These guys are true pros Darren got me in right away. I was afraid I was being scammed by a different service department. It took him about 10 minutes to figure out that I did not need to get my brakes done. He was honest and very efficient. I can go another 10,000 miles before getting the brakes done and do no damage. Thank you Darren for your honesty. It's hard to find these days. I'll be back as soon as my brakes actually need to be done. read more

Amazing service, great prices. They got me in on short notice on Christmas Eve for brakes and an oil change. The brakes estimate on the phone was 1/2 to 1/3 the price of a repair shop nearer my home. Then, after inspecting the car they told me I had more brake pad left than the other shop told me and I could probably go another 6 months to a year before needing new brakes. They sent me on my way with an oil change and saved me hundreds of dollars in unneeded service. This Brakes Plus is ABSOLUTE TOPS in INTEGRITY. Highly, highly recommended. read more

I was able to bring my Subaru in on a same day appointment and they were great!!!! Super helpful, friendly and professional. They didn't try to up-sale or use a lot of jargon, just quickly and effectively took care of the repairs. Also gave a recommendation of what might help in the future but no pressure. A really nice experience. Nice to have a place you can trust. I'd highly recommend them! Stephanie, Aurora read more

Well it was great that they had immediate availability the day of that I checked to get my oil changed, super nice & cool staff members but I deep cleaned my car the next day & noticed there was a tool left on the front of my engine/hood bay part & then once I popped the hood I saw a cap which I'm guessing was from the new oil. Maybe the technicians double checking on getting all the equipment or garbage cleared is a good thing to do before handing the car back over to the customer lol the work tho was good overall no complaints there! read more

Brakes Plus - Auto Repair Near Me - Aurora, Colorado

Oil change package scheduled appointment was basically in and out hassle free. Oh and Matthew is awesome!

this place is always great to me. the manager and the staff are awsome and welcoming. I haven't taken my car anywhere since coming here.

I came in for an oil change before a road trip. I asked them to check the fluids, brakes, and the rest of the vehicle for anything that might be concerning before a long trip. They performed the oil change and reported that the brakes and fluids were good as is (services they offer). They also found a few significant problems that really needed fixing before the trip. I was skeptical that they were just trying to run up the bill. But they showed me the problems (yep, those need to be fixed before the trip) and said those repairs were too complicated and beyond the scope of their shop. So, basically, they passed on work they could perform because it wasn't needed and found problems they couldn't do that would keep me out of trouble. Isn't this the way a good auto-service shop is supposed to work? Yes, yes, it is. I'll be going back for the services they offer and will trust their judgment on repairs and maintenance. read more

I was going to post this review a couple years ago and just saw it sitting here so hopefully it goes through this time. This review is for the Brakes Plus on Smoky Hill just East of 470. I do a lot of basic service myself but have sent others here and gone here for the middle of the road repairs. I usually come in for alignment every 6 months because the roads suck around here but have had other things done to my family cars when I am not around from oil change, brakes, shocks, radiator even a broken drive shaft on my son's car. They always seem friendly and honest. A good sign is when you ask for something to be serviced or replaced and they come back and say you are good for another year or two and don't charge you. That is honesty. Occasionally get it wrong on diagnostic which is hard to do on some things. But in general they are good and I have been coming here for close to 16 years. Major service like timing belts, head gaskets and similar I go to places that specifically work exclusively on that particular car. read more

I want to note I had to wait awhile since they were down a few workers, but I honestly didn't mind. They all were very friendly. Car works great! No longer shakes at high speeds, which is wonderful! Great prices as well. 100% recommend going here for your car! Very honest and reliable. read more

So I sent an email to brake plus like they ask and I told them of my situation! I didn't get a response!!!

I went in to get my Windshield wipers replaced because the one on the driver's side was barely working. Eric helped me replace them and the one on the driver's side was loose at the base so he brought out a tool to tighten it. It was all free of charge and I really appreciated it. Eric was very attentive and patient. I recommend going to this location. read more

my 17-year-old granddaughter did not pay attention to a terrible sound coming from her jeep. The at analyzed and it was major. The worst of it was that completely shattered. And there were other things to fix. Everyone did such a wonderful job, Victoria was incredibly helpful and explained exactly what happened and told us to bring the car back on Monday because there was one more thing they needed to do but that she could drive it home today. On top of everything the group realized that it was going to be a big burden for my granddaughter and they applied coupons to help her out. our whole family is very grateful for the attention to detail that they gave her. read more

I dislike automobile places who cheat their customers. You expect upselling but not an outright lie. My son's car is old and leaked oil. His dad took it here to be checked and they told him it needed new CV boot and a new oil pan. Well it did need an oil pan but the leak was slight and it's very expensive to replace the oil pan. As for the CV boot, they're brand new. I had just replaced them. I couldn't believe the outright deception of what we needed. I will never go there or recommend them. Beware of their lies. Verify what they tell you before making the repairs. read more

Went to get new brakes on my SUV. The Tallyn's Reach location was amazing! The waiting area and bathroom was clean. The staff is wonderful! Shout out to Vinny!!! He made my experience so stress free and was able to get my truck back to me in 3hrs! I will definitely be back! read more

These guys are great! Dependable, honest and professional! I brought my car in because my brake lights were on. However, after their inspection, which is free, they were happy to report the brakes were in great condition and the light was probably from a manufacturer set. Kenny is super friendly in the front of house and my car was clean when I got it back. This place is a win-win! I'll be back and I highly recommend. read more

Brakes Plus - Inside front - Auto Repair Near Me - Aurora, Colorado

I've gone twice now to this brakes plus and each time I've been sitting at the shop waiting for over 2 hours for my vehicle. Today I had an appointment for 11am, they said they had a few cars already in the bays but they'll get with my vehicle soon. They didn't pull my vehicle back until 12:04 and I didn't leave the shop until after 1:30pm. The time before that, I had an appointment for my girlfriend's vehicle for 10am and they didn't bring it back until 11:15a and I didn't leave the shop until 12:30. What's the point of having an appointment when you still have to wait over 2 hours for your vehicle. read more

I took my 328 Xi in to have my oil pan gasket replaced. Well apparently the this Brakes Plus replaced my valve cover gasket instead the oil pan gasket even though the work agreed upon and my receipt states the oil pan gasket was replaced. I get my car home and oil is still leaking. I take it back and the manager tells me they did not actually work on my oil pan but replaced the valve cover gasket this was never mentioned to me. So after some back and forth they said they would do the work and just charge me for the parts ( a new oil pan gasket and new oil pan). This is where it gets crazy. They do the work and call me and state that there is something wrong and my car is not running properly. They told me I had to take to a BMW repair shop. Really? So I take my car which is barley running to a garage that specializes in BMWs. Within 2 minutes they see the first problem. They did not install the upper drain plug on the new oil pan. How oil did not leak out everywhere is beyond me and my car was losing vacuum. Then the car was still not running properly they saw the ignition coil for the 4th cylinder was not connected. That took another 2 minutes to figure out. A week later my car was barely running again so I went back to the BMW garage and that is where I discovered all 6 ignition coils were not connected properly when Brakes Plus mechanic changed the valve cover gasket. At first it seemed the manager at Brakes Plus was going to do the right thing and refund me the charge for getting the corrections done in which I cannot believe they did not see this when they sent me to another garage. I was also promised a full refund for the work. This never happened and now the manager is stating that I was never promised a refund, when I was told in person that they would. Keep in mind they performed to major repairs and they messed up both jobs. The level of incompetency is crazy! They could not put the car back together properly when the changed the valve cover gasket and did not put in the drain plug when installing the new oil pan. How could a mechanic working on your car not see that but another see it in like 2 minutes? Now I was told they were not going to refund me until I threatened to come on here and post a review. I left a message for corporate and never got a response from them. The manager is now saying I have to take every receipt to them and maybe get a refund in 6 weeks. I learned a valuable lesson and warn you to let them repair your car at your own risk. The BMW garage owner could not believe a garage would miss such simple things. Imagine a garage telling you to come get your car and go to another repair shop to fix because they could not even figure what they did wrong while repairing it. read more

Brakes Plus - Missing oil Pan plug - Auto Repair Near Me - Aurora, Colorado

I wanted to come on here and say thank you to Donnie for being so amazing and helpful! He took care of my car and answered all my questions, definitely a place I will be coming back too! read more

This was my first experience at this Brakes Plus location and it was a great one. I highly recommend getting your vehicle serviced here!

The people working are always nice, however they didn't put the right breaks on my vehicle. It was squeaky after I got the breaks done then I took it in again, they claimed that they fixed it. The problem continued. I took my car to a different place for a tune up and they said "I bet your breaks are always squeakin?" The dealership said "they put in the wrongs breaks" Like I said, the people are always nice." They're looking into my breaks again. I'm writing this review because of the poor maintenance on my car, not the service when you walk i! read more

This Brakes Plus is fantastic. Brought my 2018 VW Tiguan in with a leak coming from a cracked crush plug. I got my oil changed at another place about a month ago, so I was definitely not happy to get another oil change when I didn't need it. Brakes Plus kept the cracked crush plug to show me. They were super quick, and awesome in how they addressed the issue. The price was way cheaper than the other company I brought it to who ultimately caused my issue. read more

Awesome as always!! Came in for an alignment on my lifted truck and they did and awesome job! Gal at front desk is super helpful and sweet!! Super fast service even being busy for a Saturday!! I'll definitely be back for other maintenance items as needed. read more

joselynn delivered awesome costumer service today. Her team is always so friendly and it's an easy process to check in my vehicles for any service I need. read more

This shop was able to accommodate my large vehicle for an alignment. Very worth the drive! Prices are reasonable, shop is clean enough, employees are friendly. Not all B+ are the best but I'd recommend this location to anyone. read more

I went to this location last month to get an oil change. Within a few days my car started making a ticking noise when prior to this I have not once had issues with my 2015 Toyota Highlander and have always been told it's in excellent condition with only 67,000 miles on it. I took my car back into this location, they looked at it for an hour and said I shouldn't drive it & they would call me the next day but I never received a call. I took it into the Toyota dealership who looked at it for 4 days and came to the conclusion it seemed to be dry started by Brakes plus during my oil change which resulted in $10,500 of repairs. They suggested I call Brakes Plus to inquire about video footage from my appointment. I called 3 times and was passed to a manager that said she would contact corporate & call back but yet again today no return call. Also not to mention my husband's engine light went on this weekend shortly after also getting an oil charge here. We took it into another shop where they said his oil was extremely overfilled which resulted in a complete new oil change that cost $150. Overall worst experience we have ever had with a simple oil change. I highly suggest you do not take your car here. read more

Had my oil changed at a quick lube place, they came back (as always) and said that I needed new brakes...they even told me that they wouldn't recommend driving, that I could die and it would be $700 to fix (just back brakes). Scheduled immediately with Brakes Plus...30 minutes and a FREE inspection was told there was absolutely NOTHING wrong with my brakes and that I didn't need any service at all. Kenneth was amazing and extremely ETHICAL. Highly recommend this place for a second look and brakes if you need them. I was quoted much less for both front/rear brakes...will be doing business with them in the future. read more

this BrakesPlus location off Smokey Hill Road by Southlands Mall is very good. not all locations are this good. i've been going to brakes plus for over 20 years and now go to this location within the last two years because of superior quality of service. The location I used to go to is changed hands and just now it's not as good. read more

Eric was very professional and explained everything for me. I really appreciate him and 2 other guys i talked to for helping with my brakes and getting the work done in timely manner. read more

The only reason I'm not giving 1 star is because the manager did what I wanted which was to pay for only the hour of service it took to fix my car. The customer service people at this place are rude and try to up-charge you for time they didn't even take to fix your car. Don't leave, stay and watch your vehicle to make sure the labor hours they are charging you are correct. read more

I needed an alignment and these guys were able to get me in same day! I was welcomed with a sincere greeting from Shay when I walked it. From my entrance to my exit I felt like I was heard and my needs were met. The team was incredibly kind all the way around! I appreciate that my truck was in an out faster than I expected without compromising quality. I left feeling safe with the work that was done. Great value, great experience! read more

had to go in for something I messed up on my brakes and at first with out them looking at it was quoted 150$ it was a simple thing but I was like ok makes sense for labor but then they figured out a way to do it with out costing me more money and where honest about it and saved me money for sure some shops don't do things like that so i appreciate the whole team up there ! Deffintly would recommend read more

Came in for a quote for a broken heater core replacement. Would require parts to be shipped in, with a minimum quantity to ship those parts of 5. They secretly tried charging me for all 5 parts, and claimed my radiator cap couldn't hold pressure, when it was the heater core that couldn't hold pressure. Hourly rate quoted at $150/hr. Absurd, I'm sure the hard working guys/gals on the floor see a fraction of that. Overcharging in the front office feels common. Ended up having to pay them $25 for them to tell me what I told them. "Heater core needs replaced." Avoid at all costs. read more

Dustin was really great to work with. He thoroughly explained the services he recommended and gave me options without pressure. I brought in a quote from another shop and they beat that price by $150. I will definitely go back for my car needs in the future! read more

I love this location. The staff are really nice and they get your car done in a very timely fashion. They always have a coupon online and the shop is very clean. The manager is very nice and gave me a $15 off coupon simply for doing a google review. I have been coming to this location for all my oil changes and havent had a bad experience. I love this location and will continue coming here for a great deal and service. read more

BEWARE!! The Brakes Plus location at 24550 E Smoky Hill Rd, Aurora, CO 80016 just east of Southlands just attempted to rip me off. I wanted Oxygen sensors replaced (2)... they cost $34.97 (retail ) and these clowns attempted to charge me....wait for it........$336.99 each. That's a 1000% markup. Spark plugs that cost $14.00 each they would charge $44.78 each. They wanted $2646.69 for repairs! BEWARE ! You have been warned. Check prices on parts and do not trust Brakes Plus. read more

Ben was one of the nicest people I've come across!! He provided outstanding service, and was incredibly kind. I was so surprised by the exceptional service during a Covid pandemic, and I 100% guarantee Ben will take excellent care of you and your vehicle once you pay him a visit. read more

I have been to Brakes Plus located on E Smoky Hill Rd on two different occasions with two different vehicles. Both visits were due to issues that needed a quick resolution. Not only did Joselynn Koehler get me in last minute, both times her and the team provided a quick resolution and got me on my way. Because of the customer service they have provided my family, we will continue to go back and recommend to others. read more

Honestly the best customer service I have ever received at ANY auto related business EVER. These guys were genuinely more concerned about the safety and well being of my 19 year old then making a buck. They worked within his budget (and then some) to get him back on the road safely. Yoshi and another manager went above and beyond to help him out. Honesty and integrity can be hard to come by when dealing with big business and car repairs but these guys really came through. Thank you!! read more

This location has never disappointed me when I visit. The employees are always accommodating, informative, and friendly! After my car has been serviced it is back to being brand new again. I've never had issues with this place, as they do a great job with their work! The wait for your car to be serviced isn't too bad either, probably the quickest one out of the remainder of the Brakes Plus' in the area. read more

I want to write this review to caution customers about this branch. I had taken my tundra in for a brake check and turns out I needed rotors, brakes, struts and shocks replaced for a grand total of nearly 2200 dollars. I trusted them to do a quality job. I had a big trip coming up for the 4th weekend and my truck had to be in good shape. As I made my way to South Dakota to Mount Rushmore with my 3 kids I started to hear some squeaking, I didn't think too much about it at first because it could just be the new brakes breaking in. Got there in 7 hours, as soon as I got to Custer lake my brakes went out, turns out either the bolt in the brake caliber wasnt fasten tight or they forgot to put one of the two on completely. Caused the brake line to crack. Of course it was the 4th weekend and in a small town like Custer, nothing was open. I would have been stranded with my kids if my family didn't drive the part to me from Denver. I've told management about the matter and they have yet to get ahold of me to compensate the trouble I had to go through. Imagine if the brakes went out while I was on the highway, the danger that they had put me and my kids through. Please be careful if you decide to get service from them. read more