking and cracking. Didn't charge me ANYTHING, only told me I need to take it back. Which I did. Without their help we wouldn't have known the new car I bought somewhere else was a bad decision to have my family in.

I was going to rage rate this service department, but I see that their rating is is already…read moreextremely poor. So, I'll just state that these ratings are not wrong. Went in with a severe issue with my Jeep and the the service tech ignored my complaint and ran the service I was forced to check off online. $1200 later, the problem was not fixed and I had to take it to another provider to get fixed. When I went back to discuss the issue, they acknowledged that the complaint was in the system, but the tech did not see it because they are "two different systems" Classic our poor systems are a customer problem type of mentality. I would run far away from this dealership. Oh yeah, prior to all of this when I bought my new wrangler there , the crashed the car upon delivery Tooke them 3 months to fix the damage and a lot of pushing.

I highly recommend this location as they helped me with finding an issue after having my…read moretransmission replaced at a different vendor. They worked with me in getting me in as quickly as possible. I will go back.

If I could give 10 stars, I would! They are just the most honest car guys I've ever met! They were…read moreawesome. Totally hooked us up over and over. Did everything in their power to make sure we definitely weren't over paying a single cent. They honestly remind me of a place you'd find out of the Andy Griffith show. Just kind, honest, hard working. Kept telling us that you don't get to work there ever if you're an employee just looking to make a buck. They even pointed out someone they let go of from our last time because they said, "he was thinking with his wallet and that's a no here". Wow! Go here! Seriously- especially if you're a woman scared of getting swindled at another mechanic's.

Great service and folks, thank you! Got an oil change, took under an hour and included an…read moreinspection with full report. Great work.

These guys are great. You might find a slightly cheaper spot around town, but here, the work is…read morealways done right the first time. They also don't uncharged. I had my brakes looked at while getting an oil change and they showed me pictures and said I was gtg for a while longer. I will always bring my out of factory warranty vehicle here!