I want to write this review to caution customers about this branch. I had taken my tundra in for a brake check and turns out I needed rotors, brakes, struts and shocks replaced for a grand total of nearly 2200 dollars. I trusted them to do a quality job. I had a big trip coming up for the 4th weekend and my truck had to be in good shape. As I made my way to South Dakota to Mount Rushmore with my 3 kids I started to hear some squeaking, I didn't think too much about it at first because it could just be the new brakes breaking in. Got there in 7 hours, as soon as I got to Custer lake my brakes went out, turns out either the bolt in the brake caliber wasnt fasten tight or they forgot to put one of the two on completely. Caused the brake line to crack. Of course it was the 4th weekend and in a small town like Custer, nothing was open. I would have been stranded with my kids if my family didn't drive the part to me from Denver. I've told management about the matter and they have yet to get ahold of me to compensate the trouble I had to go through. Imagine if the brakes went out while I was on the highway, the danger that they had put me and my kids through. Please be careful if you decide to get service from them. read more

Wanted to check my brakes since they were feeling different then normal but once they checked it out they said it was just the normal breaking in process since it's a newer car so everything was in good condition and they didn't charge me for it so very helpful. read more

My wife brought her Jeep in because the brakes were grinding and didn't work after it sat for a few hours. Once you pumped the brakes a few times then it worked. It was a weird problem. They kept it for 2 days trying to figure out the problem and finally called and said it had a stuck caliper. Put new pads, rotors and calipers on it and charged her $851! They even charged $50 for a quart of brake fluid you can buy for $4.99. Picked it up and the next morning, same thing.........grinding and no brakes. Brought it back in and they said it probably needed new speed sensors. They wanted $500 to put 4 new ones in! They cost $22 each at Autozone and take 10 minutes to put in. Plus all 4 sensors don't just go bad. I asked them which sensor could be bad and they said they couldn't test that. You can buy a code reader at Autozone for $60 that will read ABS codes. Your telling me a brake shop doesn't own a code reader?? So they said they didn't know what could be the problem, so took it to Parker 4x4 and they diagnosed the problem as a bad brake vacuum pump. Replaced that and the problem was fixed. I don't for a minute believe the Jeep ever had a stuck caliper. They were just selling parts and basically stole $851 from us. If they tell you that, ask to see your old caliper! Also, all the parts they put on had Carquest auto part numbers and the prices they charged for those were about 100% markup. Will never go back. read more

I've just had 4000 dollars plus of damage to my rear axle after this guys were done fixing brake problems for the second time I have proof and pics I will be contacting legal advice and please do not go to this place it's been hell for me . I use my 17 Silverado for work and I been loosing on thousands of dollars due to this problem read more

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I had my mechanic friends look at my brakes, they are incredible mechanics, I know that all I need are front pads, barely. I had a 4pm appt that I left work early for. 5pm they call me back to show me that my front pads were "85%" worn and my rear pads were "90%" worn. I asked if they used a micrometer, if they could show me and he starts talking about measuring the rotor and fumbling around the rear pad issue. I'm guessing that's b/c my rear pads are perfectly fine. I tell him i only need front pads and he leads me out shouting at everyone, "front pads only, hey, it'll be fronts only for this guy", I can only imagine why so many ppl need to know that but whatevs. This is the original garage scam and they say it'll be 6pm before I get my car back. 2 hours and $232 for my $129 brake job w/ appt, FRONT PADS ONLY. ***live update*** 6:10pm, still waiting, I realized that I sent the car back for the "premium" ($79) pads but they put the "ultra premium" ($129) pads on the quote I signed. John comes in to tell me the guy is almost done, I ask if the pads are on and he says no. I ask to have the $79 pads instead he says he'll make sure it isn't too late, 10 seconds later he comes back to say they are out of the $79 pad. read more

I could not replace my windshield wiper so I walked in and Ben immediately took action to resolve the problem. I've been really impressed with breaksplus on Smoky Hill road. I've had alot of work done there and they have always come through. They are 100%. Highly recommend them to anyone who wants dependable and expert service. Thanks to Ben and in the past Forest for being so customer focused. read more

So far so good. Needed a brake job pretty bad. Metal on metal for my rear brakes. My normal guy doesn't work on Saturdays and as a business owner my schedule is too tight to wait for him. Enter Brakes Plus - only been open for a few months but I get the vibe these guys are on the ball. Place is clean and bays are buzzing with work. On my way home and see a lot of traffic here throughout the week. Got my car on the rack and had all four wheels off and walked me around the vehicle showing me how much work I needed. Found a few broken CV seals too which sucks. Better on the rack than on the highway right? Pads, rotors, hardware, CV axles, oil change, etc. All in all a lot of money being spent but they comped me a brake fluid change because I ordered the "steak" dinner. I drive about 25,000 miles each year for work so I am OK with heafty preventative maintenance bills. Picking my car up in a few hours. I'll post an update a few weeks after work completed but I am reasonably optimistic everything will be smooth. read more

I have always had a pleasant experience with this business! They are friendly, professional, and provide the prices up front. They take my car on time when I have an appointment and finish it during their promised timeframes. This is my new go-to for vehicle services. read more

Don't ever go here. They "fit me in" on a busy Saturday which means they rushed my oil change. My car wreaks of burning engine oil they spilt all over the engine and they put grease all over my driver's side door. When I took the car back in they just rinsed my engine with water and just barelt wiped off the grease on the car door. The engine still smells each time we park my car in the garage. I just found out that they also stripped all my tire bolts while doing a tire rotation so it's taking forever to take out the bolts for doing a tire replacement. I'm an idiot to think a shop like this would do a quality job. One other thing: they tried charging me $80 to replace my cabin filter when everyone knows it takes 5 min to replace it on my own and I paid $25 for the new filter. When I went back for them to clean my engine, I saw them convincing this old man that he needed his cabin air filter replaced as well. What crooks! read more

I will no longer go to Brakes Plus. I have a small oil leak and they wound up selling me on a new oil pump. They jacked the work up so bad, my car was stuck in their shop for two days. Based on the positioning of the oil stains in my garage, I know conclude it was from a gasket by the oil pan. My girlfriend took her daughters RAV4 there, and they talked them into replacing fairly new rotors. Anymore, it's always an upsell at this place... read more

From my experience, Brakes plus always has friendly staff and this location was no exception! I came in to get my rear brakes done a few weeks ago. After the initial brake check, Forrest sat down with me and walked me through everything that he recommended I get for my brakes. It was helpful, since I don't know much about cars. The bill was around $300, which was actually less than I expected since I needed a lot done. They got me in and out quickly and even gave me a free written estimate for shocks and struts. If this location wasn't too far from my house, I would definetly come back. read more

Just had our Oil changed! Great work and on time as promised by Forrest our Service Advisor!

Rudy and John have always been great to me and my wife. I haven't had any issues with their work and continue to bring my car to these guys. They have done: brakes, shocks/struts, radiator and more. My only down side is they are starting to be much more busy because they are doing such a good job. read more

Getting my sons truck ready to send him off for College. Ben not only did an outstanding job. He was very thorough and Honest. Honest work for honest pay. What else can you expect. read more

I can't say enough good things about the experience I just had here, especially with Jeff. I brought in my car for breaks service (that was fixed, no hassle) but that wasn't the story. My window broke while in for the breaks repair. It likely would have broken anyway, but because it broke on their watch they communicated well with me, took care of the cost, and made it painless. Thanks guys, that was some of the best customer service I (or my car) has ever had. read more

Even though they were doublebooked, they were able to set up schedule for the urgent repair. I mentioned something else that raised my concern as far as certain noise occasionally coming from the rear when I make a left turn, and just for the peace of mind the gentleman told me they would do the suspension check for me. read more

Staff is extremely helpful and trustworthy. They are honest and tell you exactly what you need and more importantly, what you don't need. Highly recommend. read more

Took my car in for a few minor things and had the pleasure to be assisted by Steve. Couldn't have asked for better customer service. Definitely will be coming back for any future needs to my vehicle. read more

My brakes have been squeaking for over 2 years now. I've taken my Altima to the dealership and to other services like Meineke and no one was able to fix the problem. They've all claimed to fix it but a couple days later the squeaking would return. I asked Rudy to take a look at it during my oil change and he did what many have failed to do. I've been driving my car for over 2 weeks now and the squeaking is gone!! I'll be getting all my car maintenance needs from this Brakes Plus! read more

I will never go here again. First, they oversell. The recommended I get new brakes. After two second opinions, I was told I didn't need that right now. Secondly, my car has left their shop smelling horrible and without oil prints everywhere. No thank you. Taking my business elsewhere. read more

As a 1st time customer of this Just Brakes, I was very happy not only with the wonderful service, but truly honest service I received when I brought my vehicle in for routine service of my car! I knew exactly what my car needed when I brought it in and was very happy that they confirmed this! I will definitely be coming back to this location again in the near future! read more

Hello everyone, I don't generally post any reviews, but after my & my wife's experience with Brakes Plus at Southlands, I wanted to shred some lights. people be aware of their "UNETHICAL BUSINESS PRACTICES" we called up and booked appointment for changing oil, brake check etc. then we dropped our the vehicle to this facility where they didn't do anything to the vehicle for 2 hours then he (JOHN) called up and told that they need to test the brakes and it costs XX$ for labor but he (John) repeatedly told "once i opened the brake components i can't put it back together if you are not repairing with us and you will have to tow your car". We were totally shocked hearing these kinds of response from a mechanic. then we realized he wants more money, he can't just do simple oil change. *** he also messed up the "ENGINE OIL DRAIN PLUG". This is so frustrating how in AMERICA, there is a business damaging customer property for MONEY. ITS EVIL PRACTICE. I immediately called up and told him "STOP DOING ANYTHING ON MY VEHICLE" I have then taken my Car to the WALMART in the same shopping mall. they changed oil and replaced the Drain Plug for Free and told us someone purposefully messed up the drain plug. So PLEASE BEWARE. THESE GUYS ARE CHEATERS. NO EITHICS/MORAL. I am really worried bout people because these guys might take something from the vehicle or make damages just like they it to my vehicle and asked $XXXX . NEVER TRUST BRAKES PLUS !!! THERE ARE MANY MECHANICS/PEOPLE WHO CAN HELP US. Please read Kevin A. 's REVIEW to know more about their cheating.. I am going to escalate this act to BBB. read more

Showed up this afternoon hoping for an inspection and a brake light bulb replacement. The young man was quite nice when telling me he could not get me in for the inspection since they were still too busy and closing was only 2 hours away. He didn't stop there, instead he and his his fellow teammate offered to immediately change my rear bulb before leaving to avoid potentially being stopped. They quickly learned that there were no bulbs for my vehicle in stock, so the manager left, purchased one, and then returned to have his team install the new for absolutely no cost, not even the parts. read more

Great service. Took my car in for oil change and to have my brakes checked. Suspected I needed new ones. They were very friendly and helpful and gave me an additional coupon to use on top of the special they were running. read more

My husband and I took our vehicles to Brakes Plus for an oil change when they opened on our end of town. We haven't taken our cars anywhere else since then. No matter what is wrong with our vehicles we take it to this Brakes Plus. Rudy and John are the nicest guys (as is everyone else that works there). They are honest about what is going on with our vehicles and even let us know what we need to get done ASAP and what can wait. They give military discounts too so that helps out tremendously for those big ticket repairs. Absolutely recommend this Brakes Plus for any and all vehicle maintenance. read more

I drive a lot. My vehicle safety and dependability are a top priority for me and my XL and Select riders. After having multiple issues at a local Firestone, it was time for a move. Using Brakes Plus online scheduling tool, I set up an appointment for today at 8:00. John Brogan, Service Advisor, took great care of my Suburban with my intended brake service plus they caught a broken part which Firestone completely missed. The office space is great. Five star service with a courtesy shuttle too! They've earned 100% of my business. read more

Two months ago one of our vehicles slid into a curb and the alignment was totally off. They did a free inspection and then told be the bad news that one of the tire rods was also bent. Total cost was less than $400 and it was repaired within the same day of me dropping it off. More recently I took in my Dodge Ram truck and the alignment was off a little bit. Total cost out the door was $52.00. Rudy and the service tech were so very helpful and took the time to answer my questions and concerns. I HATE VEHICLE REPAIRS, but the staff here didn't gouge me on costs and fees, and they were friendly and honest. I will now be taking my vehicles here for our basic oil changes and more; because I can trust them in what they say. Thank you Rudy Hicks. Bobby read more

Scam. Unethical. Rip-off. What should have been a routine and ON-TIME brake pad change turned into a $700 nightmare. DO NOT go to these people. They overcharge for every single part and scare those who are not knowledgeable into purchasing services and parts that are 100% unnecessary. They literally charge at least 4 times the amount of parts that AutoZone sells (I looked up the exact parts), and most of those parts we did NOT need. Never use these guys - do your homework and find someone reputable who won't try to prey on those who aren't as knowledgeable about cars. read more

I took my vehicle in for some minor engine repair (replace throttle sensor and lower manifold gasket) and Brakes Plus repaired these issues($600). When I got the vehicle back, there the engine rattled and smoke billowed from the exhaust pipe. I called and spoke with the manager, Jeff Cain, who offered to take a look at the car.Upon inspection, I was told that the issue was with the intake system, which they did not touch during their repair and that they could replace the PCV valve for $60 and that would fix the problem. I tried to explain that there was no way for them to have replaced the lower exhaust manifold gasket without removing most, if not all, of the intake system, as the intake system sits on top of the exhaust manifold. However, he wouldn't hear it. Begrudgingly, I accepted the $60 charge so I could get my car back and be done with it. When I got the car back, it still rattled and smoked, and now the service engine light was on. Additionally, there were bolts sitting loose on top of the engine and the hose clamps were not replaced but sitting around the middle of the hose. I have called the corporate office twice now (a week apart), gotten an answering machine, and my messages have not been returned. I have since filed a complaint with the BBB, hopefully Brakes Plus will decide to do the right thing. read more

we took our daughter's car to get the brakes done..After we picked up the car and drove it down the road the brakes had a worse grinding noise when we hit the brakes..we took it back for them to fix it and was told it was a problem in the engine..the workers and managers were rude to us and unprofessional..we will not be taking any of our vehicles to them in the future. read more

This store is my preferred place to take our cars. Jeff, the General Manager, goes above and beyond for his customers. He is kind, honest, and professional. I'm always satisfied with the service and they get it done in a timely manner. They always have coupons on their website too! I just got $7 off of my oil change today. read more

This location is relatively decently priced compared to the competition in the area. They seem quite honest and straight forward so far. They also have good coupons on their website that comes in handy making it even better. They have done great alignments on my cars that come out perfect the first time instead of having to return my car over and over each time. I recommend it for basic things needing done quick! read more

I recently moved to Arvada. I still am driving the 45 mins to the Smokey Hill Brakes Plus for one reason: Rudy. This dude is awesome. Always a clean waiting area and bathroom. Honest and very friendly staff. Customer for life. Pro tip: go online and make an appointment and print up any coupons you might need. read more

I've taken my car and my son's car and they always have AMAZING customer service, are honest and great people to work with. The facility is spotless. Highly recommend them! read more

I had a free brake check done today and didn't have my brakes fixed today because they wanted almost $600 to replace brake pads and I needed to discuss it with my husband. On my way home every time I hit a crack or bump in the road it felt like my front end was going to fall apart!! Told my husband and he took the tires off, they hadn't tightened down any of the bolts and they were about to come out!! I drove around with my children in the car after I left this place and they could have caused me to have a serious accident!! Please don't ever go here!!!!!!! FYI I have new brake pads now and they only cost $49. read more

I've utilized the team of Jeff and Rudy for my vehicle repairs (various makes and models) since moving into the area back in 2004. The have always been professional, flexible and thorough. They give you options for repairs including recommendations if they have to refer to a dealer for specialty items. Fair, honest and very competitive pricing are just a few adjectives to describe the Smoky Hill location. Thanks for the care over the years, and looking forward to the continued service excellence. read more

Dropped my truck off at my appointment time of 11a for an oil change and front brakes. At 2p (4 hours after my appointment) they called and said that they found some other things that needed to be fixed for a grand total of $700+. I told them to do the oil change and brakes and that's it. Finally picked up my truck at 530p (6.5 hours later!) only to find out that they placed ultra premium pads on (which I did not ask for) and resurfaced the rotors (which I get) and a couple other bells and whistles that I did not agree to. Where they got me was the labor charge. How long does it take to change two damn pads! To top it off they forgot the damn oil change (didn't charge me for it but it was annoying b/c that was the reason I took it in initially). Grand total was $380. So I payed $380 to replace two brake pads! I got screwed (ashamed to admit). So warning to others. There are some good reviews on this place but PLEASE do not buy into it. If you need an oil change/brakes go somewhere else or DIY if you can. Walmart has always been pretty reliable for oil changes. The only thing they have going for them is that they are friendly and personable. I'd rather have honesty. And they did give me a 10% discount...gee thanks read more