GREAT experience throughout the whole process. Zack was very helpful explaining the different…read morecarpet options, quoted us a very good price and we got a carpet much better than the big box stores could offer! Installers were on time and did not mess around! They were very skilled and all business. In two hours the had my carpet installed beautifully! This was more first experience with Rite Rug and I would recommend them to everyon. very satisfied. Scott

amazing service and knowledge of all product in the store a wonderful experience…read more Zack was so helpful and kind. Wonderful!

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

We purchased LVP flooring 4 years ago. It is disintegrating,…read moreeven in places no one walks, randomly throughout the 2,000 sq ft we purchased and they installed. America's FS tells us it's the manufacturer's problem, the manufacturer states the "wear layer" (clear layer over the top) is the only warranted component. Do not buy from AFS, and do not consider LVP, you'll regret it and have to have it replaced.

Zetina was excellent from front end communication through installation. The attention to every…read moredetail was outstanding! They performed demotion of existing carpeting and installed an underlayment followed with a luxury vinyl plank we purchased from Floor and Décor (another source I highly recommend!). Zetina is an exceptional value and their craftsmanship is fantastic. I give Zetina my highest rating and highly recommend them!!

I can't say enough about how well the crew worked to make sure that my vinyl plank was installed…read morecorrectly. Very skilled workers.

We had all of our carpets and carpeted stairs professionally cleaned by Nice and Clean Chem-Dry…read more Tyler listened as we explained exactly what we needed and he walked us through the process. My carpets are brand new again. Upon seeing the incredible results and witnessing him treat our home as his we asked him to look at our tile and grout. He examined it, clarified how tile and grout age, and gave us a fair estimate. We then scheduled a time for Tyler to clean our tile and grout. It came out pristine. We are very pleased with the work and definitely recommend this company.

From the owner: Nice & Clean LLC provides residential & commercial carpet cleaning services with green certified…read moreproducts.

I cannot recommend Doug from Beeline Floors enough! He went above and beyond for us! He was…read moreincredible & did such an amazing job on our floors! He really took the time and effort to help us out when we were in a bind & we appreciate him so much for it! We are truly so grateful! Additionally, his prices were very reasonable and he's just an awesome, wholesome & caring guy! 10/10 highly recommend him for all your flooring needs!

Doug is an amazing person. I would give him more than 5 stars if I could. The quality of his work…read moreis outstanding. His knowledge of wood types and finishing is really impressive. The finished product and his dedictation is more than worth the money. Beyond that I just feel lucky we ever met him, he is such a kind person. If you are remotely on the fence about who to go to, call Doug at Beeline, you will not regret it. I wish we had more floors for him to do Nic and Heidi

I hired soft step carpet to put luxury vinyl plank in my kitchen, and I couldn't be happier. The…read morefloor quality is great! Manager Dustin was wonderful to work with, and the installers went out of their way to make sure I was pleased with the final product. What an improvement from my previous floor... Great value! I highly recommend this company for any of your flooring needs. (this was not a paid endorsement)

I was very happy with Soft Step. They were easy to work with, prices were fair and my condo looks…read moregreat!

A++. After acquiring 3 quotes from different companies, we decided to go with Floor Coverings…read moreInternational for our basement project. We were replacing a carpeted floor with luxury vinyl planks to better fit our workout space. From the initial estimate to the final walkthrough, Todd, Lauren, Marcos and team were friendly, thorough, and a joy to work with. Their prices are fair for the market and they stand by their work. The installation was very quick (only a few hours for our project) and the team showed up on time, with confirmation messages leading up to the appointment. We will be using Floor Coverings International for future projects and recommend them to anybody looking for flooring work.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Northeast Columbus, offering hardwood flooring, luxury vinyl plank, carpet, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

Really did a super job. The crew was prompt and courteous. I thought I knew what to expect as I've…read morehad my floors done before but everything was so much cleaner than before. About 20 years ago we had our floors refinished by another company. Maybe it's just that things have changed or they do something differently, but this time around very little dust. Last time it seemed like we were cleaning up both visible and hidden dust for months. Not so this time. Wasn't sure about what shine level to go with but chose the satin. Supposedly that helps hide any scratches.

Called for an estimate not knowing what to expect, and if they were free or not, Turns out they…read morewere and scheduled one for the following evening. I was late getting home and tried to call to alert them I would be delayed 30 minutes. They waited on me until I got home and proceeded to measure all the rooms I wanted done. After the size of the rooms were taken I was given an estimate for the refinishing. And a separate one for the repairs if I chose to repair them. I ended up having them do the whole job and I think it turned out nicely.

Brian was here Saturday & did an outstanding job. Whole condo looks amazing. Have used them in past…read more& have always been more than pleased. His wife is awesome to work with, whatever I needed answered she was right on it. Can say without a doubt if anyone needs carpets cleaned you won't be disappointed with Heartland.

Such a great experience. Clear communication beforehand so there were no surprises. Dan and Connor…read moretreated my furniture with care and did a thorough clean that made a noticeable difference. I'm so glad to have found a company I trust and respect. Can't wait to have them out again.