The worst customer service I've ever received. when I went…read moreto lucky on wed the doors were locked for an extended period of time. When I was finally able to go in I was never greeted, male white employee with a hat on was his personal phone the entire time I was in store. When I asked if something was discounted I got a rude response and as I was walking away I could hear him talking on the phone about me laughing. Very rude. Was also told I was not allowed to use the fitting rooms because I could steal? Don't shop here.

Dropped by here on the way back from the Williamsburg and Jamestown area. The outlet mall that this…read morebranch is in is huge and its sprawling, with tons of parking, but expect to walk a lot because everything is super spread out. Great personalized customer service at Lucky Brand, with wide selection of options for men, and currently running 40-60 percent off merchandise, though with Lucky Brand, the prices are on the higher end to begin with. Lots of dressing rooms, sizable racks with clearanced items, and a very well organized (and not rifled through) shelves and racks. Great shopping experience!

Great spot to take senior family looking for comfortable shoes. Also fear for practical types of…read moreshoes for office settings. Staff is friendly and helpful. Came here with my mother to look for some wedding shoe options. They are able to fit you and ship specific colors or sizes to your house. Somewhat pricey but worth it because they last a long time. Great value.

I love the comfort of San Antonio Shoes and have gone almost exclusively to this brand and this…read moreshoe store in Williamsburg, even though my primary residence is in Northern Virginia. The staff is very helpful, and the manager kindly shipped a pair of shoes to me free of shipping charges, when I realized I needed a half-size larger. If they don't have my size in a style I want, they will special order it from the factory. I have dress shoes, athletic shoes, sandals, Velcro walking shoes and my current favorite style, loafers in two different colors, that I wore everywhere on a four week's trip to Switzerland last fall. Whether in town or the country, with jeans or skirts, they looked chic and felt so comfortable! I also discovered and purchased wonderful, knee-high, support socks in cute colors and designs, even a Jaguar print and bright polka dots! I have varicose veins and was starting to have painful inflammation, until I started wearing these socks. No swelling or pain now! I highly recommended this Williamsburg store to find what you need to keep "on the go," in comfort and style.

I purchased a new scope for my rifle and needed it installed. The staff is knowledgeable and…read morefriendly. I was away on travel for a month and when I returned the rifle was ready and I am a happy customer.

I have brought & sold firearms at this store, never had any issues at all. I have also used them…read moreas a FFL to ship as well as receive weapons. Stephen the GM is extremely knowledgeable about firearms and has fixed a few of my weapons right on the spot while I waited. Their consignment at 10% is extremely reasonable. Highly recommend this shop, even window shopping is enjoyable....who knows, you may walk out with a little "something "!!!!

I have always loved Scotland House whenever we visit Williamsburg. This morning, I was going to…read morepurchase the Classic Aran Crew Neck Fisherman Sweater, which was on sale for $127.46. Before putting the item into my cart, I clicked on the hyperlink for "Shipping" for their shipping policy and saw that items over $75 are shipped free (see screenshot). However, after adding the sweater to my cart, I then I realized that I was going to be charged $13.95 for shipping (see second screenshot). I honestly do not understand how a business can advertise free shipping within their shipping policy for orders over $75 and then charge $13.95 for an order that costs $127.46. Clearly this is an issue that needs to be addressed to avoid false advertising.

My husband was so excited to go in this store. He loves things Scottish…read more Everything in the store was just so unique. I loved the coats, ponchos and the cologne for men. Things can be pricy, but the items are high quality. This trip we were just window shopping. The male employee was so kind. He interacted with our kiddos telling them about the jewelry the counter top. The store was clean, cool and well put together. A lot of good conversation happens here too

I had a great experience at the Soma outlet this past weekend with my mom. I stopped in after…read morehearing good things about the brand. The ladies working were so patient with my mom with sizing, fitting, and helping her find the best product. I also purchased some items including a few pairs of leggings and a travel wrap. They even told me to size down on the leggings. I didn't believe them until I tried them on; they were right! I signed up for their membership and may start going here over Jockey in the future!

I brought my granddaughter in for a bra fitting. As she is only 12, I was concerned that she might…read morefeel embarrassed or uncomfortable. The sales person immediately took her under her wing and helped her find her perfect size and style. I couldn't have been more pleased. We were also informed of a discount which, as first time customers, we wouldn't have known about.

Nice to have a Lulu added to the shops at Merchant's Square…read more I usually poke my head inside while shopping and having lunch. The staff are friendly and welcoming and they have a decent selection as well as a few cute things on sale. This is a smaller store, but still fun and you can find most of the typical and most popular styles and new colors here.

Lovely staff :-) I was greeted right when I walked in and check out was really quick and easy.read more

This store is chockfull of quality goods from a variety of makers. It's in a great location on…read moreRichmond Road and part of an overall local chain that I really like as a whole. I just wish that the folks working were more efficient and friendlier. I don't love that they take the tags off when you buy things. I know that's their process and it's all final sale anyway, but it'd be ideal to have an itemized breakdown. I thought the sweatshirt I was buying was $26 because it was situated in the same display as other sweatshirts that were $26 (display pictured). My fault for not taking note of the specific one I picked up, which was $38. The price difference felt a bit outrageous for the same brand of shirt and I had to email them to confirm the price. The line to check out took about 25 minutes. I am in my 30s, but I do have a bad back, so standing in place hurts. I listened as they gracefully apologized to all the older folks ahead of me, but they barely said a word to me when it was finally my turn, much less an apology for the excessive wait. I just wish that, being that it's nearly 2025, they'd consider a more efficient check-out system. I included that feedback in my email to them, though they didn't acknowledge it sadly. That would've been a great time to apologize and confirm that they will do a better job of treating guests equally regardless of appearance in the future. Five stars for the quality goods; one star for the service, but I'm rounding my review up to be kind.

I love Lazy Daisy's Richmond locations so I decided to check this one out while in town. Their…read morebuilding is beautiful but I felt like lacked alot of luster and merchandise that the other stores bring. My mother and I were the only ones shopping and the saleswoman did not greet us ask if we needed any help. While, thats not a must, good customer service can go a long way and this location was lagging far behind than some of their other locations.

It's almost impossible to find a Gentleman's store these days. I really mean this. R. Bryant is a…read moreWilliamsburg legend in the community it has served since the 1960's I believe. I used to be a frequent shopper here when I had to wear suits daily and traveled to the burg often. They still carry the top quality brands such as Barbour, Burberry, Duck Head and others, even the salesman is a legend having worked at the shop since the 1980's. I was looking for some trousers and recalled they carried Bill's Kakis. I tried on a pair that was from the same manufacturer. A 36/34 was a perfect fit on the waist, but needed the length taken in. They still offer free in-house tailoring services. The no pressure sales makes purchases easy. The gentlemen working the shop no the business inside and out. Due to the fact everything they carry is quality materials with exceptional services they are pricey. In my opinion worth the price point. It's literally impossible to find these shops. They will mail your alterations for a fee, or you need to do in store pick up. Turn around is typically within the same week. However, if a rush is needed let them know. Fantastic shop and great memories.

Having shopped at R Bryant for many years, I stopped in this Saturday afternoon. Nobody welcomed…read moreme. Wandered about looking at sale items and what was in stock. I think I was only one or perhaps one other in the store--was ignored by entire staff (amusing since pants and shirt I was wearing were purchased there). finally as I walked out heard a "have a nice day" from lady at the register station.