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The Home Depot

2.0 (62 reviews)
Open 7:00 am - 8:00 pm
Updated 1 month ago

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Getting paint
Brian R.

I was lazy and went to Home Depot and a crazy thing happened. I was looking for paint and this woman who said she works there came up to me and asked me if I needed help. At first, I thought I was being punk'd but then I remembered that I'm not famous and that show is off the air. She couldn't have been flirting with me, I'm dressed like a bum and I haven't shaved in days. She helped me find paint and stain specifically for the floor, she mixed paint that was for exterior window and even showed me paint specifically for cabinet and moldings, I didn't know they had paint specifically for that. She made sure I had everything I needed like brushes and masking tape. She explained the differences between the different types of paints and even made recommendations. Although Home Depot is not a 5 star type of place, I was almost going to rate them 5 stars for my experience today until... some lady started asking the lady questions while my paint was almost done mixing. She walked the lady down the isle and I got stuck waiting a long time until I went and got her and asked for her to get me my paint. My critique would be to finish with one customer before you help another. Don't do too much! A simple "I'll help you when I'm done helping him would have done the trick", a " that isle right there, I'll be there after I'm done with this gentlemen" would have been perfection. I'm going to rate the rude woman who interrupted us 0 stars, and 4 stars to the lady that was helping me.

Faucet is on and they sold to another customer.  Refused to sell to me for no valid reason.

I have horrible experience today. The manager of this particular store, name Christian is discriminating and conduct unfair act towards me, as a customer. I am a long time home depot customers and never been treated this way. I was there today saw a bathroom cabinet vanity set on the display says 50% off for the display set. There are dents and scratches on the display vanity. I decided to get it anyway since it's 50% off sticker. When I got to the cashier, no one know how to ring it up for the display discount. Then I was sent to the customer service desk, multiple cashiers there tried to ring up and the computer won't allow them to take the 50% off. They called and paged the manager, Christian for many times. He said he is coming soon. We waited more than 30 minutes. Still no managers come or call back to help the cashiers. I went to another cashier desk and ask them to page the manager again. After 15 minutes standing around, this manager finally decided to show up. Again, his name is Christian. He is not even apologetic for the 45 mins wait that me and my husband went through. He is trying to ring up the display and doing exactly what the other cashiers are doing and he couldn't figure out how to get the 50% off. After another 15 mins, he called a cashier (name Keisha) from the self check out area and after she instructed him what to do, he was able to ring it up with the discount. We paid and about to walk out. Then, he told us you can't go, we have to remove the faucet. We were shocked of what he said. We told him, your sign says display 50% off, nothing says faucet is not included. He said it doesn't matter, this faucet is over $100 so they have to remove it. Firstly, the faucet is already installed, so is old. It has no box. It is definitely not $100 as he stated. Secondly, if you want to remove the faucet at the first place, why made us wait for over a hour and wait until we already paid. We waited over 1 hour at this store for the cashiers to figure out how to ring up this vanity display. Not only no one care we waited for that long, now you even false advertising. He forced us to remove the faucet that we paid for. Who runs this store? Why is this Christian even hired as manager? He is here playing games with us or discriminating towards minority customers. We are frustrated on the lack of professionalism, unfairness and false advertisement. We did not want the item anymore. After couple hours later, we went back to the same store. Guess what? The same vanity display was there with the faucet still on. The employee said someone else's name is on it so they purchased it. The employee quickly rolled the vanity to the back room after they noticed I saw it. They are trying to hide the fact that they decided to sell to someone else included the faucet on but will not sell to me with the faucet on. This is completely unacceptable to have discrimination against certain customers. Whoever running this store needs to get your act together watch over this so called manager, Christian. Who refused to sell us the display as advertised but selling to someone else. It was very disappointing. As a customer, you want to get a deal. When you do get a deal as advertised. Some manager came out says no, you can't have it. Then turn around, selling to someone else. This is completely unprofessional and injustice. I am reporting this manager, Christian to Home Depot corporate. The unfair treatment that I got today was humiliating and wasted my whole day. This store manager showing signs of discriminating should be reported to the U.S. dept of labor. I attached the picture of the evidence that they are reserving this display with the faucet on to another customer as per the home depot employee that I asked. The same employee who rolled this item and hided in the back room. I hope home depot do something regarding this manager that are discriminating towards customers.

Long line but moving, about 45 minute wait to get in store.
Michael M.

Decent Home Depot location. Good customer service. Very chaotic on Sunday. Almost hour wait to get into store. Plenty of parking. Shelfs well stocked .

Short lines long waits...
Jessica W.

This place gets one star because they had the item I needed. The service was absolutely horrid. Not because anyone was rude but because there was a lack thereof. I ordered an item online and when I picked it up in the store the box was very damaged and he product was partially used ! Upon returning the item the clerk was very lack luster, her attire was unkept, I could tell you about her belly and back tattoos and her piercings. Throughout the process she didn't say one thing to me regarding why the product was being returned, if there was anything else that could be done, nothing. Upon checking out there were NO cashiers available. No checkout lanes were opened and everyone had to use the self checkout. The guy in front of me was buying a LARGE hot water heater and the guy behind me had several boards of large wood. Out of the 4 self checkout lanes one was out of order, and the other was cash only. Luckily the store had the correct product in stock but I don't plan to return to this location.

Now this is Customer Service! He's working diligently to assist us.....

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7 years ago

The store service and products are Great but the delivery company are horrible and lazy people unsatisfying.... smh

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Ask the Community - The Home Depot

Review Highlights - The Home Depot

Also, they have 3% sales tax....

Mentioned in 6 reviews

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Little nursery that I learned about at a fall fair. There are plants for sale on the front and side…read moreof the business, with some indoor plants inside as well as season decoration. I came here because I heard about the pumpkin ride. The ride is a short maybe 5 minute ride through the back of the nursery building. They take you to a small area that has goats and chicken. This is ideally for little kids. There is not much to do or see, but it's cute. The maze is short so that the kids can enjoy. They let us take home a little pumpkin. When we got back to the main nursery area they also provided a tiny cup of apple cider. With so many other big farms in the area I don't think I'll be returning for any fall activities here.

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