It is the only Pharmacy that services Thurmond that is a FULL service Pharmacy. The staff is always…read moresuper busy and frazzled however you will always be greeted with a smile and concern. Tina RhPD and Jennifer RhPD always listen and go out of their way to help you. There main clientele is the elderly and they always take the time to listen and answer questions using terminology all folk understands. I would like to Thank them for their hard work and dedication. They have been my Pharmacy for over 4 yrs and I see no need to change. Lisa Smyth

Do not trust this pharmacy. Hospital called in 2 prescriptions and we called to verify when they…read morewere available. When we got there they had the wrong dosage on one . Asked about the second one and was told there wasn't one . When I would not move away from the counter and showed them a copy of the order ,they decided maybe they had received the order.Never again.

The young lady at the drop-off desk was courteous and professional when taking my information. I…read moreshared with her that several other pharmacies in town had difficulty getting the prescription charged correctly because of my situation where I have coverage both under Medicare D and also Blue Cross and Blue Shield. She assured me that would not be an issue for her, and it wasn't. The employee at the pick-up desk was also very professional and and I couldn't be happier with my experience filling my prescriptions at this location, which will now be my pharmacy of choice in the Hagerstown, MD area.

These are hard times for pharmacies, no doubt. So, we have been trying to help the pharmacists at…read moreCVS #3166 at 1731 Dual Highway, Hagerstown learn to write correctly a particular prescription. For three months in a row they have written it wrong, by miscalculating the earliest refill date at +75 days, rather than the correct 30 days! We explained to them twice how to do it right and they fixed it, so there is no doubt of their mistakes. They miscalculated the same way a third time. On or about 9/22/2020 we contacted the CVS "feedback" number, 800-746-7287 and B---- said that someone from the district "leadership team" would contact us. As of this morning, 10/8/2020, nobody had contacted us. Today, at CVS #3166, they haven't answered their phone, 301-791-2852 in ten minutes. We called the feedback # again, today, 10/8/2020 circa 2:10 PM. C----- said he would contact district leadership. "J------" called us at 3:45, when we were in a PT session. We called back at 4:40 and left a message. According to *69, "J------" called again at 5:12 PM. I returned her call, immediately. No response. This is a message to her. Telephone tag! Must I sent certified mail to the corporate chair?

Drivethru was fine until they got robbed, so now you have to go inside. Upon walking inside I…read morenoticed it smelled like shit soon as I walked in, on a positive note I was greeted. But that smell was disgusting and that's been each time I had to go inside. I will not return not even if they were giving away stuff I'm cool .

They filled my elderly relative's antibiotic with the incorrect directions on the label and were…read morenot willing to take accountability for their mistake. When I called to talk to them about it, the pharmacist put one of his techs on the phone to make excuses to cover his tracks, and, instead of doing so themselves, told me if I was concerned, I could call and verify with the doctor, which I did. Upon calling back to tell them this and vocalizing my concern, the pharmacist finally apologized for the incorrect directions but didn't offer to fix them . Fortunately, I am a pharmacy technician and caught this mistake, however someone who is not in the pharmacy industry may not have noticed it. We will not be having anything else filled here as safety and obviously integrity are both issues. Beyond that, excuse one or two techs, customer service is terrible. I witnessed this while they were serving others as well as myself. Eye rolling, giggling and lack of assistance are apparent. It's honestly like a pharmaceutical twilight zone.

Pros: there always seems to be something for me to purchase when I'm looking for a product. The…read morestore is new, well lit and easy on the eyes; pleasant shopping area with courteous enough employees. Cons: I don't recommend their photograph printing service. The paper that they use is thin and--thus far, their printer has malfunctioned every time I've requested service! The first time, I waited 40 minutes for them to sort out the problem and they were unable to print my cards without ink smears. The second time, I waited around 20 minutes and finally got the product I was waiting for. The third time, I left without my prints. I try to be understanding when there is a problem, however, my visits were weeks apart and still the employees had not accommodated for what is clearly a consistent problem. Prices are little high in the store, but if you need something that day it'll do.

My wife recently had back surgery. Natural she was prescribed pain medication. First they said it…read morewas the law that couldn't fill because outstate Valid drivers license. Went home and got valid Passport and return. Next excuses was had to verify with Doctors office No problem . however that would take one or two days. So I drove back to doctors office and explained to nurse at doctors office what was going on. They also told me this happens all the time at this location. Long story a little shorter they wouldn't fill it. really. If they had any issues they should have just said that from the beginning. No they run me and my wife around while she should be resting in bed. They had our history from NC when we lived there. We have used Walgreens for years. We will not be usingWalgreens again.

I tried to pick up a prescription on a Sunday. Pharmacy closed. OK so I called today because they…read morewere going to put it back on the shelf if I didn't pick it up today. I asked the woman if they could hold it - I'm working but will be there tomorrow to pick it up. Nope. It goes back and I have to call tomorrow to get it back out for pick up. OK so I'll pick it up by 7 today then before you close - hope it goes back on the shelf by 4 or 5. Done with this pharmacy. From now on all my prescriptions go to Giant or CVS.

The Pharmacy has the rudest, most disrespectful staff I have ever come across at any business. You…read morego up to the desk and they look at you ask if you're crazy. They don't ask you for your name or birthday they just stand there and look at you like you're equating their time. I will never go back to that Rite Aid ever again. Ryan with the Puka shell necklace is the worst.

This a handy and good pharmacy that can take care of your prescription needs. They also have over…read morethe counter items you may need as well as some non-prescription pet medicine.

I was pleasantly surprised by the high level of customer service I experienced at the CVS pharmacy…read morein Waynesboro. In the past, I received horrible service at other CVS locations. I only returned because CVS prices for my prescriptions are much less expensive than other pharmacies and they're open 7 days a week. To contact the pharmacy, I had to leave a voicemail, which was concerning. I assumed that the pharmacy must be understaffed and overrun with customers. But I received a call-back promptly, and the staff member was very pleasant and helpful. On occasions when I went inside to pick up my prescriptions, the lines moved quickly. I was really touched by how several pharmacy staff members interacted with patients who clearly had emotional and physical challenges. The staff were incredibly kind, respectful and sincere, going above and beyond to treat each person with respect and dignity. Based on my positive customer experience, I plan to transfer all my prescriptions to this CVS.

Worst customer service experience. After not being able to…read morefind my account or my home CVS (claimed there was no store there because he couldn't find it on his system), the manager told me he would call my usual CVS to get a prescription transferred. I waited for 45 minutes for a call back. Finally I called to see what the update was; the manager said he was put on hold for 20 minutes, before essentially giving up because "the store hours aren't posted", (the store hours are posted) When I called my home CVS, I was told "The pharmacy is closed" and the operator hung up, so that made me question if the manager ever called my home CVS in the first place. When I asked why I didn't get a call back, the manager blamed me saying "you never gave a number" which coming from someone who has worked in telemarketing; If you need a callback number you ask. Usually the phone number of the caller comes up onscreen when on call, and you can go into call history if you didn't write it down. In the long run, don't waste your time dealing with this pharmacy, go down the road to the Walmart Pharmacy for better luck