Come on Walgreens, you can do better. I use the drive through because I am sick and don't want to go in the store, but I wait 45 minutes in line Insanity! Clean your signs!!! read more

Walgreens - Drive Thru Window - Cosmetics & Beauty Supply Near Me - Riverview, Florida

Would give zero stars if I could. Said they never received the script from the doc but they would fill it anyway, really? Who does that, no one. They had it that was just an excuse for their complacency. Drive-thru, waited 45 minutes to be told it wasn't ready. Call on the phone and they're rude as hell, why cause they can be. Supply and demand. They're a pharmacy in an overpopulated area. Better to drive somewhere else even Tampa, it will still be quicker even with the drive time. read more

No customer service and clear to see why because the managers don't have any either. The photo department is also a drop off for Fed Ex so be prepared to wait in a line. Also be aware that even though an email will send you a reminder to pick up your photos if you forget the store will destroy them after a certain many days. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Riverview, Florida

I visit this Walgreens frequently. The only downside to this location, is that the pharmacy is consistently packed and slow. Although it appears everyone is moving efficiently, it never fails that the lines are long, the wait is long, and the urgency to accommodate customers is subpar. read more

Walgreens - Long wait - Cosmetics & Beauty Supply Near Me - Riverview, Florida

Pharmacy drive through is atrocious. Don't do it. I was warned but didn't heed the warning. You will sit forever.

Had an important package delivered by fedex. Working during the delivery window time so chose to have it delivered there. Had done this 6 years ago and it won't well. Waited all afternoon checking fedex to see if it was delivered. Finally called Walgreens and they had received their shipment but had not taken the time to scan them. Now have to run over their and pick it up hours later. Lazy and incompetent. Will avoid this store as much as possible. Ceo of Walgreens watches the stock decline to 1/4 of its value and isn't held accountable read more

This Walgreens's is not 24 hrs as listed. It opens at 6am daily and closes at midnight daily so the times need to be updated unless the manager of this Walgreens is just opening and closing as they see fit read more

Too bad there is not a negative star you can add. Why is Walgreens hiring people to work the pharmacy that have the intelligence of a gnat. They are not efficient they are lazy and have no idea about customer service. What an embarrassment to a multi million dollar company. Strange thing is I think it's just the Riverview staff. I waited over 30 minutes for prescription with one person in front of me. What a joke. read more

My wife & I have used Walgreens since moving here 6 years ago. Up until the past 2 years I've been happy with their service. Pharmacy wait times are ridiculous. Last year I contacted Walgreens twice after waiting 45 minutes plus to pick up prescriptions. A district manager contacted me for additional information but nothing was done to improve wait times. On one occasion I waited so long I was almost late picking my grandson up from school. Today I waited 23 minutes. There were only 4 people ahead of me. I don't blame the employees, they're doing the best they can with what they've been given. read more

The store itself is Nice, it's clean and everyone that works there is pleasant. However, the pharmacy is a complete and utter mess. First time I got my prescription filled they lost it along with several others. The last time I went to get my prescription the line was so long and people were complaining. It just seems unorganized I moved all my scripts to another location. I'd give them a try again if they can get some organization read more

This store should get no stars. The pharmacy is ALWAYS disorganized and disrespectful to the patients. Please hire staff that have education and work experience! Horrible service! read more

They place you on hold seven or eight times without saying anything ... they lose prescriptions too.

Completely unprofessional, Michael, K had a terrible attitude when I came in to fix my printing mistake for my pictures and then after walking away after altercation continue to say rude things then when confronted backtracked and acted like he said absolutely nothing wrong completely unprofessional And unsightly. Unfortunately I will not be coming back to this location. I will spend the extra money and gas and drive to the one that's farther away instead of this one it's very convenient, but very unprofessional. read more

Pharmacist was rude and unwilling to fix a mistake they made. New script was ignored and fill based on "past history" instead of new script information. When I asked him if he read the script he said yes, but filled it based on past history and there was "nothing he could do". So now I only have 30 of the 90 days the script was written for. No attempt at all to remedy a mistake they made. Terrible. read more

if I could give less than 1 star I would. They were sent multiple prescriptions for my daughter and her post surgery meds and have made me come back several times due to them only filling 1 out of 4 scripts, came back and they only filled 1 more out of the 4 then I came back when told to come back for the remaining 2 and was told they hadn't started working on them but will start right away and for me to come back yet again. This has happened with this pharmacy a few times so needless to say we will be using a different pharmacy going forward. read more

Another blunder by Walgreens, I hate the fact that my insurance only uses the Walgreens for prescription service. Here is what happened now. We have family in Spain and we had some family members pass away and new nephew born, we plan to be there for a few months since we stay with family. I am on thyroid medications and I can't live without it, my doctor ordered additional pills that will cover me during my time out of the country. Well... Walgreens would not fill the extra pills I need to have while I am out of the country. So now Walgreens is telling doctors what and how much to prescribe. This is worse than communism, Walgreens employees are control freaks who want to impose their will over the public without a medical license. So frustrating and I hope these people face Karma in a negative way. I need to change pharmacy and if that means changing doctors and insurance, so be it. I hope Walgreens goes out of business. read more

Today I received a call from Walgreens telling me that the prescription I requested was rejected by my doctor... the problem was I did not request any prescription renewal. Walgreens even called my prior (previous) doctor for approval when I no longer see her. I explained what happened to the lady who answered and she transferred me to the pharmacist. When the pharmacist answered my call and she confirmed she was the pharmacist before I started to tell her my story, again; after she heard my story and I asked her to remove that doctor from my file since she should not be bothered, she basically said she did not have time for me and put me back on hold queue, a hold that was longer than an hour, horrible customer service, not sure how this location is still in business. read more

Fine but needs more people working the pharmacy. The drive through is always busy and the wait it never less than 25-30 min.

Walgreens staffing shortages should be a good indication of the employer! The company should count how many unused computers and go back to the design and location! OMG spend some $$$ on AI and automation then. 3rd car back at drive thru is a minimum 25 minute wait. I'm not getting tested, just picking up. Your staff needs TRAINED ON TRANSACTION TIME! read more

If you don't want to wait 40+ for curbside pickup simply don't use this Walgreens . I had to call the 1800, who called the manager Nelson who admitted to the 1800 rep he knew I was out there but he was in his office , and didn't have anyone to bring my order to my car . For medical reasons I couldn't walk inside that's why I order curbside . Def don't recommend this store , or Nelson . Worse customer service ever . When he walked outside with my order did not spoke to me , not a single word, but my mother teached me manners so I said thank you . He walked off read more

This is one of the slowest places I've been too. While there may be 10 employees behind the counter, only 1 person works the drive thru window. I do not recommend using this location. There are plenty of other options in the area. Save your time and go somewhere else. read more

I really do not like giving one star reviews but this Walgreens is absolutely the worst I have ever visited. After traveling the kids and I decided to take Covid test as a precaution. I scheduled an appointment for all three of us two days prior. We arrived well before our appointment time and found a extremely long line for the window Lane where tests are administered, which we expected. By the time we got to the window we had been waiting in line for 45 minutes and the tech at the window advised us that she needed a few minutes to get our paperwork together....30 mins later she was sending the test through the window. We've taken tests at Walgreens before but not this particular one and it has NEVER taken this long. It's usually in and out. I don't know what it is about this Walgreens but if you can avoid this particular one I would. I will never go back here again. read more

This is probably the worst pharmacy at a Walgreens I've ever visited. They are incredibly slow and when I go online to refill my daughters medication they always claim to never receive it. Then today I was told tri care was down and I would have to pay full price for my daughters meds at 80.00$ and file a claim. When I went to pick it up they charged me double what I was told. I will be switching to Publix. read more

There is absolutely NO REASON why sick people should have to wait in line for almost an hour just to drop off a prescription and then told to come back hours later to obtain their medication. People are not well!! What part of this do they not understand?! Hire more people! You're making hand over fist money, and holding on to profits instead of honoring your customers by hiring sufficient staff members. No matter what time of day you go there, it's always the same. read more

The worst. Always understaffed. Photo orders are never ready. Pharmacy is always backed up.

#196 Have to give it to Walgreen's. Very consistant and wife likes their rewards program. This is a nice store, clean, well stocked and friendly staff. This location is very convienent for us. when St. Jo's hospital opens, this location will be gold. read more

The health insurance we were paying forced us to use Walgreens. We had problems from the very beginning. We had to cancel our insurance for now...so we've had to pay out of pocket. The pharmacy knows this yet every time I go my prescriptions are not ready. I've repeatedly called them over and over again. And this is for blood pressure medication!! I won't even begin to tell you about my prescription!! I called CVS today and the blood pressure med is being transferred back to them!! I'll be able to drive through the back way instead of driving down Big Bendover!!! read more

Whenever the wife prints pictures, this is where I have to go. That's the only reason I've been here more than once. The place is absolutely criminally understaffed. This particular trip, 3 people asked me if I'd been helped, and when I said "no, not yet" the employee just walked off. 3 times, with three different people. This is a common occurrence here. Every time I come, I'm waiting at least 5 minutes at the counter, having a great time staring at the various knickknacks they want me to buy. What really gets me is that when the photo clerk eventually shows up and gets your prints, she/he will take your pictures out to show them to you. I absolutely do not want my pictures flashed around for anyone standing near me to see! I get it, you want me to be okay with them before I leave. But I don't want you showing pictures of my pets to the old lady behind me. Because now she wants to know my corgi's name, and then tell me all about her maltese that she has at homOH GOD GO AWAY The checkout process is further slowed by the cashier asking various upsell questions. No I don't have a Walgreens Points Plus Club(tm) Membership Card. No I don't want to donate to [charity name]. And then the credit card swiper's touch screen asks me how much I want to donate to [entirely different charity name]. Just let me buy pictures and leave. You've already seen blurry, awful photos of my dog, and showed them to the lady behind me. I want to go try to escape your terribly-set up parking lot. One cashier - as usual - with a line 10 people deep. On the plus side, I did find an iPhone in the parking lot! (I know what you're thinking, and of course I turned it in. Whoever you are, I liked your 'three wolf moon' case, and I hope Dee Dee enjoyed the milk you bought him/her.) read more

If I could give zero stars I would. Anytime I have to get a prescription it's a lengthy process. Anytime I need to go inside there is only one cashier moving very slowly. Terrible. read more

Pharmacy line is horribly long and staff is nasty to customers. Staff incorrectly insisted that my Rx insurance didn't cover my Rx, wouldn't honor the GoodRx coupon that according to GoodRx they should have taken. I paid hundreds for a single Rx. Insurance company couldn't get a hold of them. After hours of waiting in line, waiting on hold and waiting to connect pharmacy w insurance, they admitted they entered the incorrect information and that my insurance did in fact cover my Rx. What should have taken 5 min took multiple hours but I needed get back the $800 that I had paid for a single Rx. The staff didn't apologize and treated me and other customers very rudely, "going on break" when the line was long. Others had similarly frustrating experiences at the counter and those waiting in the cars were made to wait as well. Staff was giving un called for attitude and misinformation costing me hundreds and lots of wasted time because they don't know how to enter a number correctly or bother to check anything they do before insisting to the customer. read more

The drive through pharmacy moves at turtle pace. Absolutely Awful process. Very slow and disorganized

The most inept and inconsiderate pharmacy I've ever dealt with (and the one in Sun City Center.) They leave you on hold for long periods of time and then hang up on you when it's your turn. Call back and it happens over and over. The automated call will say they have insurance issues when they're the ones with the issues, because they don't use the proper DUR codes. They won't have medications in stock and if you don't follow up, they never let you know when they get it back in stock. The lines in store and at the drive thru are almost always at a crawl. They truly could care less about you as a human being. God forbid your doctor change your prescription. That will confuse the pharmacists forever, no matter how many times you explain it to them. You can tell by their ratings that they don't attempt to get better. It's scary that your life is literally in their hands. Please, do yourself and your loved ones a favor and don't go here. I'm retired from the medical field and I'm done with this place, once and for all. The one in Sun City Center is just as bad. They should both be shut down! How they have a license to operate is beyond my comprehension!! read more

Seriously have been falling since Friday and have not been able to get ahold of them. No one ever picks up the damm phone!!! They definitely need a better system, even when you go in person it takes forever. I'm in serious need of my prescription because they couldn't process it and now I can't even get it. Seriously frustrating. read more

I never have and never will but the mind wonders, that It is honestly probably quicker, cheaper, and more personable buying illegal drugs, than trying to liberate your legal prescription medication from Walgreens. By the grace of God today, I somehow arrived with only ONE car in front of me and pulled directly up to the speaker in the second lane. It STILL took 45 minutes to pick up two prescriptions that were ready days ago!!! How can it possibly ALWAYS take 30+ minutes per car to put a bag in a bag and run a debit card? I feel like I need to bring a hostage negotiator with me to get my Rx out of this ridiculous store. They ignored me in lane two and started helping lane one over and over again until I laid on my horn and demanded they acknowledge my presence after 30 minutes of sitting there. read more

The lines, whether they be inside at the counter, inside at the Pharmacy or in the drive thru at the Pharmacy, are always ridiculously long. The staff is rude & their Covid procedures have proven to be unreliable. (One day they have walk in testing, the next it's appointment only.) I do not recommend this store. read more

THE WORST excuse for a pharmacy I have ever seen. 3 times today I waited over 30 minutes to be told it would be ready in 20 minutes. After 4 hours I told them to stick it where the sun goes not shine. If you can't handle a called in prescription, then tell the DR. to send it elsewhere. WILL NEVER GO BACK, EVER. read more

Thee absolute slowest, hard to work with, workers can't hear through the speaker, horrible functioning Walgreens pharmacy I have ever been to. It is almost embarrassing. read more

Close location to my home. Can be difficult to get in and out of location depending on the time of day. But the wait for the pharmacy is frequently outrageous. It's currently wrapping around 2 sides of the building. Inside is just as bad as the person in front of me who left the drive through line to go inside has not come out yet. I've been in drive through line 20 minutes and there are still 4 cars in front of me. Unacceptable. read more

Was impressed with the speed of service and information I received at the pharmacy drive-through. The pharmacist informed me gracefully that they did not except my insurance but gave me a couple alternatives. I found out that Z pack only cost 35 bucks and was in a hurry so I went ahead and filled. Good staff plenty of parking easy in and out read more

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Decided to shop there today due to their flyer in the paper and all the toy deals. Many were buy 2 get 1 free or buy 2 get 2 free. With lots of great nieces and nephews this was a steal. They had a nice variety of toys for both boys and girls and all ages. The store is very well organized and clean. I picked up some Christmas cards that were on a stand labeled buy one get one 50% off so I picked up 4 but they would not ring up as on sale. When they went to check someone forgot to take down the sign as the sale ended yesterday. Nice that places still honor their mistakes so they went and took the price and adjusted it. The check out clerk was extremely friendly, accommodating, and efficient. Definitely a store I will visit again especially since I got a $10 coupon to use! Always love free stuff!!! read more