We have purchased multiple full sets of tires for our various vehicles (cars, SUVs, trucks) from this shop over the years. Obviously, we like and trust this shop. Unfortunately, they still very rarely answer their phone. The latest example....today during what I am confident would be a less-busy time of day: again, no answer. I was calling to confirm a new purchase of four new (expensive) tires, as well as that they would be received by the shop prior to my installation appointment I set up at the same time. My understanding has been that these new tires are, for some reason, fairly hard for them to get in the size I want, so I wanted to confirm all. I placed (and paid for), the order while in the mountains last week after having discovered a significant and non-repairable chunk taken out of the sidewall in one of my existing tires (BFG KO2s). I wanted to replace my current, now worn, tires before winter anyway but the damaged put more "heat" on getting the new tires. Now that I am back in town, I was not able to confirm *anything*, due to their not answering their phone, even if just to say, something like, "I'm sorry, [explanation], can you please hold?". I would have understood that and gladly held but...no simple decency shown; call was simply ignored. I understand the current challenge of staffing (for basically all businesses), but that is utterly irrelevant when it comes to simply answering the phone when it rings as above. So.....it seems it's not a staffing-level problem (although my guess is that that is what I would have heard), as much as it is an ongoing culture problem at this shop. FWIW, without this frustration I would have happily given five stars, and would have included an equally lengthy comment praising our long relationship with this shop. However..... Edit: related to the impressively-quick response from "Gerry" below....Gerry, that link did not take me to that specific case, instead, your system is apparently set up to capture the visitor at a "Customer Survey Form". I have already provided feedback here (perhaps you even copy/pasted it into what I assume was a "case" you set up?) I don't have the time to go through all of that (again); that would just be more frustration. Edit 2: I just received an automated communication that the tires I ordered had arrived at this shop already. Cool. Thinking that maybe I could even push up my installation appointment, I rolled the dice and decided to try another phone call to see if that was possible. Happily, "Sieger" answered the phone there on the first ring. Also, while writing this update, I received a call from "CJ" also telling me my tires were in and offering to move my appointment up. I had done this already with Sieger, but, combined, these new communications with this shop impressed me. I have no idea if either of these guys had been made aware of the review above (my guess is that they were), but regardless, I appreciated the responsiveness and professionalism. Star-count modified. All is right in the world. read more

Worst customer service ever had. Dishonest people. Don't go there. They said my tires have 50000 miles warranty. But they are saying no warranty on them. Very disappointed. read more

Great service and hospitality today at this location. We have other locations closer to home and office, however this is our go to store. Manager CJ went above and beyond to get me a solution for a wheel replacement in town today! So I did not have to come back next week. Thanks for going the extra mile for me. read more

Discount Tire - Welcome area at this store. - Tires Near Me - Aurora, Colorado

Excellent customer service. Jace helped make the process of putting on 4 new tires seamless. Had quotes from other places and they looked those over. They beat the other places in price and saved me some money AND time. They ordered the tires I needed and had them brought in from another store overnight. They replaced my O2 sensors and slapped those tires on all under 45 minutes. They even called to see how things were going with the tires on. I will be back if I have any issues. read more

Discount Tire - Hours and website - Tires Near Me - Aurora, Colorado

Awesome service from these guys!!! Dealer would not rotate my tires because it was dually... these guys at DT know what they are doing

I'd like to thank all the guys working at this location, as usual they gave excellent service, even if it's Friday afternoon and the line is reaching out the door. I had a simple TPMS light on my dash. For those of you that take this lightly, to each their own. Yes I still check my tire pressure and fill up air on a regular basis. These guys did a simple reset for me, even if they're busy, right in the parking lot. Wes, good job on crowd control, Charlie...thank you for the simple reset via the ODB2 port, shout-out to Randy for manning the air station and being an all around cool and attentive even if there's lot of guys waiting in line. Appreciate the compliment on my ride mahalo, and hope you get your dream car soon Bruddah Randy Thanks again you guys made my day after a busy work week. read more

Discount Tire - Dreaded TPMS light - Tires Near Me - Aurora, Colorado

I am a Discount Tire fan. They've always been super responsive to me and so I come by to have them check my tire pressure when I feel like it's been a while. I pulled up into the tire pressure check bay and got out of my car. I feel it's more polite this way than just sitting in the car. I was greeted by an associate in a bay who informed me they'd be right with me. They were changing cars being serviced and looked busy. Conner came over to check my tire pressure. I appreciated that he took the time to ask if he could open my door and look at the decal. A lot of times the associates simply put what they think the pressure should be so this extra step was nice. He was professional and it didn't take him long at all. I would come back and also recommend the location. read more

Luis was a huge help. Could not be happier with my wheel and tire setup. Changed the whole look of the truck.

Luis at the front is a stud, these guys are efficient and a well oiled machine. I would recommend bringing your car here anytime for tires and they accept walk-ins. Peace T$$ read more

Discount Tire - The tire bay being an extreme efficient use! - Tires Near Me - Aurora, Colorado

Sucks getting your tires repaired or done but I appreciate Ken very much: he helped me out and gave me the best price he could've... there's still some good workers out there! Shoutout Ken! read more

As always another begrudgingly trip to any service Store but I always come out pleased with the service I received from these fine people. It's especially a great surprise that they fix your flat for free whether you bought the tire there or not. Mike and crew are fantastic!!! read more

Discount Tire - Tires Near Me - Aurora, Colorado

Got my tires done yesterday and they are fantastic and quick!! Had gone to a few other places for quotes but ended up here. Thank you so much! read more

They did a great job overall. Great communication and were helpful and efficient. Week done!

Always a solid choice. They are friendly, helpful and fast. Everything you want in a tire place! No complaints.

I was really impressed by this location on a recent visit. Customer service provided by Kendrick, Brolin, Alex and Kevin (I think that was his name at least) was spot on. Also, I had them quote a tire and it was the exact same price as Tire Rack, so I'd say their pricing is competitive however didn't wind up purchasing any tires through them. I used to be a Big O man but the Saddle Rock location has shit the metaphorical bed for me more than once to consider giving them my business again. Les Schwab pretty much only sells overpriced white label tires and nickel and dimes you on install/labor. Firestone treated me okay when I had a simple flat repair once but I've heard horror stories from other people about them. YMMV but that's my two cents on the local competition. Anyway, this Discount is now my go-to tire shop in SE Aurora. read more

DON'T GO HERE!!!! (-10 STARS) I went to this location back in January to get new winter tires put on my Tesla. I've had my car for six months and was using the tires that came with the car that aren't great for the winter. When I went in I told them I wanted to keep my current tires and to just put them in my trunk because I knew they were still in great condition and could switch them back if I wanted to once winter was over. When I got my car back the old tires were put in individual bags and put in the back of my car. I never thought to check the tires and just put them in my backyard with their original bags. Today when I finally opened up the bags I found completely different tires than the ones that were on my car originally!!! These tires are much much older and completely useless! They have no tread depth left. I know for a fact that my tires didn't look like this when I bought the car in! I will attach pictures of the tires that I got back. These are not six month old wear and tear tires. I never thought that a company as well known as this one would pull such a major scam. Please be very careful with this business!! read more

Discount Tire - Tires Near Me - Aurora, Colorado

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About a year ago I went in for a tire repair - a very slow leak. Their sleazy salesman took the tire off the rim before informing me that the nail was "too close to the tire wall" to be repaired. He then went on to explain that due to liability issues, they wouldn't be able to put it back on. After being forced to purchase a new tire, he went on to inform me that my windshield wiper blades were badly frayed - this after I had purchased and installed new wipers just two weeks prior. Having dealt with Discount Tire for the last 14 plus years, I wrote it off as a one-off incident. Fast forward a couple of weeks ago, I went in to have air added to the tires, the smart Alec-y shop hand (what I perceived to be) sarcastically declined to assist because they were in the middle of a tire delivery. I tried to be understanding and went to another nearby location and had the cold air pressures increased. Today, I noticed that the pressure in my left rear tire was running about 4 PSI low. I stopped and checked the tire but couldn't find any visible damages. I made my way a few miles to the location on Hampden Avenue (Denver), explained to the apparent shop supervisor that I had a slow leak and asked if he could add a quick shot of air - I acknowledged to him that I realized the shop was busy, but his assistance would buy me the time needed to get home and make an appointment for repair. Both he and the in-store customer service representative simply refused. Standing right by the hose, he told me that I would need to go in and wait for an hour just to get 4 PSI's of air. I am beginning to think that this is a companywide issue, and I need to consider taking my business elsewhere. read more

Hands-down, the best tires place I go to. The service here is always really reliable. The staff is extremely friendly and professional. Shout out to Liam for always taking care of our cars. read more

I found a nail in my tire and Discount Tire was able to quickly get me in to take a look. They advised me that they couldn't patch it up because it's too close to the side wall. I consulted another company and they advised that they can easily patch it up. See attached pictures. read more

Discount Tire - Inside tire - Tires Near Me - Aurora, Colorado

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A bunch of scum bags with zero customer service skills, had me waiting forever and taunted me when I left

My wife was here today to get the pressure checked, as the dash light was going off. They told her that was probably due to the tires needing to be replaced. While this may be true, that has NOTHING to do with tire pressure. They saw a female and thought she'd be easy prey. read more

Had to bring my vehicle in to get a flat tire fixed and the crew at discount tire were amazing. The tires were purchased from another vendor so figured I would pay something for the repair but Randy took care of it at no cost. Shawn also showed me some wheels that I will definitely be getting in the future and TJ answered all my questions regarding the tire repair. If you're looking for a reliable crew to take care of you bring your vehicle to this location. read more

Discount Tire - Tires Near Me - Aurora, Colorado

Went in to get snow tires for my husbands Toyota and my Honda Civic. Cost us a million dollars (no I'm kidding a couple thousands) but that's not there fault we picked them to be the ones to put tire on our cars. 5 stars because the service was wonderful. We worked with Kevin (over the phone) and some other employee (in person). Both were really nice and professional. They provided great information on our snow tires They were so busy so we waited longer than the time told but were nice people so we didn't mind waiting. Overall great experience. read more

We have, up until this point, always had good experiences with Discount Tire. We brought our car in to get the tires rotated and Brolin was our service associate. During the pandemic, we didn't drive much. Due to that, we hadn't gotten our tires rotated for about 10,000 miles. Our bad, but...He belittled us, called us "tire abusers" and had a condescending attitude. Not making this up! That's not the way to keep longtime customers. We will take our business elsewhere. read more

Did not balance my tires properly. Got severe vibration at high speed. Took it to another discount tire who balanced it correctly. Also lost my wheel key read more

Two of our tires were in bad shape. We went to this location & spoke with the Manager, Mike. He was so awesome & helpful. He gave us a great price, got our car in right away & made the entire experience stress-free. Mike's customer service, knowledge & fantastic personality are outstanding! We will always come to this shop in the future. Big thanks to Mike for making this so easy. Great guy!!! read more

Great service. Haven't had a bad experience yet. Been going to Discount Tire fire years.

I am always impressed with the professionalism and willingness to help customers. This a great location and the staff is awesome.

We were here a couple of weeks ago to get tires for my RAM 2019, joe was very helpful and knowledgeable . He made everything really easy that day for us . thanks joe ! read more

Discount Tire - New tires - Tires Near Me - Aurora, Colorado

I had an appointment for 4:15 i stood at the counter for 21 minutes before being helped. there were 2 vehicles in the store and 8 employees. why have an appointment when you can't honor the appointment the store involved was 6901 e hampden in denver read more

I originally brought my car in for a low tire. Discount told me my tire couldn't be fixed and they said the swapped out my spare. The wouldn't honor my road hazard because the tires were discontinued even though it had only been a year since purchased they would only replace 1. After a week they called and said they would replace 2 if I purchased the other 2. So I did. The thing is the spare tire they said they put on was a lie. I don't have a full-size spare. They lied to me to get me to purchase new tires. Real sad I've always used discount but I plan on finding a new tire service. I guess the new management doesn't care about customer service as much as they do bottom line. read more

Ordered tires originally with Austin on 1/11/22 for nonspecialty tires for 2017 Tundra. Called back 1/25/22 to see if I feel off the list. Zack or Zach apologized and said I was still on the list and tires would be coming that week and I would then get a call after they received all 4 (apparently they only had 3 in stock). Fast forward to 1/31/22, still no call and having to wait on the phone forever once I identified that I was calling with an issue. I'm moving on and another provider in the area. I've never had this experience with a Discount. I'll never use this place though. I feel like I was fair and gave plenty of opportunities. Not sure why my profile shows CA. I'm in CO. read more

I went to get my tire pressure checked and they saw that there was a nail in my tire. They were about 10 minutes from closing and I had my kids with me and they stayed late to repair my tire to make sure I could make it home safely. So grateful for these nice people! Did a great job and got me back on the road so quickly! read more

Extremely poor customer service! When they changed the flat tire on our Ram truck they lost the wheel lock and said they would call us back after they looked for it. They called back and said they couldn't find it. We asked them to resolve it. They were in no hurry to do so. They offered to replace it, but actually made no effort to. We submitted replacement request to Ram and have to pay for the replacement plus shipping. Discount Tire said they will reimburse us for that, but we're not counting on Discount Tire to do so. read more

Oh my goodness I am so thrilled to have taken my car here. I had noticed my front tire was low and it was snowing and I have work the next 4 days and need to get there - so I took my car here and Sam was super helpful with the process. There turned out to be a screw in my tire creating a slow leak that I couldn't afford to have - plus, these tires are less than 6 months old so I was super thankful that his team was able to patch up my tire and seal up the leak! Thank you so much! I'll be back! read more

I contacted discount Tire because I need tire sensors put into my 24s. I contacted the southlands branch and they informed me the equipment to do that is at the chambers and Mississippi location so I load up the wheel and drive there. I am then told they don't have the equipment. Then inform me that the southlands location has the equipment. I drive to the southlands location and they want to charge 3 times the price of the chambers location... I was fed up so I just walked out. The severe lack of equipment accountability, lies or incompetent negligence was too much. Then to top it off I call to speak to the manager who informs me that they wouldn't be able to do the work because they didn't have the equipment..........piss poor..... read more

I have been a customer of discount for many years and I never have a good experience at this location. Service and wait times are terrible here. For some reason I keep trying to come back here (bc I live nearby) and I always have to go to another location to get my car in. read more

Literally ran over a piece of rusted metal outside of Firestone Complete Auto care today off Smoky Hill and thought, " How convenient to have this happen where I can get it fixed quickly!" NOT the case! Im 38 weeks pregnant and after being treated so rudely by 2 staff members of Firestone who told me to take my car "wherever you bought the Michelin tires from" I HAPPILY took my business to Discount Tire. I was nicely greeted my 2 staff members upon my arrival. Not only did they replace my tire under the manufacturer warranty I also purchased the extended warranty to all 4 of my tires. They even offered to let me sit in the store with both my dogs who were in the car while they replaced my tire! I was super impressed by the short wait time and courtesyof the staff! I will gladly give this location my continued business as we are moving to the area next month! read more

I was very pleased with my service yesterday! I came in because I had hit a curb and blown out a tire on my car and needed it replaced. About two weeks ago we had put a tire weight through a different tire on our way to Kansas, and had to pay to get it replaced because we could not travel on the tire the way it was. There was no Discount Tire where we were, so we had to go with what we had. Back to yesterday...not only did they replace the tire I had blown the day before, they replaced the tire we bought in Kansas, covered both tires under our road hazard warranty, and gave us a refund for the tire we had bought with our own money in Kansas. I came out way ahead of where I thought we would be and grateful that they were willing to help us out in our time of need! I will definitely continue to use them for all our tire needs! We get quality tires and quality service! Thank you! read more

Terrific customer service whether on the phone or in person. When I dropped off my car they were busy but pleasant and appeared efficient. Fixed my tire and were able to look up and see it was still under warranty with them. Didn't try to up-sell me new tires (nor did I hear them pressuring anyone around me to purchase more expensive tires). Very pleasant. Plus, I like that they're location I can drop off my car then go grab something to eat or go shopping for an hour while they fix my tires. Free wifi and counters/chairs to get work done while you wait there. read more