Guy sold me a LED headlamp and it was not the correct one. Went to return it less than a couple of…read morehours later and was told I can't even though it was the same worker, I had a receipt, and the headlamp packaging was never opened. Called customer service and they said I can return it but only to another store because I said that's BS. He was the manager and could have took it back but just decided not to.

I stopped in for windshield wipers. I used the search thing in the wiper area to find the right…read moresizes and whatnot. I double checked. The guy working told me I got both of them wrong. Weird. He got me the right (?) sizes and helped me in the sub-zero temperatures by quickly installing them on my car.

(Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

Hands down the worst ongoing customer service experience I've had in a very long time. If you can't…read moretreat each customer as if they are your only customer then you need to reevaluate your business model. Ordered a set of wheels and tires based on the websites "fitment guide". The wheels don't fit my truck, it's been a week of trying to get this resolved and the correct wheels exchanged. They only communicate via email which means you wait days for a response that may never come. Good luck calling them and actually getting someone on the phone who can help you, they just pass you along down the same old line of no help. Save yourself the time and money, go shop local where you can actually deal with a business who cares about their customers.

Joe was clearly knowledgeable in his trade. A true expert and a true conversationalist. Joe made…read moreour experience of just coming in to have an exhaust manifold resurfaced extremely fun. We will definitely return to this establishment if we find ourselves back in the area in the future, and we will make sure to stop in to talk to Joe!!

From the owner: Automotive Supply Co Provides Paint Supply, Custom Colors, Color Matching, and Color-matched Spray…read moreCans to the Appleton, Wi Area.

What a gem. I would rather come here than the other chain auto stores for the personal service I…read morereceived. Not only were their prices a whole lot better but they also carried my parts to my vehicle. I had bought some brake parts for my vehicle. Pads,rotors the whole shot. I had trouble getting the rear pads to fit. I called them up and they came out... To my house... With an upgraded set of pads that fit. No extra charge. Apparently there were two different style of pads for my vehicle. What awesome service! Customer for life here!!! Will recommend them to anyone!! Top notch!!

Found parts for restoring my old cars. The counter people are very efficient at finding the parts…read morethat other stores said where not available.

I recently needed a replacement mirror for a Suburban. It only took a few minutes for Micky to…read morelocate one that fit and color matched. The price was very reasonable. I received a call and text message when it arrived a few days later. The mirror was wrapped in plastic protective wrap and was in perfect condition and matched my truck color as well. I've previously purchased sunroof, bumper cover, and a different mirror all with the same good pricing and quality. Appleton, WI

Horrible communication. Horrible customer service! They do not call you back when the parts get…read moreshipped to Appleton. When you get there, the parts are either junk or not as they described. Pretty much a waste of time. They will literally take two weeks to do anything.

Superb staff, know what they are talking about Fast friendly…read moreservice unlike Orielly's (check my review there) Prices out do competitiors as they price match Even if they do not have it they can get it locally same or next day with no shipping costs added

I forgot to post pictures with the wheels installed here we go…read more Fitment is flush! Love it. Thanks for such a great experience. Also, I ordered an ST-X Coilover Kit from Fi about three weeks ago I think. I received it three days ago. They looking good lol. I'm actually taking my car into the shop tomorrow to get them installed and drop my car about an inch to close that ugly wheel gap lol. Then it'll be truly flushed! Thank you guys again for another great experience. Love all the Fitment options and the tons of customers posting their vehicles on the site for others to check out and find the perfect Fitment. Also, I like the options to either pay it all, or to go through Affirm, where you can pay it in payments. They make really easy and affordable to achieve the look that you want for the car.

people be aware, they tricked me by offering 1 year warranty to make me buy rims. quality of rims…read morewere such bad didnt even last for one month. when i called and asked about warranty quietly backed up by saying warranty only for defective items but not for quality of product

Ordered my Antifreeze online. Says available Tuesday, today is Sunday. All good I can wait, right…read more Order goes through. Calls me after a bit. Tells me that unless I buy an entire case of 6 that they can't get me the item. I only ordered 2. He double checked. Calls me back after a while. 2pts for quick service and canceling the order. -1pt for the website not being accurate to get me the item or saying the store has stock in the item. Autozone had it on the shelf with no problems, no ordering extra.