I think everyone here needs to be fired starting from the pharmacist. 0 urgency. Lines are 10 cars long. RX sent in 8 hours prior to my waiting 45 minutes in line to be told to come back in 20. You have got to be kidding me. Either all the staff is overworked and underpaid, or we're hiring folks that have 0 motivation in life. read more

For the past 2 months we have tried to stay patient with the pharmacy. They never have the prescription necessary and close at 5:58pm on Sunday not 6:00pm. Done with this place for prescriptions. read more

Zero starts!! They had my prescription for 6 days and didn't refill it. When I went to see what was going on they told me they will have it ready in 30 minutes. I came back after 3 hours and still was not ready. On top of that they did not have the 60 pills and only had 35. I said fine, I really needed the medicine. They told me to circle around the building and get back in line for the drive thru. When it was my turn again they told me to do it again and get back in line. I left and I'll never use this pharmacy again!! read more

Avoid this pharmacy like the plague if you can. They don't communicate with texts or phone calls information most pharmacies do in the 21st century. Horrible service. Horrible wait. I've never seen lines stretch so far back at a pharmacy both in the drive-thru and the in-person wait inside the store. read more

This is absolutely ridiculous pharmacy needs to get their shit together I'm not sure if it's poor communication or just stupidity. I went to pick up my medicine and was told it wouldn't be ready until later that day and the pharmacist told me they would call me when it was ready... never got a call so I went back the next day and was told it wasn't ready again went back 6 more times still not ready fast forward to a few days later I go back angry of course since anxiety medication isn't something you can just stop taking and the pharmacist tells me oh we don't have It and we won't have i until next week so I'm confused on why I was told my medication would be ready same day I went the first time. But anyways service is terrible will be switching pharmacies. read more

This pharmacy is sooo understaffed I really feel for the poor workers who are really nice and just struggling to keep up. But it's CONSISTENTLY 30 to 60 minutes of waiting in line every time I go in, even if my prescriptions are ready. I am just going to switch; I don't have time for that. read more

This is the worst pharmacy ever! Do not come here! Customer service is awful! Manager is terrible read more

This is the worst Walgreens pharmacy I've ever been too. Every employee here needs to be fired. The worst is this girl named Valerie. Her attitude is horrendous and just downright ugly. We came to pick up our prescription and it wasn't ready as usual, she had the nerve to say "we close in 30 minutes so I can't fill it". Mind you this was after placing the order 24 hours ago. Corporate, please fire every PT working at this location. read more

Thi sis the worst pharmacy in the city. Do not come here. If you need medications go somewhere else or you will die before you get the scripts filled. They can never get all the scripts ready for the same pick up. You will always have to come back another day when they finish. They will tell you to come back in 2 hours, but they wont be ready until the next day when a different worker will give you another excuse. All to often they just cannot get the job done. Additionally, it's always a new manager. Even the managers can't stick around at this location because it is so bad. read more

I've been using this pharmacy for the last 8 years, and the last 2 years the pharmacy part is absolutely terrible! Whether you go inside to wait in line or drive thru... the wait is ABSOLUTELY RIDICULOUS! Every single time I'm here to pick up prescriptions, it's a minimum wait of 30 mins if not more! The lines are always backed up. They don't have enough staff, and ARE NOT ORGANIZED AT ALL. One of the pharmacy tech had pulled 3 different bins to find my daughter's prescription... and still couldn't find it! On my Walgreens app, it shows that it was ready, and I had also gotten an automated call from Walgreens stating that it was ready for pick up. There's been a few incidents where they even canceled my prescriptions! Just please everyone, go to H‑E‑B pharmacy..... read more

Whatever you do, stay away from the pharmacy here. Not only have they botched my prescriptions, but they lied about messing up prescription orders. Had one pharmacist tell me, they are on back order and don't currently have the script needed but I can come back the next day for a generic brand. Show up the next day, and they said they do have the brand in, but the system closed out a refill request and I need to have my doctor re send it (which is hassle to track down a busy doctor). I drove back and forth a total of 4 times with script because they messed up. read more

Updating my review: I'm done with this Walgreens Pharmacy. It wasn't always like this. I've been coming here for years and it use to be really good. I wish I knew what happened. Over the past few years it's become a miserable experience to use them. I don't want to blame the staff. I'm sure a lot of them are doing their best. But something in there system has changed. There's more people working there than ever, but some how they're slower and less organized. The whole Pharmacy looks and feels more dirty. It feels like a fast food restaurant. Simple things like picking up a prescription have become a game of phone tag where it can take weeks to get what I need. I don't know what changed but it's not working and I'm finally ready to drive the extra mile to not deal with it. While writing this I saw my old review and you can see how different things use to be. It's unfortunate. Original Review For Transparency (2010) "I wish this place was open 24 hours, but the staff is very friendly. There isn't a whole lot that separates this place from other walgreens. The Pharmacy is a lot quicker than other places I go to and the head pharmacist is very friendly about answering questions and making sure they give you the best service they can." read more

I called to see if they had flu medicine and the pharmacist immediately had an attitude. I understand that they're busy and flu medicine is hard to get but that doesn't mean you need to be a jerk when someone is calling looking for medicine. I'm trying to get my son well enough to go to a funeral. Shame on you for your poor attitude! I'm sure plenty of other people have dire needs and to have to deal with rude people, who's job it is to provide medicine, is 100% unacceptable. Be better!!! Update: I spoke to the Kroger pharmacist and it's was a complete 180. She was so polite and helpful. Dealing with a sick son and a funeral is so stressful but having my questions answered politely made it easier. I'm going to go to Kroger from now on. read more

Terrible customer service and manager and one of his employee was so confused.I ordered the pictures for pick up and they were so confuse .manager and employee who was a young guy.they couldn't find my order and also he didn't communicate with me I was the one who asking him are you looking for my order?!I asked them to charge me for the picture first I asked to trash it,he didn't know how much to charge me.he wanted to charge me for a pic that ordered online for 4.49 he asked me to pay $9 something.then I found them the price online which was $4.49 for a picture of 8 by 10.he was keep saying that's $9 something untill I showed them the right price online.they didn't want to accept their own mistakes,both manager and his employee.when I asked him you better to not work in this department,manager instead of say sorry or something they were so rude and started arguing with me and also his employee too.this old guy manager is not right to be here since he has no idea how to work or train his own employees to not wasting people's time and money.and train them to how communicate with customers.so CUSTOMER SERVICE was sucks.I never seen that type of things in this Walgreen before.maybe yo guys need to work better and try to not arguing with customers.never get back here AGAIN.so confused. read more

Walgreens - Original price for picture 8 by 10'' - Cosmetics & Beauty Supply Near Me - Richmond, Texas

We've only been using this pharmacy for a few months. The last 4 refills only 1 was found when I tried to pick it up. The 3 required 2 trips. This was after getting notification that the scripts were ready for pickup. The problem is the organization of the scrips. They just couldn't find them. We are transferring to a different pharmacy. read more

The hand sanitizers are on the shelf with price tag, but the computer didn't go through to process payment. The female cashier said will ask someone to solve this problem, but when she came back, she ignored and didn't give me the answer. read more

Walgreens - The hand sanitizers are on the shelf with price tag, but the computer didn't go through to process payment. - Cosmetics & Beauty Supply Near Me - Richmond, Texas

The tech working doesn't even understand how my prescription works and the quantity of it. Kept telling me I only have enough for a 15 day supply and that's not the case. The script gives me enough for 30 days. She then said it was a new script on file which was sent over incorrectly that still had nothing to do with the current one. Then proceeded to give me a box that the seal was broke on. I told her I'm not taking injections from a broken sealed box when the quantity in case has all boxes sealed. I'm pregnant and instead of her listening to understand and make sure she is appropriately answering my questions she got an attitude and slammed down the phone. The lead tech comes and tells me sometimes they have to open it to give you the quantity needed based on insurance or what doctor has. I understand that but neither of those situations impacts mine. The care or concern is not there anymore. I hope they don't ever have to experience the nonsense they are dishing out. read more

Might be switching to CVS very soon like my husband. This pharmacy Walgreens has been the worst service EVER. Many issues. Just yesterday I called about a status since I usually get a text or call. The pharmacy said there's an issue with my daughters medication and then I got transferred and they said it will be ready at 5 LOL. They never said what the issue was or anything. It's always something. They need to fire the employees and start fresh or get better training on customer service. Oh and forget picking up when you get an alert your medicine is ready! They always have an excuse...one time I got so upset I said something nicely in the drive through window and they said okay hold on wait a few minutes and then I got my medicine! Like come on! I got young kids and don't have time to go around the damn building to wait an hour or go back at 5! They suck so bad I've never been to a horrible Walgreens in my life. HELLO COOPERATE please help and do your job. read more

Came to Walgreens to pick up a new prescription, one that I'd never taken before. Pharmacy technician retrieved the meds, charged me, then notified the pharmacist that a consult was needed. (he was very nice and energetic considering it was 8am) she walked over and asked me if I had any questions , I informed her non particularly but this is my first time taking this medication. She said ok, I will be with you shortly. A man appearing to be of her ethnicity walked up after me asking for OTC allergy or sinus meds. She preceded to help him with the meds and give him consultation, ring him up all while I'm standing there, and the pharmacy tech looking to help ring the customer up. Long story short, I'm guessing the Pharmacist would rather be a cashier than a pharmacist from my experience. read more

I've never seen a retail store with more employees unhappy to receive your business. The photo department in particular is always annoyed that they have to look for your order and won't check you out, they send you to the front. It's literally your job, find a new one. read more

I can't tell you how bad I feel for the Pharmacy staff. I have never been here without four cars in line and five to six people standing in line. I pulled up and requested pain meds and they asked me to come back in two days. Tonight the script was called in early afternoon. I get here at 7:30 PM stand in line for twenty and told to sit down and wait because it's not ready. 6 people in line. One cashier. Can the floor staff help? No, there's only one cashier and manager that looks stressed every time. Shame on you Walgreens. I will do what I can to help your staff and go somewhere else. Do your part and give them some help. read more

It's almost 2022. Get some damn public Wi-Fi already. I'm in here trying to calculate dosages and formulations online because the medicines I'm buying are to be used on canines. Lots of human medications are. Every time I need to look something up, I need to put all my things down, and I have to walk all the way out through the parking lot, almost to my car to get a signal. That's pathetic. In addition, I'm trying to pick out the exact kind of cough remedy my cousin wants, and I can't even text her to ask her what ingredient she's wanting. Basically everything I needed in the store except for deodorant and milk is useless to me without an Internet connection. Like I said, it's 2022. And it's not just this store, it's almost all Walgreens stores. It seems to be universal. Stop being such a tightwad business that you can't spend a few dollars a month on providing free Wi-Fi to your customers. Until then, I'm done. Too much work. All it took was one walk out toward my car, and I realized it would be much easier just to get in my car and drive away and go down the street to the Randalls pharmacy. It's a shame, because you had a really helpful associate who had helped me find everything that I needed, but I couldn't get online to verify the dosages and that I had the right formulations. I just left it all on a shelf for someone to have to put away. It was about $45 worth of stuff. That would've paid your Internet bill for at least a week. Zero stars for the store, and two stars for your really nice employee. read more

I came at 4pm & 7pm and my step daughter's prescription wasn't ready & their system was down. They wanted me to pay full price or wait an hour. read more

Pharmacist wouldn't give me my script that I had previously gotten the month before. She was saying my doctor was not in the right "geographical location"? Not sure what that means. Didn't know that mattered since I live 3 minutes away from that Walgreens. Now she's making me drive all the way to Pasadena to get my script. Help me make that make sense. My brother goes to the same doctor and get his medication from that same location so not sure what the issue is. read more

Their customer service is awesome at this location . Well organized and easy to find items . There is always a rep close by to help you if needed . read more

Doctor called in a script to CVS, CVS Called me to notify that their supplier has a shortage & to have my doctor call in my script to another pharmacy. He calls it into this Walgreens & then they tell me I cannot get it because my insurance does not cover it. I know this I have Atena CVS HEALTH. It would only cover it at CVS - CVS is out so I am aware I have to pay this out of pocket. They will not allow me to fill this script here due to made up quoted laws that I know are IN FACT not true. My doctor called in a script. If I want to pay out of pocket, I am able to do that. There is no bad ethics involved here except once again discrimination for the chronically ill. read more

These guys are the worse I've dealt with in a long time. They argue with me every time I have to fill a prescription and than they started doing partial fills when THEY don't have enough to fill the whole script and still charge me 2 copays for the same damn prescription. A bunch of incompetent crooks if you ask me. If my crappy Obamacare insurance would let me fill any place else I would do it in a heartbeat. read more

If there's a way to screw up your prescription, they can do it. Your Doctor or Urgent Care can send prescriptions to them electronically and they'll mess it up. They'll fill one of 3 and blow off the others, stuff your purchase in a bag. You think it's all there but no, You get home and 2 are missing. They blame the Dr. Not even an hour later, you'll get a text you have prescriptions ready. This isn't a one time screw up, it's every time. Latest excuse, the quantity is wrong. Supposedly, they called the Dr office for clarification. 6 pm still no prescription. There won't be till maybe tomorrow.... checks in the mail. This has gone on too long I thought August mistake was just that but 2 more screw ups. Obviously incompetent staff. Hope they can experience the pain I have while awaiting pain meds. Patient care is zero. I will not be using this idiot factory again. read more

This is an amazing Walgreens! Even tho it is just a Walgreens the service was so great I want to right a review! I went into here wanting some rather embarrassing products but my cashier was able to make me feel more comfortable about my purchase and was super friendly! My favorite Walgreens ever! read more

Walgreens - the front of the store - Cosmetics & Beauty Supply Near Me - Richmond, Texas

This is an excellent Walgreens store. Since I have moved into this neighborhood I get all my vitamins and over the counter supplements at this store. I also shop the makeup and nail polish. I run in this store for a lot of quick shopping and the checkout never disappoints me. IF there is a line an other associate comes right away and opens another register. I'm in and out in less than 5 minutes. Great neighborhood store! read more

Long wait. Packed w people. No restroom for customers to use. Long lines for service.

I see why they're rated so low. They have the WOSRT customer service and profiles people based on looks. I'm so disappointed in the staff.

Every time I come into this store, the employess are extremely rude. I understand having a bad day happens, but it's not one time it's every time. The cashieers and managers are extremely unwilling to help you and seem like they do not want to be there. They should really work on thier customer service skills because it's not fair to the customers that we get treated so bad. it's happened to me and I've seen it happen to others. The pharmacy staff is great on the other hand! Mabey they would give the rest of the employees a few tips. read more

Went in to get a passport photo and no one was in the photo area. Saw some employees gathered in the middle of the store talking so asked if someone could help me. After taking my picture the clerk informed me the computers had lost power due to the storm and it would take awhile to boot up. That was fine. After a few minutes he told me it would take another 30 minutes because he needed to change the roll of something but that I could leave my info and get it later. I didn't wait, drove to another location and got in and out quickly. read more

avoid this pharmacy if you can. if you are close to this one I highly recommend going a few minutes further to the one off of fry road in Katy. they never send me texts on when my prescriptions are ready or if there is a issue with the order. I just called during my lunch to see if my doctor had sent it to this location and to see what time it would be ready and the first thing the lady who answered the phone said to me was, " next time use the app to check this... we are trying to reduce our call volume". Which I totally understand in trying to accomplish that goal, but there was a way better to inform the customer of this information. After I said I didn't know and I really was just calling to see if it was sent here she continued with an attitude to say "you can still do that through the app". I was not ugly at all beige or after her help. I'm just disappointed to know this is how they treat and allow their employees to talk to people. read more

Horrible pharmacy makes you want to mail the rider and push them all out of jobs wasted 1 hour of my life when supposedly my prescriptions were ready read more

Horrible service! Incompetent pharmacists!! I will never fill prescriptions here again!!

This is for the photo department. I always use this place for the convenience. The last time I went I asked the young girl working there several times if she was sure she was giving me all my pictures. She was less than interested in helping and was very lazy...she said yes. It turns out it was NOT all my pictures and they LOST the ones she did not give me. I was super frustrated. Unfortunately due to lack of choices in my area for easy download, I will use this place again but will ALWAYS check my order before leaving. read more

Terrible, from the pharmacy to the photo printers. We have had a terrible time they call us that our prescription ready drive over and nope it's not. Receive a text out pictures ready then a phone call they don't have the frames ready Tuesday then Tuesday nope haven't started the order. I would avoid this Walgreens at all cost!!!!!! read more

Was so disappointed. We had visited the clinic numerous times. I had just had gallbladder surgery and my daughter developed pink eye. My husband took both kids to the appointment and was 2 minutes late. They first told him that it was fine and then told him that they could not see him. We will no longer be using this clinic. read more