Highlands Ranch Big O! Absolutely a 5-star experience! I can't say enough good things about this Big O Tires location. After purchasing four new Michelin tires for our car at another franchise in Summit County, this Highlands Ranch location was truly night and day! From the moment we walked in, I was treated with professionalism, courtesy, and respect. The team was knowledgeable, communicative, and genuinely seemed to care about taking care of us! They listened, explained everything clearly, and made me feel like my business was actually appreciated. This experience reminded me that the quality of service really does come down to the people running the location. Bobby and Victoria, along with the entire technician crew, are outstanding, competent, and respectful! This team set the bar high and completely restored our confidence in Big O Tires. Bottom line, if you're looking for a professional, honest, friendly, and customer-focused tire shop, I highly recommend the Highlands Ranch location! They absolutely earned every one of these five stars! Thank you to the entire team for such a great experience. I'll definitely be coming back! ! read more

Been using Big O Tires since we moved here 5years ago. Very happy with the consistent, friendly and timely service. Highly reccommend.

Victoria, Brandon and Bobby are always so helpful! Will always bring my cars here! Amazing always, fast and friendly!

UPDATE: they said they fixed it but now I'm out of town and it turns out they didn't: a different Big O tires isn't even sure how this location managed to get air in. Refilling my tires should be $2 and 5 min at a gas station. Now I'm afraid I might need special parts or new tires, and I need to get home and refill my daughter's oxygen tanks. Getting service at this location is literally dangerous! read more

I have had work done with tires and also breaks at this Big O. Victoria is very knowledgeable and awesome. She gives all the information needed to make a good informed decision. The crew works in a timely fashion and they are great! Really solid work and they keep me safer on the roads. I will use them again for sure! read more

Went in for a patch and was told it would be a hour and a half Called back to find out my vehicle was forgotten about and wouldn't be able to be worked on Complete waste of time read more

I love my new! Tony and his staff are super helpful and friendly. I will definitely go back! read more

Big O Tires - NITTO grappler tires - Tires Near Me - Highlands Ranch, Colorado

Victoria is very helpful and informative and explained the differences between various winter tires.

Don't trust these guys. I asked them to look for a loud clunking noise in my front end. They wanted to replace struts and more - $2k. I had just replaced front end components 12 months earlier (struts/swing arm/etc). So I took it to another mech who replaced the engine mount and solved the problem. When I went back to Big O (different service writer), they wanted to replace front end components (again!) I already had this discussion the first time and said No (again). Then I explained that engine mount solved it - and he claimed that eng. mount was part of the previous inspection/quote - which it absolutely WASN'T - and said he had just deleted that from the report right before showing it to me. Wait -WHAT ?!? False ... not true ... wasn't in the report ever ... Why did he try to lie to me? didn't harm or help him either way but he wanted to make me think they knew about that possibility. I didn't argue. Bought my tires there and get free rotation, but I'm not doing any other business with Big O @Remington Pl. Might even go to a different location. DON'T TRUST THESE GUYS ! read more

Victoria was great she got me in without an appointment. Went over everything with me. She's a winner!!!

A great experience with Big O Tires at the Chatfield location. I have been going here for several years. Bobby and his team are professional, helpful, and reliable. read more

Big O's below response is as shady as the rebuilt alternator the sold me as new because facts are straightforward. We brought in a vehicle with a charging problem. They sold us an expensive battery and then a remanufactured alternator. Nearly $2,000 later, the car was in the exact same condition. Neither the battery nor the alternator was the cause of the problem. The dealership later fixed the issue quickly under a manufacturer recall. No alternator replacement was required to resolve the actual problem. Instead of acknowledging a misdiagnosis, Big O refused to apologize and offered a convoluted partial refund that would have required additional time, coordination, and effort on our part after we had already lost two months and nearly $2,000. Their public response suggests equivalence between unrelated issues. There wasn't any. They charged us for parts that did not fix the problem. That is the bottom line. read more

I won't to say I've been going to random shop and I have been to the Highlands ranch Big o tires and I will go back every one told me they didn't have time to take care of my flat but I called big o and Noah answer and was so polite you can tell he care about his customers I got my flat fix and spent a few thousand and I would do it again thank you Noah read more

I have a 2010 Outback. Did all 4 of my strut assemblies with help of an autobody friend and took it in for an alignment after. This shop claimed my inner and outer tie rods were too loose and refused to give me an alignment without replacement. We were pretty certain they were fine after checking other parts of my suspension earlier and denied them the upsale. Brought the car home, jacked it up and didn't find them to be loose. I ended up taking my car to Brakes Plus instead and they did the alignment no problem! read more

All they care about is selling more tires! The days of an inner patch at these dealers are over. You have to go to a mom and pop shop. Big O only wanted to sell me a new tire and would not patch it! Saved $400 by driving around a bit to find the nicest shop to take care of my needs! They give stupid excuses like we don't know the truth... Bye Bye Little O, I used to buy all my tires from you, no more! read more

Always a great experience with this Big O location. Tony is friendly, keeps you informed on your vehicles status and makes sure you're satisfied. Thanks! read more

ZERO STARS!!! Bilked thousands of dollars & GM is fruitless Offered feee oil change to take down previous post review CONFIRMED by 14 years veteran of true mechanical service it's a scam on mileage to service unnecessary repairs on Toyota, Honda & VW STRIPPED transmission bolt & would NOT repair, TYNANS did it Replaced driver side wheel bearing 3-times & passenger side when Discount Tires discovered noise was hubcap broken piece making noise Honda had issues after battery replacement & they failed to do standard replacement on dashboard light indicator. Instead tried to sell struts, shocks & new tires TERRIBLE PLACE & part changers NOT MECHANICS (.) Offered feee oil change to take down post read more

We were helped by Daniel today on a really hot Denver summer day. We had no appointment, but he fitted us in quickly, and fixed the fault with our explorer (big nail in the tire) free of charge. They have won our future business and loyalty, great job and thank you so much! See you soon :-) read more

I purchased new tires here in 2019 or 2020. I get them rotated for free every 5000 miles, when I am in town. They always get me in really quick and the guys are really nice. Also getting a free brake check today. read more

Great service, quick, and do what they say. Pricing us as good as anywhere else and had the tires I wanted with a rebate. Highly recommend.

There are now three repairs to my vehicle that have had to be redone in the last 2 years, and when I contacted Big O Tires to ask what they were willing to do, they refused to provide anything beyond an offer to "take a look". When a battery I purchased from them went dead within the warranty period, they only offered a $32 prorate. Taking my car to this shop was like throwing away $1600. Save your money, go to Christian brothers. read more

I took my vehicle in for overheating when driving up hills and mountains. I was by their staff I needed a new radiator and thermostat which would be about $1500 and that would solve the problem, so I told them to go ahead and do the work. My first time driving out to the mountains I made it about 30 miles and the car started overheating. I took it back where the repairs were made, they said everything looked good and there was nothing else they could do. So they took my $1500 and never fixed the issue at all. When I asked for the number to their manager or corporate number they refused to give it to me. read more

I had new tires put on my car less than 2 months ago. One of them went flat a couple of days ago. Big-O said that because I drove on it (apparently I should have stopped on the main road), that they would do nothing for me and that I needed to buy a new tire. They could not tell me why it went flat in the first place. To add to this, they were charging almost double ($303 plus install) for the same tire I found at both Tirerack.com AND Discount Tire for $158. Big-O didn't even offer to sell me a pro-rated tire or work with the tire mfg to try and get it replaced. He just looked at me and said I needed a new tire. I had stopped going to Big-O years ago because it seemed like anytime I went there, they were always finding $800+ worth of work to do. The only reason they did this work was because it was a collision repair and the body shop took it there. Big-O - more like Big-NO read more

I was told they could switch out my tires which I had provided within 3 hours, given I dropped the car off at 3, they had 3 hours to do a 30-40 min job which I thought was completely reasonable. I had spoken with Steve the whole time who told me my car could be done same day before close. Without a call letting me know it'd take longer, I called them to see what the story was as I hadn't gotten a call saying my car was done the next day around 2pm. Steve had answered the phone again and let me know my car is at the bottom of the list, not a priority, and they'll get around to it when they can. He made it clear that they still wouldn't have the quick job done 2 days later. He was then very disrespectful when I had questioned what had been taking so long and why they couldn't just knock out the job, saying since it's not a tire I purchased from them, it doesn't get priority. Now I understand tired purchased from them makes for better business but I still believe every customer should be treated the same, regardless of their situation. I ended up pulling my car back out of their shop as they had 2 days to do it and hadn't touched the car. I took it to Les Schwab which was able to complete it in under an hour which is how it should have been to begin with. All in all, Steve was incredibly disrespectful and I wouldn't recommend taking your car here as they've shown that Steve decides whether or not you're important. read more

Super impressed with the service here! Cody and Kevin, thank you!! These two helped me out in a jam and did so quickly and kindly without hitch. Can't thank you enough for going above and beyond, fellas. Thank you so much. Good customer service like that is so hard to find these days. read more

Brought my car in for brake inspection and Rico quoted me $520 to replace back brakes and rotors. Went to Brakes Plus...$320 out the door. Saving $200. Check with BRAKES PLUS AS WELL. read more

Big O Tires - Brakes Plus on South Broadway. - Tires Near Me - Highlands Ranch, Colorado

Blake did my oil change and tire rotation and he was amazing. When I picked my car up he went over everything that he saw or thought I should keep my eye on for the future and made me feel like he had my safety in mind. read more

If I could rate more stars I would!! By far the best tire shop let alone shop I've been to. The whole team including the managers are really kind and very helpful when it comes to figuring out what you need. My tires were terrible and they helped me even with my car being more low than others. Best team I've met. They definitely know how to put a smile on your face! :) read more

I had installed lug locks on my tires, but I couldn't remember where I had put the key 3 years before when I purchased the car (and lug locks). Therefore, had I had a flat tire, I'd have been in BIG trouble! I visited the dealership where I purchased the car; they referred me to an auto supply store; the auto supply store referred me to Big O Tires--who HELPED ME! Dave made multiple phone calls; Justin and Chris contributed suggestions. All 3 were interested, sincerely concerned, and involved in solving the problem. Restored my faith in customer service! Kudos to all 3 employees, especially Dave! This was Big O Tires in Highlands Ranch/Littleton, CO. read more

Becca and Tony were great, very accommodating. of the rest of the staff are like these two, great store.

Where to begin?.... Let's start with the fact that I dropped my truck off for an oil change and gave the manager a coupon that came from Big O Tires own website for a complete oil change for $24.99. I came back a few hours later and when I went to check out I was told that I owed $65. What! obviously they just forgot that I had a coupon, so I reminded the manager and he replied "oh yes, that is with your coupon, your truck needed an additional quart of oil and a more expensive oil filter. Plus we have to charge the oil disposal fee on top of that." I have a few problems with that remark. 1st, I drive an F-150 (the most popular truck in America) obviously they would have known about the oil filter and the additional quart when I dropped it off. Why didn't they explain it to me before I agreed to the service? 2nd, They could have called as soon as they realized they were not able to honor their own coupon. 3rd, WTF!!! In what world does a business have the right to charge close to triple the amount the customer was quoted without consent!!! If you still feel like reading more, here is where this gets really interesting! When I asked the manager how much the additional quart costs, he said $6 and the disposal fee is $3. Ok, even if I paid for that (despite the fact it was not told to me in our agreement) that adds up to only $9 dollars on top of the $25 coupon. How was I being charged $65 when the most I could understand is $34??? Then the manager very rudely offered to take $5 off the $65. Oh gee, thanks bud. I told him I would agree to pay $34 and not a dime more and after being very rude and condescending the manager finally agreed to "get me out of the store" since obviously other customers where starting to recognize this is not a place they wanted to do business with either. On last interesting piece of this puzzle....I immediately wrote this same review on their own website (where they only have 4 and 5 star reviews). Needless to say my review never got posted (hmmm). I am going to try to post this review again with a 5 star attached to it and see if I can sneak it in. I think people have the right to know when a business is dishonest and attempts to take advantage of the customer. If you have read to this point, thanks for reading my rant and hopefully it saves you from using this business and possibly get taken advantage of yourself. read more

they are scam artist trying to make a few extra grand off of there customers they tried to sell me a broken head gasket oil in the coolant.after I drained The coolant there was no signs of oil read more

Real quick service for an oil change. Huge 8 bay shop that does everything automotive related. Very clean, organized shop & waiting area. Tim the manager was very helpful & accommodating! I'll be coming here for all my truck needs & especially when it time for new rubber! read more

I purchased a promotion for a buy one get one free oil change during a Black Friday promotion last November. I was told the free oil change would be good at anytime. I made an appointment today for an oil change and tire rotation. They looked at me like I was crazy when I brought up the promotion and then tried to tell me it "expired" in November. I bought it November 30th so I guess this was good for 1 day? Took almost 2 hours for an oil change and tire rotation with an appointment. No updates throughout the 2 hour wait. I will definitely be taking my business elsewhere. read more

I brought my car in for tire rotation and balance. The store was busy and I waited. They worked me in within a pretty reasonable time. The waiting room and bathrooms were clean and pleasant. Big O techs did only and exactly as I asked, and never mentioned new tires or tried to sell me additional services. I had visited another tire store a few months earlier for air check in one tire -- they were trying to sell me tires before checking the tire pressure. Anyway, I was pleased with the service at Big O and thought folks were friendly. As I was signing paperwork to leave, the manager did mention a service I may need sooner rather than later but we were closing out. read more

Honest, knowledgeable guys, no upsell. I've seen a lot of auto shops over the years. I keep giving this shop my business.

What a joke... takes tires and tells your wife that they will not give them back... due to safety.... have no right on taking them.... will continue to tell you have DOT training... then continues to tell me what DOT is and wonders y I curse... course not at him but he continues to take it that way... not professional and looking to fuck you over!!! read more

I was heading out of town and when I started my car it barely turned over. Kudos to Richard and his team for getting me a battery and install in such a short time. You've gained a customer for the hospitality you provided! read more

Buyer Beware! I went in for an oil change for my 2019 Chevy Tahoe at Big O tires at 9875 W Remington place and was told I had a leaking left front strut. Recommendation was to replace both for approx 900 dollars. For safety reasons I decided to do so. I brought my car in this morning and dropped it off. While at breakfast I was called and told we have a "snafu". You have different struts than we thought and it will now be 2,400 dollars for both! I said no thank you. Got called back and said we can do one for 1,300 because my car only had 43,000 miles so it's ok to replace one. That sounded strange to me after the recommendation was to replace both. I said let me think and called Stevinson Chevrolet where I spoke with their service advisor. He said bring it in and let me have a look because it sounds strange. Long story short he said my struts were in perfect shape and no replacement necessary. I just spent 1,300 on tires at Big O, not sure if i got a good deal and learned the synthetic oil change at the dealership is cheaper as well. Unfortunately I do not have the level of trust in Big O to continue doing business with them and will drive the extra mileage for an honest open exchange It was painful to me to be told everything looks great and the picture they have looks like a finger smudge mark on the strut because no fluid is leaking. Beware and always get a second opinion when an auto repair doesn't seem to make sense... read more

I've had good experience with this location except the last 2 times when I made an Appt but then when I show up it wasn't recorded so I ended up waiting longer. read more