The AI assistant that answers the phone and tries to transfer calls is so incredibly annoying. She…read moreasks multiple unrelated and unnecessary questions. Impossible to get an answer

Pharmacy is listed as being open 24 hours. It is not open 24 hours anymore. Near as I can tell the…read morenearest 24 hour pharmacy is in Provo at Walgreens.

It's funny because I had written a couple reviews about how bad this location is and I went in…read moreyesterday for my flu shot and Covid shot, and I stopped by the photo department to ask questions about heirloom photography. Morgan was there. She had been reviewed previously on this website and somebody had made her famous already. She was the exact same way with me. I never want to deal with that woman again. There was a gentleman there who was very helpful. Morgan is terrible. I think the nice young gentleman and I did not wanna see that woman again.

I have been watching this place steadily go downhill for the last five years that I have lived near…read moreit. When I go in for monthly and quarterly prescription refills, It seems all the staff has turned over in the pharmacy. They are frequently closed and have long lines with angry customers. Put up all the signs you want about staff shortages and being nice. I know you can do better, pay better, staff better. These problems reek of upper management, corporate decisions, not necessarily the staff in the store. I really feel bad for the people working in the pharmacy.

I used to be a Walgreens girl all the way for all my prescriptions and things like that. I recently…read moremoved to Sandy and the closest pharmacy is CVS pharmacy! Only thing confusing about this whole deal is that there are two locations of CVS pharmacy's on 700 east. They are both on different parts of Sandy city, so depending you may get turned around or confused and could have your doctor accidentally pick the location that isn't closest to your house like I did. Just check them on the map and you should be good.

This young man working a couple weeks ago at closing was…read more Nothing short of amazing I'm visiting from California and I'll tell you if all CVS is like this young boy I would go every single time. He had no clue what eyelashes look like individual lashes, but he helped me find them like it was a mission and guess what he found it so kudos Utah and your Customerservice training skills awesome! there is a few and out here in California that I just absolutely love including hidden valley and Riverside magnolia...

It's hard to describe what happened to this store. We've lived in the area for over a decade…read more It's a Walgreens - not a high end department store - but they really seem to lean into the esthetic of unstocked or messy shelves and nonexistent employees. The only reason we ever ventured here was the pharmacy. But that has become an even worse issue than the messy shelves. They will randomly and abruptly close down for the day. Not the known 30 minute lunch break, but random closings of hours to days. I will get texts saying my Rx is ready just to find they've not begun to fill it. Having bad customer service is obviously bad for employee morale and the quality of their customer service has likewise plummeted. It's just not a pleasant place to shop at all. Moving my Rx's over to another pharmacy as soon as I'm done ranting here

They filled my pain medicine prescription but not my antibiotic prescription when I had an active…read moreinfection. They lost another prescription. Another prescription took two weeks to fill.

Do NOT believe the sales price listed on the shelves! You go to checkout and the sales price…read moredoesn't come up. Tried to buy a drink discounted to 74 cents and they tried to charge me 3 dollars. The $5.99 medicine came up at $8.99. Tried to get the employees to assist, but they were helpless and eventually blew me off. This is bait and switch. Shop elsewhere!

Nici was so amazing to us, our total was over a hundred dollars, and before we paid, she made sure…read morewe had insurance and ran it for us, bringing the total down to under $40. We really appreciated that with today's economy and she had amazing customer service. Thank you again!

Pharmacists have always been very helpful and courteous. Even when I have an issue with a medicine…read moreavailability, they are responding my texts or calling directly. A welcome behavior in this strange society. I recommend them thoroughly.

I've been using this pharmacy for about 10 years. Even though there are many pharmacies, some even…read morecloser, my family uses this one inside the Sandy Target. Customer service has always been exceptional. The pharmacist is always available to answer any of my questions. I highly recommend them.

Giving a 1 star based on my customer service experience with the pharmacy department. Particularly…read moreDahlia. I don't know why anybody is putting her on the phone duty. She should not be talking on the phone the customers. Rude & Irritated to have to do her job. My doctor called me in a prescription that is out of stock. I called to discuss two questions. If it's out of stock, when will you get it?? And two, if you guys are unable to get it today, can you transfer it to another pharmacy so I can pick it up today?! That seemed very difficult for her. Her response in a nutshell. We don't have it and can order it will be to here tomorrow. I need it filled today as I'm leaving town. Asked if she could have it transferred to another pharmacy. She told me to hang up and call another pharmacy to have it filled there. I asked her if she could have it transferred since she's already in my profile. So I don't hang up and have to call another pharmacy. I mean that would be a good customer service. No. Then she told me to just go to the pharmacy and talk to them and pick it up. At that point, I said, let me talk to a manager. The manager got on the phone and said she can't even transfer it and that the doctor would need to have it transferred. So she just gave me information that was false just to get me off the phone. On top of that- if she's going to talk crap about me at least know that her phone is still on I can hear. Take that girl off the phones. *** and after reading these reviews, it sounds like the pharmacy department is just making the review ratings go down.

DO NOT, and I mean DO NOT go here for pharmacy services! Absolutely the rudest and incompetent help…read moreI have EVER received. The good help doesn't stay and I understand why. Had to have everything transferred away from this location to another. Unbelievable how they treat their clients.

One of the things that motivates me to review on Yelp is being able to highlight amazing small…read morebusinesses in the area, and Gibson's is one of those small businesses that I have nothing but pure pleasure bring to the world's attention. Gibson's is an independent pharmacy located in a strip mall across from Fashion Place. Walking inside, you're greeted with an open, clean, and comfortable space that feels cozy and welcoming. If soda bars were still in vogue for pharmacies, one wouldn't feel out of place here. The staff is friendly with excellent customer service skills. Anyone who reads my reviews regularly knows that my primary focus is on customer service; everything else is secondary. The pharmacists genuinely seem to care about the people who walk in that door with a compassion that is often missing in larger pharmacies. To those who need the pharmacy once every year or so may not care so much where they get their medications. I know that it didn't matter to me until a few years ago when my life changed unexpectedly through no fault of my own. I was healthy and took great care of myself; chronic conditions through injury or illness never crossed my mind, nor did have any clue that it was possible for one person to be sensitive to so many different types of medications, fillers, brands, and even have issues with absorbing certain vitamins. Dealing with such a thing has been more frustrating, embarrassing, and draining than I have the ability to express. This is important for my review because the staff have been very patient and caring as I bring these special needs with me through my transfer to their business. Chris and Char have especially impressed me with their kindness in making sure I'm taken care of. In a world where people (especially the elderly, chronically sick, and those dealing with chronic pain from injuries) are processed through a conveyor belt-like situation--just another money making product for pharmaceutical companies--this is not only refreshing, but brings real feelings of gratitude that could never adequately be explained in words to someone who has never been in that situation. Gibson's does their best to keep prices low for their customers. I was surprised the first time I picked up a medication just how much cheaper it was than my last pharmacy. Of course, every prescription will be different, but that was my experience. Another plus is that Gibson's is a compounding pharmacy, which means they can hand make prescriptions without certain fillers/dyes/etc., create a liquid version of a medication, and take care of bio-identical hormones for better absorption. Other things to note: a very comfortable waiting area for patients, adequate parking and spaces close to the door, and conveniently close to the freeway. They also deliver (for FREE), do immunizations, can test for flu/strep, consult for medicare open enrollment, and offer a medication sync program to help patients get all their medications filled on the same day of the month (which I know that I am personally interested in!). There is a trade-off when you support an independent pharmacy. It isn't 'conveniently' located inside of a grocery store or a big-box retailer where one can do a 'one stop shop', and you don't get 'loyalty points' for whatever store it might be in. They also have less over the counter items to choose from than a big corporate pharmacy might, though they still have a nice little selection. Some other things to keep in mind are that they are not open late into the night and are closed Sundays. Pharmacies do not all have the same distributors, so if you have special pharmaceutical needs, this is something you would want to check first. Lastly, and this is more of a general consideration in changing pharmacies: there are middle-men called Pharmacy Benefit Managers (PBM for short--I recommend reading up on this) connected with your insurance that have a large influence on what brands and prices you get. If you change pharmacies, you may get a different brand with the lower price. Some people don't care, while others are more particular, but it's worth mentioning on any pharmacy review. Humans are creatures of habit, and we will stick with something we know even if there is something that could be better. That was me. I wish I would have done this sooner. Besides everything else I've written about here, I love that I'm supporting a small, local business; which, in turn, supports the community, and keeps prices low in general through competition. As you can see, I'm very happy with my decision to move my business to Gibson's. My experience in the 'Medical Industrial Complex' has made me realize how important it is to seek care outside of that chugging machine, if possible. When you support an independent pharmacy, your business actually means something to them and you're not just a number. Why not see the difference yourself?

They have turned what should be a fast convenient, stress free way to pick up prescriptions, into…read morean over an hour wait and Completely stressed to my limit because they will now Not allow me to pay out of pocket for the pills the insurance doesn't cover. They told me i could take what the insurance covers or pay for the entire prescription without insurance, which is $111.00!!! I even called ahead to make sure the prescriptions were ready so I wouldn't have to wait! WHY DIDN'T THEY TELL ME WHEN I CALLED!! Whoever bought the original owners out does Not care about the people and trying to help them save money, they only see $$$$ signs for themselves! My husband and I have been going here for over 30 years and its no longer the friendly, chat with your pharmacist who knows you personally. I am finding a new pharmacy and will continue telling everyone I know to not waste their time or money at Gibson's Pharmacy.

It got the job done. I needed a baby shower gift and needed it now…read more I looked for a baby section looking for an air filter. I walked through half the store.started out in the grocery section. They have ready to go lunches. Deli sandwiches and salads. I was surprised; had no idea. I liked that. The store was clean, I found a humidifier for baby Atlas. Let's go! Checkout was a breeze. Lines at self serve but two cashier lines were open. The young lady helping me was very helpful, engaging and personable. 5 stars for the customer service. 4 stars for the store. The parents were very happy with their baby gift from Target. The humidifier was a great bang for the buck price. A great values for my hard earned dollars.

Long line at self checkout. Only one register open with long line and associate is engaging in…read moreconversation to make it a bit more tolerable while she's being as efficient as she can. The customers appreciate her attitude. This Target is often like this. 12 in self checkout, 9 in the register line, no manager in sight. 7 minutes in line and the line at both checkout and this register is longer, this register's line is almost double. Finally, as I get to my turn (I was 9th when I got in line) a manager finally appears and calls for anyone else who can checker to come up and they open a second line. Not going to stop shopping here, but come on! 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I'm in town visiting my son and needed a small prescription until I get home. Normally I use mail…read moreorder but it hadn't arrived by the time I left so my doctor's office offered to call in a two-week supply for me locally. They confirmed that they had, in fact, called it in at 1 pm (12 pm local time) yesterday and verified once again the pharmacy location and phone number. Today I went there at 4 pm to pick it up only to be told by the pharmacy that they hadn't received it. They offered to transfer my entire prescription to their pharmacy which would then enable them to fill it for me but I wasn't interested in changing pharmacies... just getting enough medication until I returned home. They were nice about it, but I told them I had called my provider's office before coming who confirmed they had called it in so I believed they should have it. Just then another woman working in the back came up to "help." I had heard her complaining (grumbling?) since I got there about how she needed to leave or she'd get caught in traffic, so I wasn't surprised when she firmly restated to me that it hadn't been called in. Her "husband's a doctor" you see, and she sees this all the time where the doctor's office says they did something when they hadn't. Well guess what, Mrs. my-husband's-a-doctor, I'm not sure how your husband's offie is, but I've been going to the same provider for 15+ years and my experience tells me when they confirm they've done something, it's taken care of. On the other hand... there's a long list of reasons why I no longer use CVS as my regular pharmacy and today, you just made that list longer. May I suggest a little refresher on customer service?

Everything is what you can improve! Every time I come in here I think I'm going to give it just one…read moremore shot. But the constant and I mean constant every single time I walk in the door there's an issue. It's always their policy that they can't do what is necessary that delays the prescription and then they're out of the meds. I need all of the time, and it's not their fault they never have any accountability and every single time I think to myself I'm never going to come back in these doors again for this pharmacy and now I have completely reached my limit! This is the worst pharmacy I've ever been to do not come here!