I have an Chevy Bolt EV and Mark in service was very helpful and Chevy took care of me and their EV service technician is very knowledgeable. I really appreciate it! As a long-time customer, I appreciate the great customer service and care. read more

Recently moved to Franklin from Texas needed some work on my Colorado truck. The service department on first time there went well. They were friendly and helped me get the vehicle repaired. Oh need to mention the Flavia coffee in the customer lounge... Nice! Loved it!!! read more

Absolutely outstanding. I've done my routine service here which has always been amazing, but my car recently had trouble and I drove straight there and Tyler and Mark went above and beyond taking care of my car, helping me get my car seat out of the car and better yet they have a designated kids room with toys and Netflix making it an easier and more comfortable experience. Would give 10 stars if I could. Thank you for always going above and beyond in every way! read more

My husband and I arrived on Saturday at 8:30a (because we had an appointment and it was confirmed that the vehicles we were interested in purchasing were still available for purchase). Our salesman walked around the dealership with two sets of keys puzzled that he couldn't find the vehicles that we were planning to purchase in cash because the dealership failed to update the system to indicate that one was sold and the other had a deposit down to hold. After waiting an hour, our salesman and a manager informed us that the vehicles were not available (although the system indicated they were on the lot). We drove over an hour to purchase at this location (mostly based on our interaction and customer service we received from Josh) but left after two hours of waiting with no car (just a long trip back home)! We were completely disregarded and unhappy with how things were handled. We decided to take our business elsewhere. We won't return to this location in the future. read more

I just bought a used 2024 Suburban from walker a couple weeks ago. If you're going to buy a car there, buy it from Kyle A. He's a straight shooter, no BS, quick and just a good person. We genuinely enjoyed buying a vehicle from him and I don't think I can say that about any other car salesperson I've ever bought from. I have a couple things that need to be addressed on the vehicle but am confident they'll take care of them without hesitation. I'll be sure to update here if that's not the case. Overall, would recommend! read more

WOW - I didn't realize this dealership was such total crap. I was going to give the sales team the benefit of the doubt but after reading these reviews - here's my revised review. Buying a car at a dealership is more than just the guy who gets you over the finish line and you're happy in your new car. Most people forget about who they now will live with through the life of that car - yes - the service department - and here it SUCKS! Went through 2 reps and the manager Chris. While Chris talks a good story - beware - found he tells you what you want to hear and then never follows through. Biggest run around - no one was working from the same script. Oh, it's this or it's that or it's both. And that critical part that's needed - can't get it till the middle of next week. Long story short / the day came when all repairs were completed. Went to the cashier and was quoted a price more than $200 that I was told it would be when they called and said it was complete. Reviewed the bill and found some overcharging for work not done. Eventually those charges were removed. What I take from all of this is- the two new cars I'm buying in the next 4-6 weeks WILL NOT BE PURCHASED FROM THIS ORGANIZATION. Buying/servicing is tough enough, don't need the same run around this service department. If you're reading this as they are working out the last details of your purchase - run, don't walk from your chair. Better places to shop. read more

A couple of years have certainly changed this dealership, and I felt the need to update my review. I scheduled an appointment for my Tahoe's service and dropped it off the night before so it would be there at 7:00 AM sharp. My main concern was a loss of power issue and a check engine light--though the light was gone upon arrival, I was hoping it was just a glitch. By 7:20 AM, I saw they ran diagnostics during check-in. The paperwork showed a possible fault in the valve body that required further investigation. And then... nothing happened. My Tahoe sat on the lot all day, and no issues were addressed. I had two recalls and a slow tire leak, yet no work was performed once they spotted a possible transmission issue. When I finally got in touch with them after multiple calls, they advised me that the valve body was on backorder--but they still needed to confirm whether that was actually the issue before proceeding. Despite that, no other work was completed. Instead, I lost a full day of work with no transportation and zero communication until I reached out repeatedly. The excuse I was given--delivered with unwarranted arrogance--was that due to shop capacity, nothing had been done to my vehicle. I scheduled this appointment days in advance, yet that didn't seem to matter. This dealership has no problem leaving a vehicle in limbo all day, simply waiting until things improve on their end. Unfortunately, their definition of an appointment doesn't match mine--nor does their approach to keeping customers informed. Fool me once... read more

BUYER BEWARE! I wish I had looked at Yelp.com before shopping here. We purchased a vehicle with odometer marking of 77505 and a full tank of gas on a Friday. We purchased the car, and left a deposit. On the following Monday, we returned to pick up the car and finish the transaction. The odometer was now at 77565 and the gas tank was down to half! We later noticed a crack in the windshield which wasn't there when we signed the contract on Friday. We feel used and taken advantage of by an unethical compan. BUYER BEWARE! SHAME ON WALKER! read more

Picked up my 1 Ton High Country Duramax after paying $1200 in maintenance only to find GREASE ALL over the headliner and both visors. Spent several hours cleaning the grease. My invoice states if not completely happy to call the Service Manager. I spoke with "Chris' who called me a liar by stating that never happened and none of his people would ever place grease inside the truck. He spoke over me with a raised voice, when I spoke over him and said "I am the Customer" he promptly hung up on. I do NOT recommend taking your vehicle to Walker Chevrolet. They do NOT care about you. read more

Terrible service. Poor communication. Told it was a half day job. Left them my truck early afternoon. Next day Alex when it'll be ready was told he's almost done. Showed up and was told it'll be a couple more hours. Waited. 4 hours later still waiting. Told he's wrapping up about 30 minutes. An hour later still waiting. They must be padding the hours while it sits so they can charge more. read more

This review is a warning to customers purchasing a more inexpensive used vehicle. I so had hoped I would be able to leave a better review. Initially the staff was excellent! We were very happy with our experience... until we left. Within 8 miles our dashboard lit up like a Christmas tree. We purchased this car three weeks ago and have only had it in our possession for a full 72 hours. Last night after my husband got in the car after working a twelve hour shift as an RN, the vehicle would not start. I was put in contact with Matt Coop, the used car sales manager. Matt did not hesitate to remind me that the state of TN does not have lemon laws in place and we purchased the car "as is" according to our contract. While I understand and acknowledge these facts, I feel that the quality and presentation of the vehicle were falsely represented at the time of the purchase. It is very difficult to hear a company use buzz words like "integrity" "family owned" etc when you are completely disregarded as a customer. I realize that our purchase was less than $10k, however I do believe in the principle of providing the same care and concern for customers regardless of the amount they have spent. If you are in the market for a more economically priced used vehicle, I would highly discourage you from working with this organization. ALSO we realized there was a massive hole in our floor mats that was definitely not there when we dropped it off for repairs the day after buying it. wild As far as the owners response: The first time we spoke with Matt was at 8:21pm. He did not offer a resolution other than to call the number on the windshield.. after we purchased the vehicle due to a leak the windshield was replaced and I guess the sticker was left behind. Yes Matt did call me back at 10:16pm. After we had not received any contact since around 9pm. He never offered a resolution aside from calling the number on the windshield. At this point in the evening we were able to find a resolution on our own without the assistance of any persons from your organization. Based on my phone records Matt did not attempt to make any contact on Saturday. Also when he called at 10:16pm, he did not leave a voicemail and did not provide any other follow up via written communication. Im not sure why anyone would respond to a random phone call at 10:16pm from someone who had spoken to me the way Matt did? Mind you we had brought the vehicle home after the repairs and also noticed that when they replaced the windshield destroyed the headliner of the car. The engine bay hardly anything holding it places. The battery was literally just floating. And even after all of these fixes we still had to go out and buy body clips to hold down the stuff they missed in the engine bay. If you or anyone within your organization would like to reach out and obtain any further details, please feel free to do so. read more

Walker Chevrolet - How did this even happen - Car Dealers Near Me - Franklin, Tennessee

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I want to give a shout out to the salesman, Richard Gunn. He made the experience 5 star. Took great care of us through the whole sales process. 6 days later I had an issue with my brand new Silverado and he immediately took action to get me in the next morning. I appreciate his willingness to help us! Highly recommend him if you're interested in purchasing a new or used vehicle. read more

Awesome customer service I really like them ..they go out of there way!! Thank you very much read more

Had two vehicles to trade in with negative equity. Rich was amazing. He worked with me for several months while we found the right deal that made everyone happy. His patience and willingness to build multiple quotes and estimates made the process easy and a pleasure. We will absolutely be purchasing another vehicle from him when the time comes! 10/10 would buy here again. read more

Absolutely terrible customer service... the service advisors are so rude and don't care to be there and it shows. I don't understand how someone just can't be a kind human being. All the guys in there are extremely rude. Would not recommend giving these guys your money. Find some other Chevy.! read more

Absolutely the worst car buying experience of my life and their service department is as bad. I would highly recommend looking for another dealer for purchase of a car or repair. The management is absolutely terrible. They need to go back to school and learn Management 101 or better yet have better ownership. read more

I went in to order a C8 Corvette. I talked to the salesman and told him that I wanted to place an order. He told me to go home and build my order online. I said then what do I do after that? He said send the order to me. I said that I don't have your information. Without having my information or asking for it he said that he would send his information to me. I left shaking my head. I went down to Stan McNabb"s in Columbia and ordered my C8. Six months later I had my new C8. I just talked to a coworker who had a similar arrogant experience at Walker. I would never buy anything from them. read more

I ordered a 100k Corvette 8 months ago. They stated April delivery as they get 4-5 allocations a month and I was 30 on the list. They called me last week and stated I was number 5 on the list and would let me know if I could order this month. They then let me know today that I am somehow number 11 on the list with the excuse the inventory manager made a mistake. I cancelled my order and they showed 0 care in the world. If this is how they treat customers spending $100,000 I can't imagine how they treat customers spending less. They either have an incompetent inventory manager or they are taking money and moving people ahead on the list. Either is unacceptable. Cancelled my order and put a reservation down on a Tesla. read more

I HIGHLY recommend going to see Jared Lucchesi ! He is extremely helpful and very nice and goes above and beyond ! Call there now and set up an appointment with Him ! Here I'll make it easier for you here's the number 615-721-2526 What on earth are you waiting for go call now and set up an appointment! Jared will take care of you and get you all set up with all your car needs and wants! Be sure to tell him Jessie sent you. He's very nice and friendly and his customer sett is exceptional! Your not going to want to go anywhere else. read more

Whoa... really surprised to see the poor reviews. I had a tremendously awesome experience buying my used Raptor from Hunter at Walker. Being a super anal, out of state buyer, he answered a long list of questions and even dropped it off to a local mechanic for a PPI inspection. They truly earned my business and would have no issues buying from them again. Thanks again fellas! read more

Walker Chevrolet - My Raptor purchase from Walker! - Car Dealers Near Me - Franklin, Tennessee

I have had a great experience at Walker! Nick, Jason, and Kyle were very helpful and catered to all of my needs. I highly recommend this dealership! read more

These guys are the kings of bait and switch!! I called ahead about a used car they had advertised. Got there and it had a BIG sticker on it that said "Not for Sale". Found ouT it needed $1800 in repairs. NEVER a waste your time with these f ers!! read more

I called ahead of time to inquire about a car that was listed on the website to be told to come into dealership just to find out the car wasn't even on the lot nor in there inventory l. There listing online is NOT representative on there actually inventory! Total of waste of time. read more

I bought my car from Walker Chevrolet, and six months later I had a minor issue and was informed my car of 28k miles was out of warranty. All of that would be forgivable or under the guise of Chevy guile. Unfortunately it took two hours to get a rep on the phone, they were rude, and immediately hung up on me after giving me my warranty info. The worst service I have ever experienced and because of this I will never buy a Chevrolet again. Trading this car in as we speak to get this bad taste out of mouth. Best of luck guys, you'll need it. read more

Very Bad experience. Terrible Dealership. Spoke with Brian several times about the 2011 volvo xc90 they listed on car gurus. Before we left on the 130 mile trip on March 6, 2019 I called and he stated the xc90 was there. He said to ask for Chris when we arrived. When we arrived the xc90 nor Chris could not be located. Other managers told me they would speak to Brian and assist me. These mgrs disappeared. After 30 minutes I called the dealer number to speak with the general manager Dailey. He was not available. So we left. The number of negative reviews here and elsewhere mirrors our bad experience with Walker Chevrolet at Nashville, TN. This would be a good place for a car dealership if they did not hire incompetent, lazy and criminal type employees. Ownership and management clearly condone this type of criminally fraudulent activity. * This is my personal opinion. read more

Walker Chevrolet - Car Dealers Near Me - Franklin, Tennessee

They kept a 2k deposit on a car i reserved, but by the time it came I didn't qualify for the loan VS their low trade offer for my current vehicle. They kept my 2k- it was the most Evil encounter I've ever experienced from a place that preaches family values. read more

The team went over and above to correct a check engine light, Thanks we will be back!

My wife's scheduled oil change took 6 hours to complete and their service department did not reach out to explain the delay. They also documented that a tire rotation was completed, however the service rep stated the technician did not perform this service. I lost trust in this shop's integrity and feel it necessary to verify if a proper oil change was performed (new oil AND oil filter). I hope there are no long term issues that arise from visiting this shop. We do not recommend doing business here. read more

Great staff!!! Thank you Matt Coop for fixing me up with a great deal! Take advantage of all the great service and the WalkerVantage plan they offer exclusive at this dealership. read more

Walker Chevrolet - Matt Coop ladies and gentlemen... very well done. - Car Dealers Near Me - Franklin, Tennessee

Worse car buying experience imaginable. There was a recall on my car after 1 week and another issue that they now "don't have the replacement part for". No straight answers. If you have a defective car known by a google search, probably shouldn't be selling the car, especially as a "family business" read more

Horrible sales force .. they cannot even figure out what vehicles are sold and which are available to be sold. We contacted them about a vehicle listed as available on their website, confirmed that it was available to be sold and not awaiting a recall. Salesman confirmed that it was available and we were setting up a time to purchase. Got a call back from a different salesman telling us that it was sold before it even got to the lot. A week later we get a call stating that they now have the vehicle we are looking for. I asked NUMEROUS times for him to verify that the vehicle was physically there, not sold to anyone else and able to be sold. I explained I wanted him to physically go to the vehicle and verify. He did and sent me a video of the vehicle. Then, moments later, a text stating that the vehicle is not able to be sold as it is awaiting the battery (recall issue). WOW!!! If they don't even know what vehicles they have for sale, how can I trust them with anything else? read more

Was trying to sell my car came in for an appraisal was given a quote and told how buying my car would work came in a couple days later after thinking if it was the right decision after coming in having my license scanned and told they still wanted to buy it sat and waited for well over an hour to be told they would only buy the vehicle if I bought something from them only come here if you want a good portion of your day wasted after the terrible customer service rude sales manager and the fact that literally every employee in the building is just standing around on their phone I won't be coming back ever read more

I have many positive things to say about this dealership! I feel like I am in good hands as this is still a family owned business and everyone I have talked to has been so kind. Side note: I hate pushy and these gentleman are not pushy at all and truly want what is going to the best fit for their customers. I recently purchased a used car from them and the whole team has been wonderful to work with. I ask a lot of questions so shout out to Bill, Thomas, Ryan, Chris and several others who have helped me along the way. I really appreciate your expertise and patience throughout this process! This dealership does what is right for their customers and I am so thankful that they have taken care of me. I recommend Walker to others and can tell you from personal experience that you will be in good hands and make a good car buying decision. read more

Tommy was a great sales person to work with! Although we waited a while for our new Chevy Tahoe due to current circumstances, Tommy made sure that we could get the car we wanted, with the features we were hoping for, as quickly as possible. He was very communicative through the whole process and then made the process of picking up our vehicle very smooth and easy. He also really went the extra mile to walk us through all of the features on our new car. Everyone at the dealership was just great and so welcoming to us and our kids. We absolutely LOVE our new car and are so glad we picked Walker Chevrolet! read more

DO NOT BUY FROM THIS DEALERSHIP...Worst car experience I've ever had. After making an appointment to test drive a car, when we showed up...the car had already been SOLD!! Then the dealership called me after we got back home and said the car HAD NOT been sold and we would receive a call with an update. Of course, no call came. read more

Purchasing was smooth and everyone was friendly, but that's where the facade runs out at this dealership. The disaster that ensued is far too much to detail but what I can say is, out of all the dealerships I've ever purchased from, this one takes the cake in utter lack of care for customers and securing future business with them as well as a good reputation for themselves. They are only catering to you should your experience be a positive one. Reminds me so much of the narcissistic ex I was once married to. Don't let the reviews fool you I work in social media and know the tricks to ensure higher levels of ratings. 8 weeks after driving off the lot I had put $2500 of my own money into the vehicle they sold me BUT WAIT LUCKY ME I was #blessed enough to win their $500 gift certificate they giveaway (ironically, also much like that narcissistic ex, coming with terms and conditions I was not aware of until after receiving - but that's another story). When I called to inform them of the POS they sold me, they were all too kind to let me jump through 3 hoops of approval to use this $500 gift card, normally allowed to be used only in their gift shop, for parts for the bucket they sold me. Feeling #blessed once again, even though frustrated to get that approval, I walked in with a smile and a little less respect for the place. I get my $500 worth of parts to help with an $1800 repair at the mechanic's shop and SURPRISE every single part was wrong for my vehicle leaving me to pay the mechanic an additional $500 for the correct parts. I returned the parts and instead of being credited the $500 amount back I requested a new key fob but never received the balance of the $500 credit. With a sigh of relief, over $3k less in savings and the fury of hell raging within me that due to their incompetence I not only had to shove out another $500 but also wasted an hour driving there and back to return the parts all while using my own gas!! Could I be any luckier?! I left with the intense desire to never look back. But, there was more in store, another expensive disaster later and I phoned Hunter (who is probably too good to even be associated with this place) in desperation. Another expensive repair. He said he would see what he could do - the solution Walker Chevrolet in Franklin offered me? "Here are vehicle options that will cost you $400+ more a month and have higher mileage" All I could do was laugh in disbelief at the situation from hell to ensure I would not unleash all the hell-rage within me. I chose this car because it accommodates the size of my family and needs - their solution was either pay more for the same or downsize the vehicle and pay the same - win-win, am I right?! I expressed my feelings of being slapped in the face and was promised a call from the manager. The dealership, full of surprises like that damn Cracker Jack box, never called back. Customer service is strong with this one. $500 more down the tube the week after this pathetic conversation I am unsure that I have ever seen a mechanic so happy as I now provide more jackpots than a Vegas slot. What bothers me most about this entire fiasco, the complete failure of customer service, is it is unlikely they were unaware of the issues wrong with the vehicle they sold me. I have been around cars my entire life, went to school to learn how to fix them and have had mechanics play a role in my personal life from a young age. The issues that they sold to me (while telling me the car was looked over by their team and ensured me it was good) could have been disastrous accidents waiting to happen with life-threatening consequences for my family and me. These were not minor issues. They were wheels having the possibility to fall off while on the interstate, gas leaking and contaminating, complete brake failure and so on. The most basic of things - providing enough engine oil after changing the oil - was not done at Walker and it almost cost me thousands upon thousands to fix that. These are the techs behind the scenes folks. Like any other faulty product advertisement (better known as infomercials) "BUT WAIT THERE'S MORE!" I leave this morning to take my children to school and now the vehicle won't start and it won't even turn over. My familiar friend, the check engine light is once again shining bright for me like the superstar it is. If you want to pay thousands of dollars just to spend more than said thousands of dollars and be disrespected while doing so, then this is your place. read more

Absolute worst service experience I have ever received. I have worked in the car business for 4 years and if I ever spoke to or treated anyone with the service we received it would be a quick cause for termination. After lying to my fiancé multiple times about what was going on with our vehicle after having it for almost a week I tried to speak with them. Mind you I made 15 calls throughout the week since the vehicle is also in my name. I never once received a call back until today when I was told they would not tell me anything they did to my vehicle and I needed to come get it off their lot. The service manager was exceptionally rude and disrespectful toward my mother in law when she tried to inquire about the cost of what they were saying needed to be replaced. We got our vehicle towed to another shop and they have been such a delight after dealing with a week long nightmare with Walker Chevrolet. If I could give them a worse review I would. I do not understand how they can possibly maintain a customer basis when they treat people they don't know terribly. read more

Waited 15 to 20 min before anyone approached about helping us buy a truck. Then found out the "LOW" price on the truck was dependent on using GM finance at 7% APR over 72 months which added 8k over life of loan. If you wanted your own bank finance the price increasd by 3 or 4k. Then the NEW truck I was in process of buying had been in an accident on the road and they didnt tell me this until we had been there for 2.5 hrs doing paperwork and negotating. They offered $900 off and said it didnt hurt resale of truck. Do not buy here unless you want to get ripped off. read more

I'm fairly certain no one works there. I just spent ten minutes standing around the showroom without seeing a soul. The sign said they were open, but it felt like I was trespassing. read more

In 2013, I purchase a Camaro ZL1 from Walker Chevrolet. During the time I owned the vehicle, the vehicle had numerous quality issues. In fact, it was the worst ownership experience that I have ever had! I live about 1 hour South of the dealership and at one point I called Walker to get an appointment and a rental while the ZL1 was in their shop. They refused to provide a rental and WOULD NOT even schedule a service appointment. These are the facts. Obviously, this is not the the service they implied I would recieve if I needed them - on the day I purchased this $60,000 sports car. Why talk about this three year later? Because tonight it's been on my mind. They were happy to make the sale but after that, they were done with me. I work hard, pay my bills and deserved better. Keep this story in mind if you are thinking about a purchase from Walker... read more

Walker Chevrolet - It's a shame they couldn't stand behind their product - Car Dealers Near Me - Franklin, Tennessee