I contacted General Plumbing Supply to help locate a few parts our contractor needed. I spoke with…read moreAndrew Alvarez, who was incredibly patient as I tried to describe exactly what we were looking for. He quickly looked up the items and walked me through the options, making the process easy and stress-free. Andrew was both friendly and very helpful throughout the entire interaction. He had one of the parts in stock and needed to order the other. I was a bit nervous because we needed it as soon as possible, but Andrew reassured me that it would arrive within two days. I called the day before picking it up, and he confirmed that it would be ready when I came in. When I arrived, I was pleasantly surprised to find that everything was there exactly as promised and it was precisely what we needed. Andrew even opened the package so we could review the item together and make sure it was correct. General Plumbing Supply is very well stocked, as you can see from the photos, and the prices were very reasonable. If you're in the area and looking for plumbing supplies, I highly recommend stopping in and asking for Andrew Alvarez. He is knowledgeable, patient, and genuinely helpful. This is exactly the kind of customer service that makes a difference--especially for those of us who aren't experts in plumbing.

This is local for me. I needed fixtures for a job I am having done and they had what I needed. I…read moregot the contractor's price after they asked me who was doing the work and confirmed he was one of their usuals. Prices seemed fair and competitive.

Always well stocked and friendly. Hope they stay in business for a very long time. Look forward to…read morereturning soon.

OMG!! What a great hardware store!! It reminds me of the former Ludewig's in Teaneck or one of…read morethose wonderful neighborhood hardware stores that you just read about or see in the movies. The salesperson at G&S Hardware knew EXACTLY what I needed and was so professional and knowledgeable. Now, I don't know the difference between a screw, nut or bolt. So, I was at the mercy of anyone who did. But, I took the remaining "sister" of whatever (nut, bolt, screw) with me to show the person at the hardware store what I needed. I had gone to Home Depot in Hackensack (because I "thought" it would have this missing unique screw, bolt or whatever (from a pair) for some equipment. When I was directed to the "Hardware" aisle, the salesperson didn't know what the heck I was talking about. I showed him the other piece and he galumped to some generic machine screws and handed them to me. I paid for them but I wanted the exact mate of the hardware that was missing. It didn't match the remaining hardware and I was not satisfied (even for this seemingly small item) So, I drove to G&S Hardware on Hudson Street in Hackensack. Rich was the salesperson (more like a connoisseur) and immediately knew what the missing hardware was and went to a small bin to get one for me. It cost me three times less than what I paid for at Home Depot. He told me it was a "T-nut". Now, I have two identical T-nuts for the equipment. Home Depot could not have cared less and didn't know what I wanted. G&S (Rich) did. In this case, it wasn't about the cheap prices at Home Depot, it was the lack of knowledge (and caring) in the Home Depot staff. If you want a knowledgeable and personal experience at a GREAT hardware store, go to G&S Hardware, PERIOD!!

I had the good fortune to work with Courtney Weaver. From…read morethe minute I walked in I knew I was in good hands. She helped me pick out the most beautiful tile, fixtures, vanity, countertop and shower door, most were custom or special order. I had quite a few issues with my contractor and Courtney was so helpful and patient offering suggestions and swapping what didn't work. It was quite a long process and I got to know her through many months. She would always return my phone calls and e-mails. I would highly recommend Courtney Weaver for any project. I would work with her again.

Not a great experience, actually it was horrible. NEVER.AGAIN. I will NEVER go back to either GPS…read moreor Kohler. I was doing a bathroom remodel and after the purchase, a wrong item was delivered. It was already installed when I discovered the error and not my contractors fault I called to see what can be done and I was told by the sales person they can give me the correct item but it was up to me to reinstall it at my cost. I raised this to the store manager and then to the district office (General Plumbing Supply) only to be told that it was my fault and that I should have checked the box upon delivery. Okay so perhaps maybe, but no one told me when I made the purchase. My advice, when you get delivery, ask the driver to wait, open up all the boxes, remove all the packaging, check the item and all the parts. Not sure a delivery person would wait for that but that is what I was told to do. Oh, and the district manager told me that I got the right item for my project. Hmmm, is he using my bathroom? Does he know my design? Does he know what I need? Don't think so. I was offered NO compensation just, sorry, but this is your fault. Love a business that blames the customer. Buyer beware of these guys, for sure! NEVER.AGAIN....

First, I would like to say, the showroom was awesome! I did not expect to see as much on display;…read moreit really helped to make our decisions very easy. Christine helped my husband and me. She was very knowledgeable about ALL the products we were looking at for our kitchen remodel and made the whole process stress-free. I would highly recommend GPS in Hawthorne and working with Christine for your next project. THANK YOU for making this part of our project so easy. Pam & Tom

Popped in today on a whim. Looking to purchase some parts for a bathroom renovation, which include…read moretub, toilet, and accessories. Since I did not have an appointment, I wasn't sure what to expect, but everybody greeted me and super helpful and guiding me along the path of what I needed. They basically deal with Kohler which is not a bad thing so we were able to go through the specs of what I was looking for as well as the different levels high end to low end. Everybody was super friendly and informative and they have a nice little showroom section, which is always helpful.

The owner Dominick is a great help and knows alot about alot. Yes the store is messy but he knows…read morewhere everything is! He is a bit pricey but I glad pay it for his knowledge and advice. Lowe's AND Home depot have employees clustered in the back talking. I hate to interrupt them to help me a customer so I go to True Value Dominick

Small mom and pop outfit. Dominick is extremely helpful with advice on all kinds of repairs of just…read moreabout anything. Just don't ask him how much to make a key? Lol! If the disorganized look bothers you then go to the corporate big box store and get zero advice on what ever project you are involved with while wandering the isles lost and getting no help.

They only carry top quality equipment. Great place to find Professional Grade stuff. Not Harbor…read moreFreight level tools that would need replacing after one or two uses!

Biggest and best tool and supply store around. They are called Colony now. Reasonable prices and…read moregood service. Y

Just moved to the neighborhood, this will be my go to hardware store. Very nice people with great…read morecustomer service. Thank you for cutting my shelves!

I have a one hundred year old house in the Historic Eastside Section of Paterson and had an issue…read morewith an old shower mixing valve. I brought it to Colon Hardware and they had an entire rebuild kit with seats, washers, stem packing gasket and face plate gasket! Couldn't believe my eyes when they dropped it on the counter! Amazing!

It pains me to write this review, as we've done 2 kitchens and a laundry room with Reno. It seems…read morethe top notch quality had had become accustomed to has gone to the wayside. We had a problem with a kitchenaid freezer that turns out to have been a known issue. Fine. Now we've been through 3 ovens. The first was run by the installers for an hour and looked like someone had cooked a pizza inside. It has stains all over it. Second one came completely dented on both sides. Third one was accepted and seemingly ok until a few days later we realized the bottom drawer has a huge dent in it. I've attached a photo. At this point I can't imagine Reno wants to engage any further with us as they've replaced it twice. This just marks a decline in expected quality. We go to Reno for the great service and products, but if we can no longer receive that, we'll go to the big box retailers. Update 9-10-21 Reno contacted me and made it right. Rather than replacing the entire unit again, the dented drawer was removed and replaced. We love Reno's and I want to make it 5 stars but the communication is still lacking. We were supposed to receive a call confirming when the delivery would occur; we were not home but fortunately the babysitter was there to receive the delivery. We will probably still continue to shop there for our future appliance needs. Update 03.02.2026 Unfortunately, past experiences were not one-offs, but rather early signs of decline. As I've stated, I renovated 2 kitchens with Reno plus 2 washer dryers. The microwave I bought there just a few years ago died. I called up and said give me a replacement, here is my credit card. This was in August. Easiest sale in history. Well, Reno proceeded to drag this out into December until they finally just ignored me. The first microwave had a broken fan. The installer said something wasn't right. I called, got another. Same problem. A third didn't even make it into the wall - a floor test revealed it was a manufacturer's issue. Weeks go by and I have to constantly email or call. The next solution was to give me a smaller microwave from another brand. The owner of the company sent one of those cards in the mail "welcoming" me to the Reno family. I emailed him as well - no response. My final note to them was congratulations, you got my money. You will never get another dime. Frankly, go to Lowe's or Home Depot if you want this level of service. There are other boutique appliance shops out there that would be glad to have my money.

We deeply regret using Reno's Appliance. We paid over $30,000 for a high-end appliance package and…read morethen paid an extra $850 for a complete startup package that was clearly not performed properly. Tape was left stuck on the refrigerator and freezer shelving, and I have spent hours removing it myself. We also discovered the bottom drawer was broken, which was either ignored or never inspected in the first place. The lack of care and attention to detail is shocking. The dishwasher was installed without anyone verifying it functioned. It never worked, it could not be fixed, and it took three months of constant follow-ups and arguments to get a replacement. No accountability, no urgency, and no respect for the customer's time. For premium pricing, the service should be premium. This was the opposite. I would not recommend Reno's Appliance under any circumstances.