Had a piece of hard plastic stuck on a tire, causing a slow leak. We were headed back to Arizona…read morefrom a long road trip. Stopped in, greeted with a friendly counter person, told us it would be about 30 min, it only took about 15 min with a packed lobby (which should tell you something). Two other folks said hello, and one offered us some water. They were extremely friendly, quick, and fixed the problem. The cost was minimal. I'm coming here if I ever get a flat or need tire service near Belen.

I was charged $50 for a " diagnostic test" and they said my upper ball joint was broken so they…read morecouldn't do my alignment. I went home and got the parts to do it and upon inspection my car did not need a replacement, I even took it somewhere else and they said "it's perfectly fine". What a scam, they were insistent I pay for it to get done there- glad I didn't.

Adding a few words to respond to Bryan's comments. I'll start with; Perhaps we can agree to…read moredisagree. I suspect Bryan will agree that we were not the right customer for On Site. We're 70s(ish) retired Federal Government employees (I'm also a veteran) traveling America in a half million dollar class-A motorhome that suffered an engine failure Saturday afternoon. Still not sure why Bryan said that we looked "shady," especially since we never met him, but in any case we're pretty darn sure others like us who might suffer a Cummins engine issue in Albuquerque will rather go directly to Cummins (where they do indeed have dedicated RV sites within their fenced lot) to have their problem resolve. 1). We contacted On Site (Carlos answered the phone) Saturday afternoon, not Sunday as Bryan's asserted. 2) We paid over $3K to have our coach towed to On Site based on assurances that Carlos gave that On Site would work to resolve our Cummins engine issue "within 12 to 24 hours." The only thing their technician said he would do that Sunday was reinstall the driveshaft (removed by AAA for towing) so our coach could be driven onto On Site's yard where we had no access. On Site does even have a customer waiting area. 3) After seeing On Site's operation it didn't take us long to determine that we certainly were NOT their usual customer (the guy sleeping in his car on the lot was a good tip off)l so we found another towing company and got moved directly to Cummins. On Site's towing company failed to get us out after trying for an hour, so we called another. 4) Cummins has since determined that our engine problem is not/not what On Site's technician said it was and they are now fixing the problem under warranty. So, IF you are anything like us, you might want to look at other options. On Site certainly wasn't what we expected or had hoped, and apparently folks like us aren't the kind of customer On Site wants because we look "shady" to them. GOOD LUCK!! I hate to complain but that's mostly because I hate having such egregious stuff to complain about. Long story short, their website looks great and engenders confidence but when you arrIve you immediately suspect that it was a huge mistake. After a full day of broken promises, no repair work being done, being told that I will have to prepay for parts from their vendor in order for them to use, AND frequent suggestions to abandon our expensive class-a motorhome in their yard with a firm policy of no customers allowed in the yard we paid another expensive tow to be brought to a reputable establishment. We feel fortunate that we escaped them without incurring even more crazy charges (for example; they insisted on cash payment to read the engine error code, which I had already given them). Maybe they do good stuff for other customers, but we sure didn't see any good service.

I had seen ads for this shop on Facebook so I called them to install some performance parts on my…read morenew truck. The install was professional quality, fast and fairly priced! I am very happy with my truck now and Bryan and his crew are to thank!! They did so good on this car, I'm bringing my other car to him next! Highly recommend!!

Thanks for your honesty & extreme kindness because I was panicking about being Locked outread more

Quick and competent. Brought my overheating van in late Tuesday, had a diagnosis and estimate…read moreWednesday, fixed and ready for pickup Thursday. The faulty hoses were replaced with high quality parts and I couldn't be happier with the work or the price. I'll be confident bringing my van back to this business.

Men cut in front of me, a woman, without comment or correction. Staff stand around doing nothing…read moreeven when customers are waiting in line. On the other hand, once they call you up, they're friendly, efficient, and finish in less time than estimated. Also, simple repairs are free when you've bought your tires from them in the first place.

Awesome service best prices and parts .The kindest people (Kyle Hill) ROCKS!! No other place…read morecompares

This group of wonderful people go above and beyond every time! I wouldn't consider taking my camper…read moreanywhere else. Fast, efficient, reasonably priced and always helpful. Highly recommend this business!

Best rv service ever…read more Came early identified problem in no time and the repairs were fast and reasonable in price My best rv repair experience

My 76 year old husband called and asked for the price/ availability of a battery for my Subaru. He…read morethen went in to the shop and again was given the same price, he was not told what the cost to install the battery was. Ten minutes later the install was done and he was presented with a bill for the battery plus a $195.00 shop fee. Big surprise, too late to change his mind, the batteries already installed.... So much for supporting a local business. Taking advantage of an older man, you should be ashamed.

They do a fantastic job. Replaced the front bumper on our granddaughter's and you can't even tell…read more Great job and done in a timely fashion.

Went in to get ballpark estimate for minor issue on my vehicle and spoke to Joe. He actually went…read moreoutside to look at the issue, assess issue, fix issue at no charge. He said if it continues..bring it back in. Thank you and God Bless yiu, Joe. You are an asset to this business.

I took my truck to Charlie's again and had another great experience. Quality work, friendly, and…read moreprompt service. Highly recommend.

Do not take your car here if you care about your safety or your vehicle…read more They had my car for 6 months. Every time I asked for an update, I was told something different, either another part needed replacing or they were still waiting on one. When I finally got the car back, it still wasn't right. I've now had to bring it to another shop just to fix what they messed up. The alignment was fine for most of that time until Sanchez replaced the lower control arm. After that, the tie rod was stripped and had to be replaced. When I finally got a real alignment done, the tech had to tighten every bolt Sanchez touched. He actually pulled me aside thinking I had tried to do the suspension work myself. Honestly, I wish I had. Now I've found out they installed the wrong size strut altogether. At this point, I really just wish they had said they weren't qualified to do the job instead of risking my safety and wasting half a year of my time.

The person who answers the phone and does the quote was rude. I called her the next morning and…read moreshe said she would call me back in "minutes" to give me a new quote for a change I made. She never did, so after waiting 3 days I went to Charlie's Paint and Body. They had my truck looking good and a new mirror in about an hour. Sanchez was going to have me wait a week, charge $950.00, and keep my truck for several days. I have used Sanchez several times in the past and was very satisfied. After this experience I will not be going back.