I have been coming to this location over a year. Always a good experience. Till one incidence a guy tried to charge me a ridiculous amount for a new tire after mine popped 24 hours after they removed a nail. Blah blah blah. I was not a happy camper. Angela came right over and made things better immediately. If it wasn't for her and another mechanics taking the time to help the situation I probably would never go back. Thank you Angela! read more

My husband found a nail in my tire hours prior to him leaving for the week out of town.... He took it here and they immediately fixed it! great customer service and care! read more

I had a nail in my tire and took it in to Firestone to have it repaired. A few hours later they informed that the tire was unrepairable and since I drive an all wheel drive vehicle I had to replace all 4 tires for $1300. I went down the street to the next closest tire shop and had it repaired in 45 minutes. Total scam. They've lost my business forever. read more

Firestone Complete Auto Care - Nail in the tire - Tires Near Me - Aurora, Colorado

I have to say. Everytime I call they are very inviting when other Firestone's tell me they are too busy. BUT... whenever I ask Bill who I somehow pick the short stick and he waits on me I ask a question and he is condescending and you have to be lay 20 questions with the guy. I don't care if it's something simple about air pressure, take the time to explain to the customer. It's your line of business so you know the ins and outs. Someone like me who brings my car into you and pays instead of doing things myself shouldn't have to be made feeling even more uncomfortable for asking. read more

I have been sitting here for 2 and 1/2 hours because they can't get my headlight to go in. If I would've know this would've taken as long as it has I would have done it myself. This is ridiculous! I've had bad experiences with them in the past but they said that they can do this quick and with a discount, but now they said the discount is inapplicable. read more

Ok...so I hate writing bad reviews. This location used to take good / great care of me. There used to be a tech there that was spot on and knew his stiff...he is no longer there (makes sense, he's too good for that shop). I should note, I'm a mechanic, and the line of BS I was given by Tom (manager? If so, shouldn't be) and his tech was short of just full on lies. I fear for those that don't know cars. They didn't listen, they were rude, they provided misinformation, and what they couldn't do...another Firestone did in spades. Tread carefully at this location...it's not the same as it used to be when they first opened. read more

I had sworn off Firestone for a long time, but then decided to go back to give a local Aurora shop some business. My advisor was rude at checkout when I asked about new tires when I only brought the car in for an oil change. If you have a fleet vehicle, they will treat this like an open checkbook. Somehow I always need new tires when I come in here. Thank you for the gentle reminder on why not to come back for fleet, or personally. read more

Horribly rude manger!!! Made formal complaint with corporate waiting on conversation with the DM. Asking someone do they want a tire or not is rude. Complaining that your short staffed and have to work in the back is not your customers issue. Rechecking the innovatory your employee just did shows your lack of faith in their ability to do their job. Stating that they don't know anything and don't have your system in the back and don't know what you need is beyond alarming. Behaving in a nonprofessional manner and speaking to a customer rudely is not how any business wants to be represented.As consumers we understand things take time but waiting over six hours or possibly days to have one tire that is not even a year old replaced is ridiculous. It's how you speak to people that matters and also what can lead to repeat business or a consumer going to a competitor. This is a corporate store that you claim as your own but you treat customers negatively and speak as if consequences are nonexistent. I hope for retraining for you soon and more staff so you can help customers in a timely fashion without an attitude. I will not be coming to your location now or in the near future. read more

Came in last night at 6pm...there was one car in the shop and nobody doing work. They close at 7pm and the guy at the front desk said he couldn't patch my tire because he didn't have time. Was told to come in the morning. Came in at 730am to get the tire patched and he said he would need my car all day. Again, there was only two cars in the shop. Only saw one car being worked on and there were 3 people there. Went to big O tire and they got me in and out. I won't be doing business with Firestone anymore. read more

Literally ruined my car. I went in for 4 new tires when I picked the car up it is louder than ever, took it back and now I need 2 new bearings well 4 would be better they say at $500 each. They never mentioned any issues with the bearings before or during the new tires being installed. Also my brakes were awful after they installed the tires and when I took it back I had a rotor that needing grinding down, again never said a word when they were checking the brakes and brake pads the day before. Ridiculous. Now my car is so loud it's awful to drive and there is nothing I can do about it but go someplace else. Infuriating. read more

We have taken our vehicles in to this place on a few occasions. Oil change, wheel alignments, brake problems, and a few other things. A few weeks after one of the oil changes we had done there, we discovered they had shorted us at least one quart of oil! Are the mechanics losing count after a couple of quarts? Each time, we have gotten "bad news" on additional mechanical issues needing to be fixed/replaced. They did this twice to us, and my husband was suspicious. Each time he got a second opinion and each time the competition found nothing related to Firestone's claim for needing extra work. Taking our vehicles elsewhere has saved us time, money and hassle. I agree with another reviewer about the manager -- seems like a nice guy with a lot of head knowledge and suave customer service skills -- but you can't run a business on these things alone - they just aren't enough to make and keep repeat customers anyway. I suspect this place operates on mostly new customers. Note to Firestone: you need to do better and right by your customers. Give them what they paid for and then some. Keep prices more than reasonable and tuck in some freebies. Admit it when your mechanics make an error and then offer fair recompense. Tell your customers when you scratch the paint. They'll respect the honesty! These are just a few of the things that we would appreciate. I'm afraid for us, however, it is too late. We will not be going back. read more

Absolutely, stay far away from this business at all costs! My wife took her car in there and they ran up over $10k in charges on a car worth less than $1000 over about 1 year of what should've been inexpensive services. My wife did not tell me and took out a credit card from Firestone to pay for it. I was furious when I found out this business had taken advantage of my wife by not explaining that putting $7k into a worthless car on the initial visit was insane. My wife kept going back there as she had the Firestone credit card and assumed that would be the best option. I went in to complain and spoke to Tom, I believe, worst Management of a business I have ever experienced. They did not stand behind any of the work they provided! I contacted Corporate over the course of about 6 months and got $350 back on a part they supposedly manufactured that failed on the car. The car was totaled out days later so $9650 paid for a car that doesn't run on the Firestone Credit Card. Firestone was still making $$$ off us on shoddy repairs due to the Firestone credit card they offered my wife after she was going to put it on her Amex Card. Fast forward a year later and my wife has two coworkers with the exact same issues and the only reason they moved forwarded was because Firestone offered to provide credit cards to pay for the work over time as they both are on tight budgets working for UPS. This is a scam of a business model: quote ridiculous prices for repairs, offer a credit card with a ridiculous interest rate and lock in the consumer. Worst experience, worst Management and worst Corporate Response! Don't say you haven't been warned or you will be writing a similar review in the future! read more

I had a set appointment to have an exhaust gasket/manifold repaired after Firestone had inspected the vehicle 1 week earlier to identify the issue. I dropped the vehicle off for repair as soon as their doors opened. I heard nothing from them until the store manager called me 7 hours later to tell me he doesn't even have the parts to fix the vehicle that day. Even though they had a full week to procure the parts to be ready for my appointment. Not only did I take a full day off of work for the repair, the store manager refused to accommodate a new appointment on a Saturday so that I would not have to miss any more time from work. This all could have been morally fixed had the guy tried to squeeze me in on a non-work day so that I didn't have to take another day off of work for their mistake. I'll never go back to another Firestone. Luckily I have plenty of vehicle maintenance shops near me to help me out. read more

I've used services here before and was pleased. This last time the service was good too but I felt like the prices were unreasonably priced. They did try and work with me to see where I could save money but since it was a lot of money I really wanted a second opinion. Once I got it I had to go with the second option instead of Firestone. I had made an appointment but they didn't really see my car until later. I understand that sometimes they fall behind but I was waiting for quite some time. So by the time they told me what it needed AND I gathered my research it was too late for them to help me that day... which again, ended up being better since I got a second opinion. They do a pretty good job but i saved about 30% on the original quoted price. That's a lot of money when dealing with matters of the automobile. read more

This place has the most honest people I've ever come into contact with. Candace is the best person I've ever talked to at an auto care business. These people tell the truth. I've used them more than 6 times and never had bad service. Wheatlands, Beacon Point, Southshore and Talyn's Reach are lucky to have Firestone so close to home! read more

Literally ran over a piece of rusted metal today just outside of this location that punctured the sidewall of my tire and thought how convenient to be at a Firestone when it happened.. NOT the case! I pulled in and got out of my car, keep in mind I'm 38 weeks pregnant.. got the most rude response from an employee outside, pulled my car around to the front door and went inside as instructed by the rude employee. I even told the second employee inside how rude the other guy was and his response was just.."yeah.." We went out to look at my tire and the second employee tells me they don't sell Michelin tires and I should go wherever I bought it from as you can hear the air hissing from my tire.. trust me when I say I HAPPILY took my business to Discount tire after being treated so rudely by the employees of this Firestone! This was my second bad experience at two completely different Firestone locations.. needless to say I will NOT make a third attempt to give them my business!! read more

They always give me a great price and do an amazing job. They also never try to add on or force me to get anything for my car that it doesn't need. My husband and I both come here for both of our cars needs. read more

Firestone Complete Auto Care - Tires Near Me - Aurora, Colorado

Crooks but not surprised, told them want I needed done and didn't even do that. instead they did an inspection I didn't ask for, didn't rotate or align the tires like I asked, a basic alignment turned into "2000+ in repairs" supposedly. Ended paying for some bs inspection but gonna take my car somewhere else and suggest everyone does as well, even if their hrs are convenient. read more

We have been coming to this location for a little over a year now. Our previous vehicle had a lot of problems so we spent a lot of money there unfortunately. But putting that aside they are always very friendly, Angela is very pleasant to work with, and I had a message on my car that my tire was low. I took it in and they fixed whatever needed to be fixed and reset my dashboard without charging me anything. I thought that was very cool. We will continue to use them as long as their service continues to be as good as it is now read more

Brought my wife's car in for an oil change and tire rotation. The next morning, I found a puddle of oil under the vehicle. Brought car back to shop for repair. Technician found the drain plug was leaking due to a cracked gasket. This was the first oil change since the car was purchased new from a dealership earlier this year. Original technician must have over torqued the drain plug and cracked the gasket. Screwing up a simple oil change makes me question the quality of personnel at this location and will make think twice about bringing my vehicle here again for service. read more

Took my car in today to get new all season tires. Being from Florida I was freaked out and thought I needed better tires. Well they saved me 1100 because they honestly told me I already had great tires and I did not need this. Love honest people! Ty read more

This Auto Shop is decent AT BEST. In my experience dealing with them (4-5 visits), the best thing about them is their management. Patrick (their store manager I believe) seems like a great guy and is very well spoken. He explains things efficiently and effectively. I believe he is the only reason why people bring their cars to this Firestone branch. The issues I have with this place are the mechanics who actually work on your car. When I bring my car in for a general issue (lots of friction in the steering, leaking oil), they have no idea what they're doing. Management will make you feel confident, but when you get your car back after its been in the shop for over 10 days and you actually drive the car, you'll feel much different about what is going on behind the scenes. Not only that, my steering still leaks oil after almost a $2,000 repair to rebuild the rack and pinion steering and (supposedly) fix the leak. Additionally, I do not appreciate it when I get my car back and a day later notice a large (3" x 1/2") scratch on the front of my car just below the hood. It extends through the paint and is very noticeable. Did Firestone say anything to me about this damage they had done? - absolutely not. This isn't something I just didn't notice earlier. It is very apparent and is obvious (by its uniform shape) that a piece of their equipment had been the cause. Another story, beware of buying tires from them (I know...tires...what they're known for). Any reputable Auto Care shop will balance your tires after installing them. I paid over $800 for new tires, and then they told me that they cannot even balance them because they don't have the equipment to do so! I was amazed that a tire place cannot balance tires on a popular car like an Audi A4. Not only that, they told me this after I had purchased them. Pretty shady if you ask me. In my 4-5 visit history and around $4k spent there, I'm not happy with this Firestone and will not recommend it to anyone in our neighborhood (East Aurora [East Smokey Hill, Southlands Mall]). read more

So my car needed an oil change so I went on to Firestone's website to what I thought was to schedule an appointment but actually it's was just to require a appointment. Why was it even an option to pick that time if it was not available . Turns out the whole day is book, no where on there website did they say anything about that. That is really stupid and inconvenient. A big waste of my time. Update your website. It's 2020. read more

I first want to say whoever decided to hire a new customer service person needs a raise. The girl in there is so sweet helpful and patient I honestly don't know why they have a waiting area BECAUSE THEY ARE ANNOYED WHEN YOU WAIT. If you don't wait you want get your car back for hours . I work at Denver international airport and came from work to get my car serviced, with that being said I was waiting in the WAITING AREA for my car to be finished. The manager rudely asked me "are you just gonna wait here or something" I said "yea" he said "huh" again . Rudely . I said yes is that okay ? I'm confused as why that's a questions why that would matter where else do you think I'm going to wait if you have my car ? It really took my off guard that I was hoping my car wasn't even brought into the damn garage yet because I didnt even want to give them my money for their service ! After going online I see so many complaints about a rude manager I can't imagine everyone else being the common denominator. Honestly HR or whoever is claiming to be investigating these situations need to be fired as well. There was no reason for me to even be asked that and for him to be very disrespectful about it is even more concerning. If he doesn't like customers can't "fake it til he makes it" because clearly if everyone is complaining about a rude manager then he isn't faking shit for his company nor his job. There is a customer service women now, she is more than capable of handling the front end herself if he's going to be negative or show that he is miserable at his place of work he needs to keep his ass in the back or GET A NEW JOB ! I will never come back here and it's disappointing because clearly I came from the airport area to this one because I've always came here . Never again . read more

Great customer service. My wife is a teacher at the middle school and they offer teacher specials which is great. Will continue to bring our vehicles here to be serviced. read more

Good group of people here. I came here because Big Ole Tire tried selling me services I did not need. The Firestone people are honest and will work with you in price. I have not had any negative experiences here and have been coming here for about 2 years. read more

Went to get a oil change there were no customers. Yet they wanted me to wait 90mins for a oil change. I think not.

I've had my vehicles over the years serviced for minor things (i.e., changing tires, alignment, oil/lube and wipers) at this Firestone mainly because it's close by. I recently went there to have a vehicle inspected for safety and overall mechanical soundness. Frankly, they missed a lot of things like a weak battery, sway bar, spark plugs with wires, and some leaks. I recommend only using this store for minor issues. read more

Horrible service!!! Where is the negative stars! Like always they never have time and they are always busy, you have to schedule your broken car way in advance! What a joke, they should shut this place down! read more

I've been coming to the shop for three years and always get an honest estimate and great service. This last time I picked up my jeep and still had an issue, however they were able to identify the problem and correct it with no charge. Went above and beyond where other shops would have added a lot more in labor and parts! read more

We rolled in to have the air checked in our truck and trailer. They were kind and helpful and graciously put air in our tires even though we had to maneuver the truck a few times. Great customer service! read more

This was awhile ago but a manager named Patrick took very well care of my husbands car. He gave us a great deal on tires all while being very kind and understanding of our hardships. I just wanted to write this to say thank you to Patrick! read more

Since my first ordeal of bad experience, the store mngr Patrick and his area mngr expressed their apologies, so I decided to give them another try (though there are plenty of Firestones near by). This is my third visit and I've been treated much better, even got a courtesy call re my new appt and told it's hectic could take longer, so I called back and they worked with me by having me bring my car sooner. Thanks for the call and the better service. read more

Today I frantically went into Firestone because I ran over something and it slashed my tire. Patrick who was working the front desk was more then nice, he reassured me that everything was okay and that I did the right thing by coming in quickly. He also noticed that my tires were getting bald and that I should probably consider new ones before winter. He gave me a great quote on four new tires and I can't wait to go back and have them do it. read more

Wow! Worst service ever. When I asked the store manager Tom about an oil pressure issue and he basically told me to go fuck myself. This is at 5:00. 2 hours before they close. Me: " I can't locate the dipstick on my engine. Can you help me?" Tom: "No" Me: " you can't even look and see if maybe you can see where it is?" Tom: " No, if you drop it off I can give you an oil change tomorrow." Me: " No, obviously you don't want to help me. Tom:* "Ok bye" What a fucking douche bag. I can't even believe the level of disrespect that I received. I will never ever go back to this place please do not ever give these people your business. I hope he gets fired. Never have I ever felt so unwelcome in a place where I may be giving business to. read more

This Firestone is excellent all around. They helped me out a couple years ago when I had a slow leak in a tire. I just stopped in and they didn't even charge me. I have been bringing my car in for regular oil changes and tire rotations ever since. They are polite and professional. Candace is really nice to work with too. read more

New problem with my car after visiting yesterday. There's a problem with my passenger door, if I hit a bump in the road it starts registering is open. It'll unlock all the other doors in the car. I noticed a gash in the tubing around the door that wasn't there yesterday morning before I dropped it off. So I took it back to Firestone to see what might have happened and they're just repeating that they wouldn't have a reason to open that door if we were only doing an oil change. They always let me know what else they think they should service soonxl, but apparently don't actually need to open anything to check. They won't even check anything they're saying it was probably like passenger wear-and-tear even though it wasn't there yesterday morning when I put a basket in my front seat. Even though I don't have passengers all that often and it's just me 95% of the time. Although the guy did admit that wear and tear usually only happens with much older cars than mine. But sure it's total coincidence that this starts happening after I drop my car off with them, despite never having that problem before. I contacted corporate, hope to hear from them soon. read more

I have been to this location a few times over the years and I really like them. I usually drive past 1 or 2 closer Firestones to come to this location because the service is usually much better and faster. I was of course driving to work when my TPMS went off on the weekend and right before another major holiday. I took my car to them on a Sunday morning (on my only day off), after the only other open auto shop near me refused to even look at my car until after 11 AM (3 hr wait time). This Firestone gave me a 30-60 min wait estimate but actually got my car into a bay in less than 20. I ended up having a nail in my tire and needed 4 new tires due to AWD. They had several tire choices in stock and I decided it would just be easier to get new tires then and there. They had them all on within 1 hour. I was there in all a total of 90 mins! I am so very pleased and appreciate their speediness! I bought Bridgestone All-season tires and so far they are handling very well on the snowy, slushy and wet roads. read more

I called on a Saturday couldn't schedule me in but they kindly set me up with appoint at noon (lunch time for most people) on Monday for a oil change. Drop my car off at 11:30. Called 1 hr later to pick and was informed my car won't be ready till about 4:30-5. When I set my appointment for noon. Continue to tell because I didn't wait there in the lobby. That my car got push back. So I of course having to go back to work went and got my car. The manager tells me it's my fault for not specifying how soon I wanted my car done. Rude and terrible customer service read more

I took in my car because of a leak. My car was leaking radiator fluid and I needed to get it fixed. I called the evening before to make sure I could get it in early and get it done. I dropped it off at 7:30, I was called and told that it was a crack in my radiator and they had all of the parts and it would be done. Not one mention of a timeline at all. I call back and find out that the car is just sitting there and they are waiting for parts to come and it will be done at 4 pm. This is all news to me at this point. Then I ask about the issue of having parts and ordering them, because from my conversation I thought the parts were there. Nope and I said if I would have know that I would have taken it to a place near my house. Then the guy said, "Well, you can take it if you want." At this point, having there since 7:30 and now it's 11:30 I just give up. Usually they are responsive and helpful and transparent...not this time. Would have done things differently if i would have been told about the time line. read more