Their employee Jack was a great help to me. He was knowledgeable about the products and how to use…read morethem to resolve my issue. Very helpful. Went beyond what should reasonably be expected to help me find a product they did not have in stock. Thanks Jack and O Reilly's.

Stopped by to look for gift ideas and was disappointed with the lack of customer service. I was…read morethe only person in the store and no one ever said Hello or asked me if I needed help. The crew was chatting with each other and cussing loud enough that I could hear. Very disappointing experience.

These guys are professional in every sense of the word. Fast, affordable and thorough…read more My go to full service auto mechanic. Thanks guys!

We was worried about the cost of fixing up our 2010 Nissan, but Franklin Automotive handled…read moreeverything perfectly. They diagnosed the issue quickly and got me back on the road in no time. It feels like a brand-new car again! If you have a Nissan and want someone who knows what they're doing, go here. Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

Was having startup problems with my 2021 Chevy. Tahoe had a feeling it was the battery. Called…read moreour regular mechanic, asking for a quote on how much to replace and they quoted, with tax, core exchange, battery and install out the door $543. Wasn't 100% sure it was the battery so drove to my closest Advanced Auto Parts on Moores lane in Brentwood and requested their complementary battery test. Was just me taking care of this as my husband was out of town and I had just taken on a foster hospice dog that cannot be left alone so he was in the car with me. One of their employees, Dana, went above and beyond to accommodate me and my stressful situation. Dana happily tested the battery, finding it to be in need of replacement, and then quoted me the price; $255 which included the tax, core exchange, battery, and install. I could not believe the difference, not only in price, but that this wonderful company was willing to install it for me as well -zero charge! I was so grateful! Especially at a time like this during Christmas coupled w/several expensive repairs we are trying facing at our home from leaky roof to main floor of our home sinking into our crawlspace -the money savings Advanced Auto Parts saved us from taking it into the shop was a godsend! An extra appreciative shout out to employee, Dana -she not only incredibly professional, and in all around bad @ss chick with her mechanical knowledge and capability, but also an incredibly compassionate and professional person who, if I own my owned business, I would I want to clone her and have her work, my companies. She is a true asset to this company who, having my first experience with this establishment, has made me a new lifelong customer as well as my husband, and they will get our recommendation for anyone whoever ever asks! Thank you to this wonderful company that offers the service of testing batteries, and also installing them, it is such a neighborly and kind thing to do that stands out from so many other companies that take advantage of nicking and diming people at their most dire moments. What a great business and amazing experience! Would give 10 stars if possible!

Auto store that has everything you could need, great customer service included. The shelves are…read moreorganized, the staff are kind, and the prices are right. If you have questions -- they have answers. Not much more to be said either way, it's a good spot. Definitely recommend visiting if you need anything they can potentially help with!

I went here to get a cabin air filter to install by myself. Taj helped me find the correct filter…read morefor my car and surprise me by installing it. He went above and beyond, and I want people to know how helpful and kind Taj is. He made my day.

I was having trouble replacing my car's headlight myself - I had done one on my own without any…read moreissues, but the drivers side was tricky. I stopped by on a Saturday night and spoke with Michael and he took care of it with ease! I was very pleased at the speed and accuracy with which he worked.

I have used Jax Wax products in the past and visited the Franklin retail store today to get some…read moreadvice on cleaning and treatment of my Weathertech floor mats. I was greeted by a friendly sales associate who was very knowledgeable and offered a demonstration on my floor mats. She was super in showing me a lot of other products that I will purchase when needed in the future. I left with a great feeling and finally have a quality product to clean and treat my car mats.

Great service and great selection of products. Lots of cleaning supplies too. Thanks for the great…read moreservice. Love my new microfiber towel , you are right it soaked up all the water on my car. I will be back.

I inquired about the possibility of having running boards placed on my 2026 Volkswagen Atlas. I…read morereceived a call within the hour stating it was possible and several styles are available through a third party provider. I drove to the shop, reviewed the styles, selected mine and placed a down payment as they have to order them. my entire start to finish time was less than 35 minutes.

WORST CUSTOMER SERVICE EVER!!! DO NOT GIVE THIS PLACE YOUR BUSINESS. A few years ago they sold me a…read moreLED light bar for my Ford truck - almost immediately it stopped working. I bought it back and they said that my truck didn't have enough power to run the light bar and my tail lights, so they charged me more money to install LED taillights. After a couple years my LED bulbs burnt out (both at the same time) and Ford changed them back to normal bulbs and disconnected the light bar saying it was installed incorrectly. When I contacted Truck Trendz they informed me they now knew the light bar was designed incorrectly for my truck and I could buy a new one and pay to have it installed. Never mind that I'd already paid them for the light bar, the installation, and Ford to fix my taillights, but I now have a light bar that doesn't work and I'm out a grand. They took zero responsibility for selling me a defective unit and said I could reach out to the manufacturer if I chose to. I will gladly take my business elsewhere moving forward and find a company that values my business and money.

Very friendly and efficient staff Prices are very fair…read morealthough they do have a limited service menu The fact you can have free installation on an engine air filter you buy from the store (at Walmart low prices) is incredible. What would have been $40 at Valvoline Oil Change was $14.50 here and done in less than 20 minutes with no appointment

I highly NOT recommend this location store 3600 Mallory Ln, Franklin, TN…read more I had a very Bad experience with them, I took my Ford Focus 2014 for battery change, and they messed up Antitheft Lock system and simply said sorry there is something wrong with your CAR after installing new battery it's not starting/moving then I had to tow the car to dealership for reset everything which cost me additional $550 from my pocket.

I have an Chevy Bolt EV and Mark in service was very helpful and Chevy took care of me and their EV…read moreservice technician is very knowledgeable. I really appreciate it! As a long-time customer, I appreciate the great customer service and care.

Recently moved to Franklin from Texas needed some work on my Colorado truck. The service department…read moreon first time there went well. They were friendly and helped me get the vehicle repaired. Oh need to mention the Flavia coffee in the customer lounge... Nice! Loved it!!!

Firestone was my go to place for several years. But over the last couple of years, the service…read morelevel has really gone down. I took my car there because the AC was not working. (An oil change place said that it looked as those the compressor was not working.) Firestone told me that they could not find anything wrong. They suggested that they recharge the AC and include a dye that would identify a leak if one exists. A.month later. In 90 degree weather, the AC was no longer cooling the car. I took it back to Firestone and they told me that they could not find a leak. They suspected that it could be under the dash and recommended that I take it to a dealership. I took the car to a dealership and they told me that they would need to recharge the AC and include dye. I told them that Firestone had already done that. The dealership told me that they do not see any remnants of dye in the system and it is likely that I was lied to. So I pay another fee for a recharge with dye and a month later, in 90 degree weather, the car no longer heated. I took it back to the dealership and they showed me where the compressor was leaking using a black light. Which confirms that Firestone never added any dye and that the oil change shop was correct to begin with. I spent way more money than I should ever have to fix what should have been an obvious issue for a repair shop to identify. I was a repeat customer for years. I am highly disappointed in Firestone.

Huge shout out to Ray & Paulo at Rand Pl. Franklin, TN Firestone for their EXCELLENT customer…read moreservice provided during my service. Thank you so much to the both of them & the technician! Couldn't have asked for better help. I recommend this location over & over. Each time I've called or visited for service, the customer service & the repair/maintenance work has been top notch. Very well done. Thank you all.

Don't bother trying to get your propane tank refilled here. We have been here multiple times and…read moreleft with the same result each time. No one ever comes to help us and when we go to seek help, they tell us that they are understaffed and to come back in a couple of hours. Terrible service, do not recommend. We will not be returning.

Went in here to buy some moving supplies and needed a few mattress bags. The gentleman working the…read morecounter was so kind and genuinely helpful. I was about to buy some more expensive ones and he actually suggested slightly cheaper ones and explained why they would work better for my needs. To me, that is customer service, sacrificing a few dollars to make sure the customer is taken care of. I'm moving away from this location so likely won't be back, but I definitely recommend them if you have any moving needs at all. Thank you guys, I appreciate your help!