T.J., my service advisor, provided a very friendly and professional experience to me, an out of town visitor. I travel a lot and seldom receive such courteous and friendly service. read more

Bringing an ailing car to a service department is traumatic enough, but dealing with a negative, prick service advisor is over the line. I will NEVER do business with Walker again...maybe the brand as well. I'd rather buy another German car. At least they back their product read more

Dealership was superb. Jennifer, the service rep was very accommodating. She kept me up to date on my vehicle. My issue was resolved in a timely manner. Thanks you for providing great service. read more

Going 70mph down the interstate and having a tire blowout because of dry-rot is not when you want to discover that Walker Chevrolet does not stand behind their "certified" cars. If it were just one tire I might could understand some normal wear and tear in the six months that we owned the car. But that was the third tire in less than six months. That's right, I had two other tires go flat prior to the blowout. I addressed my concerns with the service manager David Beasley (davidbeasley@walkerchevrolet.com) and he argued these were wear items. Now keep in mind this was a 2012 "Certified" suburban purchased in late spring 2013. First flat in less than six months--I'm thinking chance or something in the road. Second flat within six months--I'm thinking this is too coincidental. Third one that could have easily ended up rolling our suburban--bad tires. My suspicion was confirmed by two tire technicians who ended up replacing the blown one as well as the fourth. They actually showed me the dry-rot on the fourth tire. David's response? "We did take care of the tires being repaired at no charge and got the vehicle right in when your wife arrived." In other words, we patched the original one that went flat. And ladies and gentlemen, that is ALL he is willing to do. A $15.00 patch job that ended up having to be replaced anyway. If you care about your families safety do NOT purchase a certified car from Walker Chevrolet in Franklin, TN and do not use their service department. Not only will you get a bad deal, you will likely get a product that could jeopardize the safety of your family. read more

About 6 months ago I received a letter in the mail from Chevrolet stating that some 2013 Chevrolet Cruze have experienced the steering wheel sticking (making it difficult to turn) after driving straight for a long period of time. I noticed this issue in my car before I got the letter from Chevrolet. I brought my car into Walker Chevrolet in Franklin, Tennessee today to get an oil change, tire rotation, and get the recall issue fixed. I was informed that there would be a $60.00 charge if they discovered that it was not an issue pertaining to the recall. In order to get my car checked for the steering/recall issue I would have to take the chance to get charged $60.00. I did not understand the reasoning behind this and asked to speak with the manager. The manager, David, was preoccupied with the papers on his desk and barely gave us any attention. I asked for clarification about the charge and he told me ," it was not a recall but a special circumstance notice (or something like that, I forget word for word) and if it was anything else I would get charged $60.00. My husband, Nathan, tried to explain our perspective about the situation but David would not let Nathan finish and talked over him. He was extremely rude and unprofessional in the manner he spoke to us. We did not get the oil change and left. What happened to customer service? My car is my office and is important for my lively hood. I do not understand how I can be charged to get an issue checked that I received a letter from Chevrolet that made me aware of the issue and provided a solution in the letter. read more

The service lady didn't even say hello when I was standing in front of her. I was the only one in the place. I asked if i could get an oil change and she said its a two hour wait and takes 50 minutes. I am just visiting and not from the area but have a chevy lease so I figured i would go to the dealer. It obviously wasn't going to happen in the near future so I asked if she knew of a local quick change so that I can get on the road home to Michigan. She said no she didn't know of one. As i pulled out of the dealer, i saw that there is a place called nicks oil change right across the street. This dealer is just as bad as Berger back home. I like my chevy vehicles but god your services is terrible. #bankruptcyreason1 read more

The Service Department at Walker is outstanding! We have been taking our vehicles to Walker over 5 years now. David Beasley has always done a great job at making sure everything is done right. Since he has moved into management, he works with his team with the same great attitude. Every one in the service department is very friendly, and they all work hard to take care of their customers and vehicles. Chris is who we deal with the majority of the time now, but we never have any concerns if he is not available, or if David is not available, because we know that whom ever is there to greet us will take care of us like they always have. The entire team will go above and beyond to meet your needs, and you get your car back right the first time. We highly recommend Walker Chevrolet to everyone when they ask, "where do you get your car serviced?" read more

If you want to buy from a dealership and not feel like it is a dealership...this is the place to be. Generations of great and friendly service. You feel like family when you walk into this place. Whether it is sales, finance, parts, or service...you are greeted with a smile and usually by name (with a Mr. or Mrs. in front of your last name). They genuinely care. Also their shuttle service is top notch and will teach you a few short cuts on how to get around a very fast growing Franklin! It's the little things to...like great coffee and always good music playing! Easy drop off service too. LOVE LOVE LOVE them! read more

Every time I have my car serviced with Walker Chevrolet, I have a great experience. They are friendly and efficient! I have never had to wait longer than expected and they always do a good job. I have never purchased a vehicle from them, but the service department has exceeded my expectations. Unfortunately, people leave unfair reviews for even the smallest inconveniences, but I have always been pleased with my experiences. read more

I'm from out-of-state, but very glad that I stopped in. The atmosphere was inviting, and the sales experience was top-notch. I don't think I've ever been in a friendlier dealership. read more

Do not fall for their bait and switch scheme. I received a call from Meredith at this location saying that they had someone who was interested in the year make and model of my current car. I had no interest in selling my car or buying a new one. This was my bum around car so I thought I'll see what they'll give me for it. Well I should have know it was a lie. So I go in to get an estimate for what they will give me for my car. I am put with a salesman Gib Gibson who starts talking about me buying a new car. I told him I was not interested in a new car and was only there to see about selling my car to them for their "customer". While I was sitting their waiting to get my keys back and leave, I heard another sales person giving the same story of them having a customer wanting to buy a car. Gib tells me they're test driving my car so I get the best value for it. While I'm waiting he is still trying to sell me a new car. I tell him there is only one car on the lot that we would be interested in trading for and he totally ignores me. I get my keys back and leave but not before Gib tells me he will see what he can find and email me some figures. The following day I receive a call from him as well as Meredith. I finally return their call today and am told I need to come by and he's got the perfect Chevy Traverse for me. I told him to stop right there, that I did not feel good about them as a business from the beginning as I had overheard them using the same bait story on someone else. I told him that I had expressed interest in one car and he never tried to sell me that one but kept on pushing a new car. I told Gib Gibson that if this is how they do business they would not be getting any of mine because it is deceptive and unethical. If I am in the market for a new car I will definitely be going somewhere else and I am not even sure if I will take my car back here to be serviced. If you are thinking about buying a car here I would say run, run next door to Waltrip Honda. I have bought a car from them in the past and they are great to work with! Walker Chevrolet shame on you for having such poor business practices and if this is how you treat your customers I can see why you have to lie to get them in the door. read more

The service staff at Walker is wonderful. They greet me by name and are always friendly and professional. They were able to get an alternator and have it installed in two hours. I was kept informed of the expense and status of the repair. I was out the door of the comfortable modular waiting area in time to keep my other commitments. Doing business with Walker Chevrolet is a pleasure. read more

I bought a used car from Walker Chevrolet. The car was a 2005 Nissan Maxima with 117,000 miles on it. Exactly one week to the day i bought the car it started making an odd noise. I called Bill my salesman and he basically told me to bad it's a used car and was sold as is. I was also told that all vehicles go through a 55 point inspection. When i went to have my car looked at they said the brakes need to be changed. When they looked at them the brakes were completely worn and were actually dangerous to be driven on. It was down to bare metal and should have been changed way before i even looked at buying the car. I chalked that up to a loss as i got the run around when i called the dealership. About a month after that my check engine light came on and turns out both of my catalytic converters and all four O2 sensors needed to be replaced after my car stopped running on the interstate. That repair was made. One week later my check engine light came on again. I immediately took it to the shop and my engine needed to be replaced. As i have only had this car 2 and a half months. Both mechanics at two different shops and two different areas of town said that i needed to call the dealership because something wasn't right. I called the dealership and the manager said himself that that is very unusual for a Maxima to have these issues at with this the amount of miles on the car. He said he would look into the issues and see how they could help me. When the manager called me back he basically called me a liar about the brakes and said he was certain that they were fine. He also said that there was nothing they we can do for you. I physically have the brakes that came off the car and the receipt where they were replaced. I will NEVER consider this dealership for anything ever again. read more

I have been going to have my car, a Saturn Aura, serviced at Walker for 5 or 6 years now. They are always great and give attention to detail and to the customer. I had a problem with my vehicle last Saturday and I called to say we needed someone to look at the car. I was told to bring it in and the problem was diagnosed by the service rep and then confirmed by the service tech. It was fixed and I was back on the road again in a short time. Once again they came through when needed. I want to thank them for all of the great service they give their customers. read more

What a terrible experience! So Saturday morning I found the perfect used Jeep at Walker Chevrolet. I already had made a commitment that morning, so I could not drive from Lebanon to Franklin until later that day. I called up Walker and asked for a sale person to help me and was transferred to Steve Dunn. I explained me situation to Steve and he suggested I go to Walker's website and file out the pre-approval application. They could then run my credit and after being approved I could come on over and finish up the paperwork for the Jeep. I spoke to Steve at 8:35 am that morning and had the online form filled out and send over by 9:38 am. Steve even texted me to say we got it! I never heard a word until I texted Steve back around 11:30 to check on the status. He never responded until 1:51 pm saying they had not gotten to it yet. WHAT!!!!! I never heard another word from Steve Dunn until I called him today, Monday at 2:15 pm. He informed me they had still not run my credit and the Jeep I was trying to buy was gone!! Are you kidding me!! This is by fare the worst customer service, I have ever received from any car dealership, and you know the worst thing was Steve Dunn told me ever vehicle is a first come first serve, so I guess calling at 8:30 am and submitting a pre-approval form at 9:30 am online are considered not worthy enough applicants then one sitting for hours in your showroom. Thanks Walker Chevrolet and salesman Steve Dunn for an eye opening experience. Mark L read more

VERY unhappy with Walker Chevrolet and Chevrolet in general. I have always bought Fords, and Chevy hasn't had a great reputation in recent years. But I rented a Chevy Sonic and loved it. It was a joy to drive. So I bought a 2014 Sonic about a year ago. Honestly, I love driving it, but it has had problem after problem since the day I bought it. Since the warranty is still in effect until the end of this year most everything has been covered. I took the car to Walker Chevrolet because I was smelling a strong smell of gasoline. They fixed it under warranty, except for the fact that it needed a new battery and cable because of battery corrosion. I had to pay $450 for that. It took over a week to get it back, but finally I went to pick it up. I got about a mile down the road and the CHECK ENGINE light comes on. I took it right back. It was a cable connected to the turbo that needed to be reseated, and it was fixed under warranty. Three days later when the car was ready I went to pick it up, drove out of the parking lot and the AC wasn't working at all. I took it right back. I was called the next day and was told it would cost over $400 to fix it. I told them I wasn't going to pay that for a problem that didn't exist when I brought the car in, and when I went to pick it up I was charged a $113 diagnostic fee. So, I spent over $500, was without my car for two weeks, and drove away with a problem that didn't exist when I drove the car in. Guess I'll stick to Ford in the future, and I'll steer clear of Walker Chevrolet. You folks need to stand behind your product, especially when you have had someone's car for two weeks and additional problems keep appearing when they drive it off your lot. And your communication with customers is TERRIBLE. read more

Definitely the worse experience I've ever had with an dealership. I am a proud CHEVY only vehicle owner for years! My dad worked for and retired from GM. I love Chevrolet and GM in general. I've never had any problems with any dealership in my life, until I tried to take my car in for service at Walker Chevrolet. We recently moved and were looking forward to using Walker for all of our service and for our new car purchases in the future, but the service experience was absolutely terrible! From setting up an appointment, and literally being yelled at by the individual scheduling our appointment, to the service rep checking us in at my appointment time. I was met with confrontation from each person I interfaced with for no reason! They hadn't even looked at my car yet! I was working hard to give them my business and from the start was being yelled at? Really? An absolute terrible service experience. My wife and I will now go out of our way to never have to deal with Walker Chevrolet again. TERRIBLE EXPERIENCE! read more

I read through the reviews everywhere before going to buy my brand new car. The reality of things is that people are going to get offended and upset for no reason many times and I believe that as far as yelp goes, people have gone too far. I bought a brand new Chevrolet Cruze two days ago and had a combination of Doug and Rodney (who was formerly stated to be sleazy) and both helped me and my wife out very much and were nothing of the sort. As far as buying the car, we looked at the book value and did our research and got the car for what it was worth. No shady, sleazy car salesmen tactics to speak of. When we got to the paperwork signing there were no hidden figures or backwards policies. Everything was very face value at Walker Chevrolet and I will continue to buy from them for years to come. Everyone in the entire dealership welcomed me with a smile and I would drive 200 miles just to deal with the same dealership again. Look past the bad reviews I urge you and go to a dealership dedicated to taking care of you. read more